Suspension Process

Before suspending service, the City of Santa Rosa will:

  • Notify the rider at least twice verbally regarding the rider’s trip record.
  • Mail the rider the Paratransit Rider Guide.
  • Notify the individual in writing detailing (start date, length of time, end date) the proposed suspended service and citing the basis of the proposed suspension.
  • Provide the individual an opportunity to be heard and to present information and arguments.
  • Provide the individual with written notification of the decision and the reasons for it, along with detailing the individual’s opportunity to appeal the decision.
  • The appeals must be filed within 60 days.