Delinquent Policy

Your account becomes delinquent when the bill is not paid within 21 days of the billing date. A delinquent fee of 10% of the overdue balance will be assessed to all accounts once per bill, including closed accounts. Your service is subject to disconnection if the charges are not paid within 60 days of the billing due date. Should service be disconnected, all overdue charges, a deposit, and an administrative fee will need to be paid before service can be restored.

To discuss a delinquent account, call 707-543-3150. In some cases payment arrangements are possible, so call early if you are unable to pay your bill on time. 

Deposits may be required on delinquent accounts showing 3 or more late payments, or at the time an account is disconnected for non-payment. After 12 consecutive on-time payments or when service is stopped, the deposit will be applied to the account. 

Disconnection of Residential Water Service For Non-Payment

Santa Rosa Water’s Disconnection of Residential Water Service for Non-payment policy has been established to comply with Senate Bill 998 (SB 998). SB 998, known as the Water Shutoff Protection Act, was signed into law by Governor Jerry Brown on September 28, 2018 (California Health and Safety Code Sections 116900, et seq.) and requires specific policy information, applying to residential customers only, to be posted in multiple languages, links provided here.

For any questions regarding the policy below, please contact Water Billing at 707-543-3150 between the hours of 8:00 AM to 4:00 PM, Monday through Friday. This policy went into effect on February 1, 2020.

* In 2023, there were 3651 residential water services disconnected for non-payment. 

Return Check Policy

Check or electronic check payments returned by your bank for any reason will result in a $25 returned item fee.