Important COVID-19 Community Update:

To protect the health and safety of our residents, Santa Rosa Water will not disconnect water service for nonpayment during the COVID-19 emergency. Customers should continue paying their water bills either online by visiting myutilities.srcity.org or by calling 707-543-4470. If you are having difficulty paying your bill, please call water billing Monday through Friday between 8:00 a.m. and 5:00 p.m. at 707-543-3150 to discuss payment options.

Pay Your Water & Sewer Bill Online

Infinity.Link (online bill pay) offers our Santa Rosa customers a fast, safe, convenient way to pay and access their water bill online. Customers can manage their account, view billing and consumption histories, and receive e-bills.

More Payment Options 
 

Starting or Stopping Water and/or Sewer Service

To start or stop service:

• Call: 707-543-3150
• Visit: 90 Santa Rosa Avenue, Santa Rosa, CA 95404

Office hours are 8 a.m. to 5 p.m., Monday through Friday.

*Starting or stopping water and/or sewer service requires one business day prior notice. To start water service during non-office hours, contact the Water Department after-hours emergency line at 707-543-3805. A fee of $130 will be assessed to start or restore service during non-office hours.

Help2Others Bill Assistance Program

Offers financial assistance and WaterSmart improvements for individuals having difficulty paying their water bills. 
Learn More