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Process Improvement Action Plan
The Management Partners report findings and recommendations are a significant step toward achieving process improvements in the Community Development Department. The tactics fall under three broad concept categories:
- Customer Service
- Partnerships
- Process and Technology
- Working with the department is a comprehensive process in which the community trusts, feels supported and is given certainty of process
- Working for the department is a positive experience that empowers employees to help our customers
Management Partners Report Documents
Staff Training
Process Improvement Action Plan Updates
Pre-Application Meetings
The Community Development Department is pleased to begin immediate implementation of the Pre-Application Meeting program for development projects. This process will foster early discussion and collaboration amongst project stakeholders and City staff. Primary objectives of the Pre-Application Meetings include:- An expedited process for early review by relevant City departments
- A baseline for City comments that will provide more certainty in the review process going forward
- Performance measures to ensure that projects have a more efficient and predictable project entitlement schedule