In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 and section 504 of the Rehabilitation Act of 1973 ("ADA"),the City of Santa Rosa does not discriminate against individuals with disabilities in its employment, services, benefits, facilities, programs, or activities.

Modifications to Policies and Procedures: The City of Santa Rosa will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services (e.g. fixed route, paratransit, or facilities), and activities.  For example, individuals with service animals are welcomed in the City of Santa Rosa offices, even where pets are generally prohibited. 

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Santa Rosa, should contact CityBus or the office of Risk Management for the ADA Coordinator.  To submit a formal Request for Accommodation or Barrier Removal go to:  https://srcity.org/200/Americans-With-Disabilities-Act.

The ADA does not require the City of Santa Rosa to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

The City has adopted and published a formal grievance procedure providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the Americans with Disabilities Act.  For more information, please go to: https://srcity.org/222/Complaint-Process. Complaints of alleged noncompliance and grievances should be directed to:

City of Santa Rosa
Risk Management, ADA Coordinator
100 Santa Rosa Avenue, Room 1
Santa Rosa, CA 95404
707-543-3024
707-543-3063 TTY
[email protected]