Most customers will experience little to no impact as meters are upgraded. As a customer, you can expect to receive a postcard by mail 1-2 weeks in advance of your scheduled meter upgrade if a visit is required.
Your water meter will be upgraded by a City of Santa Rosa employee or our licensed contractor, Utility Partners of America (UPA). The installer will attempt to contact you before upgrading your meter. If you are a customer that needs to have your meter fully replaced, there will be a short interruption in service of approximately 30 minutes or less. The installer will also leave a door hanger upon completion with additional details.