Payment Options

Pay your bill online using Online Account Portal, which offers our Santa Rosa customers a fast, safe, convenient way to pay and access their water bill online through our online service hosted by InvoiceCloud. With an online account, you are able to view billing statements for up to the previous 18 months, enroll in Paperless Billing and/or AutoPay, save multiple payment methods and pay your bill at no additional charge. Any Santa Rosa Water customer is eligible to use the Online account Portal at no additional cost.

Mail your payment with stub to:
P.O. Box 1658
Santa Rosa, CA 95402
*Make checks payable to “City of Santa Rosa.”

Phone payments can be made 24/7 with a credit or debit card. Call 707-543-4470. You will need your Utility Customer and Account number.

Automatic Bill Payment pays your bill each month by direct debit to your checking account, debit or credit card. Enroll online by registering for Online Account Portal.

One-Time Online Payment is available using Online Account Portal. You will need your Utility Customer and Account number.

Your Bank’s Online Account Portal by setting up the City of Santa Rosa as a payee. Use your combined 13-digit Utility Customer and Account number with no space or dash. For example, if your Customer Number is 1234567 and your Account Number is 123456, you would enter the pay-to account number as 1234567123456.

A Drop Box is located at the rear of the City Hall Annex, 90 Santa Rosa Avenue, and is available 24/7 for making payment with a check or money order.

7-Eleven accepts cash only payments 24/7. Take your entire bill that contains the printed bar code to any participating 7-Eleven store to process the payment. A convenience fee will apply.