News Flash

Glass Fire Recovery

Posted on: October 4, 2020

Filing Claim for Additional Living Expenses (ALE) Incurred Due to Mandatory Evacuation

Glass Fire Evacuation Order Timestamp Map News Flash

Per United Policyholders, you may be eligible to claim reimbursement from your insurance company for Additional Living Expenses (ALE) incurred due to a mandatory evacuation order. ALE covers expenses such as the cost of temporary housing or food. A deductible may or may not apply to your ALE claim, depending on your policy’s wording.

The City has created a searchable map tool that identifies the date range for each zone within the City limits that was under mandatory evacuation due to the Glass Fire as authorized by the Santa Rosa Police Department. Insurance providers can utilize this tool to verify individual customer addresses. Go to map:

Please note: If your temporary living expenses are modest, you may be better off paying them out of pocket to avoid filing an insurance claim that goes on your record and can increase the cost of your insurance. For more info on this, read United Policyholder’s “Evacuation Tips” here:

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