Submit a Complaint

To submit a complaint, complete the online Code Investigation Request Form. You will be asked to provide the address of the property where the suspected violation is located, the nature of the violation, and your contact information. Anonymous complaints are not accepted, but be assured that complainant information is kept confidential.

Alternatively, you can download a PDF version of the Code Investigation Request Form. You may email the completed form to code@srcity.org, deliver to 90 Santa Rosa Ave, Santa Rosa, CA 95404, or fax to (707) 543-3317. 

Complaint Process

Once your complaint is submitted, staff will review to determine priority level. Complaints involving immediate life-safety risk receive the highest priority. It is then given a case number and assigned to a Code Enforcement Officer. The first inspection or letter (notification of receipt of complaint) is sent out within two weeks. 

Check the Status of a Complaint

 Access the Citizen Portal to search open Enforcement cases or to search Permit applications/permits.