Santa Rosa Paratransit will wait no more than five minutes for a passenger upon arriving at a scheduled pickup. If a paratransit vehicle arrives before the agreed upon time/pick-up window, the five-minute wait time does not begin until the agreed upon time. Santa Rosa Paratransit will always attempt to contact the rider, prior to departing the location without the passenger.
All passengers are expected to be ready at their scheduled pickup time to prevent other passengers from facing avoidable delays. To account for traffic irregularities, Santa Rosa Paratransit is considered “on time” when the Paratransit vehicle arrives up to thirty minutes after the agreed upon scheduled pick-up time. Please plan your trip with this 30-minute flexibility in mind. If the Paratransit vehicle arrives more than 30 minutes late and is clearly outside the pick-up window there will be no charge for that trip if you choose to take the trip.