Frequently Asked Questions about COVID-19

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Santa Rosa Police Department (SRPD) Coronavirus (COVID-19) FAQ’s   

Last updated March 30, 2020

The Santa Rosa Police Department remains committed to providing high quality service and protecting the health of residents and employees amid this public health emergency.

Can I still call 9-1-1, if I have a problem?

To address the spread of COVID-19, SRPD is only staffed with essential employees, in order to provide effective police services and limit face to face interactions, where possible.  SRPD is not reducing our staffing of patrol officers or dispatchers in our Communication Center. There will always be dispatchers to answer 9-1-1 calls and officers to respond to priority calls for service.

Will an officer still come to my home, if I need assistance?

To help prevent the spread of COVID-19, we are limiting our response to certain types of calls for service. Officers will temporarily not respond to certain property crimes (petty thefts, forgeries, other non-person crimes), some City Ordinance Violations, and non-injury vehicle collisions.

How can I report crimes if officers don’t respond to a call for service?

SRPD has enhanced our online reporting system and you can now report most non-person crimes online, even if there is a suspect. Once the report has been submitted, you will instantly receive a case number and it will be reviewed for content.  If follow-up is needed, the report will be sent to an officer or detective for further investigation.  You can file online reports at

What is SRPD doing to slow the spread of COVID-19?

SRPD is adhering to the Centers for Disease and Control and Prevention guidelines for social distancing within the Public Safety Building.  This includes frequently sanitizing “high touch” areas throughout the building, as well as workstations, patrol vehicles, and officer’s safety equipment.

Additionally, briefings have been shortened or cancelled, training’s have been postponed, and essential meetings are held by conference call or video conferencing.

How many SRPD employees have tested positive for COVID-19?

As of Friday, March 30, 2020 eight SRPD employees have tested positive for COVID-19. They have received medical attention and will remain in quarantine until clear of the virus.

Do officers pose a risk to the public?

Officers are adhering to the social distancing protocols recommended by the CDC which are designed to protect employees and the community. Due to the nature of police work, we have also initiated increased sanitation standards, and directed officers not to come to work if ill.

Have any additional officers been quarantined?

As part of our ongoing Department protocols, our employees continue to self-quarantine when they show signs of illness or believe they have been exposed to someone who has tested positive for COVID-19 or who has flu-like symptoms. 

What is being done to track and test individuals who may have been exposed?

Sonoma County’s testing guidelines prioritize first responders including law enforcement as they are essential and perform a vital service to our community. The County also has a robust process for contact investigation of COVID-19 cases. Public Health Nurses contact each case and conduct a detailed interview. Contacts of cases are notified of potential exposure and advised to self-quarantine for 14 days and report any symptoms to their health care provider and Sonoma County Disease Control.

What should I do if an officer contacts me?

Follow officer’s directions.  If it is safe, officers will try and maintain social distancing.  If there is any physical contact (searching, handcuffing), the citizen should follow Centers for Disease Control and Prevention (CDC) directives and thoroughly wash their hands after the contact is over.

Everyone must take the Shelter in Place Order seriously to protect one another. Abide by the Order and stay home – for yourself, your family, and all members of our community.