Santa Rosa Water is offering FREE High-Efficiency Plumbing Fixture packages to eligible Santa Rosa Water customers!
Santa Rosa Water customers may be eligible to receive up to two high-efficiency toilets, showerheads and faucet aerators for kitchen and bathroom installed by qualified plumbers -- at no cost to customers. Funding for this project has been provided in full or in part from the California State Budget Act of 2022 and through an agreement with the State Department of Water Resources.
Who is eligible?
Toilets and devices are limited and will be provided on a first come, first served basis while supplies last.
To be eligible, residents must be served by Santa Rosa Water (as water and/or sewer customers) and the toilets being replaced must be 1.6 gallons per flush or higher. Single family, multi-family, commercial, industrial and institutional customers are allowed to participate.
Each customer will be required to sign the Certificate of Participation to document the work was completed by one of the qualifying plumbers that Santa Rosa Water has contracted with.
What fixtures will be installed?
In addition to new toilets, new showerheads, and bathroom and kitchen faucet aerators will be installed on all bathrooms:
- Toilets will flush 0.8 gallons per flush
- Showerheads will use 1.5 gallons per minute (gpm)
- Bathroom aerators will use 1.0 gpm
- Kitchen aerators will be 1.5 gpm
There is a limit of two toilet packages (toilet plus devices) installed per single family and multi-family residence. For commercial toilet installation limits, please contact the Water Use Efficiency team at 707-543-3985, or [email protected].
How can I participate?
- Fill out the customer pre-qualification form to confirm your toilet flushes 1.6 gallons or more per flush, and that you are a Santa Rosa Water customer.
- Within 4 weeks, Santa Rosa Water will email you to confirm or deny your eligibility. Check your spam folder!
- A request for qualified plumbers will be released in mid-July, with plumbers onboard by mid-August. If you’re a plumber who is interested in participating, keep your eye on this webpage.
- After the plumbers are ready to begin, likely in August, you will be contacted by a plumber to set up an appointment to install your new toilet(s), and faucet aerator(s) and showerhead(s).
- The plumber will replace your old toilet and fixtures and haul them away for recycling.
- How does the program work?
- What are the toilet options available to me?
- Do these replacement toilets work well?
- What are the benefits to replacing my toilets with these new toilets?
- Why is two the maximum number of toilets available for residential sites?
- If my floor is damaged such as with dry rot, can I still participate?
- What is “drain line carry” and what does this mean for my house?
- Will the City repair or maintain the toilet after it’s installed?
- Is there a warranty?
How to Check Your Toilet for Leaks:
Place a few drops of food coloring (or use free dye tabs) in your toilet tank, wait 15 minutes, if the water in the bowl changes color, you have a leak. If it doesn't, you can rest easy knowing you don't have a leaky toilet.
Pickup free toilet dye tabs Monday through Friday 8:00 a.m. to 5:00 p.m. at City of Santa Rosa offices at 69 Stony Circle or 90 Santa Rosa Avenue, Santa Rosa.
A misaligned or warped flapper that is not creating a seal between the toilet tank and bowl is the most common toilet leak. Santa Rosa Water offers FREE replacement toilet flappers to help you fix your flapper leak.
Pick up FREE replacement flappers
Overflowing Fill Valve:
The porcelain tank lid can mask the sound of a slowly running fill valve, so lift the tank lid and look and listen for water movement. Check the adjustment screw on the fill valve to ensure optimum water level is at ¾” below the top of the overflow tube.
Leaking Overflow Tube:
Sprinkle a small amount of any powder, like 1/4 teaspoon flour, on the water in the tank. If the power starts moving towards the overflow tube then you have an overflow leak.
Jiggling the handle? If so, the chain, flush lever, or handle could be sticking and causing the toilet to run.
Is your toilet leaking and beyond repair? Does it use 1.6 or more gallons per flush?
UP TO $75 TOILET REPLACEMENT REBATE AVAILABLE
Replace your 1.6 gallon per flush (or more) toilet with a new WaterSense labeled high-efficiency toilet and receive a rebate of up to $75 per toilet. A pre-inspection is required. Toilets already removed are not eligible. For details, visit: srcity.org/rebates.