Americans With Disabilities Act

City of Santa Rosa Policy On Non-Discrimination 

Residents Enjoying an Accessible Park The City of Santa Rosa does not discriminate against individuals with disabilities in its employment, services, benefits, facilities, programs, or activities. The ADA Coordinator within the Risk Management Department oversees the implementation and local enforcement of the City's obligations under the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, and other federal and state disability civil rights laws and accessibility laws.

Auxiliary Aids or Services

Upon request, the City of Santa Rosa will provide appropriate auxiliary aids or services for those individuals who have hearing, sight or speech impairments, in order to participate in City programs or activities, unless to do so would result in a fundamental alteration of its programs or an undue administrative or financial burden. The City will not charge to cover the cost of providing these auxiliary aids/services or reasonable accommodations. In determining what type of auxiliary aid or service is necessary, the City will give consideration to requests of individuals with disabilities.

Requests for accommodations, an auxiliary aid, or service necessary to participate in a City program, service, or activity, should be submitted to the specific sponsoring department as far in advance as possible, but no later than two business days before the scheduled event.  Public meeting announcements include information on requesting accommodations.

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Request for Accommodation or Barrier Removal 

Requests for reasonable accommodations or barrier removal can be routed directly to the responsible department. 
 
 For Accommodation requests regarding:  Contact:
Employment Issues Human Resources
Sidewalks Transportation and Public Works
Street Maintenance
707-543-3800  or 543-3805
Curb Ramps
(access between the sidewalk and the street)		 Transportation and Public Works
Grant Bailey
707-543-4508 [email protected]
A physical barrier within a City Facility or on City Property, or to request an accommodation necessary to equally access a City program, service, activity, or benefits
 Submit a Request for Accommodation or Barrier Removal to either the specific department in question or to the City's ADA Coordinator.  
Call 707-543-3024 for assistance completing the form.
CityBus facilities, fixed route service or Paratransit eligibility service  CityBus 707-543-3333

City of Santa Rosa ADA Coordinator

Don Carlisle
100 Santa Rosa Avenue, Room 1
Santa Rosa, CA 95404
707-543-3028

[email protected]


Please indicate on the form if the request is urgent.  The City will confirm receipt of requests within two business days and you will be notified if the request cannot be met or if additional time or actions are required by the City to complete the request.  The best effort will be made to fulfill all requests.  


ADA Complaint Process/Grievance Procedure 

ADA complaints regarding City employment, services, benefits, facilities, programs, or activities can be submitted following the instructions in the Request for Accommodation or Barrier Removal section above.

If you feel the City has not responded satisfactorily or appropriately to your request, you may contact the City's ADA Coordinator.

City of Santa Rosa ADA Coordinator

Don Carlisle
100 Santa Rosa Avenue, Room 1
Santa Rosa, CA 95404

707-543-3028
707-543-3035 FAX
[email protected]

Anyone may submit a Formal Written Complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City.  Alternative means of submitting complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. 

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

City of Santa Rosa ADA Coordinator
Don Carlisle
100 Santa Rosa Avenue, Room 1
Santa Rosa, CA 95404

707-543-3028
707-543-3035 FAX
[email protected]

The ADA Coordinator or designee will contact the complainant within 15 calendar days after receipt of the complaint to discuss the complaint and possible resolutions.  The complainant may request this contact be in-person.  Within 15 calendar days of the response, Don Carlisle or designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. to explain the position of the City and offer options for substantive resolution of the complaint.

If the response by Don Carlisle or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or designee.

Attn: City Manager

City Manager's Office
100 Santa Rosa Ave, Room 10
Santa Rosa, CA 95404
Phone: (707) 543-3010
Fax: (707) 543-3030
[email protected]

Within 15 calendar days after receipt of the appeal, the City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Don Carlisle or designee, appeals to the City Manager or designee, and responses from these two offices will be retained by the City for at least three years.


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