News Flash


Posted on: April 16, 2021

City of Santa Rosa Reopens Some Public Counters Following County’s Entry to Orange Tier

NF_Counters Opening1

The City of Santa Rosa continues to operate under limited conditions due to the current coronavirus public health crisis; but has expanded services and operations in some areas following Sonoma County’s entry into the orange tier earlier this month.

The following public counters will be open effective Monday, April 19:

  • Finley Aquatic Center (2060 W College Ave.), open Monday – Friday, 8:00 a.m. to 5:00 p.m., for recreation transactions including room rental payments, picnic permits, park permits, program and aquatics registrations and reservations. (The adjacent Finley Community Center is currently being utilized for Recreation & Parks’ School of Rec Childcare Program and therefore remains closed to the public for other services).
  • Fire Department Administration (2373 Circadian Way), open Monday – Thursday, 8:00 a.m. to 4:00 p.m.(with appointments available on Fridays), for services that include permits, plan review submittal assistance and report requests. All Fire Stations still remain closed to the public.
  • Police Department Lobby Hours remain the same (965 Sonoma Ave.), open Monday – Friday, 8:00 a.m. to 6:00 p.m., and Saturdays 9:00 a.m. to 4:00 p.m. Please note, Records Section is closed on Saturdays.
  • Planning & Economic Development (100 Santa Rosa Ave., Room 3), by appointment only. Appointments available Monday – Friday, 8:00 a.m. to 11:45 a.m., for construction and building permitting services. Schedule an appointment at

The City Manager’s and City Clerk’s Office (100 Santa Rosa Ave., Room 10) will reopen beginning on Monday, April 26. Hours will be Monday – Thursday, 8:00 a.m. to 5:00 p.m., for requests for public records, City Council meeting information, and other City legislative information.

When visiting a public counter or attending an in-person appointment, the public is expected to comply with all posted social-distancing and hygiene protocols. Face coverings are also required.

While other city service counters remain closed, assistance remains available online, by phone, and (in some instances) in-person by appointment. The City’s Service Finder webpage provides information on how to access all available city services at

Additional public counters and city buildings will reopen as Sonoma County makes further progress to reduce the spread and move into the less restrictive yellow tier and beyond.

To keep the City moving towards recovery, Santa Rosa has taken proactive steps to review essential services and determine community needs. This means developing a model for safely increasing service levels by implementing new virtual tools, increasing staff availability for remote customer service, and implementing strict health and safety protocols for essential employees in the field and on City campus.

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