Program Rules

  • The water and sewer bill must be in your name.
  • You must be a full-time resident at the address where the discount will be received.
  • You must only have one residential water service account with Santa Rosa Water.
  • You may not be claimed as a dependent on another person's tax return.
  • You must pay your water and sewer bill by the due date.
  • Your total combined household gross income must not exceed H2O income guidelines.
  • You must participate in a free financial capacity workshop and schedule a free one-on-one financial coaching session to be eligible.
  • You must participate in a free water-use efficiency home audit to be enrolled in the program.
  • Your water use should not exceed the acceptable range of daily water-use per household occupant as determined by Santa Rosa Water.
  • You must provide access to all water-using areas/fixtures on the property, including any basement areas, in-law units, and landscaped areas at the time of the water use efficiency audit.
  • You agree that if a water leak occurs at your residence, you will make timely repairs.
  • You must notify Santa Rosa Water immediately if your household no longer qualifies for the discount.
  • You must renew your complete eligibility application every year.
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