The IT Operations Section provides the strategy and operations management of the core City data, storage and phone storage networks. It also provides "Help Desk" support for all City employees (currently over 1,500 desktop units). The Help Desk is available to employees from 8 am to 5 p.m., Monday through Friday. It completes the support of approximately 70% of the calls, the remaining calls for support are forwarded to development or technical staff.
Technical Support within IT Operations includes the support of all voice communications, data communications, computer networks and all peripheral equipment, i.e., printers and PCs. The Section supports 260 printers, over 1,200 PCs, roughly 70 servers, a City-wide computer network with 1,280 connections in over 60 City locations with hundreds of pieces of communications equipment and a phone system that includes six separate switches and over 1,200 phone instruments.