Bike & Scooter Share
Bike and scooter share make short, car-free trips a breeze!
City Council approved the Scooter Share Pilot Program in December 2021. Following a competitive application process, the City has awarded Bird Rides, Inc. a one-year pilot program permit. Bird flew in the first 100 electric scooters on July 1, 2022, with another 100 delivered by mid-July. Please see the Scooter Share Pilot Program section below for more information about how to access Bird scooters or report issues.
Bike share (operated by Bolt Mobility) is expected to launch in several Sonoma and Marin County cities, including Santa Rosa, sometime in 2022. For more information about the Sonoma-Marin Bike Share Pilot, visit Sonoma County Transportation Authority's website.
Scooter Share Pilot Program
- Download the Bird app on Apple or Android
- Apply for discounted pricing
- Reserve an accessible (seated) scooter
- Use text-to-ride (for users without a smartphone)
- Use alternative payment methods (for users without a credit card)
Report an Issue
To report an issue related to Bird scooters, email [email protected] or call 1-866-205-2440. Please note the scooter location and ID number (five digits, located on the handlebars next to the QR code and toward the bottom of the scooter's "neck" near the footboard).
To share feedback on the City's Pilot Program, email [email protected]. Please note that this email address should not be used to report any urgent issues related to Bird scooters.
The City's Shared Scooter Pilot Program Permit Conditions outline requirements that the operator must meet in order to ensure scooters do not negatively impact safety and accessibility for other users of the public right-of-way or private property owners.
Prospective operators: please note the City's Shared Scooter Pilot Program Permit Application is now closed.
- What is bike/scooter share?
Bikes and scooters are distributed throughout the City, available to rent for short, point-to-point trips, and meant to be used by several different people per day. The bikes and scooters are owned and maintained by a private operator who must be permitted to operate within Santa Rosa.
- How do I rent a bike/scooter? How do I end my trip?
The bikes and scooters are typically unlocked using a mobile application (accepted forms of payment may vary by operator; more information will be provided once bike/scooter share systems are operational).
When you’re done riding, end the trip using your mobile application and leave the bike or scooter responsibly parked for the next person who wants to ride. As soon as your trip is over, the bike/scooter becomes publicly available.
- What is Santa Rosa doing to ensure shared bikes/scooters don’t impede pedestrian access and clutter sidewalks?
Bike share will be a dock-based system, meaning bikes must be returned to designated "hubs." These hubs will be reviewed by the City prior to installation to ensure they do not impede pedestrian access.
The City’s scooter share conditions will require scooters to be locked upright to bike racks or other fixed objects, such as street signs. Scooters will not be allowed to impede access to any area or infrastructure that requires access, including sidewalks, disabled parking, curb ramps, fire hydrants, loading zones, bus stops, entryways, driveways, benches, parking pay stations hand railings, etc.
- What do I do if I see a shared bike/scooter that has been mis-parked, vandalized, or stolen?
Please make note of the location and ID number printed on the device, then call the appropriate operator. Operators' contact information will be listed on this page once available.
- Are there any places where shared bikes and scooters cannot be ridden?
- Bikes are prohibited from being ridden on sidewalks in the Railroad Square/Downtown area (SRCC 9-22.020). They are allowed on sidewalks everywhere else in Santa Rosa.
- Scooters are currently prohibited from being ridden anywhere within the Railroad Square/Downtown area, which the City must amend to allow their use on streets (SRCC 9-22.020).
- Scooters are prohibited by the CA Vehicle Code from operating on sidewalks, except as needed to enter or exit an adjacent property (CVC 21235(g)).
- Scooters cannot operate on streets with a speed limit in excess of 25 MPH unless that street includes a bike lane (CVC 21235(b)).
- Neither can be used or parked on private property without the property owner's permission.
- How fast are people allowed to go on the bikes/scooters?
The bikes are Class I electric pedal-assist bikes, meaning they provide assisted power up to 20 MPH. At 20 MPH, the motor disengages and any additional power must be generated by the person riding. People on bikes must abide by all posted speed limits.
Scooters are limited to 15 MPH (CVC 22411).
All bikes and scooters will be equipped with GPS and geofencing technology, meaning the operator can designate areas (at the City’s direction) where speeds are further restricted or riding with electric motor assistance is prohibited. For example, the City may direct the operator prohibit electric motors from providing assistance within Old Courthouse Square.
Alexander OcegueraActive Transportation PlannerPhone: 707-543-3816
Santa Rosa was recognized as a "Silver" level Bicycle-Friendly Community by the League of American Bicyclists in 2019.