Bike & Scooter Share
UPDATE: On Monday, 9/19, Bird will will be hosting a ribbon cutting ceremony and press conference to formally announce the launch of the Santa Rosa scooter share program. The event will take place in Courthouse Square in downtown Santa Rosa at 12pm, and will feature guest remarks from Mayor Chris Rogers, and Sonoma County Bicycle Coalition Executive Director Eris Weaver.
Bike and scooter share make short, car-free trips a breeze!
City Council approved the Scooter Share Pilot Program in December 2021. Following a competitive application process, the City has awarded Bird Rides, Inc. a one-year pilot program permit. Bird flew in the first 100 electric scooters on July 1, 2022, with another 100 delivered by mid-July. Please see the Scooter Share Pilot Program section below for more information about how to access Bird scooters or report issues.
Bike share (operated by Bolt Mobility) is expected to launch in several Sonoma and Marin County cities, including Santa Rosa, sometime in 2022. For more information about the Sonoma-Marin Bike Share Pilot, visit Sonoma County Transportation Authority's website.
Scooter Share Pilot Program
- Download the Bird app on Apple or Android
- Apply for discounted pricing
- Reserve an accessible (seated) scooter
- Use text-to-ride (for users without a smartphone)
- Use alternative payment methods (for users without a credit card)
Report an Issue
To report an issue related to Bird scooters, email [email protected] or call 1-866-205-2440. Please note the scooter location and ID number (five digits, located on the handlebars next to the QR code and toward the bottom of the scooter's "neck" near the footboard).
To share feedback on the City's Pilot Program, email [email protected]. Please note that this email address should not be used to report any urgent issues related to Bird scooters.
The City's Shared Scooter Pilot Program Permit Conditions outline requirements that the operator must meet in order to ensure scooters do not negatively impact safety and accessibility for other users of the public right-of-way or private property owners.
Prospective operators: please note the City's Shared Scooter Pilot Program Permit Application is now closed.
- What is bike/scooter share?
Bikes and scooters are distributed throughout the City, available to rent for short, point-to-point trips, and meant to be used by several different people per day. The bikes and scooters are owned and maintained by a private operator who must be permitted to operate within Santa Rosa.
- How do I rent a bike/scooter? How do I end my trip?
- What is Santa Rosa doing to ensure shared bikes/scooters don’t impede pedestrian access and clutter sidewalks?
- What do I do if I see a shared bike/scooter that has been mis-parked, vandalized, or stolen?
Please make note of the location and ID number printed on the device, then call the appropriate operator. Operators' contact information will be listed on this page once available.
- Are there any places where shared bikes and scooters cannot be ridden?
- How fast are people allowed to go on the bikes/scooters?
Santa Rosa was recognized as a "Silver" level Bicycle-Friendly Community by the League of American Bicyclists in 2019.