Delinquent Policy

Your account becomes delinquent and may be subject to disconnection of service if the utility bill has not been paid within 21 days of the billing date. A penalty fee of 10% of the overdue balance will be added to the account and will appear on the next bill. Any accounts with a delinquent balance, including closed accounts, will continue to accrue a monthly delinquent fee until the delinquent balance is paid in full. Should service be disconnected, all charges, a deposit and an administrative fee will need to be paid before service is restored.

To discuss a delinquent account, call 707-543-3150. In some cases payment arrangements are possible, so call early if you are unable to pay your bill on time. 

Deposits may be required on delinquent accounts showing 3 or more late payments, or at the time an account is disconnected for non-payment. After 12 consecutive on-time payments or when service is stopped, the deposit will be applied to the account. 

Disconnection of Residential Water Service For Non-Payment

Santa Rosa Water’s Disconnection of Residential Water Service for Non-payment policy has been established to comply with Senate Bill 998 (SB 998). SB 998, known as the Water Shutoff Protection Act, was signed into law by Governor Jerry Brown on September 28, 2018 (California Health and Safety Code Sections 116900, et seq.) and requires specific policy information, applying to residential customers only, to be posted in multiple languages, links provided here.

For any questions regarding the policy below, please contact Water Billing at 707-543-3150 between the hours of 8:00 AM to 4:00 PM, Monday through Friday. This policy went into effect on February 1, 2020.

* In 2021, there were 0 residential water services disconnected for non-payment. 

Return Check Policy

Check or electronic check payments returned by your bank for any reason will result in a $25 returned item fee.

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