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City Service Finder
Online Services, Phone Numbers, and Public Counter Hours
The City of Santa Rosa will continue to offer robust remote service options for residents, and assistance is available online, by phone, and in person (sometimes needing an appointment). Please review the list below for services that are available, contact information, and counter hours for service assistance.
(Last updated 6.29.23)
Frequently Used Contacts
Public Safety
- Emergency | 9-1-1
- Police Non-Emergency | 707-528-5222 | Report a Crime
- Fire Non-Emergency (REDCOM) | 707-576-1365
- Fire Administration | 707-543-3500
- inRESPONSE Mental Health Support Team | 707-575-HELP (4357) | Website
- Hours of Operation: Mon-Sun, 12pm-10pm
Report an Issue
- Report Non-Emergency Issues
- Abandoned Vehicles | 707-543-3594
- Graffiti Reporting
- Report a Spill: Hazardous 911 | Non-Hazardous 707-528-5151
Make Payments Online
- Make Online Payments (Burglar Alarm Payment, Parking Citations, and Water Bill)
Contacts by City Department
City Manager / City Clerk
- City Manager | 707-543-3010 | [email protected]
- Public Counter Hours: Mon-Thu, 8am-5pm
- City Council/Mayor’s Office | 707-543-3010
- Access Legislative Information Center
- Access Public Documents
Fire
- Emergency | 9-1-1
- Fire Administration | 707-543-3500 | Email | Website
- Public Counter Hours: Mon-Thu, 8am-4pm, Friday by appointment only
- Please Note: Front Lobby Door at Fire Administration may be locked during business hours. Please follow posted directions.
Finance
- Administration | 707-543-3140 | Email | Website
- Business Tax Certificates
- Business Taxes | 707-606-0046
- Online Bid & Proposal System
- Make Online Payments (Burglar Alarm Payment, Parking Citations, and Water Bill)
Housing and Community Services
- Administration | 707-543-3300 | Website
- Email the Department
- Make a referral to the Homeless Services Outreach Team (HOST)
- Email | 707-978-8329
Human Resources
- Administration | 707-543-3060 | Email | Website
- Job Line | 707-543-3076 | Apply for Employment Opportunities
Parking
- Administration | 707-543-3325 | Email | Website
- Parking Permits | 707-543-3325
- Pay Parking Citation | 855-532-3275 | Online
Planning and Economic Development
- Administration | 707-543-3200 | Website
- Building Forms and Applications
- Building Permits, General Licensed Contractors and Homeowners: Appointment | Email | 707-543-4623
- Code Enforcement
- Email the Neighborhood Revitalization Program
- Licensed Trade Professionals | 707-543-3200
- Planning Application Portal
- Planning/Zoning | 707-543-3200 | Email
- Public Counter Appointments | 707-543-4623
- Search/Schedule Applications, Permits, and Inspections online here
- Sign Permit | 707-543-3200 | Email
Police
- Administration Website
- Lobby and Records Counter Hours: Mon-Fri, 9am-4pm
- Emergency | 9-1-1
- Police Non-Emergency | 707-528-5222 | Report a Crime
- Alarm Permits | 888-463-2186
- Home Checks While on Vacation | 707-543-3550
- Solicitor Permits | 707-543-3550
Transportation and Public Works
Public Works:
- Debris Removal from Public Right-of-Way | 707-543-3800 ext. 7
- Garbage Collection | 800-243-0291
- Industrial Waste | 707-543-3369
- Sprinklers - Broken on City Property | 707-543-3770
- Street Cleaning/Sweeping | 800-243-0291
- Street Emergency (after hours/holidays) | 707-543-3805
- Streetlights | 707-543-3800
- Street Maintenance | 707-543-3800
- Traffic Lights/Maintenance | 707-543-3800
- Tree Services | 707-543-3770
- Municipal Service Center South, 69 Stony Circle, Santa Rosa
- Public Counter Hours: Mon-Fri, 8am-5pm
Transit:
- City Bus Information | 707-543-3333
Recreation & Parks
- Website
- Finley Aquatic Center | 707-543-3760
- Public Counter Hours: Mon-Fri, 6am-8pm; Sat/Sun, 9am-1pm
- Finley Community Center | 707-543-3737
- Public Counter Hours: Mon-Fri, 8am-6pm
- Neighborhood Services Program | 707-543-4501 | [email protected]
- Park Permits | 707-543-3294 | [email protected]
- Event Permits
- Recreation Programs Registration | 707-543-3737
- Rent a City Facility
- Ridgway Swim Center | 707-543-3421
- Public Counter Hours: Mon-Fri; 9am-4pm; Sat/Sun, 9am-1pm
- Parks Maintenance | 707-543-3770 (Weekdays) | 707-543-3805 (Nights/Weekend/Holidays) | [email protected]
- Picnic Reservations | 707-543-3753 | [email protected]
- Sports Court/Field Permit | 707-543-4317 | [email protected]
- Sports Leagues/Programs | 707-543-4317
- Sports Field Conditions | 707-543-3474 (updated weekdays by 3pm)
- Steele Lane Community Center | 707-543-3282
- Public Counter Hours: Mon-Fri, 9am-5:30pm
- Street Tree Removal Permit | 707-543-3770
- Person Senior Wing | 707-543-3745
- Public Counter Hours: Mon-Fri, 8:30am-4pm
- Volunteering | 707-543-3279
Water
- Sewer Maintenance | 707-543-4200
- Water Bill Pay | 707-543-4470 | Online
- Public Counter Hours : Mon-Thurs, 9am-12pm and 1-4pm, closed on Friday
- Water Conservation | 707-543-3985
- Water Leaks in the Street | 707-543-4200
- Report Broken Irrigation | 707-543-3985 | Online
- Water/Sewer Connection Fees | 707-543-4200
- Water/Sewer, Billing Start/Stop Service | 707-543-3150
- Municipal Service Center South, 69 Stony Circle, Santa Rosa
- Public Counter Hours: Mon-Fri, 8am-5pm
- Utility Field Operations, 35 Stony Point Road, Santa Rosa
- Public Counter Hours: Mon-Fri, 8am-5pm
Outside Services
- Gas and power service (Pacific Gas & Electric, PG&E)
- 24-hour Customer Service Line: 1-800-743-5000
- 24-hour Power Outage Information Line: 1-800-743-5002
- U.S. Postal Service | 707-528-2209 | Statement on Mail Delivery
- Sonoma County Animal Control | 707-565-7100
- Sonoma County Jail | 707-565-1400
- Street Sweeping | 800-243-0291
- Public Library Administration | 707-545-0831
- Voter Registration | 707-565-6800
- Waste Collection (Recology) | 800-243-0291 | Statement on Garbage Service | Recology COVID-19 Update