Citizen Services

Citizen being assisted at public desk


As a citizen living, working or visiting Santa Rosa, you have the right to request evaluation of or question traffic conditions that you feel need to be changed. With approximately 550 miles of maintained roadway in Santa Rosa, it is nearly impossible for the City staff to proactively identify every traffic related issue.

In that regard, we rely heavily on those citizens traveling on our roadway system to identify areas of concern and notify our staff for evaluation and possible correction. We are committed to listening to your concerns and making every effort to evaluate your comments.

Citizen Service Request Program

In this program, all calls, emails and letters are logged and provided a response. Some requests will result in an investigation resulting in corrective action, others may be recommended for the Neighborhood Traffic Calming Program.

Submitting Request

How to submit your comment, request or complaint:

Call 707-543-3814, ask for the counter staff.

Submit a letter to:
Traffic Engineering
69 Stony Circle
Santa Rosa, CA 95401

Message Contents

Your message needs to contain the following items:

  • Any specifics such as location, time of day or type of activity
  • A brief, or detailed, description of your comment, request or complaint
  • Your name and contact number or email

Important Contact Numbers

Phone Number
Dead Animal on Private Property
Dead Animal on Public Right-of-Way
Graffiti Hotline
Injured Animal
Pothole Hotline
Street Flooding
Street Lights
Traffic Signals
Weekends & After Hours - Public Works