City Service Finder

Online Services, Phone Numbers, and Public Counter Hours

The City of Santa Rosa will continue to offer robust remote service options for residents, and assistance is available online, by phone, and in person (sometimes needing an appointment). Please review the list below for services that are available, contact information, and counter hours for service assistance.

(Last updated 9.6.22)

Frequently Used Contacts

Public Safety

Emergency | 9-1-1
Police Non-Emergency | 707-528-5222 | Report a Crime
Fire Non-Emergency (REDCOM) | 707-576-1365
Fire Administration | 707-543-3500
inRESPONSE Mental Health Support Team | 707-575-HELP (4357) | Website
- Hours of Operation: Mon-Sun, 12pm-10pm

Report an Issue

Report Non-Emergency Issues
Abandoned Vehicles | 707-543-3594
Graffiti Reporting
Report a Spill: Hazardous 911 | Non-Hazardous 707-528-5151

Make Payments Online

Make Online Payments (Burglar Alarm Payment, Parking Citations, and Water Bill)

Contacts by City Department

City Manager / City Clerk

City Manager | 707-543-3010 | [email protected]
- Public Counter Hours: Mon-Thu, 8am-5pm
City Council/Mayor’s Office | 707-543-3010
Access Legislative Information Center
Access Public Document s

Fire

Emergency | 9-1-1
Fire Administration | 707-543-3500 | Email | Website
- Public Counter Hours: Mon-Thu, 8am-4pm, Friday by appointment only
- Please Note: Front Lobby Door at Fire Administration may be locked during business hours. Please follow posted directions.

Finance

Administration | 707-543-3140 | Email | Website
Business Tax Certificates
Business Taxes | 707-606-0046
Online Bid & Proposal System
Make Online Payments (Burglar Alarm Payment, Parking Citations, and Water Bill)

Housing and Community Services

Administration | 707-543-3300 | Website
Email the Department
Make a referral to the Homeless Services Outreach Team (HOST)
- Email | 707-978-8329

Human Resources

Administration | 707-543-3060 | Email | Website
Job Line | 707-543-3076 | Apply for Employment Opportunities

Parking

Administration | 707-543-3325 | Email | Website
Parking Permits | 707-543-3325
Pay Parking Citation | 855-532-3275 | Online

Planning and Economic Development

Administration | 707-543-3200 | Website
Building Forms and Applications
Building Permits, General Licensed Contractors and Homeowners: Appointment | Email | 707-543-4623
Code Enforcement
Email the Neighborhood Revitalization Program
Licensed Trade Professionals | 707-543-3200
Planning Application Portal
Planning/Zoning | 707-543-3200 | Email
Public Counter Appointments | 707-543-4623
Search/Schedule Applications, Permits, and Inspections online here
Sign Permit | 707-543-3200 | Email

Police

Administration Website
- Lobby and Records Counter Hours: Mon-Fri, 9am-4pm
Emergency | 9-1-1
Police Non-Emergency | 707-528-5222 | Report a Crime
Alarm Permits | 888-463-2186
Home Checks While on Vacation | 707-543-3550
Solicitor Permits | 707-543-3550

Transportation and Public Works

Public Works:

Debris Removal from Public Right-of-Way | 707-543-3800 ext. 7
Garbage Collection | 800-243-0291
Industrial Waste | 707-543-3369
Sprinklers - Broken on City Property | 707-543-3770
Street Cleaning/Sweeping | 800-243-0291
Street Emergency (after hours/holidays) | 707-543-3805
Streetlights | 707-543-3800
Street Maintenance | 707-543-3800
Traffic Lights/Maintenance | 707-543-3800
Tree Services | 707-543-3770
Municipal Service Center South, 69 Stony Circle, Santa Rosa
- Public Counter Hours: Mon-Fri, 8am-5pm

Transit:

City Bus Information | 707-543-3333

Recreation & Parks

Website
Finley Aquatic Center | 707-543-3760
- Public Counter Hours: Mon-Fri, 6am-8pm; Sat/Sun, 9am-1pm
Finley Community Center | 707-543-3737
- Public Counter Hours: Mon-Fri, 8am-6pm
Neighborhood Services Program | 707-543-4501 | [email protected]
Park Permits | 707-543-3294 | [email protected]
Event Permits
Recreation Programs Registration | 707-543-3737
Rent a City Facility
Ridgway Swim Center | 707-543-3421
- Public Counter Hours: Mon-Fri; 9am-4pm; Sat/Sun, 9am-1pm
Parks Maintenance | 707-543-3770 (Weekdays) | 707-543-3805 (Nights/Weekend/Holidays) | [email protected]
Picnic Reservations | 707-543-3753 | [email protected]
Sports Court/Field Permit | 707-543-4317 | [email protected]
Sports Leagues/Programs | 707-543-4317
Sports Field Conditions | 707-543-3474 (updated weekdays by 3pm)
Steele Lane Community Center | 707-543-3282
- Public Counter Hours: Mon-Fri, 9am-5:30pm
Senior Center at Steele Lane Community Center | 707-543-3282
- Public Counter Hours: Mon-Fri, 9am-5:30pm
Street Tree Removal Permit | 707-543-3770
Person Senior Wing | 707-543-3745
- Public Counter Hours: Mon-Fri, 8:30am-4pm
Volunteering | 707-543-3279

Water

Sewer Maintenance | 707-543-4200
Water Bill Pay | 707-543-4470 | Online
- Public Counter Hours : Mon-Thurs, 9am-12pm and 1-4pm, closed on Friday
Water Conservation | 707-543-3985
Water Leaks in the Street | 707-543-4200
Report Broken Irrigation | 707-543-3985 | Online
Water/Sewer Connection Fees | 707-543-4200
Water/Sewer, Billing Start/Stop Service | 707-543-3150
Municipal Service Center South, 69 Stony Circle, Santa Rosa
- Public Counter Hours: Mon-Fri, 8am-5pm
Utility Field Operations, 35 Stony Point Road, Santa Rosa
- Public Counter Hours: Mon-Fri, 8am-5pm

Outside Services

Gas and power service (Pacific Gas & Electric, PG&E)
- 24-hour Customer Service Line: 1-800-743-5000
- 24-hour Power Outage Information Line: 1-800-743-5002
U.S. Postal Service | 707-528-2209 | Statement on Mail Delivery
Sonoma County Animal Control | 707-565-7100
Sonoma County Jail | 707-565-1400
Street Sweeping | 800-243-0291
Public Library Administration | 707-545-0831
Voter Registration | 707-565-6800
Waste Collection (Recology) | 800-243-0291 | Statement on Garbage Service | Recology COVID-19 Update