Communications Dispatcher Lateral

Dispatch Worker

Job Description

Communications Dispatchers perform duties which involve receiving incoming calls for police assistance and dispatching necessary units using a Computer Aided Dispatch system. They also perform a variety of general support duties related to the operation of a communications center.


Examples of duties include:
  • Answering non-emergency calls for assistance
  • Dispatching police units as necessary
  • Entering, updating, and retrieving information from a variety of computer systems
  • Monitoring direct emergency alarms
  • Operating a variety of communications equipment, including radio consoles, telephones, and computer systems
  • Receiving and processing 9-1-1 emergency calls
  • Receiving requests for information and providing pertinent data
  • Using a computer aided dispatch system, receiving emergency calls from the public requesting police


The Communications Center is equipped with a Computer Aided Dispatch System including:
  • Ergonomically Designed Furniture
  • Individual Work Stations
  • Large Monitors
  • State of the Art Equipment


Communications Dispatchers work various shifts which rotate every six months. Shifts include:
  • Day
  • Graveyard
  • Holidays
  • Overtime
  • Shift Holdovers
  • Swing
  • Weekends
Shift assignments consist of four 10-hour days per week, commonly referred to as a 4/10 work week.