The IT Operations Section provides the strategy and operations management of the core City data, storage and telecommunications systems. It also provides "Help Desk" support for all City employees. The Help Desk is available to employees Monday through Friday, and responds to over 7,000 support requests each year. It completes the support of approximately 70% of the calls, with the remaining calls being forwarded to development or technical staff.
Technical Support within IT Operations includes the support of all voice communications, data communications, computer networks and all peripheral equipment, i.e., printers and personal computers (PCs, laptops, and tablets). The Section supports nearly 1,400 PC's, 225 servers, over 300 printers, a Citywide computer network with 2,900 connections in over 60 City locations with hundreds of pieces of communications equipment and a phone system with over 1,500 phone units and over 1,100 mobile devices.