Homeless Encampment Assistance Program

The Homeless Encampment Assistance Program (HEAP) involves a multi-disciplinary team focused on a compassionate approach to address the health, safety, and shelter needs of persons living in encampments and to ease impacts to surrounding communities. The team is comprised of representatives from various City departments and Catholic Charities’ Homeless Outreach Services Team (HOST). The City actively monitors encampments throughout Santa Rosa. Encampments are evaluated on a regular basis and prioritized for resolution relative to available resources and the severity of issues within each encampment (such as, location/size, health/safety issues, fire risk, immediate hazards). Encampments that pose an immediate threat to health and safety are given the highest priority. For all other encampments, the City follows HEAP protocols prior to resolving an encampment, including outreach in advance to provide those residing within the encampment with reasonable notice, an opportunity to be assessed for shelter and services, access to adequate shelter, storage of belongings, and a process to appeal a denial of any disability-related requests for reasonable accommodation. These protocols were developed in response to a federal lawsuit brought against the City of Santa Rosa and County of Sonoma, which led to a voluntary agreement and Preliminary Injunction in 2019.

Encampment Map & Resources

Encampment Map: This map shows encampments actively monitored by the City for the purpose of providing transparency and community awareness about the scope and nature of encampments in Santa Rosa, VIEW MAP.

Homeless Encampment Assistance Program: This program focuses on encampments on public property. For questions, concerns, or to report encampments on public property, please email [email protected], or submit the issue online.

Debris Response Team: To report debris left on public property (along roadsides, trails, creeks, parks and around public buildings), please contact the Debris Response Team by calling 707-543-3800 (ext. 7), or emailing [email protected], or submitting the issue online.

Code Enforcement: To report an encampment on private property, please contact the City's Code Enforcement division at [email protected], 707-543-3198, or submit a complaint.  

Additional Resources: To make a referral to the Homeless Services Outreach Team, report criminal activity, or access additional resources for encampment or homelessness related concerns, visit the Resources page.