Before suspending service, the City of Santa Rosa will:
Notify the rider at least twice verbally regarding the rider’s trip record.
Mail the rider the Paratransit Rider Guide.
Notify the individual in writing detailing (start date, length of time, end date) the proposed suspended service and citing the basis of the proposed suspension.
Provide the individual an opportunity to be heard and to present information and arguments.
Provide the individual with written notification of the decision and the reasons for it, along with detailing the individual’s opportunity to appeal the decision.