Communications Dispatchers perform duties which involve receiving incoming calls for police assistance and dispatching necessary units using a Computer Aided Dispatch system. They also perform a variety of general support duties related to the operation of a communications center.
Examples of duties include:
Answering non-emergency calls for assistance
Dispatching police units as necessary
Entering, updating, and retrieving information from a variety of computer systems
Monitoring direct emergency alarms
Operating a variety of communications equipment, including radio consoles, telephones, and computer systems
Receiving and processing 9-1-1 emergency calls
Receiving requests for information and providing pertinent data
Using a computer aided dispatch system, receiving emergency calls from the public requesting police
The Communications Center is equipped with a Computer Aided Dispatch System including:
Ergonomically Designed Furniture
Individual Work Stations
State of the Art Equipment
Communications Dispatchers work various shifts which rotate every six months. Shifts include:
Shift assignments consist of four 10-hour days per week, commonly referred to as a 4/10 work week.