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1. Why is the City going beyond what the State is requiring when the new energy code already has a large increase in energy requirements?

Building standards and best practices are always changing and evolving. Buildings used to include lead-based paint and asbestos but no longer due for health reasons. Building codes and regulations in California and other states are quickly evolving and looking toward energy savings and decarbonization. The 2019 Energy Code does increase code requirements from the prior code cycle but there are multiple reasons to go above what the State is requiring.

There is growing public interest and demand for energy efficient and electric buildings and will only increase as California nears deadlines for reducing emissions. People want to live and work in these buildings because they are comfortable, healthy and productive spaces to live and work. Builders and contractors with the expertise for energy efficient and electric buildings can get ahead of training for future compliance with codes and standards. 

By constructing an efficient, all electric building, costs can be reduced by avoiding paying for natural gas infrastructure. Compared to a mixed fuel home, building all-electric home can typically save $6,171 per single family home and $3,361 for multifamily.¹ The technologies and design strategies needed to create efficient electric buildings are available today.

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[1] 2019 Cost-effectiveness Study: Low-Rise Residential New Construction. July 17, 2019. California Energy Codes and Standards Program.

2. What are the advantages to all-electric buildings?

Eliminating combustion of natural gas in livable areas improves the indoor air quality and improves overall safety associated with fires and gas leaks. A 2002 study by the California Seismic Safety Commission found that damaged gas infrastructure caused 20 to 50 percent of post-earthquake fire ignitions. Buildings with electric heating are allowed a larger winter baseline quantity of electricity. All-electric homes have electric heat pump appliances (such as water heaters, air conditioning and heaters) are 4-5 times more efficient than equivalent natural gas appliances. All-electric buildings can more effectively utilize on-site solar generation, required in the 2019 Building Code.

3. What are the potential drawbacks of an all-electric building?

Some people still prefer to cook with gas, though customer satisfaction with electric induction stoves are driving a trend toward electric cooking. When compared to tankless hot water heater options, electric heat pump water heaters take up more space as they include a hot water storage tank.

4. Are all-electric buildings viable today?

Yes. The equipment is available, most building types, including residential, office, restaurants and many other commercial types, are compatible or benefitted by all-electric, and a growing but small number of developers in California are now selecting all-electric buildings for their inherent advantages.

5. What happens to electric water heaters and induction cooktops when the power goes out? Isn’t it better to have a gas stove to be able to cook meals and a gas water heater to have hot water?

It is true that electric water heaters and induction cooktops will not be working in a power failure, unless the home has a battery backup system installed. However, gas appliances may not always work in a power failure. While most older models of gas stoves can be lit manually during a power outage, certain models of newer gas ranges are made with a safety feature called an interlock that prevents the burner from being manually lit. The purpose of an interlock is to prevent hazardous gas leaks by completely cutting off gas flow to the burners in the event of an electrical outage. To see if the stove is made with an interlock, check the owner's manual or manufacturer's website. Gas ovens require electricity to operate and cannot be manually ignited.

While gas water heaters do not use electricity as a fuel, sometimes an electric starter lights the pilot light. When this is the case, the gas water heater will not work in a power outage and cannot be re-lit with a match. Gas on-demand water heaters have a control panel that is powered by electricity, which will also not work in a power outage.

6. Won’t this add costs and make it more difficult to build housing?

Efficient, electric design can typically save building costs for new low rise residential. Compared to a mixed fuel home, building all-electric can typically save $6,171 per single family home and $3,361 for multifamily.² Building all-electric has substantial cost savings for avoided natural gas infrastructure and all-electric appliances have a negligible impact on installation costs as compared to gas appliances.

[2] 2019 Cost-effectiveness Study: Low-Rise Residential New Construction. July 17, 2019. California Energy Codes and Standards Program.

7. How do construction costs compare?

Both residential and municipal/commercial buildings will typically cost less to construct using all-electric technologies. The cost savings come from eliminating the main gas hookup, piping, and exhaust flue(s). In residential where air-conditioning is selected, a single combined heat pump space conditioner costs less than a separate air conditioner and gas furnace.

8. How does the life cycle cost compare?

When utilizing available smart control technology and favorable time-of-use electric rates, all-electric buildings are cost-competitive with mixed natural gas + electric buildings even with the current low price of natural gas. Combined with solar, electric heating can cut heating bills in half or more.

9. Why the focus on new residential construction?

Converting existing buildings can be challenging because of retrofit costs. With new construction, all-electric requirements can be included from the start, especially when it does not cost more at the beginning and avoids expensive retrofits later on.

10. How reliable is the electric grid as compared to natural gas pipelines?

Natural gas pipelines and electric grid both go down on occasion. In fact, during California's primary natural disaster events, wildfires and earthquakes, utilities are supposed to turn the gas off. If 100% reliability is a goal for your home or project, electrification with battery and solar backup via microgrid is the way to get there.

11. Will you take my gas stove away?

This is looking at creating new all electric buildings and applies only to new construction. It will not affect residents who already have gas appliances.

12. What is this electric induction cooking all about?

Electromagnetic induction cooktops are all-electric but they are not the electric resistance cooktops most people think of when electric cooking is mentioned. Electromagnetic induction cooktops are completely different, they have more specific temperature control, are much safer, easier to clean, and can vary heat settings faster than gas. Induction cooking uses electromagnetic energy to heat pots and pans directly. In comparison, gas and electric cooktops heat indirectly, using a burner or heating element, and passing radiant energy onto your food. Induction cooktops heat up the pot or pan much faster and temperature controls are much more precise. The smooth surface makes it easier to clean.

Induction cooking is popular in Europe and the popularity is growing in the U.S. One concern is the need for pots and pans to have a magnetic (steel or iron) bottom in order to work with the electromagnetic induction cooktop. A quick way to test if pots and pans will work with induction is to see if a magnet sticks to the bottom.

Induction cooktops emit an electromagnetic field of medium-frequency waves. According to the World Health Organization, there is no compelling evidence indicating medium-frequency magnetic fields have long-term health effects. It should be noted that radio-frequency interference that might pose a very small risk for people wearing heart pacemakers (no greater than the risk posed by other everyday electrical equipment).

13. Can a heat pump water heater match the performance of a gas system?

Yes, a heat pump water heater can equal the performance of a gas equivalent. For example, Rheem's 55 gallon unit can deliver 70 gallons of hot water in the first hour, enough for about four showers. For comparison, Rheem's gas equivalent delivers 79 gallons in the first hour. When selecting any hot water heater, no matter the fuel, make sure it is the right size for your use type. A home with a big family or a vacation home might need a larger 80 gallon tank.

14. Will the heat pump water heater need to be supplemented by electric resistance?

Heat pump water heaters are typically designed with hybrid heating capability, including a backup electric resistance coil. This enables the heat pump to work when it’s bitterly cold, and also helps the heat pump replenish its hot water supply more quickly. In most cases, the electric resistance coil is idle.

15. Doesn’t electricity produce emissions as well? What will these buildings run on when the sun goes down?

Electricity generation does produce emissions, although the amount of emissions are greatly reducing through the Renewable Portfolio Standard requirements. Utilities in California are required to have 50% of their retail sales from renewable sources by 2030. To meet this mandate, utilities are adding cleaner sources of energy to their mix all the time, especially as prices for solar continually decrease. Geothermal, wind and hydroelectricity are renewable sources that are available at night after the sun goes down. Sonoma Clean Power’s CleanStart default service is 49% renewable and the EverGreen service offers 100% local renewable energy day and night. PG&E’s default service is 39% renewable and the Solar Choice program offers 100% renewable solar energy.

16. What about adding more electricity to the grid?

Electrifying appliances in buildings will increase electricity usage, while reducing natural gas demand. However, if new electric equipment is energy efficient and “smart” it may not require significant additional need for electric generation. “Smart” equipment could shift electricity use from peak to off-peak hours—by pre-heating water tanks when demand is low or renewable energy is abundant, for example—helping use the existing grid resources more efficiently, and ultimately cutting overall system costs. Buildings that can use electric heat to store clean, renewable energy instead of burning gas on site would be assets on a renewable grid.³ Ongoing energy conservation and energy efficiency programs will reduce the amount of electricity needed on the grid as well.

[3] Decarbonization of Heating Energy Use in California Buildings Report.

17. Does this affect smart meter opt out?

No, it does not affect the smart meter opt out.

18. Is it harder to sell an all-electric house?

All-electric and energy efficient homes do not have to be harder to sell, especially when highlighting the benefits. These homes could potentially earn a higher sale value as potential owners demand more. Daily life is full with messages about natural disasters and environmental responsibility – concerned customers may want homes they purchase to use resources wisely and provide a healthy indoor environment.

Energy efficient and all electric buildings are comfortable, healthy and safe homes – all compelling selling points for clients. Additional insulation and fewer air leaks will keep a building comfortable with less heat or air conditioning needed. All-electric buildings avoid harmful combustion gases from gas stoves, and improperly vented furnaces and water heaters. Induction cooktops do not get hot, keeping occupants safe from accidental burns. In cities prone to earthquakes, avoiding gas lines also reduces the risk of post-earthquake fires.

By helping prospective buyers and tenants understand the multiple benefits of energy, efficiency and all electric real estate agents can building credibility, establishing the firm’s expertise, and better inform important decisions for clients.

There are efforts locally and statewide to share information with consumers on the benefits of all-electric homes. Sonoma Clean Power’s Advanced Energy Center, scheduled to open in 2020, will provide consumers information on all-electric appliances and the opportunity to see them in action. The Center will highlight an induction cooktop area where residents can learn more about the technology and watch cooking demonstrations.

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1. When are Aquatic Center Birthday Parties offered?

Our Aquatic Center Birthday Parties are only offered spring to autumn during Recreation Swim hours. If you are looking to schedule an Aquatic Center Birthday Party outside of these hours, please refer to our pool rental information.

2. I want to come early and set up. When is the earliest time I can come in?

You are welcome to come in 15 minutes prior to your party time to set up; however, no guests will be allowed in the pool until recreation swim officially starts.

3. Are the parents of the kids included in the party packages?

One supervising adult per guest is included in the party package. Any additional parents must pay the recreation swim fee ($5 per adult).

4. Can I bring in my own food or beverages?

You are able to bring in any food or beverages with the exception of glass containers and alcoholic beverages.

5. Do my party guests need to wait in line to get in?

No. Your guests can bypass the line and let the front desk know they are here for your party.

6. Do you provide balloons? Can I bring in my own balloons?

Sorry, we do not offer balloons with our party packages. You are welcome to bring your own filled balloons.

7. Do you provide tablecloths or decorations? Can I bring my own?

We do not provide any party decorations, but you are welcome to bring in your own and decorate the party area, provided you remove your decorations before you leave. Pinatas and poppers with confetti are discouraged.

8. Are there any special rules for the Waterslide?

Yes. A slide attendant must be on duty before using the slide. Guests must be at least 48 inches tall. Swimsuits with zippers, buttons, or metal studs are not permitted on the waterslide (they scratch the slide!). Pregnant women and persons with heart conditions or back problems should not ride the slide.

9. What is the maximum number of guests that can attend?

Due to the size of the reservable area, parties are limited to no more than 30 people. For parties greater than 30 participants, please see our pool rental information.

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1. What is bike/scooter share?

Bikes and scooters are distributed throughout the City, available to rent for short, point-to-point trips, and meant to be used by several different people per day. The bikes and scooters are owned and maintained by a private operator who must be permitted to operate within Santa Rosa.

2. How do I rent a bike/scooter? How do I end my trip?

The bikes and scooters are typically unlocked using a mobile application (accepted forms of payment may vary by operator; more information will be provided once bike/scooter share systems are operational).

When you’re done riding, end the trip using your mobile application and leave the bike or scooter responsibly parked for the next person who wants to ride. As soon as your trip is over, the bike/scooter becomes publicly available.

3. What is Santa Rosa doing to ensure shared bikes/scooters don’t impede pedestrian access and clutter sidewalks?

Bike share will be a dock-based system, meaning bikes must be returned to designated "hubs." These hubs will be reviewed by the City prior to installation to ensure they do not impede pedestrian access.

The City’s scooter share conditions will require scooters to be locked upright to bike racks or other fixed objects, such as street signs. Scooters will not be allowed to impede access to any area or infrastructure that requires access, including sidewalks, disabled parking, curb ramps, fire hydrants, loading zones, bus stops, entryways, driveways, benches, parking pay stations hand railings, etc.

4. What do I do if I see a shared bike/scooter that has been mis-parked, vandalized, or stolen?

Please make note of the location and ID number printed on the device, then call the appropriate operator. Operators' contact information will be listed on this page once available.

5. Are there any places where shared bikes and scooters cannot be ridden?

• Bikes are prohibited from being ridden on sidewalks in the Railroad Square/Downtown area (SRCC 9-22.020). They are allowed on sidewalks everywhere else in Santa Rosa.
• Scooters are currently prohibited from being ridden anywhere within the Railroad Square/Downtown area, which the City must amend to allow their use on streets (SRCC 9-22.020). 
• Scooters are prohibited by the CA Vehicle Code from operating on sidewalks, except as needed to enter or exit an adjacent property (CVC 21235(g)).
• Scooters cannot operate on streets with a speed limit in excess of 25 MPH unless that street includes a bike lane (CVC 21235(b)).
• Neither can be used or parked on private property without the property owner's permission.

6. How fast are people allowed to go on the bikes/scooters?

The bikes are Class I electric pedal-assist bikes, meaning they provide assisted power up to 20 MPH. At 20 MPH, the motor disengages and any additional power must be generated by the person riding. People on bikes must abide by all posted speed limits.

Scooters are limited to 15 MPH (CVC 22411).

All bikes and scooters will be equipped with GPS and geofencing technology, meaning the operator can designate areas (at the City’s direction) where speeds are further restricted or riding with electric motor assistance is prohibited. For example, the City may direct the operator prohibit electric motors from providing assistance within Old Courthouse Square.

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1. How can I get agendas of upcoming meetings emailed to me?

Sign up to receive these agendas using GovDelivery.

2. How do I serve on the Board of Public Utilities?

You can use our website to Apply Online for a Board or Commission.

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1. Are mobile vending trucks/carts allowed in the City?

Yes, mobile street vending is allowed, although there are requirements regarding where vending trucks and carts (that sell arts/crafts, cut flowers or food/non-alcoholic beverages) can be located (see Santa Rosa City Code section 6-48.050, Street Vendor Regulations). Mobile vending trucks/carts located in the City right-of-way (not on private property) are required to move to a new location (at least 300 feet from the previous location) every 30 minutes. A business license is required to vend any product within the City limits.

Mobile food vending on private property is allowed with the approval of a Minor Conditional Use Permit, but only as an accessory or incidental use to a restaurant with indoor eating area on the same site (see Santa Rosa Zoning Code section 20-42.110.B., Outdoor Eating Areas)

2. What is the cost of a business license in the City versus in the County?

The City issues Business Tax Certificates, also known as a business license. Businesses whose gross receipts are under $25,000 annually usually pay $51 per year. There are additional taxes due for businesses with gross receipts over $25,000 per year but the maximum annual tax is $3,000.

The County does not have a business license program.

3. What type of home occupations are allowed in the City?

Businesses that are clearly secondary to the primary residential use, and will not change the residential character of the neighborhood, are allowed as a home occupation/business. The following uses and similar activities are prohibited as home occupations/businesses:
- Animal hospitals
- Automobile/vehicle repair shops
- Bee keeping
- Kennels, including pet day care
- Pet grooming shops
- Raising of animals for commercial purposes
- Weapons or ammunition sales
- Welding shops
- Woodworking or metal working shops

For additional information on home occupations/businesses see Santa Rosa Zoning Code Section 20-42.070.

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1. How do I contact a school in Santa Rosa?

The school districts are not a part of City government. You can most easily find their contact information online. They are also listed in the business section of the telephone directory under Santa Rosa School District, Bennett Valley Union School District, Rincon Valley School District (or Wright School District). They are also listed in the yellow pages under “Schools – Academic – Secondary and Elementary.”

2. What is the local number for the Department of Motor Vehicles?

This is a part of the State of California government and is listed in the telephone directory under the Government Listings, “Motor Vehicles Department.” The telephone number is 800-777-0133.

3. Who does our refuse and recycling collection?

Santa Rosa Recycling and Collection, a part of North Bay Corporation, 707-586-1478.

4. Who do I contact for information on a business license?

You may call our Administrative Services department at 707-543-3170.

5. What is the number for Animal Control and Regulation?

The Animal Control and Regulation department is part of the County of Sonoma. The number is 707-565-7100.

6. Who do I contact if I have a problem with my cable television service?

Contact Comcast Cable by telephone at 800-945-2288.

7. How do I report an abandoned vehicle?

Contact the City’s Police Department at 707-543-3600.

8. What is the number to contact the Sonoma County Courts?

The court system is part of the County of Sonoma. The Court Clerk’s telephone number is 707-565-1100.

9. Where do I get a marriage license?

Marriage licenses can be obtained through the Sonoma County Clerk’s office, they can be reached by phone at 707-565-3800.

10. What office do I contact to get a copy of my birth certificate?

Birth, death and marriage certificates are on file with the Sonoma County Recorder, contact them at 707-565-2651.

11. Where is the Social Security office?

The local Social Security office is located at
2099 Range Avenue
Santa Rosa, CA 95401

Contact them by phone at 707-544-4302.

12. Who do I talk to about my property taxes?

Contact the Sonoma County Tax Assessor’s office at 707-565-1888.

13. What is the difference between the City Attorney and the District Attorney?

The City Attorney is the attorney for the City of Santa Rosa and is appointed by the City Council. The attorneys in the office provide legal services to the Mayor, City Council and its committees, City agencies and departments, and various official boards and commissions. The City Attorney’s Office also prosecutes violations of the City Code. The District Attorney is an elected official who investigates and prosecutes criminal activity (other than violations of the City Code) throughout Sonoma County.

14. Can the City Attorney represent private citizens?

The City Attorney serves at the pleasure of the City Council and is the attorney for the City of Santa Rosa as an entity. The City Attorney advises the Mayor, the City Council and its committees, City boards and commissions and City agencies and departments.

The City Attorney does not represent individuals in private legal matters. Many citizens believe that the City Attorney serves as the attorney for the community rather than for a municipal corporation. We cannot represent or provide legal advice to individual citizens, groups or other entities.

15. How can I get a copy of the City Code or a city ordinance?

The City Code is online or hard copies of the City Code or a particular ordinance may be obtained from the City Clerk’s Office by calling 707-543-3010.

16. My neighbor’s tree limbs and branches overhang my property. Can I trim them without my neighbor’s permission? If my neighbor’s tree limbs and branches fall on my property, can I make my neighbor clean

This is a private civil matter. To obtain specific legal advice on your situation you need to consult a private attorney.

17. I drove my car through a pothole in the street and sustained damage to my car. I feel the City was negligent. Will the City pay for this?

It depends. By law the City is often not liable for negligence. In most cases involving streets or sidewalks the City is only liable if a claimant can show that there is liability under the Government Code. If you feel the City has violated a law, you may file a claim against the City of Santa Rosa. The claim form may be obtained by calling 707-543-3024.

18. What is the process for getting a proclamation on the council agenda?

You may contact the City Manager’s Office, 707-543-3010. It is helpful to have some information about the proclamation, including the name of the individual or group being recognized, a date when the proclamation should be on the Council agenda and contact information for the text

19. How do I address the City Council?

The City Council meets the 1st 4 Tuesdays of each month starting at approximately 4 p.m. in the Council Chamber at:
100 Santa Rosa Avenue
Santa Rosa, CA 95407

Near the end of each meeting, there is an opportunity for Public Comment. If you want to speak during the meeting, you should fill out a yellow “Speaker’s Card,” which is available at the meeting, and submit it to the City Clerk. Each speaker is allowed 3 minutes to address the Council members for items not listed on the agenda. If you want to address the Council members in regard to an agenda item, there is an opportunity to speak at that time.

20. How do I get rid of mice or bugs in my home?

Contact an exterminator. You can find their phone numbers online or in a telephone directory.

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1. What is the mission of the Community Advisory Board (CAB)?

The CAB connects city government and residents so the public can have a voice in decisions that impact their lives and build a stronger community.

2. What does the CAB do?

• The CAB serves to develop recommendations to greatly increase citizen and neighborhood participation and responsibility as citizens.
• The City Charter requires the CAB to advise the City Council on:
  • Public Safety issues;
  • Capital Improvement priorities;
  • Involvement plans for development issues; and
  • Recommendations on public improvement funds that are allocated by the City Council.
• Through their Strategic Plan, the CAB is working to strengthen the organization and structure of the CAB, to utilize best practices to engage the community, and to increase awareness of the CAB in the community. Objectives include:
  • Implementing Neighborfest;
  • Developing a Citizens Engagement Academy;
  • Engaging neighborhoods through proactively attending neighborhood group/association meetings and building relationships;
  • Developing informational materials such as a flyer and talking points, that describe what the CAB is and what they do for use by the community, prospective members, and City Council; and
  • Developing an onboarding process and mentoring program for new members.

3. How often does the CAB meet?

The CAB meets the 4th Wednesday of every month, except when otherwise noticed. Meetings begin at 6:00 p.m. and are held in the City’s Chamber Building, located at 637 1st Street, Santa Rosa.

4. What are the CAB Subcommittees?

The CAB has two subcommmittees: Empowerment and Expertise.

The Empowerment Subcommittee is the external arm of the CAB. Their focus is on neighborhood engagement and civic engagement training for residents. The Empowerment Subcommittee meets the 2nd Wednesday of each month at 6:00 p.m. in the City’s Chamber Building, located at 637 1st Street.

The Expertise Subcommittee is the internal arm of the CAB. They are currently working on developing an onboarding and mentoring program for the CAB, as well as educational materials for City Council, staff and residents. The Expertise Subcommittee is also working on developing a selection process for the CAB’s Community Improvement Grant - Neighborfest Program. They meet the 1st Wednesday of each month at 5:30 p.m., also in the City’s Chamber Building.

5. How many CAB members are there?

There are 14 members of the Community Advisory Board; seven (7) area appointment members and seven (7) at-large members. Each City Council Member appoints one area representative and one at-large representative. Currently, the seven CAB areas are based on predetermined boundaries. View the CAB MAP.

6. What are the ideal qualities for a CAB member?

The ideal CAB member would be:

• Engaged in their community, and with a large community network.
• Passionate about citizen engagement and community outreach.
• Able to both convey community concerns to city officials, and effectively disseminate information to the public.
• Available to participate in monthly Board and subcommittee meetings, and available to participate in community events (e.g. Wednesday Night Market, Neighborfest, etc.).

7. What is a Neighborfest?

A Neighborfest is a locally organized gathering, also known as a block party, that offers neighborhoods the chance to come together, have fun, and build a stronger, more connected community.

Neighborfest aims to strengthen social cohesion or connectedness, resilience and to prepare neighborhoods for disasters. Research has shown that the more connected neighbors are to each other, the stronger their resilience is after an emergency.

8. What is the Capital Improvement Program and what is the CAB's role in the CIP??

The City of Santa Rosa’s Capital Improvement Program (CIP) is a five-year financial plan for the maintenance and expansion of the public infrastructure (e.g. City facilities, buildings, parks, streets, etc.). The CIP identifies public infrastructure improvements that are needed, provides a design and construction schedule, and identifies funding for these projects.

The City Council, through the City Charter and associated Resolutions, assigned the CAB the role of obtaining public feedback on CIP priorities. Through meetings and community events, the CAB encourages Santa Rosa residents the vote on their top five (5) infrastructure project priorities for the upcoming year. This feedback is presented to the City Council during the City’s budget season.

9. What is community engagement?

Community engagement is the process by which people, government, and organizations (the community) work together collaboratively to create and realize sustainable visions for their community’s future. For governments and organizations, it is about working with and listening to, communities to build long-term relationships and develop meaningful solutions to complex issues.

Another way to describe community engagement is through decision-making: everyone who is impacted by an issue in the community should have a say in how it is resolved. Community engagement holds the promise that public participation can influence decisions that affect the provisions of services, future visions, and sustainability of our communities.

Source: Hussey, Sally (2019). What is Community Engagement? Bang the Table: https://www.bangthetable.com/what-is-community-engagement/

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1. What types of projects may be funded?

Public and Community Improvements: physical construction/improvement projects. Examples include but are not limited to: murals/public art, benches, park improvements/repairs, community clean-ups, tree planting, graffiti removal, community, school or service club project, signage, creek restoration and neighborhood gardens.

Community Practices: activities that create or enhance the sense of community among individuals within a regional area or within a group that shares a common interest. Examples include: neighborhood leadership development trainings, community leadership trainings, formation of a neighborhood association, etc.

2021 Focus Areas

All grant applications must align with City Council goals and priorities: 

City Council Goal #7: Foster neighborhood partnerships and strengthen cultural assets. 

General Community Building Project Ideas:

• Community gardens – creation or cleanup
• Community cleanup day
• Art projects
• Memorial projects (e.g. bench or plaque purchase and installation)
• Youth-led projects
• Neighborhood group development (e.g. neighborhood association creation, neighborhood communications creation, neighborhood leadership development, etc.)

Crises Response Priorities Project Ideas:

1. Economic Resiliency, including Childcare. Examples: COVID-19 response/recovery (e.g. food and/or clothing distribution, community gardens, school supply distribution, etc.)
2. Homelessness - programs may be funded if they align with City of Santa Rosa goals and services for homelessness. If doing a food or clothing distribution, you must partner with a homeless services agency.
3. Public Safety Priorities and Reform. Examples: Disaster preparedness (e.g. creation of go-bags/emergency kits, etc.)
4. Organizational Diversity, Equity, and Inclusion. Examples: Art projects (e.g. mural creation, crosswalk or street murals; quilt making; yarn bombing, etc.); racial equity and social justice trainings; community conversations on race, etc.

2. Who may apply?

Nonprofits, neighborhood groups and/or associations, homeowner associations, service clubs, community groups and /or organizations, and schools may apply to fund a project in Santa Rosa. However, applicants do not have to have an established organization to apply for the funds. Any large or small group of neighbors or community members who want to improve where they live can apply for these grants. The funds may be used to improve a street, block, neighborhood, or community.

3. What expenses are eligible for reimbursement through the CIG Program Grant?

Eligible Grant Expenses include contractor fees, supplies, equipment rentals, permit and insurance fees or costs, other permits related to the project, project supplies and materials, tools, and/or food (see Appendix A for a sample budget).

Costs that are not reimbursable by CIG funds include:

• Costs incurred prior to grant award;
• Indirect costs, ongoing operational costs, or overhead business expenses like rent, mortgage payments, property taxes, utilities, or office supplies;
• Ongoing maintenance, upkeep, landscaping and repairs;
• Fundraising;
• Staff salaries;
• Membership dues;
• New business seed money;
• Individual training or education; and
• Travel

4. What is a grant match and how much is required?

CIG funds must be matched by funds from other sources that meet or exceed your grant request. These may be actual funds or in-kind donations (e.g. donated supplies, volunteer hours, etc.).  All projects MUST demonstrate a 1:1 match. For example, a project requesting a $500 grant must have a minimum of $500 in matching funds, for a total project budget of $1,000. The maximum grant amount is $2,500. However, there is no maximum match funds amount. Please make sure to list all actual funds or in-kind donations going into your project.

Donated cash, labor, materials or equipment (or any combination) qualifies as matching funds. This includes volunteer hours. Materials should be valued at market rate, equipment should be based on actual rental rates, and volunteer labor should be valued at $22.14 per hour per person.  

5. What are eligible matching funds?

Donated cash, labor, materials or equipment (or any combination) qualifies as matching funds. This includes volunteer hours. Materials should be valued at market rate, equipment should be based on actual rental rates, and volunteer labor should be valued at $22.14 per hour per person.

6. What are the eligibility criteria for the grant application evaluation?

1. Community Building – the Community Improvement Grant Program is designed to support community building, strengthen neighborhoods, and build relationships among residents through public improvement projects and community events and practices throughout Santa Rosa.
2. Project Team – Volunteers and project partners are a significant component of this process. Applications should reference the partnering organizations, individuals, and associations who are involved in the project. If there are questions about possible partnerships, contact your CAB representative for information before completing this application. CAB webpage: www.srcity.org/CAB. 
3. Community Support – Projects must have clear neighborhood and community support. Projects should demonstrate this support and what value this project will add to the community. Support may be demonstrated through letters of support or petition.
4. Budget – The budget should be well thought out, reasonable, and realistic. Applicants are encouraged to explore other supplemental funding sources to show diverse support for the project.
5. Project Reach – Geographical sphere of influence or a social sphere of influence, description of how many people will benefit from your project. 
6. Environmental Consciousness – Projects should reflect environmental consciousness regarding materials, energy, and conservation.
7. Accessibility – Community Improvement Grants (CIG) can best serve the community by making each project funded through CIG as broadly accessible as possible. This means creating opportunities for people of all abilities and thinking expansively about how to be widely inclusive, welcoming, and collaborative. All projects funded by the CIG grant program need to meet these requirements.

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1. Why is the City doing this survey?

The updated Downtown Station Area Specific Plan, adopted October 2020, seeks to guide and manage intensified development in this rapidly changing neighborhood. The Downtown area has numerous known historic resources but has many more buildings over 50 years old – and therefore potentially historically significant – which have not been identified or evaluated for significance. The Specific Plan calls for a comprehensive update to the 1977 and 1989 historic resource surveys of this area to address these properties, in keeping with current best practices. 

The survey will provide the Santa Rosa Planning and Economic Development Department with baseline information on the Downtown area's historic resources, including whether a property appears to be a historical resource under the California Environmental Quality Act (CEQA). This information will provide a basis for future planning and development activities, such as proposed modifications to historic properties, and consideration of new development proposals. As a result, it will streamline the development process for projects proposed for parcels which are confirmed not to contain historic resources.

2. When and how is this survey happening?

Work on this project, including background research and historic context writing, started in early spring 2021 and will continue through early 2023. The initial field survey(External link) is in progress and expected to be complete by summer 2021. This reconnaissance survey – sometimes called “windshield survey,” has surveyors drive every street in the project area to identify potentially eligible properties and conduct preliminary documentation of all age-eligible properties. Follow-up will be done on foot. 

The next survey phase will be an intensive survey, when the potentially eligible properties are documented in more detail and evaluated for significance. This phase is done on foot.

3. Will surveyors come onto my property?

No. All survey work will be conducted from the public right-of-way.

4. Is my property a historic resource?

Download and search the 1989 survey results for your address or street to see if your home or business is listed in this prior historic resource survey.

Some properties were evaluated for significance as part of other, smaller compliance projects and may not be listed in the 1989 survey results. You can search the State Office of Historic Preservation’s Built Environment Resource Directory for Sonoma County for additional information on previously surveyed properties.

5. Will the survey update affect my property or me?

The historic resources survey may provide you with historical and architectural information about your property; if the survey identifies your property as a historic resource, you will have a head start on eligibility for preservation incentive programs like state and federal historic rehabilitation tax credits.

The survey will not landmark any properties or districts; this is a completely separate process subject to public notification, participation, and review.  

The information gathered by the survey may affect future Planning and Economic Development Department decisions regarding proposed work to properties; this will be on a case-by-case basis, and will depend on the nature of the proposed work.

6. How do I participate in the survey process?

The City encourages everyone to share their knowledge of Downtown’s properties and history – the project needs your input! Learn how to participate by checking out the Engage in the Historic Resource Survey Evaluation section and share information using the various engagement tools on this site. Make sure to "Follow Project" to receive notifications when this website is updated with new information.

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1. ¿Se volerá a evaluar mi propiedad?

No. Su propiedad sólo se volverá a evaluar cuando se venda o si hace mejoras a su propiedad.

2. ¿Cambiará el costo de mi seguro de hogar?

El seguro de robo y accidentes puede ser un poco menos. Por favor, póngase en contacto con su agente de seguros con respecto a su situación específica.

3. ¿Cómo afectará la anexión el valor de mi propiedad?

En general, la mayoría de los profesionales de bienes y raíces están de acuerdo en que el anexo a la ciudad tendría como efecto el aumento en el valor de su propiedad, debido al aumento de los servicios que estarían disponibles.

4. ¿Cambiara mi dirección o código postal?

No.

5. ¿Puedo reparar mi vehículo en mi casa?

Reparación de autos/vehículo como un negocio casero no está permitido dentro de la Ciudad de Santa Rosa. Sin embargo, el Ayuntamiento no regula la reparación de vehículos propios o el mantenimiento en propiedad residencial privada, siempre y cuando no haya aparcamiento prolongado o almacenamiento (un período de 72 horas consecutivas o más) de cualquier casa rodante, tráiler, avión, lancha, u otro tipo de vehículo, o partes de cualquiera de los vehículos alrededor, dentro de un frente requerido, lateral o retroceso posterior a la propiedad.

Como tal, residentes pueden reparar y mantener sus vehículos en su propiedad residencial, siempre y cuando estos estén en el camino de entrada (no dentro de un revés requerido) y no se almacenen por más de 72 horas consecutivas.

6. ¿Hay alguna diferencia en las restricciones de estacionamiento para vehículos recreativos (RV), o el almacenamiento de otros vehículos, en la Ciudad al contrario del Condado?

El Código de la Ciudad de Santa Rosa prohíbe el estacionamiento de vehículos en las calles o callejones durante más de 72 horas consecutivas. El Código también prohíbe estancias prolongadas o almacenamiento (un período de 72 horas consecutivas o más) de cualquier casa rodante, remolque, avión, barco, otro vehículo de motor, o partes de cualquiera de dichos vehículos dentro de un frente requerido, lateral o retroceso posterior a la propiedad. Los reveses varían según el distrito de zonificación, pero para una zona residencial unifamiliar el revés frontal es de 15 pies, el retroceso lateral es de 5 pies y revés trasero es de 20 pies. Sin embargo, estos requisitos no se aplican a un vehículo estacionado en pleno funcionamiento en una entrada que se utiliza de forma regular de día a día.

El Código Municipal del Condado de Sonoma incluye la misma aplicación de 72 horas para el estacionamiento en la vía pública de los vehículos. Sin embargo, el Condado no regula el estacionamiento de vehículos dentro de los reveses requeridos en propiedad privada.

7. ¿Existen restricciones de estacionamiento de vehículos comerciales en propiedad privada (ejemplo: un dueño de su vivienda estacionando su camión de trabajo en la entrada de su casa)?

No, la Ciudad no regula el tipo de vehículo que los residentes estacionan en la entrada de sus residencias.

8. ¿Puedo mantener a los animales de granja?

Usted puede mantener gallinas en cualquier lote residencial. Sin embargo, los gallos no están permitidos. El número de gallinas permitido por lote depende del tamaño de su lote, como se identifica a continuación:
- Lotes de 5,000 pies cuadrados o menos: 3 gallinas
- Lotes de 5,001-10,000 pies cuadrados: 6 gallinas
- Lotes de 10,001- 43,560 pies cuadrados: 6 gallinas por cada 10,000 pies cuadrados de área de lote de hasta 12 gallinas
- Lotes de más de un hectarea: 6 gallinas por 10,000 pies cuadrados de área de lote hasta 30 gallinas

Los animales de granja son permitidos en zonas residenciales/zonas rurales (no en casas residenciales o áreas/zonas residenciales multifamiliares), siempre y cuando su propiedad sea un mínimo de 20,000 pies cuadrados en tamaño (o alrededor de media hectárea). Los siguientes animales de granja permitidos son:
- Un jabalín o cerdo por cada 20,000 pies cuadrados de área bruta; o
- Un caballo o mula o vaca o buey por cada 20,000 pies cuadrados de área bruta; o
- Veinticinco gallinas por cada 20,000 pies cuadrados de área bruta; o
- Tres cabras u ovejas o ganado similar por cada 20,000 pies cuadrados de área bruta; o
- Diez patos o conejos o ganado similar por cada 20,000 pies cuadrados de área bruta; o
- Veinticinco palomas o 50 aves ornamentales o de canto para cada 20,000 pies cuadrados de área bruta.

9. ¿Habrán inspecciones por parte de la Ciudad de los edificios existentes cuando se efectúe la anexión?

No. El Programa de Cumplimiento de Códigos de la Ciudad se establece principalmente en una base de quejas. El personal normalmente no busca activamente las violaciones de código, sino que responde a las quejas públicas de información de que una propiedad contiene un uso, construcción, o una actividad que puede no estar de acuerdo con los códigos de construcción o zonificación. Como tal, al anexo a la ciudad, el personal no inspeccionará inmediatamente los edificios existentes, a menos que se presente una queja.

10. ¿Dónde están las unidades de segunda vivienda permitidas y cuáles son los requisitos del permiso? ¿Hay límites sobre quién puede ocupar la segunda unidades?

Unidades de segunda vivienda se permiten en cualquier propiedad de zona residencial que permite a viviendas unifamiliares y de que sea sin desarrollar o contiene sólo una jurídica, individual, de vivienda unifamiliar. Si una segunda unidad de vivienda propuesta cumple con los estándares de desarrollo (descrito en la sección de Código de Zonificación de Santa Rosa 20-42,130) sólo se requiere un permiso de construcción. O bien la segunda unidad de vivienda o de la residencia principal en un sitio deben ser ocupados por el dueño de la propiedad (sólo una puede ser alquilada).

11. ¿Cuál es el costo de los permisos para nuevas construcciones en la Ciudad en comparación a las del Condado (ejemplo: Una residencia unifamiliar existente de 400 pies cuadrados)?

Utilizando el ejemplo de una adición de 400 pies cuadrados a una residencia unifamiliar existente, y suponiendo que la propuesta adicional cumpla con todas las normas de zonificación, los siguientes son los costos estimados de permisos de construcción (basados desde el 29 de octubre, 2015):
- Permiso de Construcción de la Ciudad = $1,768.75
- Permiso de Construcción del Condado = $4,244.35

12. ¿Pueden los usos no conformes continuar sobre la anexión?

Sí. Usos no conformes, que son usos que no son consistentes con el distrito de zonificación para la propiedad, pero se establecieron legalmente en el Condado, pueden continuar sobre a través de la anexión a la Ciudad.
Usos no conformes se pueden cambiar a otro uso no conforme de clasificación o de naturaleza similar o más restringida, siempre que el nuevo uso no aumentaría el grado o intensidad de la no conformidad. Usos no conformes también se pueden ampliar en tamaño o capacidad a través de la aprobación de un Permiso de Uso Condicional Menor. Un uso no conforme que se suspendió por un período continuo de seis meses o más, perderá sus derechos no conformes. Para obtener información adicional, consulte la sección de Código de Zonificación de Santa Rosa 20-61,020.

13. ¿Sera requerido que las áreas que actualmente no tienen aceras que las pongan a partir la anexión? ¿Quién paga por las nuevas aceras?

No, no se les exigirá aceras a partir de la anexión; sin embargo, se pueden añadir en el futuro a través de un proyecto de mejoría a los vecindarios de la Ciudad, si existen fondos disponibles. La adición de aceras normalmente se requiere cuando una propiedad se desarrolla (o se reconstruye). Nuevas aceras que se instalan como parte de un proyecto de desarrollo son financiadas por el desarrollador de la propiedad. Nuevas aceras que se instalan como parte de un proyecto para mejorar la infraestructura de la ciudad son financiadas por la Ciudad. La reparación y el mantenimiento de aceras es responsabilidad del dueño de la propiedad.

14. ¿Existen permisos o supervisión necesarios para mantener los árboles en la propiedad privada?

Se permite la alteración, supresión o traslado de un árbol, con la excepción de un árbol protegido o el patrimonio, en una propiedad residencial unifamiliar sin un permiso. Se requiere un permiso de eliminación de árboles para la alteración, el remueve o reubicación de los siguientes árboles protegidos (dependiendo del tamaño): Familia Roble (Valle del Roble, Roble Negro, Órgano o Roble Blanco, Roble Cañón, o Interior Live Oak), Redwood , Bay, Madrone, Buckeye, Pino Douglas, Red Alder, White Alder, y Big Leaf Maple.

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1. Will my property be reassessed?

No. Your property would only be reassessed when it is sold or if you make major improvements.

2. Will the cost of my home insurance change?

Theft and casualty insurance may be slightly less. Please contact your insurance agent regarding your specific situation.

3. How will annexation affect my property value?

Generally, most real estate professionals would agree that being annexed to the City would add to the value of your property due to the increase in services that would be available.

4. Will my address or zip code change?

No.

5. Can I repair my car at my home?

Automotive/vehicle repair as a home business is not permitted within the City of Santa Rosa. However, the City does not regulate personal vehicle repairs and maintenance on private residential property, so long as there is no extended parking or storage (a period of 72 consecutive hours or more) of any mobile home, trailer, airplane, boat, other motor vehicle, or parts of any of those vehicles within a required front, side or rear setback.

As such, residents can repair and maintain their vehicles on their residential property so long as it is on the driveway (not within a required setback) and not stored for longer than 72 consecutive hours.

6. Is there a difference in the parking restrictions for recreational vehicles (RVs), or storage of other vehicles, in the City versus in the County?

Santa Rosa City Code prohibits vehicle parking on streets or alleys for more than 72 consecutive hours. The Code also prohibits extended parking or storage (a period of 72 consecutive hours or more) of any mobile, home, trailer, airplane, boat, other motor vehicle, or parts of any of those vehicles within a required front, side or rear setback of a property. The setbacks vary by zoning district, but for single-family residential the front setback is 15 feet, side setback is 5 feet, and rear setback is 20 feet. However, these requirements do not apply to a fully operational vehicle parked in a driveway that is used on a regular day-to-day basis.

The County of Sonoma Municipal Code includes the same 72 hour enforcement for on-street parking of vehicles. However, the County does not regulate parking of vehicles within required setbacks on private property.

7. Are there restrictions to parking business vehicles on private property (example: a homeowner parking his/her work truck in the driveway of their home)?

No, the City does not regulate the type of vehicle that residents park in the driveway of their residence.

8. Can I keep farm animals?

You can keep hens on any residential lot. However, roosters are not allowed. The number of hens allowed per lot depends on the size of your lot, as identified below:
- Lots 5,000 square feet or less: 3 hens
- Lots 5,001-10,000 sq. ft.: 6 hens
- Lots 10,001- 43,560 sq. ft.: 6 hens per 10,000 square feet of lot area up to 12 hens
- Lots over one acre: 6 hens per 10,000 square feet of lot area up to 30 hens

Farm animals are allowed in rural residential areas/zones (not in single-family residential or multi-family residential areas/zones), as long as your property is a minimum of 20,000 square feet in size (or about 1/2 acre). The following livestock are allowed:
- One hog or pig for every 20,000 square feet of gross lot area
- One horse or mule or cow or steer for every 20,000 square feet of gross lot area
- Twenty-five chickens for every 20,000 square feet of gross lot area
- Three goats or sheep or similar livestock for every 20,000 square feet of gross lot area
- Ten ducks or rabbits or similar livestock for every 20,000 square feet of gross lot area
- Twenty-five pigeons or 50 ornamental or song birds for every 20,000 square feet of gross lot area

9. Will there be City inspections of existing buildings upon annexation?

No. The City's Code Enforcement program is primarily implemented on a complaint driven basis. Staff typically does not actively look for code violations, but rather responds to public complaints reporting that a property contains a use, construction, or an activity that may not be in compliance with the City Zoning and/or Building Codes. As such, upon annexation to the City, staff will not immediately inspect existing buildings, unless a complaint is filed.

10. Where are second dwelling units allowed and what are the permit requirements? Are there limits on who can occupy second units?

Second dwelling units are allowed on any residentially zoned property that allows single family dwellings and is either undeveloped or contains only one legal, detached, single-family residence. If a proposed second dwelling unit meets the development standards (outlined in Santa Rosa Zoning Code Section 20-42.130) only a building permit is required. Either the second dwelling unit or the primary residence on a site must be occupied by the owner of the property (only one may be rented out).

11. What is the cost of permits for new construction in the City versus in the County (example: 400-square-foot addition to an existing single-family residence)?

Using the example of a 400-square-foot addition to an existing single-family residence, and assuming that the proposed addition complies with all zoning regulations, the following are the estimated building permit costs (as of October 29, 2015):
- City Building Permit = $1,768.75
- County Building Permit = $4,244.35

12. Can nonconforming uses continue upon annexation?

Yes. Nonconforming uses, which are uses that are not consistent with the zoning district for the property, but were legally established in the County, may continue upon annexation to the City.

Nonconforming uses can be changed to another non-conforming use of similar or more restricted classification or nature, as long as the new use would not increase the degree or intensity of the nonconformity. Nonconforming uses can also be enlarged in size or capacity through the approval of a Minor Conditional Use Permit. A nonconforming use that is discontinued for a continuous period of six months or more will lose its nonconforming rights.

13. Will areas that do not currently have sidewalks be required to put them in upon annexation? Who pays for new sidewalks?

No, sidewalks will not be required upon annexation. The addition of sidewalks are typically required when a property is developed (or redeveloped). New sidewalks that are installed as part of a development project are paid for by the developer of the property. If no new development is proposed, new sidewalks could be added through a City Capital Improvement Project (CIP) if funding is available and if the improvements are prioritized among other City projects. Sidewalk repair/maintenance is the responsibility of the property owner.

14. Are there permits or oversight required to maintain trees on private property?

Alteration, removal or relocation of a tree, except a protected or heritage tree, on a single-family residential property is allowed without a permit. A tree removal permit is required for alteration, removal or relocation of the following protected trees (depending on size):
- Oak family (Valley Oak, Black Oak, Oregon or White Oak, Canyon Oak, Blue Oak, or Interior Live Oak)
- Redwood, Bay
- Madrone
- Buckeye
- Douglas Fir
- Red Alder
- White Alder
- Big Leaf Maple

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1. What is being built?

The zero-depth splash pad will have 15 different interactive spray features including dripping palm trees, water cannons, deck sprayers, a super soaker, spraying arches, water activity table, and more. Additionally, two new reservable picnic areas with picnic tables and shade covers will be built for community rentals and birthday parties. Concrete pool deck areas, which are currently aging and failing, will also be replaced to provide enhanced accessibility and meet slope requirements of the Americans with Disabilities Act. New landscaping with a tropical theme, including palm trees, will be added to create a beautiful and enticing tropical paradise.

2. Why are you building a splash pad?

The new splash pad and spray ground attraction and picnic areas at Finley Aquatic Center will provide interactive fun for families, in addition to the Finley pool that is currently well loved and used by swimmers and water fitness enthusiasts. The new splash pad attraction and picnic areas will generate new revenues for the Finley Aquatic Center and will differ from similar features at the Ridgway Swim Center in that they will accommodate younger families.

3. Will the Finley pool be closed during construction?

Yes, creation of the splash pad, picnic areas and new concrete decking at the Finley Aquatic Center will require closure of the pool and aquatic facility during construction. It is anticipated that the project will go out to bid in early 2023. To avoid impacts to the summer swim programs, construction is now tentatively scheduled to begin late August 2023 and be completed by June 2024.

4. What is being done to accommodate programs displaced during the Finley closure?

Finley aquatic programs displaced during the closure will be held at the city’s Ridgway Swim Center as scheduling availability allows, including lap swimming, water fitness classes, and swim lessons. Additionally, swimmers may consider options available at other local community pools, such as the new Olympic-sized pool at Santa Rosa Junior College.

5. What will the water temperature be at the Ridgway pool?

Ridgway water temperature is currently set at 79-80 degrees to accommodate the needs of competitive swimmers and swim teams. During the Finley construction closure, the water temperature at Ridgway will be increased to between 80-82 degrees to help accommodate the preferences of Finley pool users.

6. Will early morning and evening Lap Swim be offered at Ridgway during the Finley closure?

Yes, Ridgway’s early morning Masters Swim and Neptune practice has moved to the new Santa Rosa Junior College pool, thus allowing for early morning lap swim at Ridgway, Monday thru Friday from 6-8am, and evening Lap Swim Monday thru Friday from 7-8pm. Expanded lap swim times may be offered if there is interest and demand. When Finley closes, these additional hours will be added to the existing Monday thru Sunday 9am-1pm Lap Swim hours.

7. What will happen to Spring 2024 Swim Lessons during the Finley closure?

Spring swim lessons are being planned for the Ridgway pool, March-May 2024. While space is limited at Ridgway, a wide range of lesson levels with the same high-quality instruction that residents are used to will be offered.

8. Will you offer Water Fitness at Ridgway during the Finley construction closure?

Yes, Water Fitness classes will be offered Monday thru Sunday from 9-10am and 10-11am, and Monday thru Thursday from 7-8pm at Ridgway during the Finley closure. Due to contract obligations with the Neptune Swim Team the 5-6pm Water Fitness class will not be offered. Water temperature will be 80-82 degrees, and the water space configuration will be 3-5 lanes running shallow to deep.

9. What is happening to Water Polo during the Finley construction closure?

The Cardinal Newman High School program is moving to the Santa Rosa Junior College 50 meter pool, the City of Santa Rosa Water Polo Program will be taking a break during the Finley construction closure, and the Neptune Swim Team has started a Youth Water Polo Program at the Santa Rosa Junior College pool. For more information, please visit santarosaneptunes.com.

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1. Why do so many apparatus respond to simple incidents?

Fire Department units are dispatched according to information received by the 9-1-1 operator. The Santa Rosa Fire Department thinks worst case when they respond to citizens in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. They are fast, well-trained and professional in their response. A GPS computer selects the closest unit to respond to an incident. The first unit on the scene may not be an advanced life support unit (a unit with paramedics). Therefore, such a unit will also be responding.

There may be several fire department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be terribly mistaken. We respond rapidly and are prepared to encounter the worst. The winner in these situations will always be the citizen who needs help.

2. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?

As explained in the previous answer, sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units were cancelled and put back into service, ready to take another call. Most likely, when you see an emergency vehicle go "Code 3" (lights and siren) through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.

3. Why do I see firefighters cutting holes in the roof of a building on fire?

This is called "venting the roof." There are two basic reasons for this practice. Dangerous gases and dark smoke accumulate in a burning building. It is impossible for firefighters to see in such an environment. When a hole is made in the roof because the building is "vented," the smoke and gases escape because heat and smoke rise. It makes it much easier for the firefighters in the building to see. It also reduces the possibilities of back-draft and flash-over.

Another reason for venting the roof is to see how far the fire has progressed. One of the fastest avenues through which fires spread is the attic. Heat and smoke rise into the attic where the fire can move quickly. Firefighters may go ahead of the fire on a roof, cut holes to access the attic and stop the fire from spreading through the attic.

4. Why do you block traffic lanes at auto accidents, more lanes than are necessary?

We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to our apparatus to get more equipment and help protect the victim we are trying to stabilize.

5. Can I barbeque on my balcony?

View our FAQs on Use of Barbeques on Balconies (PDF).

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1. Is this going to cost me anything?

Twitter is a free service but there may be some costs associated with receiving text messages on your portable device. Check with your cellular phone service provider for details on your text messaging plan and any charges you may incur before signing up.

2. What if I don’t want to get an update at 6 a.m. about a delay on the 1st bus route?

Once you establish your Twitter account, you can log in, select Settings and then Devices where you can select the hours during which you want to receive updates.

3. What if I stop receiving tweets or I believe I am not getting all of the Santa Rosa CityBus tweets?

Twitter has experienced short service disruptions over the past year. You can also try deleting your portable device and re-registering it or even deleting your account and re-establishing it.

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1. How do I distinguish public property from private property?

In general, public property includes:
- Parks
- Sidewalks
- Streets

Street furniture is also public property, this includes:
- Signs
- Streetlights
- Traffic Signals
- Water Hydrants

Report graffiti in these areas to the responsible agency. Private property is typically located behind the sidewalk, such as buildings, walls, and fences.

2. Who is responsible for graffiti removal on private property?

Graffiti removal on private property is the responsibility of the property owner. Exceptions include private utility structures (boxes, poles, etc.) located in the public right-of-way, or State/County property, which can be referred to the appropriate agency.

3. What information do I need to report graffiti vandalism in progress?

When reporting graffiti vandalism in progress, be prepared to give a description of the location of the graffiti, the vandals' clothing, age, height, gender and what was used to do the graffiti.

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1. What is considered household income?

Household income is defined as the combined gross income of all persons who live in the household, whether taxable or non-taxable. Gross income includes, but is not limited to the total income from:

• Wages
• Salaries
• Pensions
• Unemployment benefits
• Disability payments
• Workers compensation
• Profit from self- employment (IRS Form 1040 Schedule C)
• Child or spousal support
• Interest or dividends from savings accounts, stocks, bonds, retirement accounts, rent or royalty income
• Cash income or gifts
• Scholarships, grants, or other aid used for living expenses
• Insurance or legal settlements
• Social Security
• SSI
• SSP
• Food stamps
• TANF (AFDC)

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2. What documentation do I need to submit as proof of income?

You are required to submit the most recent, signed copy of your Federal Income Tax Return.

If your Federal Tax Return is not available, enter the reason on the application and submit all applicable documents with your application:

• W-2 form
• Or Social Security Benefit Statement
• Or copy of Social Security Check or SSI Check
• Or Award Letter for CALWORKS, H2OI, General Relief, or Food Stamps
• Or two consecutive paycheck stubs
• Or Unemployment Benefits statement

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3. What kind of documentation do I need to submit as proof of occupancy?

Each household member should submit his/her own individual income documentation as listed above, with their name and address printed on the form. Any dependents or other individuals in the household without income (i.e., children, elderly, non-working) should either appear as a dependent on the Federal Tax Return of another household member, or should submit a copy of a recent recurring bill, bank statement, or other type of correspondence that includes the name of the household member and the service address of the water bill.

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4. When will I start receiving H2O assistance?

The H2O water bill assistance will be included in your summary of charges within one to two billing cycles after you have:

1. Attended a free financial workshop provided by the Community Action Partnership (CAP).
2. Attended a one-on-one meeting with a CAP financial coach and completed the Help2Others application.
3. Completed a free water-use efficiency home audit.
4. Notified via mail that your application is being processed.

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5. I’m a tenant. Do I need my landlord’s permission to participate in your programs?

The workshop, coaching session and audit provide education and water saving resources that do not require the property owner’s permission to participate. In many cases the audit will help identify plumbing inefficiencies that would be the responsibility of the property owner to repair and can help save you money on your water bill.

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6. What happens during the Water-Use Efficiency Audit?

The audit will be performed by Santa Rosa Water’s trained water efficiency experts who may provide free water saving devices, help detect costly plumbing leaks, and show you ways to save water and reduce your bill even more. In addition, our staff will assess your eligibility for a number of rebates and available programs for replacing inefficient fixtures with high-efficiency models.

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7. Why do H2O customers need to participate in the on-site Water-Use Efficiency Audit program?

The City hopes that eligible customers will benefit from the savings provided by the H2O’s discounted water and sewer service. In return, you are asked to partner with the City to ensure that each H2O household is water-efficient, protecting the valuable water resources. The home audit will help to identify plumbing fixture inefficiencies and leaks and educate customers on water-conserving behaviors. All services are provided free of charge by our Audit program.

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8. Am I required to have a Water-Use Efficiency Audit to complete my H2O application or to re-enroll in the program?

An audit is mandatory for all new applicants to be eligible to receive the H2O discount. Customers currently participating in H2O are not required to participate in an audit for re-enrollment. However, if water usage exceeds an acceptable range of daily water use per household occupant, you will be required to schedule an additional audit. Many customers enjoy the opportunity to learn more about saving water and further ways to reduce their water bills. If you would like to decline the audit, we respect your decision and you will not be eligible to participate in the H2O program

Back to H2O homepage - srcity.org/H2O

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9. Do I have to replace toilets and plumbing devices?

No. If your toilet qualifies to be replaced for free, you may decline the offer. Please note that homes with inefficient plumbing fixtures will continue to experience higher water bills and toilets can account for 30% of household indoor water use. The average customer will save an additional $200 per year by replacing an older, water-guzzling toilet model. Santa Rosa Water provides plumbing fixtures and devices that have been thoroughly tested and meet the highest plumbing standards.

Back to H2O homepage - srcity.org/H2O

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1. 1. What is the Homeless Encampment Cleanup Pilot Program?

• The goal of the Pilot Program is to address the health, safety, and shelter needs of persons living in encampments, as well as to mitigate impacts to surrounding communities.  In August 2017, the City in partnership with Catholic Charities’ Homeless Outreach Services Team (HOST), offered services, shelter, and housing to the occupants of the Farmers Lane extension encampment, including the activation of an additional 50 beds at the Samuel L. Jones Hall Homeless Shelter.  The site was then cleared of accumulated trash and debris, weeds, brush and other threats to fire safety.  Efforts at the Farmers Lane extension encampment resulted in the placement of 30 out of the 42 occupants (70%) into services and shelter, including two individuals placed into housing thus far.

2. 2. What is an encampment - how do you define it?

• The term “encampment” is used to denote either a makeshift shelter outdoors such as a tent, housing one or more persons; or a group that habitually sleeps with or without shelter structures in a public or private space.  For the purpose of the Pilot Program, we prioritized encampments with estimated populations greater than ten.  However, of the 44 known encampments in Santa Rosa, populations ranged from two to 75 people.

3. 3. Why is the encampment at the 6th Street underpass being prioritized over other encampments?

• Collaborating with HOST, a list of 44 encampments was identified throughout Santa Rosa.  From this, an action list of those encampments with estimated populations greater than ten was created and further analyzed and prioritized based on the following criteria: the number of individuals estimated at the site; an assessment of their vulnerability due to living outdoors; associated health, safety, and fire risks; and property ownership.  Based on these factors, the Farmers Lane extension encampment was identified as the highest priority, followed by the 6th Street encampment.  

4. 4. What are you doing to inform the occupants of the encampment about the Pilot Program?

• Outreach to occupants of the encampment is underway.  They will be provided with a minimum two-week period to vacate the area by offering opportunities to reconnect with family and support networks, housing, shelter, and services.  

5. 5. The Pilot Program includes activation of an additional 50 beds at the Samuel L. Jones Hall Homeless Shelter. Are these the same 50 beds from the winter shelter?

• The 138-bed year-round and 50-bed winter shelter programs at the Samuel L. Jones Hall Homeless Shelter were recently consolidated into a 188-bed year-round housing focused program with the goal of moving people as quickly as possible from shelter to housing.  Fifty of these beds are prioritized for the Pilot Program.  The housing-focused program includes new positions to help with this effort: a housing locator, housing navigator, and housing stabilization case manager.  Catholic Charities anticipates being fully staffed to accommodate the 50 beds by October.  Catholic Charities has also revised the operating policies at the shelter to reduce barriers to assistance such as restrictions on pets, partners, possessions, and sobriety.  

6. 6. Is the Housing First protocol part of this?

• Yes, Housing First is an approach that prioritizes the provision of permanent housing as the primary strategy for ending homelessness.  However, Housing First is not housing only.  It includes a variety of interventions such as diversion, shelter, rapid re-housing, and permanent supportive housing, subject to an individual’s needs and the availability of resources.  For example, the 50-bed housing-focused program and the Samuel L. Jones Hall Homeless Shelter will aim to move participants as quickly as possible from shelter to housing consistent with Housing First protocols.  

7. 7. What about people living in the encampment that have pets?

• As part of the Pilot Program, HOST will be providing placement opportunities for the pets as well. For those that qualify as a companion animal the outreach workers will work with the owners to get their animal certified, which allow placement into a shelter program.  Seven pets were sheltered along with their owners at the Samuel L. Jones Hall Homeless Shelter as part of the clean-up of the Farmers Lane extension encampment.   

8. 8. How long can people stay in shelters and hotels?

• The maximum length of stay in the shelter is six months or 180 days.  However, the goal of the housing-focused program at the Samuel L. Jones Hall Homeless Shelter is to move participants into housing as quickly as possible consistent with Housing First protocols.  The best practice is to limit the time a family or individual spends homeless to 30 days or less.  However, the shelter, along with our overall homeless system of care is in the process of transitioning to Housing First, so it will take some time before we achieve that benchmark.  The need for a hotel voucher and length of stay are evaluated on a case-by-case basis.  

9. 9. Are there statistics from other communities using the same approach?

Communities across California and the nation are struggling with how to create effective solutions for persons experiencing homelessness and living in encampments.  Staff utilized several resources to develop the Pilot Program, including those available through the United States Interagency Council on Homelessness (USICH) and the National Alliance to End Homelessness (NAEH), San Francisco’s Navigation Center (low barrier shelter model), and local expertise through its partnership with Catholic Charities’ HOST.  Communities that have implemented housing-focused shelter interventions have seen their housing placement rates double.     

10. 10. Is there a way to access the budget for this project?

• Outreach and engagement to occupants of the encampment and services such as reunification, hotel vouchers, and housing assistance (security deposits and rental payments) are covered by the $466,450 budget for the Fiscal Year 2017/2018 HOST program.  As part of its 2017/2018 budget, City Council approved an additional $600,000 for the expansion of homeless services; approximately $500,000 has been committed to the housing-focused program at the Samuel L. Jones Hall Homeless Shelter.  The balance of funds ($100,000) are currently being considered to expand hours at the Homeless Services Center as part of the comprehensive services plan for the 6^th Street encampment.  

11. 11. How is the City going to measure success?

• The Homeless Outreach Services Team (HOST) will create a list of the occupants at the encampment.  From this list, HOST will track those that enter shelter, housing, and other services including assistance with hotels or reunification with family.  Catholic Charities will be required to submit quarterly progress reports to the City tracking these outcomes.
• Efforts at the Farmers Lane extension encampment resulted in the placement of 30 out of the 42 occupants (70%) into services and shelter, including two individuals placed into housing thus far.

12. 12. Do you track the people you have contact with?

• The HOST program is both city and county wide, so the outreach workers can follow-up with individuals outside of just the pilot encampment area. Once someone is a part of the HOST program the intention is to resolve that individual’s homelessness which takes extensive follow-up. 

13. 13. Has data shown that people are staying in housing?

• On a national level, there are extensive studies showing that housing retention rates increase with the use of a Housing First intervention, as the intention with these programs is that as soon as someone is housed there is intensive case management in the home to provide them the support they need to stay housed and address the issues that brought them to homelessness.  Locally, Catholic Charities’ Housing First programs have had approximately 90% of participants retain their housing.

14. 14. How are you going to keep people from coming back to the encampment site? What happens if someone sets up camp after the cleanup takes place?

• The first phase at the 6^th Street encampment will include outreach and engagement to coordinate services for those occupying the area. Given our experience at the Farmers Lane extension encampment, a majority of occupants (70%) were willing to accept services and shelter. We cannot, however, force people to accept services. The site will then be cleared of trash and debris and cleaned to mitigate threats to public safety. We anticipate that on-going management of the area may be required. The Police Department will continue to enforce criminal activity. They will also enforce the City’s Quality of Life Ordinances such as obstructing the sidewalk and camping, and will continue to work closely with HOST to coordinate services for those in need. If necessary, Police, HOST, and Public Works will continue area clean-ups. This is a Pilot Program, we will be evaluating our efforts as we move forward and potentially making adjustments to our approach as needed. 

15. 15. Do you anticipate any challenges when implementing the Pilot Program? How will you make sure the occupants don't end up in other areas of the city such as parks or the downtown area?

• Through active outreach and engagement of the occupants and by providing a variety of services for relocation, including shelter, housing, reunification, and hotel vouchers, as well as expanded hours at the Homeless Services Center, we hope not to displace the occupants to other areas of the city.  We cannot, however, force people to accept services.  Additionally, persons experiencing homelessness enjoy the same rights as everyone and are allowed to be in public areas.  Given our experience at the Farmers Lane extension encampment, a majority of occupants (70%) were willing to accept services and shelter.  

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1. What is the City doing to address homelessness in our community?

Addressing homelessness in Santa Rosa remains a top priority of the City Council, supported by $8.5 million in funding in 2023/24, including one-time Encampment Resolution Funding ($3.8M) for a three-year period. Two interdepartmental teams – the Homeless Action Team (HAT) and the City’s Encampment Team – coordinate the City’s response. Representatives from Police, Fire, Housing and Community Services, Transportation & Public Works, Water, City Manager’s Office, City Attorney’s Office, and the Communications & Intergovernmental Relations Department meet weekly and work together with community partners to provide outreach, emergency shelter, housing, and services to persons experiencing homelessness. The City also participates in Sonoma County’s Continuum of Care (CoC) program, a collaborative effort to ensure alignment with a broader regional strategy and leverage federal and state resources to end homelessness. 

In November 2022, the City adopted a five-year Strategic Plan to address the critical concern of homelessness in Santa Rosa. The Homelessness Solutions Strategic Plan provides key strategies and actions to improve the City’s response to homelessness in alignment with the regional system of care, the Sonoma County Continuum of Care, with the ambitious goal of achieving “Functional Zero” homelessness in Santa Rosa by 2027. More information about homeless services provided by the City is available on the City’s website under Programs and Initiatives.

The homeless count conducted as part of the 2023 Sonoma County Point-In-Time Count showed a countywide 27-percent decrease in homelessness since 2015, from 3,107 individuals to 2,266 individuals. Most recently, the number of individuals experiencing homelessness countywide decreased by approximately 22% between 2022 and 2023 with a 30% decrease in Santa Rosa. More data on the outcomes of homeless services provided by the City is available on the City’s website under Data.

2. Where can people go rather than living on the streets?

The City provides funding to support emergency shelters, safe parking, day services, and rental assistance for individuals and families who are experiencing homelessness. More information about programs and initiatives funded by the City is available on the City’s website under Programs and Initiatives. 

If you are aware of someone in need of homeless services and shelter, please contact our contracted outreach services provider, the Homeless Services Outreach Team (HOST), at 707-978-8329 or [email protected].

Additional information on the Coordinated Entry system and county-wide emergency shelter details can be found at Sonoma County’s Homelessness Services website.

3. What is being done about encampments on public property?

The City’s Encampment Team proactively addresses the health, safety, and environmental concerns associated with encampments. The Team is comprised of various City departments who work in coordination with the City’s contracted outreach provider, Catholic Charities’ Homeless Outreach Services Team (HOST). City protocols prioritize outreach and offering services to individuals residing in encampments prior to any enforcement action. While in-the-field, the Team evaluates health, safety, and environmental risks posed by the encampments; enforces laws where appropriate; removes trash/debris; and contacts HOST for individuals seeking services and shelter. Encampments that pose an immediate threat to health and safety are given the highest priority. More information about the City’s encampment resolution efforts is available on the City’s website under Encampment Resolution. 

4. What can be done about encampments on private property?

Encampments on private property are referred to the City’s Code Enforcement division and require cooperation of the property owner to resolve. Santa Rosa Police Department (SRPD) will enforce trespassing on private property, however, the property owner must have a “no trespassing” letter on file with SRPD. While not required, Code Enforcement and SRPD will coordinate with the Homeless Outreach Services Team (HOST) to offer services in advance of removing an encampment. To make a report of an encampment on private property, please contact the City's Code Enforcement division at [email protected], 707-543-3198, or submit a complaint. 

5. What are the legal constraints to the City’s ability to address encampments?

The Ninth Circuit Court decision in Martin v. Boise prohibits cities from criminally enforcing camping restrictions on public property if there is no alternative shelter available for those facing enforcement. Consistent with this ruling, the City’s process to address encampments begins with a referral to the City’s contracted outreach provider, Catholic Charities’ Homeless Outreach Services Team (HOST), to offer services and shelter to individuals residing in an encampment prior to any enforcement action.

6. Does the City have an ordinance related to homeless encampments?

On Tuesday, August 8, 2023, the Santa Rosa City Council approved a recommendation by the Housing and Community Services Department that Council introduce an ordinance repealing and replacing Chapter 11-22 of the Santa Rosa City Code (Camping on Public Streets and Public Property). The decision followed the first reading of the proposed ordinance and a public hearing at which community members offered input on the proposed ordinance. The purpose of updating the ordinance is to eliminate a blanket ban on camping on public property to align with Martin v. City of Boise, a 2019 decision by the United States Court of Appeals for the Ninth Circuit, and to establish standards for camping on public or private property that protect the health and safety of the community. Click here to read more.

Santa Rosa City Council approved the ordinance following a second reading at the Tuesday, August 22, 2023 Council meeting. The ordinance will become effective on September 22, 2023.

For questions, concerns, or to report encampments on public property, please continue to email [email protected], submit the issue online, or call 707-543-3311. Homeless Services continues to coordinate the response by the City’s Encampment Team (which includes the Santa Rosa Police Department). To report an encampment on private property, please contact the City's Code Enforcement division at [email protected], 707-543-3198, or submit a complaint. 

If you witness or know of other Illegal activity occurring, it should be reported to the Santa Rosa Police Department’s 24/7 non-emergency line at 707-528-5222. For urgent matters call 911.

7. Does the City enforce laws about vehicles/RVs parked on City streets?

Vehicles parked in the public right-of-way with expired registration or that are non-operable may be towed subject to staffing resources and the capacity of the City’s towing vendor. The City implemented a Safe Parking Program in March 2022 which provides up to 50 parking spaces for individuals living in their vehicles. While this does not meet the estimated need, it is a first step for the City in trying to address vehicle encampments, provide individuals a safe place to stabilize while seeking more permanent solutions, and to mitigate impacts to the broader community.  

8. How do I request signage to restrict street parking?

To submit a request regarding street parking signage, please use the online reporting and request tool My Santa Rosa. Street signs are listed in the category of “Streets & ADA.” Please be aware that the Traffic Engineering Department reviews areas for signage based on sight distance and other related concerns and cannot place signage solely for the purpose of limiting vehicle encampments. 

9. What is being done about illegal activity?

Keep in mind that simply being homeless is not a crime and people experiencing homelessness have the same rights as everyone to be in public spaces. Some behaviors associated with homelessness may be unpleasant but are not illegal, while others may be illegal but difficult for police to enforce depending on the severity of the crime.

Law enforcement response to homeless-related calls for service is not always the most effective or appropriate intervention, which is why the Santa Rosa Police Department, in collaboration with community partners, developed the inResponse Mental Health Support Team, a multi-disciplinary mobile crisis intervention service that is integrated into the City’s public safety system. If you witness someone experiencing a mental health crisis in Santa Rosa, contact the inResponse Mental Health Support Team at 707-575-HELP (4357) for emergency/immediate response. 

To report an encampment on public property, email [email protected], submit the issue online, or call 707-543-3311. 

To report an encampment on private property, email [email protected], submit a complaint, or call 707-543-3198. 

If you witness or know of illegal activity occurring, it should be reported to the Santa Rosa Police Department’s 24/7 non-emergency line at 707-528-5222. For urgent matters call 911. Calls for service will be prioritized based on urgency and available resources. 

10. How can I help?

The best and most impactful way to help someone who is experiencing homelessness is to connect them to the services and options for shelter that are available to them. The City’s non-profit partners provide food, clothing, shelter, housing, and other supportive services to meet the immediate needs of homeless community members, and are committed to helping to solve the critical, ongoing issue of homelessness in Santa Rosa.

Make a referral to HOST: If you are aware of someone in need of homeless services and shelter, please contact the Homeless Services Outreach Team (HOST) at 707-978-8329 or [email protected]. This street outreach team funded by the City is operated by Catholic Charities to help engage unsheltered community members into shelter and services.  

Donate to a Service Provider: The City’s non-profit partners provide food, clothing, housing, and other supportive services to community members who are experiencing homelessness. If you wish to help, please consider donating to one of these organizations, a partial list is available on the City's Resources webpage. 

Be a Part of the Solution: Homelessness is a critical issue in our community and many others across the Bay Area and California. Managing the immediate crisis at hand while working towards solutions to end homelessness will require a coordinated, regional response with collaboration from all sectors of the community. To learn more and get involved, visit the City’s website, attend a Santa Rosa City Council meeting, or contact us with your ideas to increase community participation at [email protected].  

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1. What does the Housing Authority do?

Primarily, the Housing Authority oversees Federal and local funding that promote affordable housing opportunity like HUD Section 8 Rental Assistance, Community Development Block Grants (CDBG) and HOME Programs.

2. What is HUD Section 8 Rental Housing Assistance?

The Section 8 Rental Assistance Program was enacted as part of the Housing and Community Development Act of 1974. The Act provides funding to local jurisdictions to sponsor a free choice approach to assisted housing. There is no publicly owned housing in Santa Rosa. Rather, property owners retain property rights and tenants pay a portion of the rent to the landlord. The Housing Authority pays the rent difference directly to the property owner. These rental assistance payments help approximately 1,600 households in Santa Rosa live in decent, safe and sanitary housing while providing $13 million annually of federal funds to the local economy.

3. How does one qualify for Section 8 Rental Housing Assistance?

To qualify, a household must have an annual income of less than 50% of the median income for Santa Rosa, adjusted for the size of the household. The Department maintains a waiting list of households that would like to obtain this rental assistance. The waiting list is closed until approximately May of 2018. The majority of clients is elderly, single parent families, and people with disabilities.

4. What is the Santa Rosa Housing Trust?

The Trust is a mechanism by which affordable housing revenue is passed through a Trustee (Housing Authority) for the housing benefit of very low and low-income beneficiaries. Revenue comes from a variety of sources including the federal Community Development Block Grant and HOME Program, and local sources such as the City's General Fund, and loan repayments. These resources are used for Housing Production, Housing Conversion & Preservation, Special Needs Facilities, and Homebuyer Programs.

5. Is there any money available to help me develop new housing?

In the Trust category of Production, the Department of Housing & Community Services provides funds to assist the development of new housing that is affordable to households earning less than 30-80% of the median income. Rents must be restricted to affordable levels for at least 55 years. Most of the funds are provided as low interest loans to non-profit developers of affordable rental housing.

6. What does affordable housing mean?

Housing and Urban Development guidelines state that housing is affordable to a household if they do not pay more than 30% of their monthly income, adjusted for family size, toward the rent or mortgage payment, plus basic utilities.

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1. Where can I find current jobs available?

You can find current job openings online.

2. Can I submit a resume in lieu of an application or supplemental questionnaire?

No. Resumes will not be accepted in lieu of a fully completed application. One may be submitted as a supplement to the application, but do not state "see resume" on the application or response to a supplemental question. This is considered an incomplete response.

3. Can I submit an application for a position that isn’t currently available?

Applications can only be submitted for open recruitments for the classification being recruited. You can submit an "interest card" to be notified by email when we begin recruiting for a position in an area you are interested in, within one year. Submit Interest Card

4. How do I submit an interest card for a position that I am interested in?

Interest cards can be submitted two different ways. For full information, see Submitting an Interest Card.

5. I am having trouble opening PDF forms. What can I do to open them?

You may have an older version of the Acrobat Reader. Forms on our website work best with Reader version 5.0 and higher. Get Adobe Acrobat Reader

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1. ¿Están permitidos los vehículos lonchera/carritos de comida en la Ciudad?

Sí, se permite la venta ambulante móvil, aunque hay requisitos con respecto a dónde se pueden colocar los vehículos lonchera y carritos de venta (que venden Artesanía, manualidades, flores, alimentos/bebidas no alcohólicas) (ver sección de Código de Zonificación de Santa Rosa 6-48,050, Reglamento de Vendedor de Calle). Loncheras/carritos de venta ubicados en la Ciudad y en el derecho de paso (no en propiedad privada) requieren trasladarse a una nueva ubicación (por lo menos 300 pies de distancia de la ubicación anterior) cada 30 minutos. Se requiere una licencia de negocio para vender cualquier producto dentro de los límites de la Ciudad.

Venta móvil de alimentos en la propiedad privada está permitida con la aprobación de un Permiso de Uso Condicional Menor, pero sólo como un accesorio y uso incidental a un restaurante con zona de comedor interior en el mismo sitio (ver sección 20-42.110.B Santa Rosa Código de Zonificación. , Comer al aire libre las zonas).

2. ¿Cuál es el costo de una licencia de negocio en la Ciudad en comparación al Condado?

La ciudad emite los Certificados de Impuestos de Negocio, también conocidos como licencia de negocio. Negocios cuyos ingresos brutos están debajo de $25,000 anuales usualmente pagan $51 por año. Hay impuestos adicionales adeudados por los negocios con ingresos brutos de más de $25,000 por año, pero el máximo impuesto anual es de $3,000.

3. ¿Qué tipo de ocupaciones de casas están permitidos en la Ciudad?

Las empresas que son claramente secundarias al uso residencial primario, y no va a cambiar el carácter residencial del vecindario, se permiten como de ocupación de hogar/negocio. Los siguientes usos y actividades similares están prohibidos como ocupaciones de hogar/negocios:
- Clínicas veterinarias;
- Tiendas de Automóvil/reparación de vehículos;
- La apicultura;
- Perreras, incluyendo guardería para mascotas;
- Tiendas de aseo para mascotas;
- Cría de animales con fines comerciales;
- Armas o ventas de municiones;
- Tiendas de soldadura;
- Tiendas de tratamiento de la madera o de metal.

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1. ¿Mis hijos cambiarán de distrito escolar?

No.

2. ¿Cambiarán los servicios de autobús?

No.

3. ¿Voy a recibir servicios por un cuerpo de bomberos diferente?

No. En la actualidad el Departamento de Bomberos de Santa
Rosa da servicio a las áreas no incorporadas que son objeto a la anexión, y eso no cambiará.

4. ¿Voy a recibir servicios de un departamento de policía diferente?

Sí. En la actualidad el Alguacil del Condado de Sonoma y la Patrulla de Caminos (CHP) proporcionan servicios policiales a esta área. Si se anexa el área, los servicios de policía serían proporcionados por el Departamento de Policía de Santa Rosa. Sin embargo, el cambio no sería inmediato. La transición se llevaría a cabo a través del tiempo a medida que se contraten nuevos oficiales.

5. ¿Qué son servicios policiales orientados hacia la comunidad?

El objetivo del programa de servicios de policía orientada hacia la comunidad es reunir a la policía y al público a que sirvan juntos para identificar y resolver asuntos de crimen. Este programa combina aspectos tradicionales en cuanto a la aplicación de la ley con medidas de prevención, resolución de problemas en colaboración, participación de la comunidad y las asociaciones comunitarias.

6. ¿Qué otros servicios van a cambiar?

Los servicios de obras públicas, recreación y parques, vivienda, y los servicios de construcción y planificación que actualmente son proporcionados por el condado serían reemplazados con los servicios prestados por la Ciudad de Santa Rosa.

7. ¿Puedo conectarme al servicio de agua y alcantarillado?

Muchas de las propiedades en el área de anexo ya están conectadas a los servicios de agua y de alcantarillado de la ciudad. Sin embargo, si usted no está conectado, como residente de la ciudad puede optar por conectarse cuando los servicios estén disponibles. Además del costo de la construcción, se requiere que todas las nuevas conexiones paguen una cuota de demanda (tarifa de conexión). Para las tarifas actuales de demanda, por favor visite www.srcity.org/srwdemandfees e ingrese a la lista de tarifas.

8. ¿Cómo se maneja la eliminación de grafiti en la ciudad?

Los Departamentos de Transporte, Obras Públicas, Policía y Recreación y Parques de la Ciudad, trabajan en colaboración para eliminar el vandalismo de grafiti a través de la prevención, educación y aplicación de leyes. El Departamento de Transporte y Obras Públicas elimina el grafiti de la propiedad pública. El Departamento de Policía es responsable de la reducción de grafiti de la propiedad privada. El Departamento de Recreación y Parques remueve el grafiti en los parques de la ciudad.

9. ¿Se agregará el alumbrado público adicional para el área?

Tras la anexión, postes de alumbrado adicionales pueden ser solicitados por un vecindario a través de los Departamentos de Transporte y Obras Públicas de la Ciudad, en conjunto con la instalación de nuevos bordillos, aceras y cunetas. Es poco probable que el nuevo alumbrado público se instalaría sin también tener la instalación de bordillos, cunetas y aceras. A menos que mejoramientos de calle sean instalados, estos serían prioratizados entre otros proyectos de la Ciudad por medio de Proyectos de Mejoramiento de Capital (CIP) y se instalarían cuando se disponga de financiación.

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1. ¿Quién es LAFCO? ¿Es una agencia estatal?

LAFCO, o la comisión de la agencia de formación local, es una agencia gubernamental autorizada por la ley estatal. Hay un LAFCO en cada uno de los 58 condados de California. Bajo la ley estatal, LAFCOs tienen la autoridad final para determinar los límites de las ciudades y distritos especiales.

2. ¿Cómo se seleccionan los comisionados LAFCO/designados?

La Comisión LAFCO de Sonoma tiene siete representantes y cuatro miembros suplentes:
- Dos representantes y un suplente de la Junta de Supervisores del Condado de Sonoma, nombrado por el Presidente de la Junta.
- Dos representantes y un suplente de los ayuntamientos, designados por el Comité de Selección de la Ciudad de los Alcaldes y la Asociación de los concejales.
- Dos representantes y un suplente del Consejo de Administración de distritos especiales independientes en el Condado, elegidos por los distritos especiales.
- Un representante y un suplente del público, elegido por los demás representantes de la Comisión LAFCO.

3. ¿Cómo son las voces de los votantes no registrados 'escuchadas a través del proceso de LAFCO?

Las reuniones de la Comisión LAFCO, que se lleva acabo generalmente una vez al mes en el primer miércoles, están abiertas al público. Siempre hay una sección de comentarios públicos en la agenda del orden del día, y los temas del programa por lo general incluyen una oportunidad para comentarios públicos. Personal LAFCO también está disponible para el público y para dar información adicional durante el horario laboral.

4. ¿Qué ley estableció que los votantes registrados puedan presentar una protesta y votación por escrito en una elección con respecto a la anexión?

El Código de Gobierno de California, comenzando con la Sección 56000, es la ley que rige LAFCOs. Aunque LAFCOs han existido desde la década de 1960, la más reciente versión de la ley - la Ley de Reorganización del Gobierno Local Cortese-Knox-Hertzberg - entró en vigor en 2001.

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1. What is the City of Santa Rosa’s Last October documentary film?

The documentary film, Last October, is a new 50-minute documentary film that captures experiences during and following the Sonoma Complex Fires from the perspective of several current and former City employees and officials who served as first responders, disaster service workers, and community leaders.

2. Why did the City of Santa Rosa produce a documentary about the 2017 Sonoma Complex Wildfires?

The documentary was produced by the City of Santa Rosa to capture and preserve the historical record of the City’s experience and to give City employees an opportunity to share their own experiences, and out of it, have a way to share those stories with the community and with other communities and agencies so that can learn from each other.

3. Who does the documentary feature?

The documentary features recollections of City staff from various departments, as well as council members who were in office at the time of the disaster.

These individuals recount both their professional and personal experiences, the critical participation of mutual aid agencies, and the overwhelming selfless support and heroism of the community during and following one of the most destructive wildfires in state history.

4. What can I expect to see when I watch Last October?

The film provides a firsthand glimpse into the City’s response and what it was like to work as a public servant during the fires, such as a recreation employee operating an emergency shelter, a City mechanic hearing of the loss of his own house while working to keep public safety vehicles in service, a CityBus worker transporting evacuees, police officers and firefighters on the front lines, and more. In many instances, employees reported to duty not yet knowing the fate of their own homes or of their families who were evacuated.

5. What was the process for making the documentary film?

The City of Santa Rosa spent the past year and a half identifying and interviewing different employees and Council members to provide a holistic view of the City’s response to the 2017 Sonoma Complex Wildfires. Additionally, the City sifted through hundreds of hours of first responder video footage to provide a complete picture and an in-depth account of the response to the 2017 wildfires.

6. What was the impact of the 2017 Sonoma Complex Wildfires on the City of Santa Rosa?

The Sonoma Complex Fires tragically took 24 lives, caused an estimated 100,000 people to evacuate countywide, and destroyed more than 5,000 homes including 3,043 within the City of Santa Rosa — around 5 percent of the City’s housing stock. Sixty-two City of Santa Rosa employees lost their homes.

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1. Who is LAFCO? Is it a State agency?

Local Agency Formation Commission (LAFCO) is a government agency chartered under State law. There is a LAFCO in each of California’s 58 counties. Under State law, LAFCOs have final authority for determining boundaries of cities and special districts.

2. How are LAFCO commissioners selected/appointed?

The Sonoma LAFCO Commission has seven members and four alternate members:
- Two members and one alternate of the Sonoma County Board of Supervisors, appointed by the Chair of the Board.
- Two members and one alternate of City Councils, appointed by the City Selection Committee of the Mayors and Council Members Association.
- Two members and one alternate of boards of directors of independent special districts in the County, elected by the special districts.
- One member and one alternate of the public, selected by the other members of the LAFCO Commission.

3. How are nonregistered voters’ voices heard through the LAFCO process?

The meetings of the LAFCO Commission, which are generally held once a month on the first Wednesday, are open to the public. There is always a public comment section on the agenda for non-agenda items, and agenda items usually include an opportunity for public comment. LAFCO staff is also available to the public for additional information during business hours.

4. What law established that only registered voters can submit a written protest and vote in an election regarding annexation?

The California Government Code, beginning with Section 56000, is the law that governs LAFCOs. Although LAFCOs have existed since the 1960s, the most recent iteration of the law - the Cortese-Knox-Hertzberg Local Government Reorganization Act - became effective in 2001.

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1. How are public safety services funded in Santa Rosa?

Since 2004, general city funding for public safety services in Santa Rosa have been supplemented by a quarter-cent sales tax. Santa Rosa voters approved this measure to provide dedicated funding for public safety and youth programs and preventing gang violence. For the past 17 years these funds have been used to support fire protection, paramedics, rapid 9-1-1 emergency response, disaster preparedness, crime prevention and police services. Each year, an independent citizens’ oversight committee has reviewed the use of funds and confirmed funds were spent appropriately for voter-approved services.

2. What types of public safety services has this measure supported?

Locally controlled public safety funding has been critical for helping Santa Rosa recover from devastating fires in recent years and prepare for future fire seasons and potential public safety power shutoffs. Positions currently funded by the local sales tax measure include more than 25 firefighters, paramedics and police officers. Additionally, this measure has funded over 400,000 hours each year of youth and family mental health, public health, gang prevention and social services that keep Santa Rosa citizens safe.

3. How are voter-approved public safety funds allocated?

Funds are allocated approximately 40% for fire services, 40% for police services and 20% for violence prevention programs.

4. Is there a minimum allocation of funds for public safety services?

At adoption in 2004, a baseline allocation of funds was set, ensuring that the budgets for police, fire and violence prevention programs do not fall below the FY 2004-05 totals, adjusted annually for inflation. In November 2016, voters approved a new baseline allocation for each service. Based on this measure, the total general fund budget is allocated at a minimum 34.3% for police, 23.7% for fire, and 0.4% for violence prevention programs.

5. Does voter-approved public safety funding expire soon?

In 2004, voters approved a ¼ cent sales tax to fund public safety services with a 20-year expiration date. Unless renewed by voters, this approximately $10 million in annual public safety funding will expire in 2025, requiring deep cuts to public safety services in Santa Rosa.

6. What happens if local funding expires and we lose $10 million per year for public safety and violence prevention programs?

Without voter-approved public safety funding, many of our firefighters, paramedics and law enforcement officers could be laid off and services for youth and families could be cut or limited. Due to potential cuts to violence prevention programs this could create additional costs to taxpayers. As a result, neighborhood fire stations will likely close and 9-1-1 emergency response times for fires, medical emergencies and accidents, and violent crimes will be impacted.

7. What is the city doing to maintain this local public safety funding?

On July 26, the City Council unanimously placed a measure on the November 8, 2022, ballot to renew the existing local 1/4 cent sales tax that provides dedicated public safety and violence prevention funding.

8. Specifically, what would the renewal measure fund?

If approved by voters, renewed locally controlled public safety funding would be used to:

• Reduce the risk of wildfires by improving wildfire prevention, preparedness, early fire alert systems, rapid response and evacuation planning
• Maintain fire protection services and prevent the closure of fire stations
• Maintain rapid 9-1-1 emergency response
• Provide resources for youth programs and violence prevention efforts along with grants to community-based organizations
• Prevent reductions in the number of on-duty firefighters, paramedics and police officers
• Provide mental health counseling, wrap around services and programs to help at-risk youth and their families

9. How do we know funds from the renewal measure would be spent as promised?

The renewal measure will require the same strict fiscal accountability provisions as required by the expiring measure, including:

• An independent citizens’ oversight committee, mandatory financial audits and annual reports to the community
• All money raised by the measure would be controlled locally and restricted for public safety services only
• By law, the money could not be taken away by Sacramento or diverted to other purposes
• None of the money could be used for City administrator salaries

10. Could the state take funding away from the renewal measure?

No. The funds could not be taken away by the State or used for other purposes, ensuring that our tax dollars are used locally.

11. Would the renewal measure ensure that Santa Rosa’s visitors pay their fair share?

Yes. Visitors who work or shop in our community and enjoy its many benefits would also pay the sales tax, ensuring that local homeowners and renters don’t shoulder the entire burden.

12. How much will the renewal measure cost?

The renewal measure will not increase taxes, but will maintain the existing rate of ¼ cent, adding 25 cents to a $100 purchase.

13. Are there protections for people on fixed or limited incomes?

Yes. By law, essential purchases like groceries and prescription medicine are exempt from a sales tax so it is not a burden to those on fixed or limited incomes.

14. Didn’t Santa Rosa just pass a local sales tax measure?

The City has passed measures to provide and maintain general city funding in recent years; however, only the expiring funding measure provides dedicated funding to support public safety services specifically.

15. Don’t sales tax measures hurt local business?

No, there is no evidence that increasing sales tax rates discourages patrons from supporting local businesses. An extra 25 cents per $100 spent is not enough incentive for a consumer to change their buying habits or drive extra distance. Plus, essential purchases are exempt from sales tax.

16. How would a sales tax affect auto dealerships in Santa Rosa?

Sales tax is paid on cars where they are registered, not where they are purchased, so a local sales tax does not impact business for local car dealers.

17. When is the election?

The public safety funding renewal measure will be on the November 8, 2022 ballot. All registered voters in Santa Rosa will receive a ballot in the mail in early October. You may cast your ballot by mail in this election or in-person at designated vote centers.

18. Who can vote on the renewal measure?

All registered voters in Santa Rosa are eligible to vote on the measure.

19. How can I register to vote?

To register to vote or to check your voter registration status, please visit www.registertovote.ca.gov.

20. How can I find out more about voting in this election?

For more information about voting in the November 8, 2022 general election, please visit www.sonomacounty.ca.gov/vote or call Sonoma County Registrar of Voters at (707) 565-6800.

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1. Who do I contact for information about Auto Dismantling?

The right to operate a junk yard or auto dismantling yard is restricted by City laws. Call 707-543-3200 for information or to report problems.

2. Where can I store Campers, RV’s, Boats and Trailers?

Generally, campers, trailers, boats, etc., cannot be stored in a driveway or required yard area, any lawn or required side yard area. Call 707-543-3600 for information or 707-543-3200 to report problems.

3. Where can I park cars or trucks?

Vehicles can be parked in the street, but must be in running condition and must be moved at least once every 72 hours. Inoperable vehicles may be towed based on State Law.

Generally, a vehicle cannot be stored in a driveway or lawn or required side yard area. You can work on your own personal car in your driveway, but it must be registered at that address. However, there are restrictions that you need to check on. Call 707-543-3600 for information or to report problems about vehicles on private or public property.

4. Who is responsible for Street Trees?

There are various City laws and regulations that govern the planting and care of street trees, i.e. trees planted between the curb and the sidewalk. Call 707-543-3770 for information or to report problems.

5. What do I need to know about fences?

There are rules regarding the size, location, and construction of fences. Call 707-543-3200 for information or to report problems.

6. How does Vegetation Management reduce wildfires?

Homes in densely wooded or brushy areas may be highly susceptible to wildland fires in the Wildland Urban Interface (WUI) parts of Santa Rosa. We recommend property owners clear combustible materials from around their homes. Actions take before wildfire occurs will help improve the survivability of people and homes.

These activities include:
- Smart Building Materials
Use of Fire Resistant Plants
- Vegetation Management Known as Defensible Space (Reducing and Removing Flammable Plant Materials)


Visit the Fire Safe Sonoma site and download the booklet 'Living with Fire in Sonoma County'. This will offer you clear guidelines for vegetation management in your neighborhood. Call 707-543-3500 for more information or to report problems. You can also visit our website to learn where the WUI's are located. For more information visit the Fire Safe Sonoma website.

7. Is there a limit on garage/yard sales?

You may hold three (3) garage or yard sales per year. The items sold must be personal household items and may not include any items bought for resale. Call 707-543-3200 for information or to report problems.

8. What is the Residential Parking Permit Program?

The residential parking permit program addresses neighborhood parking problems resulting from long-term parking by non-residents. It generally restricts on-street parking by non-residents in specified neighborhoods to one hour.

Residents may purchase an annual permit that frees them from the parking restrictions in their neighborhood. Call 707-543-3325 for more information or to report problems.

9. What do I need to know about basketball hoops on streets or sidewalks?

Call 707-543-3800 for information or to report problems.

10. How do I report Street Lighting, Traffic Signals and Traffic Signs?

To report malfunctioning City-owned street lights or traffic signals, and missing or vandalized signs, call 707-543-3880

Traffic signals and signs on state highways, such as Sonoma Highway 12, and Sebastopol Highway 12 are maintained by Caltrans. Call Caltrans’ Petaluma office at 707-762-6641.

11. Who is responsible for sidewalk maintenance?

Sidewalk maintenance is the responsibility of fronting property owners. You can call the City at 707-543-3881 to request the placement of an asphalt patch. Concrete repairs and replacements are made at the expense of the fronting property owner. 

12. How can I report Trash Dumping?

Persons seen “dumping” their trash, garbage, weeds, or garden wastes in public or private places can be prosecuted if the following information is available:
- Description of Violator
- Eyewitness Testimony
- License Plate Number and/or Vehicle Description
- Name and Address of Violator


To report activity, call 707-528-5222.

13. How do I report Junk Accumulation?

An accumulation of garbage, trash, appliances, car parts, old furniture, or scrap materials may be a visual blight to a neighborhood. Call 707-543-3200 for information or to report problems.

14. How do I report illegal storm drain dumping?

City storm drain pipes go directly to our creeks. Only stormwater should enter catch basins (e.g. opening in curbs). Report anyone seen dumping oil, caustic items, or any other liquids into a storm drain at 707-543-3881.

15. What is the purpose of the Industrial Waste Discharge Permit?

Pollutants, petrochemicals, pesticides and heavy metals, i.e. gold, lead, silver, chrome and zinc, can easily upset the bacterial and chemical balances of the wastewater treatment facility. Businesses must obtain an Industrial Waste Discharge Permit from the Utilities Department before pouring, placing, or discharging them into the sewer system. Call 707-543-3369 for information or to report problems.

16. How do I report Water Theft?

Illegal tampering with the water system can cause contamination to the City’s water system, interrupt waste service, and hamper fire protection. Contractors wishing to obtain water from a City fire hydrant must obtain a permit from the Utilities Department and pay an $800 (fully refundable) deposit.

Applicants will receive a water meter with appropriate backflow device to protect against contamination. Anyone tapping into a City water line without a permit will be subject to penalties. Call 707-543-4200 for information or to report problems.

17. Why does a home business need a Home Occupation Permit?

You must obtain a Home Occupation Permit from the City’s Department of Community Development, and a business tax certificate from the Finance Department. The basic premise for issuing a Home occupation permit is that the business will not change the residential character of the property or the neighborhood. There are also other rules governing Home Occupations. Call 707-543-3200 for further information or to report problems or visit our Home Business Permits page.

18. Who do I contact for animal control?

If you need assistance regarding barking or stray dogs, feral cats, or an injured animal, call Sonoma County Animal Control at 707-565-7100.

19. Who do I call about dead animals in the public right-of-way?

The City of Santa Rosa Transportation and Public Works Department is responsible for picking up dead animals (both domestic and wild) from the public right-of-way. If this is the case, you may report the problem online or call the Transportation and Public Works Department at 707-543-3881. If there is a dead animal on private property, please call Sonoma County Animal Control at 707-565-7100. To report a problem online, visit our
Online Reporting page.

20. How can I report loud parties?

There are City laws that relate to loud parties. Call 707-528-5222 for information or to report a problem.

21. What can I do about Solicitors?

Solicitors are required to have a permit in the form of a photo I.D. card issued by the Santa Rosa Police Department. No individual may solicit or peddle for a business at any home where a sign stating “No Peddlers or Solicitors” is clearly visible.

A solicitor for a non-profit organization should have a letter of exemption issued by the Santa Rosa Police Department. When a solicitor comes to your door, you may ask to see a permit. To report problems, call 707-528-5222.

22. How can I report a Neighborhood Crime?

If you have information regarding any ongoing illegal activity in your neighborhood, you can leave an anonymous tip at 707-543-DRUG (3784). Names, descriptions, addresses and license numbers of suspected individuals are helpful.

23. What is Neighborhood Watch?

Neighborhood Watch has proven to be an effective tool in crime prevention. Through Neighborhood Watch, you can learn how to make your home, possessions, and family less likely to be victimized by crime. Call Crime Prevention at 707-543-3653 for more information.

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1. How do I register my account for Online Account Portal?

It’s easy! Simply go to our website: https:\\myutilities.srcity.org and click on the ‘Register Now’ button. You will be redirected to the InvoiceCloud registration page. You will need your 7-digit customer number and 6-digit account number, located on the top of your water bill in order to register.

You must enter in your customer and account number in the following order, including any preceding zeros: 0123456-012345.

You will enter your email address, and your password will be any characters you decide. The site will indicate the strength of your password. Once all information is entered, click ‘Complete Registration’.

2. What if I forgot my password?

Select ‘Sign In’ at the top right of the page, then ‘Forgot Password’ and an email will be sent to you with a link to reset your password.

3. How do I sign up for Paperless Billing?

If you opt to go paperless, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Please be aware that if you choose to go paperless, no further paper bills will be mailed to you.

To enroll in paperless billing, Sign In-to your account.

• From the ‘My Profile’ drop-down menu, select ‘Paperless’. Select ‘Yes’ then click the ‘Save My Changes’ button.

• You can change your status at any time via the ‘My Profile/Paperless’ page. 

4. How do I sign up for AutoPay?

AutoPay pays your bill on the bill due date each month via direct debit to your checking account, debit or credit card.

To enroll in AutoPay, sign into your account.

• Click on ‘My Profile’ at the top of the page and select ‘Payment Methods’ from the drop-down menu. Once you have set up and saved your payment method you will see a ‘Click here to set up AutoPay’ message. 

• Click that link and select the ‘New AutoPay Setup’ on the next page. Verify your information is correct and then click the ‘Save This AutoPay Setup’ button. And you’re all set!

• You can change your status at any time via the ‘My Profile/AutoPay’ page.

5. How do I change my AutoPay payment method?

To change the payment method associated with your AutoPay, sign into your account. ***Please note, you must cancel AutoPay before removing the payment method from your account.

• Click on ‘My Profile’ at the top of the page and select ‘AutoPay’ from the drop-down menu. Select ‘edit’ then ‘No, I do not want AutoPay’ and then ‘Save this AutoPay Setup.’

• Click on ‘My Profile’ at the top of the page and select ‘Payment Methods’ from the drop-down menu. If your current saved payment method is no longer valid you should delete the information from your account. You will then add the credit card or bank account payment information that you wish to use for AutoPay and save.

• Click on ‘My Profile’ at the top of the page, then ‘AutoPay’ from the drop-down menu. From there you will click on the ‘edit’ link. You will select your new payment method from the ‘Use this payment method’ drop-down field, change AutoPay Status to ‘Yes’ then ‘Save this AutoPay Setup.’

6. How do I link Accounts?

Linked accounts can be managed by clicking on ‘My Profile’ at the top of the page and select ‘Manage Accounts’ from the drop-down menu. From there, you’ll see your accounts list as well as a list of registered accounts that share your email address but have different passwords. You can return to this page at any time and choose to add an account from that list.

• To link an account that you currently share an email address with, click on ‘My Profile’ at the top of the page and select ‘Manage Accounts’ from the drop-down menu. Choose the account you would like to add and click ‘Add Account’.

• On the next screen, enter the password for the account you are adding to your profile (not your password) and click ‘Add Account’. You are essentially giving permission here as this online account owner to have your registration merged.

• Once complete, you’ll then see both accounts listed under Manage Accounts and will likewise see both accounts throughout InvoiceCloud because they are now linked.

• Keep in mind, once ‘linked’ the account then becomes part of your account registration profile group. If you later decide to remove a ‘linked’ account, it will also remove any AutoPay and completely un-register the account. The account would need to be re-registered on its own if you would like to keep the registrations separate.

• An unlinked/unregistered account can always be re-registered and re-linked to the same account once more (in case they un-linked accidently.)

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911. If non-emergency call 707-528-5222.

2. What if this happened in another city can I file a report using this online police citizen reporting system?

No, If a crime took place outside of the City of Santa Rosa Police Department please call the police department for that city. For more information, please contact the Police Department at 707-543-3600.

3. What if this happened on a state Freeway?

If this took place on a state Freeway please call the Highway Patrol Office nearest you. If this took place on a state Freeway please call the Highway Patrol Office nearest you. To locate a CHP Office nearest you, please visit Find an Office.

4. What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in. For more information, please contact the Police Department at 707-543-3600.

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1. What is Online Bill Pay?

Online Bill Pay enables the City of Santa Rosa Water customers to manage their accounts over the Internet. Customers can view their billing histories,  register for paperless billing, and make payments by electronic check, debit, or credit card.

Online Bill Pay

2. Why should I use Online Bill Pay?

Online Bill Pay is easy, convenient, safe and secure. With these services, your payment will post to your account more quickly than a traditional payment by check.

Infinity.Link Home

3. Who can use Online Bill Pay?

Any City of Santa Rosa water customer is eligible.

4. Is there any addition cost to use Online Bill Pay?

No, there are no additional fees.

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1. How do I contest my citation?

You may contest your citation within 21 days from the date the citation was issued. You can do so on-line, by mail; or deliver your appeal to City Hall Annex. for more information on how to contest a parking citation, please visit our Contest a Citation page.

2. My car was sold. Why do I continue to receive parking citations when I no longer own the vehicle?

If you have been charged with a parking violation(s) and you did not own the vehicle on the date indicated on the citation, please follow the instructions below. 

If all of the information in the Release of Liability is completed and returned, verification will be obtained from the DMV, for California vehicles, to ensure that the registered owner has complied with CVC Section 5602 (i.e. submitted a valid Release of Liability to the DMV). If subsequent verification is received from the DMV, the registered owner listed on the notice will be relieved of liability.

The Release of Liability form to comply with Section 5602 can be found here or, alternatively, the Release of Liability information may be submitted online.

Please do one of the following options:

1. The vehicle was sold to someone else. You must provide evidence of a bona fide sale or transfer (a copy of the Bill of Sale or Release of Liability filed with the DMV which includes the name and address of the purchaser and the date of sale). CVC 40210
2. Not yet purchased by me. You must provide evidence of a bona fide sale or transfer (a copy of the Bill of Sale or Release of Liability filed with the DMV which includes the name and address of the seller and the date of sale). CVC 40210
3. Leased / Rented to someone else. Proof of a written lease or rental agreement, which includes the name, address, and driver’s license number of the person to whom the vehicle was leased or rented, must be submitted within 30 calendar days of the mailing date of your notice. CVC 40209
4. Described incorrectly. You must enclose a copy of the registration to prove this statement.

Sold vehicle information.

3. I received a notice that a citation was issued to my vehicle, but I have not visited the City of Santa Rosa. How do I clear the citation?

If you received a delinquent parking notice and your vehicle was not in Santa Rosa on the day the citation was issued, you must submit a copy of your current vehicle registration, notice of delinquent parking and a brief explanation to:
City of Santa Rosa
Parking Citations
P.O. Box 11113
San Jose, CA 95103-1113

It will be reviewed and then determined whether or not you are responsible for paying the citation. You will receive this decision in writing.

4. I wanted to contest my parking citation but was informed that it was too late. Can I appeal, and if so, who can I make an appeal to?

No. You cannot appeal your parking citation if it is past 21 days from the date it was issued, or 14 days from the date of your notice of delinquent parking. The time allowed to contest your parking citation is specified in the California Vehicle Code.
There are no exceptions unless one of the following conditions exist: your vehicle was stolen at the time the parking citation was issued or the owner of the vehicle is deceased. For more information, contact our office at 707-543-3325.

5. I cannot afford to pay my parking citation. Can you cancel it?

No. Parking citations cannot be cancelled due to financial hardship or inability to pay.

Additional penalties will be imposed if your ticket is not paid within the prescribed time, and a hold may be placed on the registration of your vehicle. In addition, your delinquent citation may be referred to an outside collection agency for collection proceedings against you.

The City of Santa Rosa does offer payment plans which allow qualified individuals to spread their repayment over several months.  More information is available on the City’s Payment Plan webpage.

6. Can I perform community service instead of paying for my parking ticket?

No. Parking citations are not criminal offenses. Therefore, community service cannot be performed in lieu of paying your citation.

If you are experiencing financial hardship, the City of Santa Rosa does offer payment plans which allow qualified individuals to spread their repayment over several months.  More information is available on the City’s Payment Plan webpage.

7. Can I get an extension on the payment of my parking citation?

No.  We do not offer payment extensions. 

The City of Santa Rosa does offer payment plans which allow qualified individuals to spread their repayment over several months.  More information is available on the City’s Payment Plan webpage. 

8. Can I request a payment plan for my citation(s)?

Yes you can.  There are two types of payment plans, the low income payment plan and the standard payment plan.  For more information on the two payment plans please refer the payment plan webpage.

9. Can I be arrested for my unpaid parking citation?

No. Parking citations are not criminal offenses in the State of California. However, significant late fees will be applied, and a Department of Motor Vehicles hold may be placed on your vehicle registration.

If a hold is placed on the registration, you will be unable to register your vehicle until all of your outstanding parking citations are paid in full. In addition, your delinquent unpaid parking citations may be referred to an outside collection agency for collection proceedings against you.

10. Can my vehicle be towed for my unpaid parking citation?

Yes. Your vehicle may be towed if you have five or more unpaid parking citations issued to your license plate.

11. I paid my citation late and was told that the penalty could not be waived. Can I appeal?

No. Citations must be paid within the prescribed time in the California Vehicle Code, which is 21 days from the issue date, or 14 days from the date of the delinquent parking notice. If you moved and did not receive your delinquent parking notice, and you failed to submit a change of address with the Department of Motor Vehicles within 10 days from the date you moved, you will still be held responsible for any additional late charges.

12. Where does the City of Santa Rosa obtain vehicle registered owner information?

Vehicle registration information is obtained from the Department of Motor Vehicles (DMV). In accordance with the California Vehicle Code, you are required by law to provide the DMV with a current mailing address within ten days of a change of address.
If you moved and did not provide the DMV with your new mailing address within the prescribed time, you will be responsible for any late fees charged to your citation even if the delinquency notice or Initial Review Outcome letter is mailed to your old address.

13. I have paid my parking citation but when I went to renew my vehicle registration, I was told that my ticket was still unpaid. What can I do?

It can take several days or longer from the date you paid your ticket before the DMV records will reflect the payment. If you need to obtain your vehicle registration right away, please call 855-532-3275 for further guidance.

14. I have contested the citation and I do not agree with the decision. Is there anything I can do?

You can appeal the decision. You have 21 calendar days from the date of the decision letter to submit an appeal of the “valid” decision. You can request an appeal in person (before an Administrative Hearing Officer) or appeal in writing. Failure to pay the citation by the due date indicated on the decision leeter or to appeal within 21 calendar days of the date of the decision letter will result in an increased fine. Visit our Contest a Citation page for more information.

15. Do I have to pay the fine amount in order to appeal the valid decision?

Yes. The fine amount must be paid in order to proceed to the next level of appeals. For more information, contact the Parking Department at 855-532-3275.

16. What if I do not have the money to appeal the citation to the next level?

There is an application to waive the parking fee for those individuals of limited income who qualify pursuant to California Vehicle Code 40215(b). You may obtain the form at 90 Santa Rosa Ave, calling 855-532-3275, or visiting https://www.pticket.com/SANTAROS/contesting_info.html 

pTicket.

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1. What is the schedule of a typical party?

Typically, while the party host sets up the Party Room, the kids spend the first hour of the party with their coach in the air-conditioned Hub, doing drills, activities and games. The children then head to the Party Room for 30 minutes to open gifts and enjoy goodies. The last 30 minutes is spent back in the Hub for team competitions including a game where the parents play against the kids upon request!

2. Who are the staff?

An experienced Recreation & Parks coach leads your party, encouraging teamwork, sportsmanship and fun.

3. How do I get my deposit back?

Leave both rooms the way you found them, disposing of all trash, decorations and party remnants, and ensuring that there is no damage to the equipment or facility—make sure no one hangs from the basketball hoops! Remember, food and drinks are NOT allowed in game room.

4. Are the parties safe?

All parties are sport-related and have some inherent risk. However, we strive to make our facility and activities as safe as possible and first aid kits are on site. Coaches supervise all games and activities. Dodgeball parities use low-density foam balls.

5. What should participants wear?

Loose fitting and comfortable sports attire (i.e. t-shirts, basketball shorts, tennis shoes).

6. Can we bring ice cream or ice cream cakes?

Yes, we have a small freezer. When you arrive, let the coach know you need to use it. Bring all your own serving utensils and paper products.

7. Can we bring hot food?

Yes, but it needs to be ready to serve as there is no oven, microwave or stove available.

8. What should we tell guests?

Encourage them to arrive on time so you don’t lose any of your game time. Let them know to use the rear entrance on the North side of the building. Make sure they abide by facility rules of no food/drink in game room, no alcohol or glass in building and no damage to the facility or equipment, as this will help you to get your deposit back.

9. Do parents stay or go?

That’s up to you, just please remember that adults/parents are not allowed in the game or party room while children are playing (except during the Parents vs. Kids game). Parents are always welcome to watch the game through the viewing windows.

10. What is the cancellation and refund policy?

A cancellation must be made at least 7 days prior to party date to receive a full refund. There is a 25% fee for cancellations made fewer than 7 days in advance of party date and there will be no refund granted for cancellations made within 3 business days of party date. All cancellations must be made in person or by phone.

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1. When did the Short-Term Rentals Ordinance go into effect?

On October 13, 2021, the City Council adopted Ordinance No. ORD 2021-011 to add Chapter 20-48, Short-Term Rentals to the Zoning Code to establish a regulatory framework for STRs.

On August 9, 2022, the City Council adopted Ordinance No. ORD-2022-008 to set a maximum number of 198 non-hosted STR Permits to be issued citywide and to clarify that enforcement penalties apply to permit holders and “operators in good standing”.

On June 20, 2023, the City Council adopted Ordinance No. ORD-2023-008 allowing a one-time 31-day grace period for Permit holders whose Permits were issued within the first year of the Ordinance and expired without a renewal application being timely submitted.  The Ordinance also included language to clarify that in the event that any non-hosted Short-Term Rental Permit was issued for a property within 1,000 feet of an expired non-hosted Permit that is subsequently renewed, both STRs would be able to retain their Permits regardless of the distance between them. 

On July 25, 2023, the City Council adopted Ordinance No. ORD-2023-011 to address technical changes and add new and revised definitions and policies, and to add the following amendments to the Chapter 20-48, Short-Term Rentals:

• Allow Permit holders a 30-day grace period following the expiration of their Permit to submit a renewal application;

• Prohibit outdoor burning at non-hosted STRs, with the exception of natural gas and propane appliances (such as BBQs, grills, heaters and fire pits); 

• Clarify that outdoor burning regulations do not apply to hosted STRs; 

• Allow a transfer of an STR Permits, under certain conditions, to a spouse or domestic partner;

• Allow only one Non-Hosted STR Permit per property owner, but allow those with existing multiple STR Permits to retain and renew those Permits;  

• Require applicants for Hosted STR Permits to provide an affidavit verifying that the property is their principal residence;  

• Provide a tiered penalty schedule for violations, with one tier for minor violations and one for major violations, with a higher fine amount for major violations; 

• Require a fine for the first penalty for TOT/BIA violations and for operating an STR without a Permit – no warnings for these violations;  

• Clarify that after a third citation the Permit will be revoked and the property owner will be permanently ineligible for future consideration of a Short-Tern Rental Permit on the property that was the subject of the revocation; and
• Clarify that the City will not be accepting any new Non-Hosted Short-Term Rental Permit applications, and reduce the Citywide cap on Non-Hosted Short-Term Rentals through attrition as permits are vacated or revoked.

2. What is a short-term rental?

A short-term (sometimes called vacation) rental is defined as a dwelling unit, or any portion thereof, utilized for residing, lodging, sleeping, or other occupancy purposes for less than 30 consecutive days, counting portions of days as full days. Short-Term Rentals may be Hosted or Non-Hosted.

3. What is a Hosted short-term rental?

A Hosted short-term rental is defined as a Short-Term Rental where, throughout the Short-Term Rental period, the host lives and sleeps in the dwelling unit or lives and sleeps in another legal dwelling unit on the same parcel, which parcel is the owner’s principal residence. Hosted Short-Term Rentals shall be allowed only in the primary residence on any property containing more than one legal dwelling unit except where allowed in an ADU pursuant to Zoning Code Section 20-48.040(A)(4)(b).

Principal residence is the place where one resides for more than one-half of the year.

Note:  As part of the submittal of a Hosted Short-Term Rental Permit application, the property owner must provide the following information verifying that they the property is their principal residence:

• Two forms of proof of principal residency which may include any of the following: a driver's license or California state identification card, pay-stub from current employer, Voter registration card, motor vehicle registration, insurance bill, tax documents showing the residential unit as the person’s residence, or utility bill for water or electric/gas services (you may only use utility bills as one form of residency confirmation; cable television, cell phone or internet provider bills do not qualify); and
• Signed Hosted Short-Term Rental Applicant’s Affidavit.

4. What is a Non-Hosted short-term rental?

A Non-Hosted short-term rental is defined as a Short-Term Rental where the Host does not live and sleep in the dwelling unit or in another legal dwelling unit on the same parcel throughout the Short-Term Rental period.

Please note, the City is not accepting new applications for Non-Hosted STR Permits.  The total number of Non-Hosted STR Permits citywide is 182, which will be reduced through attrition when existing Non-Hosted STR Permits are vacated or revoked, or when properties are sold or transferred, except for transfers allowed pursuant to Zoning Code Section 20-48.040(G)(1).

5. Is the City accepting applications for new Non-Hosted Short-Term Rental Permits?

No.  Pursuant to Zoning Code Section 20-48.040(B)(2)(a), the City is not accepting new applications for Non-Hosted Short-Term Rental Permits.

6. Non-Hosted Short-Term Rental Permits are capped citywide at 182. If the number of issued Non-Hosted Permits drops below 182, will the City start accepting new Non-Hosted Permit applications?

No.  Pursuant to Zoning Code Section 20-48.040(B)(2)(a), no new Non-Hosted Short-Term Rental Permit applications shall be accepted, and the maximum number of Non-Hosted Short-Term Rental Permits allowed citywide shall decrease through attrition when existing Non-Hosted STR Permits are vacated or revoked, or when properties are sold or transferred, with the exception of transfers allowed pursuant to Zoning Code Section 20-48.040(G)(1).

7. What if my property is associated with an HOA?

It is an applicant’s responsibility to verify whether STR activity is prohibited by a Homeowners Association's (HOA) Covenants, Conditions, and Restrictions (CC&Rs) prior to submitting a Short-Term Rental Permit application.

8. Are there any restrictions on what type of housing units can be used as a short-term rental?

Yes.  Pursuant to Zoning Code Section 20-48.040(A)(2) and (3), a Short-Term Rental Permit may only be issued to an owner and only for a dwelling unit at a fixed location and address. 

Pursuant to Zoning Code Section 20-48.040(A)(4), the following types of housing units and spaces shall not be used as a short-term rental: 

• Income-restricted affordable housing.

• Accessory Dwelling Units (ADU) and Junior Accessory Dwelling Units (JADU).  However, for an ADU where an STR Permit was previously issued and is in effect, the STR may continue until or unless it is no longer compliant with any other section of the Short-Term Rental Ordinance (Zoning Code Chapter 20-48). An STR Permit for an ADU that has been revoked or has expired and a Renewal application has not been received pursuant to Zoning Code Section 20-48.040(E), or for which a Renewal STR Permit application has been denied, may not be reissued. 

• Student housing, dormitories, and single-room occupancy facilities. 

• Senior housing.

• Transitional housing.

• Temporary housing units such as recreational vehicles, including but not limited to non-motorized travel trailers, tiny homes, yurts, tents, treehouses, and sleeping in vans or cars.  

• Areas not designed or intended for human habitation, such as closets, laundry rooms, storage sheds, and similar areas. 

9. What requirements must a Short-Term-Rental operator follow to be in compliance?

For more information, visit the "Maintain Compliance for a Short-Term Rental" page.
 

10. Are there any restrictions to using a barbeque or outdoor firepit/heater at my Short-Term Rental?

Yes, pursuant to Zoning Code Section 20-48.070(B)(5), the following outdoor burning requirements apply to Short-Term Rentals:

 

• Outdoor burning at Non-Hosted Short-Term Rentals shall be limited to outdoor firepits, fireplaces, barbeques/grills and heaters that generate an open flame through the use of a single five-gallon cylinder of liquid petroleum gas (LGP) or are fed by natural gas.  Such outdoor burning shall not be located within 10 feet of combustible vegetation and overhanging trees limbs. 
• No other outdoor burning shall be permitted at Non-Hosted Short-Term Rentals.  
• Outdoor burning at Hosted Short-Term Rentals shall comply with all requirements of Santa Rosa Municipal Code Chapter 18-44 and the California Fire Code.

11. Where can a Short-Term Rental operate in the City?

Hosted Short-Term Rentals can operate anywhere in the City.

Non-Hosted Short-Term Rentals can operate in the following zoning districts:

• Core Mixed Use (CMU)
• Station Mixed Use (SMU)
• Maker Mixed Use (MMU)
• Neighborhood Mixed Use (NMU)
• Rural Residential (RR)
• Single Family Dwelling (R-1)
• Residential Planned Development (PD), where not explicitly prohibited
• Medium Density Multi-Family Residential (R-2)
• Multi-Family Residential (R-3)
• Transit Village Residential (TV-R)
• Office Commercial (CO)
• Neighborhood Commercial (CN)
• Community Shopping Center (CSC)
• General Commercial (CG), and
• Transit Village-Mixed (TVM)

Please note, the City is not accepting new applications for Non-Hosted STR Permits.  The total number of Non-Hosted STR Permits citywide is 182, which will be reduced through attrition when existing Non-Hosted STR Permits are vacated or revoked, or when properties are sold or transferred, except for transfers allowed pursuant to Zoning Code Section 20-48.040(G)(1).  

12. What is the process for City staff review of New and Renewal Short-Term Rental Permit applications?

City staff reviews New and Renewal Short-Term Rental Permit applications in the order that they are submitted to the City, and those that are deemed complete first are then acted on first. An application can be deemed complete once all issues have been addressed and/or any additional information requested by City staff has been provided. If there are other applications in process that were submitted and deemed completed prior to your application, then those applications will be acted on first.

13. Do I need to submit all of the application materials identified on the application for a Renewal Permit, even if there have been no changes to my property/unit since my original application?

Yes, all information identified in the Short-Term Rental Permit application is required for a Renewal, including, but not limited to, site plan and floor plan. Past information cannot be referenced to a previous application, the City needs to ensure that all information is accurate, updated as necessary and included in each application. If there are no changes, you can simply resubmit what you submitted previously and it will be attached to the Renewal application in the City’s permitting system. 

If you need a copy of the documents that were previously submitted, please send an e-mail to [email protected]. 

14. For a Renewal application, am I required to fill out all of the fields for things like zoning district, parcel number, contact information etc. if nothing has changed?

Yes, please complete the full application. A Renewal application cannot be accepted without all of the required information.

15. Will the City send a reminder or notice of the Short-Term Rental Permit expiration date and renewal process?

Yes.  The City will send one courtesy reminder approximately 60-days prior to your Permit expiration date, which is one year from the Permit issuance date.    

Pursuant to Zoning Code Section 20-48.040(E), a Renewal Short-Term Rental Permit application, accompanied by the Short-Term Rental Permit renewal fee and all supporting materials, verifications, and signatures required by the application, must be submitted to the Planning and Economic Development Department prior to expiration of the STR Permit.  Renewal applications must be submitted no earlier than the 60 calendar days prior to expiration and will be accepted up to 30 calendar days after the date of expiration of the existing Short-Term Rental.  

 

If a Renewal Short-Term Rental Permit application is received prior to the expiration of the issued Short-Term Rental Permit, and in no case later than 30 calendar days after the expiration of the Permit, expiration of the issued Short-Term Rental Permit will be stayed, and you may continue to rent the unit on a short-term basis, until the Renewal Short-Term Rental application is acted on.  

However, if a Renewal Short-Term Rental Permit application is not received prior to the expiration of the issued Short-Term Rental Permit, or in no case later than 30 calendar days after the expiration of the Permit, all short-term rental activities must cease, and a New Short-Term Rental Permit will be required for continued or future use of the unit as an Short-Term Rental.  Please note, for Non-Hosted Short-Term Rental Permit holders, the City is not accepting New Non-Hosted Short-Term Rental Permit applications.  New applications will only be accepted for Hosted Short-Term Rental Permits.

Information on how to apply for a Renewal Short-Term Rental Permit can be found on the City’s website here.

16. Will the issuance and expiration month and day of my Permit change with each Renewal Permit issuance?

No, pursuant to Zoning Code Section 20-48.040(E)(2), the month and day of your Permit issuance and expiration date will be the same as the issuance month and day for the previous Short-Term Rental Permit.   

Example:  

• If your original Short-Term Rental Permit was issued on February 15, 2022 the expiration date would have been February 15, 2023 (one year after the Permit issuance date).   

• If you then submitted your Renewal Short-Term Rental Permit application on February 10, 2023, prior to the expiration of your first Permit, you were able to continue renting the unit as a Short-Term Rental until your Renewal application was acted on by the City.  

• If your Renewal application is approved on March 8, 2023, regardless of the day it is approved, the new issuance date would be February 15, 2023 (to match the original Permit month and day of issuance), with an expiration date of February 15, 2024.  

17. What registrations or permits are required for a Short-Term Rental to operate in compliance with the Ordinance?

All Short-Term Rental owners must register to pay the City’s Transient Occupancy Tax (TOT) and Santa Rosa Tourism Business Improvement Area (BIA) assessments for each Short-Term Rental and must obtain a Short-Term Rental Permit for each short-term rental.

New operators must register for TOT and BIA assessments prior to submitting a Short-Term Rental Permit Application. To initiate the TOT and/or BIA registration process, please submit the registration form to [email protected]. If you have questions about this process, please visit srcity.org/TOT. New operators must obtain City approvals prior to renting, offering, or advertising a Short-Term Rental.

18. How do I register my short-term rental for BIA assessments?

Revenue staff will automatically register your short-term rental for BIA assessments as part of the TOT registration process.

19. Where can I get receipts from my TOT payments?

Contact information for the City’s Revenue Division can be found on the City’s TOT website. Property owners can reach out to that department for copies of TOT receipts.

20. Do I need to obtain a Business Tax Certificate?

Any Short-Term Rental Owner who operates four or more rentals of any type within Santa Rosa City limits must also obtain a Santa Rosa Business Tax Certificate. Visit the City's page on the obtaining a Business Tax Certificate for more information about how to apply for a Business Tax Certificate.

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1. What is the Law Enforcement Officers Safety Act (LEOSA)?

On July 22, 2004, the Law Enforcement Officers Safety Act (LEOSA) of 2004, also commonly called “HR 218,” became law. (18 U.S.C. §§, 926B, 926C.) This federal law allows “a qualified law enforcement officer” or “a qualified retired law enforcement officer” with identification that meets specified criteria to carry a concealed firearm anywhere in the nation, notwithstanding most other state and local laws that restrict the possession of concealed weapons.

2. What is a Qualified Law Enforcement Officer under LEOSA?

For a person to be qualified under LEOSA, they must meet the following requirements: 

• Be separated from service in good standing with a public agency as a law enforcement officer, other than for reason of mental disability.
• Was regularly employed as a law enforcement officer for an aggregate of 10 years or more OR separated from service with such agency after completing any applicable probationary period of such service due to a service-connected disability, as determined by such agency.
• Have NOT been officially found by a qualified medical professional employed by the agency to be unqualified for reasons relating to mental health.
• Have NOT entered into an agreement with the agency from which you are separating from service in which you acknowledge that you are not qualified for reasons relating to mental health.
• Are NOT prohibited by state law or federal law from receiving or possessing a firearm.

3. What are the requirements for carrying a concealed firearm?

A person who is carrying a concealed firearm must do the following:

• Carry a photographic identification issued by the Santa Rosa Police Department stating you separated from service in good standing as a law enforcement officer.
• Carry a certification that, during the most recent twelve-month period, and have met the applicable standards for qualification in firearms training for active law enforcement officers.
• Only carry the concealed firearm(s) that were inspected and approved a Qualified Firearm Instructor
• Follow all departmental policies and federal, state, and local laws.
• NOT engage in conduct that compromises public safety.
• NOT be under the influence of alcohol or another intoxicating or hallucinatory drug or substance at any time while carrying a firearm and is not a habitual user of same.

4. What is the difference between a California CCW and a Federal CCW?

A California CCW is valid anywhere in California and lasts for five years. A Federal CCW is valid anywhere in the United States and lasts for one year.

5. Is there an application fee?

There is no application fee at the Santa Rosa Police Department.

6. Do I need to have my firearms inspected?

Applicants will need to have their firearms inspected by a Qualified Firearms Instructor. A Qualified Firearm Inspector meets one of the following criteria:

• A person currently employed by a California law enforcement agency as a Firearms Instructor or Rangemaster who has completed a Firearms Instructor Course certified by the State of California Commission on Peace Officer Standards and Training (POST), OR
• A person currently employed by a law enforcement agency as a Firearms Instructor or Rangemaster for a law enforcement agency within the state in which the qualified retiree resides, who has completed a Firearms Instructor Course certified by the entity responsible for the regulation of peace officer training in that state, OR
• A person certified by the National Rifle Association (NRA) as a Law Enforcement Instructor, Rangemaster, or Training Counselor who is currently employed in that capacity.

7. Do I need to qualify at the Santa Rosa Police Department?

Applicants do not need to qualify at the Santa Rosa Police Department. However, we offer at least one range day per calendar year for retired law enforcement.

8. Do I need to contact Santa Rosa Police Department every year that I qualify?

No. So long as you have a valid Santa Rosa PD retiree ID and your most recent CCW qualification from a certified instructor, you meet the standards of the law.

9. When is the next qualifying date with a Santa Rosa Police Department Qualified Firearm Instructor?

The next date is September 7th, 2023, 1000 to 1400 hours at the Richmond Rod and Gun Club. Please email [email protected] for more information.

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1. If I find a bicycle and turn it in can I later claim it?

No. Per Welfare and Institutions Code 217 we are required to turn over all unclaimed bicycles to Social Services or local non-profit organizations.

2. If I find and turn in any other property (i.e. money, jewelry, etc.), may I later claim it?

Yes, except for firearms and illegal items, any other property turned in as found property may be returned to the finder. There is a 90-, day waiting period during which the owner may claim lost property. After 90 days has passed, the reporting party (finder) may claim the property.

3. Why must I make an appointment to claim my property?

Appointments are scheduled so that a property technician can be made available to handle your case. The property technicians may be in court, transporting evidence to the Department of Justice Forensics Laboratory or may be viewing evidence with an attorney.

4. I have a court order that requires Santa Rosa Police Department to return my property, why do I still need an appointment?

By law, the Santa Rosa Police Department is allowed 10 days to return property upon receipt of a court order. This allows the investigating officer to be notified of the order and to determine if the property is still needed for the investigation. If so, the investigator may contact the court and notify a judge why the property should remain in the custody of the Santa Rosa Police Department. The judge then makes a determination whether the property should be returned or remain in police custody.

5. Why does it take so long for me to get my property back?

Property booked in as evidence of a crime is held for 90 days past the date of sentencing or dismissal. If no charges are filed, property is held until the statute of limitations has expired (3 years for most felony cases, 1 year for misdemeanor cases) or the investigator of the case authorizes the release of the property, whichever is sooner.

6. How do I get my firearm(s) back?

The first step is to contact the Property and Evidence Team in order to determine if the firearm is releasable. If the firearm is releasable, the Property and Evidence Team will send you a letter detailing the process.

The process includes obtaining clearance through Department of Justice and registering the firearm. All firearms must be registered before they are released. You can complete the forms required by Department of Justice by contacting them. Once you obtain clearance and the firearm is registered, you must provide the Property and Evidence Team copies of the DOJ documents and call 707-543-3618 to set up an appointment for the release.

State of California Department of Justice page.

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1. Can I get my impounded vehicle out prior to the 30 day impound period?

There may be extenuating circumstances to the 30 day impound rule. The owner of the vehicle may request a Post Storage Hearing in order to present these facts to the Santa Rosa Police Department hearing officer.

2. What is a Post Storage Hearing?

A Post Storage Hearing is an interview conducted by the officer in charge of impounds at the request of the registered owner of the vehicle. This interview determines whether the vehicle in question can be released prior to the 30 day impound period.

3. Why do you charge $200 for a vehicle release form?

he $200 release fee is an administrative fee applied to the release of an impounded vehicle as authorized by local City ordinance and 22850.5 of the California Vehicle Code.

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1. How do I fill out the application?

You may use the same application if applying for a business or residential alarm permit. The application asks for business or resident name, address and phone number. It asks who is responsible for payment of fees, what type of alarm it is (i.e. commercial or residential, audible or silent), and the name of the alarm company responsible for service and monitoring.

It also asks for emergency contacts in case the alarm user is unavailable when the alarm activates.

2. What is required of my emergency contacts if my alarm goes off?

Some alarm users have local neighbors or family whom they give a key to their house and their alarm codes. This enables them to turn off the alarm in the case of a malfunction. It also allows them to open the house for the patrol officer responding to the alarm, so the interior may be checked for a possible burglary. This is very helpful to the officer. The contact might also be able to board up a broken window or secure a door in the case of an attempted burglary.

Other alarm users feel uncomfortable giving a key and alarm code to anyone. In this case they may list a neighbor who might be willing to respond to speak to the officer who arrives to check the house. They may also decide not to list anyone. It is up to the individual alarm user.

3. What type of fees might be required?

Effective September 14, 2007, annual registration fees are $10 for a residence and $15 for a business. False alarm fees in a 12 month period start at $125. For more information about False alarm fees, please visit our False Alarm Rules and Regulations page.

4. What does it mean that an extra fee is charged for each and every false alarm after the first one received by the City in any twelve month period?

When a residence or business has a false alarm, the alarm date and time is listed on their permit file. Each false alarm entered on the record stays on file for exactly twelve months (one year). After that year (to the exact date), the false alarm is removed from the record.

If the residence or business has more than one false alarm in any twelve month period, they are charged a false alarm fee. Each false alarm will stay on the permit record until they rotate off the next year. They will continue to count towards the total number of false alarms for the twelve months they are on the record.

5. How does the officer designate an alarm as false?

Learn more in our False Alarm Designations page.

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1. How can I find out the status of my case?

To learn about the status of your case, please call 707-543-3600 to be directed to the officer who took the original report. If he/she is unavailable, you will be transferred to his/her voicemail where you may leave a message. Please be prepared with your case/report number so you can be better assisted when you call.

2. How do I know who is investigating my case?

Major felony cases are investigated by the Special Services Division. You may call 707-543-3600 for the appropriate Special Services Division team, to be provided with the investigator’s name, and have any general questions answered.

3. Will you call me if my case ever comes to closure?

The investigator is ultimately responsible for maintaining contact with the victims in his/her cases when there are significant updates to the investigation. During their conversations, significant events may be disclosed, including any closure of the case.

4. Will you call me if my property is found?

If your property is recovered during an investigation, the investigator will notify you. In some cases, property is recovered without any identifying information (i.e. serial numbers). The investigating officer will make every effort to locate the owner and return property.

5. Is the Records Bureau open to the public 24 hours per day?

While we provide emergency services 24 hours per day, our Records Counter is open from 9:00 a.m. until 4:00 p.m., Monday - Friday for citizens to conduct business. The Records Counter is closed on weekends and observed holidays. The Public Front Counter is open from 8:00 a.m. to 6:00 p.m. Monday - Friday and 9:00 a.m. to 4:00 p.m. on Saturday.

6. Are police reports "public information"?

Calls for service always available for public information, with certain redactions required by law, such as Reporting Party information and any names/identifying information.

Arrest information is available for the past seven days on the City of Santa Rosa Open Data Portal

Release of police reports is governed by the California Public Records Act. Reports are usually releasable to victims, property owners suffering losses, or certain other involved parties. Reports that are released may include redactions. All reports and computer-documented incidents are screened for any information that is not available to the public before release.

Requests can be dropped off in person to Santa Rosa Police Department or mailed to the Records Bureau at 965 Sonoma Avenue, Santa Rosa, CA 95404, accompanied with any fees due for processing.

7. How do I get my arrest record sealed if I am an adult (18 years or older)?

You must petition the court that had jurisdiction over your case. 

8. Can anyone obtain a copy of my arrest record?

No, that information will not be released to the public.

9. Is juvenile (under 18 years old) arrest information public and can I obtain a copy?

No. You will be referred to the Juvenile Court.

10. How do I get a copy of my arrest history?

You must apply directly to the California Department of Justice. Application forms are available at the Records Counter of the Public Safety Building or at any law enforcement agency. For more information, visit the California Department of Justice page.

11. How to obtain a copy of a Traffic Collision Report?

Learn more on our Traffic Collision Report page.

12. How can I obtain a copy of a police report?

You will be asked to complete an application for release of information. It is helpful if you can provide the case report number or the date and location of the incident and the names of the parties involved in order to process your request.

A valid photo identification/driver license of the involved party requesting the report is required to be presented upon pickup, or a copy must be submitted when requested by mail.

You may mail or drop off your application with the $2 fee. The Records Bureau has 10 days to determine if copies will be provided. Complete the

REQUEST FOR INSPECTION OR COPY OF PUBLIC RECORD

SOLICITUD DE INSPECCIÓN O COPIA DE REGISTRO PÚBLICO

13. How much do copies of police reports cost?

Learn more on our Police Report Costs page.

14. How do I dispose of any unwanted firearms and/or ammunition?

Find out on our Proper Firearm and Ammunition Disposal page.

15. The insurance company says it is my responsibility to obtain a copy of my accident report. Is this correct?

This matter is between you and your insurance company. Most insurance companies do provide this service for you.

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1. ¿Por qué la anexión se está considerando ahora?

La anexión del área de Roseland está siendo considerada ahora porque el Ayuntamiento y el Condado de Sonoma lo identificaron como una prioridad en 2013. La anexión fue identificada como una prioridad debido a la necesidad de unificar las áreas en el suroeste de Santa Rosa, que están completamente rodeadas por la ciudad, como parte de Santa Rosa, permitiendo servicios se presten a la comunidad por una jurisdicción en lugar de jurisdicciones múltiples.

2. ¿Cuáles son algunos de los beneficios potenciales o la anexión? ¿Por qué quiero ser parte de la Ciudad?

- Los servicios de policía proporcionadas por una agencia (La Policía de la Ciudad de Santa Rosa), en lugar de tres (Alguacil del Condado, Patrulla de Caminos de California y de Policía de Santa Rosa).
- Servicios policiales orientados hacia la comunidad.
- Posibilidad de conectarse a los servicios de alcantarillado y el agua para los usos existentes, si es necesario, y para los proyectos de desarrollo nuevos.
- Reparación y reemplazo de la infraestructura (red de agua y alcantarillado, carreteras, desagües pluviales) se convierte en la responsabilidad de la Ciudad y gradualmente serán actualizadas a las normas de la ciudad a través del tiempo.
- Potencial en el aumento de valor de la propiedad.
- La posibilidad de votar en las elecciones de la Ciudad, y postularse para el Ayuntamiento o ser nombrado para participar en comités o comisión de la ciudad.
- Una sola serie de reglamentos y requisitos de permisos para proyectos nuevos de desarrollo y cambios a las estructuras existentes (solo la ciudad, en lugar de la ciudad y el condado).

3. ¿Dónde se puede ir/con quién pueden hablar para cuestiones relativas al proceso de anexión?

Cualquier pregunta o comentario sobre la Anexión del Área de Roseland se pueden dirigir a Jessica Jones, Senior Planner (en ingles), al 707-543-3410. O Rafael Rivero, Especialista de Recursos Comunitarios (en español), al 707-543-3460.

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1. ¿Cuál es el proceso para la anexión?

La Ciudad de Santa Rosa presenta una solicitud a la comisión de la Agencia de Formación local (LAFCO) para la anexión. LAFCO es la agencia que toma decisión sobre anexiones.

Para solicitar la anexión, la Ciudad de Santa Rosa debe revisar el costo de los servicios para una anexión y completar un reporte ambiental y de prezoning, que significa designación de uso de terreno, para el área de la anexión.

Tras recibir la solicitud de anexión, LAFCO establece una fecha para una audiencia pública y notifica a los propietarios y los votantes registrados en la zona. Después de la audiencia pública, LAFCO toma una decisión. Si la anexión es aprobada por LAFCO, entonces los votantes registrados en el área de la anexión tienen la oportunidad de presentar una protesta sobre la decisión, por escrito.

LAFCO establecerá la fecha del procedimiento de protesta y enviará un aviso de una audiencia de la protesta pública de los votantes registrados y dueños de propiedades en la zona. El período de la protesta se extiende desde la fecha de emisión de la notificación hasta el cierre de la audiencia de protesta en una reunión de la Comisión. El plazo para la presentación de la protesta por escrito es de entre 21y 60 días, según lo determinado por LAFCO. Toda protesta por escrito debe ser presentada durante ese período.

El nivel de la protesta de los votantes registrados y los propietarios se determina por el conjunto del área de la anexión, es decir, las cinco islas juntas.
- Si menos de 25% de los votantes registrados del área de anexión presentan una protesta por escrito, la anexión es aprobada y el área se anexa.
- Si al menos el 25%, pero menos del 50%, de los votantes registrados que viven en el área de la anexión presentan una protesta por escrito, entonces la anexión se iría a una elección por los votantes. La decisión sería hecha por mayoría de aquellos votando.
- Si el 50% o más de los votantes registrados del área de anexión presentan una protesta por escrito entonces la anexión se termina y la zona no se anexa.

2. ¿Puede una comunidad optar por estar fuera de la Anexión del Área de Roseland?

No. Sin embargo, como se explicó anteriormente, hay una oportunidad para que los votantes registrados presenten una protesta por escrito a LAFCO.

3. ¿Qué es prezoning y cuándo se llevará a cabo?

Prezoning, es una acción tomada por el Ayuntamiento para asignar un distrito de zonificación (tipo de uso del terreno) a cada propiedad del Área de Roseland, si la anexión es aprobada por LAFCO. El distrito de zonificación asignado a una propiedad dependerá de la designación del uso de terrenos en el Plan General (conocido en inglés como General Plan) asociado a la propiedad. Por ejemplo, si una propiedad tiene una designación de uso de terrenos en el Plan General de baja densidad residencial, entonces la propiedad es probable que se asigne como a una residencia familiar (R-1-6).

Prezoning toma lugar al mismo tiempo que se actúa sobre el reporte ambiental, que es justo antes de la presentación de una solicitud para la anexión de la Ciudad a LAFCO. En el caso de la Anexión del Área de Roseland, se anticipa que la acción del Ayuntamiento sobre prezoning y revisión ambiental se llevará a cabo a finales del verano de 2016, como parte de su acción en el Plan Específico del Área de Roseland/Sebastopol Road.

4. ¿Cuál es el plazo para la anexión?

La Ciudad está revisando actualmente el costo de proporcionar servicios a cada una de las áreas no incorporadas que se muestran en el mapa de arriba. El Ayuntamiento tomará una decisión si se debe proceder con la anexión o no en el año 2016. Si la anexión procede, es probable que se finalicé en 2017.

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1. How are speed limits established and how can I reduce or increase the speed limit on a particular street?

Speed laws, as well as other traffic laws, are enacted by the State Legislature and compiled in the California Vehicle Code (CVC).

All states base their speed regulations on the Basic Speed Law: “No person shall drive a vehicle at a speed greater than is reasonable or prudent and in no event at a speed which endangers the safety of persons or property” (CVC 22350).

California state law also establishes maximum speed limits. For example the maximum speed on an undivided two-lane roadway is 55 MPH (CVC 22349b). All other speed limits are called prima facie limits, which are considered by law to be safe and prudent under normal conditions. Certain prima facie limits are established by California law and include the 25 MPH speed limit in business and residential districts and the 25 MPH limit in school zones when children are present.

Additional information may be found on the Speed Limit page.

2. Can the City install "Children at Play" or "SLOW" signs on my street?

Children at Play signs are not recognized by the State of California or the Federal government as official traffic control devices, and are therefore not installed on public streets in the City of Santa Rosa.

Traffic studies have shown that these signs do not increase driver awareness to the point of reducing vehicle speeds or pedestrian accidents. In fact, placement of the signs may actually increase the potential for accidents by providing a false sense of protection that does not exist and cannot be guaranteed.

Citizens also frequently request SLOW signs or reduced speed limit signs on residential streets. The speed limit on a residential street is 25 miles per hour, whether posted or not. If the City posted such streets at 10 miles per hour, it is likely that the courts would consider the street a speed trap, and in accordance with state law, find any citation issued invalid. SLOW signs are ineffective at reducing speeds because if a driver passes the sign and encounters no reason to slow down (or doesn’t know how much to slow down) that driver may become confused and foster disrespect for all signs.

3. Can the City install a deer crossing sign at a particular location?

Deer and other wild animals frequent many parts of Santa Rosa. During certain times of the year seeing them on or around city streets is commonplace. The California Manual on Uniform Traffic Control Devices has specific standards regarding the installation of Deer Crossing signs. This standard states that the Deer Crossing sign shall only be installed “after confirmation from a Department of Fish and Game warden having jurisdiction in the area that a substantial problem exists.”

Beyond that, the City of Santa Rosa also keeps track of all reported collisions involving wildlife. If the City notices a collision pattern in a particular area without Deer Crossing signs, we will install them in appropriate locations.

However, we cannot put up Deer Crossing signs at all locations where deer are spotted. Deer are wild animals and the locations and times they may cross streets are completely random. Drivers in the rural areas of Santa Rosa need to be aware that deer may jump onto the roadway from out of sight whether or not there is a sign there.

If you have any questions, requests or suggestions concerning traffic, please call Traffic Engineering at 707-543-3814.

4. Can I get red curb painted in front of the fire hydrant by my house?

The California Vehicle Code has established the law regarding parking near fire hydrants. Pursuant to section 22514, no person shall stop, park, or leave standing any vehicle within 15 feet of a fire hydrant.

Generally the City does not paint red curb in front of fire hydrants due to the high cost of maintenance. The City has thousands of fire hydrants within the city limits and maintaining 30 feet of red curb in front of all of them would take away time that can be spent on other public facilities maintenance around the City.

If a vehicle is parked too close to a hydrant in a fire emergency, the fire department will use all means necessary to gain access to the hydrant. In non-emergency situations a vehicle parked within 15 feet of a fire hydrant is in violation of CVC22514 and can be cited by a Police Officer or Parking Enforcement Officer.

If there is a vehicle parked in front of a fire hydrant in the downtown area please call Transit and Parking at 707-543-3325. If there is a vehicle parked in front of a fire hydrant in all other parts of the City please call the Police Department at 707-528-5222. If there is a fire emergency, call 911 immediately.

5. Can the City paint red curb so I can see getting out of a driveway, street or parking lot?

If you have any sight distance concerns please call and report them to traffic engineering. We will conduct an investigation and measure the sight distance available and compare that to generally accepted stopping sight distance values for the prevailing speed of cross traffic.

If the sight distance is inadequate and can be improved by trimming vegetation, we will send a letter to the property owner informing them to trim the obstruction. If the sight distance is limited due to parking we will evaluate the length of parking that is needed to be eliminated and either paint red curb or install No Parking signs.

Please direct all concerns regarding sight distance to Traffic Engineering at 707-543-3814.

6. How can I get a stop sign installed on a neighborhood street to slow speeders down?

Stop signs are installed according to the California Manual on Uniform Traffic Control Devices (CA-MUTCD) to assign right-of-way at an intersection, not to control speeding. According to the CA-MUTCD stop signs must meet certain sets of criteria, called warrants, so there is uniformity in their use around the nation. These warrants identify specific vehicle, bicycle, and pedestrian volumes, accident history, and any unusual conditions which must be present at the intersection for a stop sign to be installed.

For more information, visit this page about traffic control devices.

7. What is a commercial vehicle prohibition?

Section 21101 of the California Vehicle Code allows local authorities, for those highways under their jurisdiction, to adopt rules and regulations by ordinance or resolution to prohibit the use of particular highways by certain vehicles.

Section 35701 of the California Vehicle Code authorizes cities to pass ordinances prohibiting the use of a street by any commercial vehicle or by any vehicle exceeding a maximum gross weight limit. The ordinance shall not be effective until appropriate signs are erected.

Section 35703 of the California Vehicle Code states that no ordinance adopted pursuant to Section 35701 shall prohibit any commercial vehicles from using a restricted street when necessary, for the purpose of making pickups or deliveries.

Commercial vehicle prohibitions around the City of Santa Rosa are designed to eliminate pass through commercial vehicle traffic. These prohibitions are not meant to prohibit commercial vehicles from making deliveries to private residences or businesses on the streets where the prohibition exists.

There are several exemptions to the commercial vehicle prohibitions, which include:
- Emergency vehicles
- Vehicles used in transporting passengers such as buses
- Vehicles used in conjunction with building construction or delivery
- Vehicles used for local pick-up or delivery
- Vehicles used by local businesses to gain access to and from the business

Commercial vehicle prohibitions can only be installed after analysis by the Traffic Engineering Division showing a need for the prohibition and approval of an ordinance by City Council. If you have questions, requests, or suggestions regarding commercial vehicle prohibitions, please contact traffic engineering at 707-543-3814.

8. How can I get a radar speed feedback sign on my street?

Permanent radar speed feedback signs cost approximately $10,000 to install. They are only put on arterial streets (as defined in the General Plan) that have had a significant collision problem, with 50% of those collisions due to excessive speed.

The City of Santa Rosa Police Department also has a radar feedback trailer which can be moved onto certain streets throughout the City on a rotating basis.

These feedback signs are only a tool and are used best when drivers may not be aware that they are speeding. They are designed to let the drivers know how fast they are going in relation to the posted speed for the road segment they are on.

The speed trailer may not be used on certain road segments. The speed trailer cannot be parked on the sidewalk or in a bike lane. It is also not effective if other vehicles can be parked in front of it, blocking the radar function and the sign visibility for drivers.

If you think that a particular street might be a candidate for a permanent radar feedback sign please call Traffic Engineering at 707-543-3814.

If you would like to recommend a location for the speed trailer please contact Officer Perry Plattus of the Santa Rosa Police Department at 707-543-8341.

9. How long can a car stay parked on the street?

Santa Rosa City Code section 11-20.100 limits on street parking to a maximum of 72 consecutive hours. Any vehicle exceeding that limit is subject removal by the Police or Fire Departments in accordance with sections 22651 and 22669 of the California Vehicle Code.

If you think there is an abandoned car in your neighborhood please call the Santa Rosa Police Department at 543-3600. Any other questions relating to parking time limits and restrictions can be directed to the Transit and Parking Department at 707-543-3325.

10. How does a signal operate? Is a specific signal operating correctly?

There are many different types of traffic signals. Some are fixed-time, meaning each movement gets a preset amount of time. Some use detectors buried in the pavement or cameras mounted on street lights above the intersection, and time is allocated based on the volume of vehicles sensed by these detectors.

At other intersections, some movements have detectors and other movements do not. At some intersections, where possible, the pedestrian movement is automatically recalled each cycle. At others pedestrians must push a button to bring up the walk signal. The proper operation of signals can be checked remotely by computer or in the field by traffic signal personnel.

Those with specific questions about signal operations should contact the Traffic Engineering Division at 707-543-3814.

11. How does a signal operate? Is a specific signal operating correctly?

There are many different types of traffic signals. Some are fixed-time, meaning each movement gets a preset amount of time. Some use detectors buried in the pavement or cameras mounted on street lights above the intersection, and time is allocated based on the volume of vehicles sensed by these detectors. At other intersections, some movements have detectors and other movements do not. At some intersections, where possible, the pedestrian movement is automatically recalled each cycle. At others pedestrians must push a button to bring up the walk signal. The proper operation of signals can be checked remotely by computer or in the field by traffic signal personnel.

Those with specific questions about signal operations should contact the Traffic Engineering Division at 707-543-3814.

12. Why do I have to stop? Why are signals so poorly synchronized?

Intersection signals are coordinated, or synchronized with each other to reduce stops and delay for the major traffic movements. Coordinating signals require that all signals be programmed with a common cycle length, which is the amount of time it takes a signal to sequence through all traffic movements one time.

The quality of movement through a series of traffic signals depends on the spacing between signals, the speed of traffic, the cycle length, and the amount of traffic. Signals along main arterial streets are generally coordinated with each other during the day, when there are heavy traffic flows. It is often not possible to progress traffic in both directions because of poor spacing between traffic signals. Sometimes it is necessary to choose one direction to progress.

When two-way progression is not possible, the City often uses computerized traffic modeling to find coordinated timing plans that decrease the total delay and stops for all users of the system. Traffic turning onto or off of a side street is generally not progressed, and turning vehicles can usually expect to stop at the next signal.

Specific questions about signal progression should be referred to the Traffic Engineering Division at 707-543-3814.

13. Why do I have to wait so long after I stop at a specific signal?

At most traffic signals several different timing plans are used throughout the day to account for varying levels of traffic demand. The length of the wait depends on the signal cycle length and amount of traffic. In general, a longer cycle length increases the amount of vehicles that can be moved through an intersection (capacity). Increasing cycle lengths also increases driver delay.

Cycle lengths range from 60 seconds to 140 seconds in the City, depending on the size of the intersections and the amount of traffic. Cycle lengths must be longer at larger intersections to serve the greater number of separate traffic movements during the timing sequence, to accommodate much longer pedestrian crossing times, and to accommodate higher volumes of traffic.

Requests for timing changes at individual intersections should be referred to the Traffic Department. Information needed for a signal technician to investigate a requested timing change is what day of the week and what time of day a problem occurs. Call the Traffic Engineering Division at 707-543-3814.

14. Why isn’t there enough green time to get the traffic through the signal for a specific movement?

The amount of green time programmed for each movement at a signal varies by time of day. Sometimes there is more traffic at a signal than the signal can handle, and the signal is over its capacity. In these situations, the Traffic Department attempts to time the signals to equalize delays for conflicting movements. At other times green time can be moved from one movement to a conflicting movement, realizing that improving one movement hurts another. Increasing green for one movement requires decreasing the amount of green time for another movement.

Requests for timing changes at individual intersections should be referred to the Traffic Engineering Division. Here too, information needed for a signal technician to investigate a requested change is what day of the week and at what time of day a problem occurs. Call the Traffic Engineering Division at 707-543-3814.

15. How do I get a new signal installed?

Installing a new traffic signal first requires determining if a signal is needed. If a signal is needed, then a method of funding and constructing the signal must be found. Evaluating the need for a traffic signal requires careful analysis of the accident history, the intersection geometry, and amount of traffic. The number of traffic accidents almost always increases when a signal is installed, as interruption of free flow results in an increased number of rear-end type accidents. Certain types of accidents that tend to be more severe can often be reduced by installing a signal. The analyst must weigh the different types of accidents and compare them to federal guidelines. There are certain requirements mandated by the Federal government that must be met before a signal can be installed. These requirements are called Warrants and are outlined in the California Manual on Uniform Traffic Control Devices (CA-MUTCD).

If a signal meets the warrants outlined in the CA-MUTCD, the next challenge is to find a method of funding construction and maintenance of the signal. One way this is done is conditioning new development to install a signal on a street that leads to a major subdivision. A new signal usually costs more than $250,000 to construct, and then additional dollars will be needed for annual maintenance. All intersections that meet signal warrants are put in a database and ranked corresponding to their fulfillment of warrants. Those intersections are signalized as funds become available, at a maximum of one per year. Requests for new traffic signals can be referred to the Traffic Engineering Division at 707-543-3814.

16. How do I find how much traffic there is at a specific location, or how many accidents there have been?

The Traffic Engineering Division counts traffic at all major intersections in the City once every three years. Traffic at smaller intersections will be counted as needed, due to special projects or investigations. These counts are stored in a database that is maintained by the Traffic Engineering Division. All intersection related collisions for which police respond or accident reports are filled out are also tracked and summarized in a computer database. This allows the City to identify safety problems that arise at specific intersections. Requests for traffic volume should be submitted to the Traffic Engineering Division at 707-543-3814. Requests for intersection collision reports should be directed to the Police Department at 707-543-3600.

17. How do I find how a signal was operating at a specific time and date, and if it was operating correctly?

The Traffic Engineering Division cannot say exactly how a signal was operating on a specific date and time due to field variables such as traffic demand. However, we can determine how a signal was programmed to operate, and if there were any malfunctions such as burned out light bulbs or power outages on a specific date.

Records of all programming changes and all maintenance responses are maintained at the Traffic Engineering Division. Requests for historical records concerning traffic operations should be referred to the Traffic Engineering Division. Requests must be made in writing on a Request for Documents form. All requests will be answered in 10 days. The Traffic Engineering Division does not interpret any timing sheets. To obtain a Request for Documents form, call the Traffic Engineering Division at 707-543-3814.

18. How does a pedestrian signal work?

Where possible, pedestrian signals are programmed to automatically be served each signal cycle, so that pedestrians do not have to push the pedestrian button. This is often not possible due to site-specific constraints, and it is a good idea to push the button if there is one available.

Once a pedestrian indication starts, there can be some confusion as to the meaning of the signal indications. The first indication is a white walking person. This symbol means the pedestrian can start walking in the direction of the signal. This is followed by a flashing orange hand symbol. The flashing hand does not mean that the pedestrian should stop crossing the street. When this flashing symbol is shown, any pedestrians who have started to cross the street should continue crossing, but pedestrians that have not yet started to cross should not begin crossing. At certain intersections there is also a countdown timer associated with the flashing hand that lets the pedestrian know how much time is left to continue crossing the street.

The length of the flashing hand indication can be quite long. It is calculated based on the length of the crosswalk and the nationally recognized average walking speed of pedestrians. A flashing hand terminates with a solid orange hand symbol. Pedestrians should not be in the crosswalk when the solid hand symbol is being shown. Questions about pedestrian signals should be referred to the Traffic Engineering Division at 707-543-3814.

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1. Will my property taxes increase?

No. Property taxes will not increase as a result of annexation.

2. Will my rent go up?

Annexation itself will not cause increases in rent. Building owners/landlords determine rents that will be charged.

3. Will I have any new taxes or fees?

Yes, additional taxes or fees would be charged; however, some existing costs may decrease. A summary is provided below:

Storm Water Management Assessment: A typical single family home on standard-size lot will pay $32.56 in 2017/2018, billed through the property tax assessment on a yearly basis.

Utility User Tax: The City adds a 5% Utility User Tax to the cost of monthly utilities provided by PG&E, the telephone company (non-cellular) and cable TV. For a house with these bills totaling $200 per month, the Utility User Tax would be $10 per month.

Garbage & Recycling Service Billing: Garbage and recycling collection service is required for every household and business. If you do not currently receive collection service, call 707.586.1478 to establish service at your address. The current charge for a 32-gallon can is $17.05. Effective January 1, the new rate for a 32-gallon can will be $26.85 per month.

Water & Sewer Service Billing: If your property is connected to City water, the Santa Rosa water bill will not change and usage charges will continue to be based on monthly water use. If your property is connected to South Park Sanitation, sewer charges will continue to be billed through the property tax assessment on a yearly basis.

4. What are some potential benefits of annexation? Why do I want to be part of the City?

- Police services provided by one agency (Santa Rosa Police), rather than three (County Sheriff, California Highway Patrol and Santa Rosa Police).
- Neighborhood oriented policing, which is defined in the services impacts section below.
- Ability to connect to City sewer and water for existing uses if needed, and for new development.
- Infrastructure repair and replacement (water and sewer mains, roads, storm drains) becomes the City's responsibility and will gradually be upgraded to City standards over time.
- Potential of increased property value.
- The ability to vote in City elections, and run for City Council or be appointed to a City board or commission.
- One set of regulations and permitting requirements for new developments and updates to existing structures (only the City, rather than the City and the County).

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1. What is the Safe Parking Pilot Program?

At a June 22, 2021 City Council Study Session, City Council directed staff to proceed with developing a program design for a Safe Parking Pilot Program (Program) to be operated 24 hours a day, seven days a week (24/7). The program will provide up to 50 parking spots in a portion of the City-owned parking lot at 55 Stony Point Road. The Program is meant to provide unsheltered individuals living in vehicles and RVs with direct access to basic services and support services to help individuals move from homelessness into housing, while lessening the impacts of homelessness that we have seen in several areas of our community. The Safe Social Distancing Program that was launched in a section of the parking lot at Finley Community Center in May 2020 was an overall success. The Safe Parking Pilot Program will be closely modeled after many elements of that program. On December 7, 2021, following the City’s issuance of a Request for Proposals (RFP), City Council approved Catholic Charities as the Program operator.

2. When will the Safe Parking Pilot Program be operational and how long will it be in operation?

A phased launch of the Program began on March 7, 2022. The Program will run for an initial one-year pilot period. Funding has been identified for a two-year period, however, continued operation of the Program for a second year will be based on whether the Program is meeting its intended goals and outcomes.

3. Why was the City-owned parking lot at 55 Stony Point Road selected?

The parking lot at 55 Stony Point Road is on City-owned property and services City operations, including the Utilities Field Office, Water, Transit, and Transportation and Public Works. Leading up to Council’s site selection for the Program, City staff from various departments evaluated more than 100 locations throughout Santa Rosa for potential site-use for this Program. None of the sites were 100-percent ideal and City Council directed staff to proceed with an option where a 24/7 operation could best be implemented, on property owned by the City, where members of the community are least impacted. Staff initially proposed sites in each of the seven City Council districts per previous Council direction. Staff ultimately recommended starting with a single site, one-year pilot program; and evaluating the feasibility of scaling up to potentially include additional locations following the initial one-year pilot.

4. How has the community been notified about the Program?

Notification was made on the City’s website, in the City Connections e-newsletter, and on the City’s social media accounts in advance of the June 22, 2021 and December 7, 2021 City Council meetings, at which time public input was taken. A media release was sent and updates provided on the City's social media accounts and NextDoor account in December 2021 following City Council approval of the operator contract and authorization of initial program funding. A virtual community meeting for residents and businesses within the area and other interested parties was held on January 12, 2022 prior to the launch of the program. Notification was made in advance of the community meeting by a postcard mailing to the surrounding neighborhood, in the City Connections newsletter, on the City’s social media accounts and NextDoor account, and media release. Updates on the Safe Parking Pilot Program are available at srcity.org/SafeParking.

5. How will the Safe Parking Pilot Program be different than large vehicle/RV encampments that we have seen in several areas of Santa Rosa?

Unlike a vehicle/RV encampment, the Program will be managed 24-hours a day, seven days a week by Catholic Charities and a private security company. Program participants will have access to essential services such as portable toilets and handwashing stations, refuse containers, and showers, which will mitigate many of the public health and safety impacts that occur in encampments. Catholic Charities will be responsible for maintaining the cleanliness of the site and ensuring that participants keep personal belongings to a reasonable minimum. Additionally, wrap around services will be provided to help participants access community resources (i.e., referrals for alcohol and other drug (AOD) treatment and behavioral health) and to end their homelessness through housing navigation services.

6. How are the City and County working together to provide services like the Safe Parking Pilot Program?

City and County staff meet regularly to discuss solutions to address homelessness. The Sonoma County Department of Health Services Interdepartmental Multi-disciplinary Team (IMDT) will provide support to the Program to those eligible for services and as IMDT’s program capacity allows. Additionally during its December 7, 2021 meeting, the Sonoma County Board of Supervisors, approved $500,000 to the City for the Safe Parking Pilot Program to provide wrap-around services for a two-year period targeted on assisting individuals obtain housing.

7. How can we help?

Information on ways to help such as making donations or volunteering will be posted on the City’s website at srcity.org/SafeParking prior to implementing the Program in early 2022.

8. Who is the operator?

On December 7, 2021, following the City’s issuance of a Request for Proposals (RFP), City Council approved Catholic Charities as the Program operator.

9. What are the operator’s responsibilities?

A.Catholic Charities will be responsible for Program management functions such as intake/exit of participants, coordination of services/case management, coordination of site services with third party vendors (i.e., security, portable toilets/handwashing stations, fencing, waste management, RV disposal service), ensuring compliance with Program rules, addressing any issues that arise in a timely manner, and maintaining the cleanliness of the site, for example.

10. What screening protocols will be in place to protect individuals participating in the Program as well as the public from COVID-19?

Catholic Charities will be required to have COVID-19 safety protocols including screening at intake, on-going monitoring, testing/vaccination coordination, and a plan for addressing any participants that are symptomatic, exposed, or test positive for COVID-19.

11. What services will be provided?

The Program will provide basic services such as portable toilets/handwashing stations, showers, refuse containers, laundry service, and meals as well as wrap around services to connect participants with community resources and housing. The current focus is getting the site set-up to welcome participants in early 2022. Planning is also underway to develop a housing strategy for participants to ensure a continuum of services beyond their stay in the Program.

12. Will there be quiet hours? Will there be a “code of conduct” or set rules for being in the Program?

Yes. Details such as "quiet hours" and "code of conduct" will be part of Program Rules which will be developed prior to implementation of the Program.

13. Do vehicles need to be operational, registered, and insured? If the vehicle breaks down - will it be towed?

Yes, vehicles/RVs need to be operational to enter the Program. Program Rules will include parameters around non-operational vehicles/RVs and towing for those that are on-site. Catholic Charities will prioritize assisting participants who are in need of a driver’s license given that ID is required to obtain housing, a key focus of the Program, followed by vehicle compliance (registration/insurance). Participants will be required to work with Catholic Charities on driver’s license and vehicle compliance to stay in the Program. Staff has researched best practices for Safe Parking programs and consulted with the City Attorney’s Office and Risk Management on these matters and will continue to do so should any issues arise. Additionally, Catholic Charities will be required to comply with the City’s insurance requirements.

14. Will visitors be allowed?

Yes. Program rules will provide parameters on visitors to provide participants with flexibility while minimizing impacts to the parking lot which is shared with City employees and several departments as well as the nearby community.

15. Will there be one vehicle per space, or more than 50 spaces used for the site? Is it 50 vehicles or 50 occupants?

City Council asked for up to 50 spots. Staff is currently evaluating a mix of vehicles/RVs for the site which will meet this request but does not exceed 50 spots and also takes into consideration the number of occupants.

16. Will service animals be allowed?

Yes. The City cannot deny service animals. Program Rules are being developed to include a service animal/pet policy. The proposed site plan includes a pet area and pet waste bags will be provided to Program participants.

17. How long can participants be in the Program?

Common practice for emergency shelter is 6 months; however, length of stay will be evaluated on a case-by-case basis keeping in mind that the Program is a 1-year pilot.

18. Will smoking be allowed?

Yes. An area will be designated for smoking and monitored by Catholic Charities.

19. What are the reporting requirements? Will these reports determine if the program is closed or scaled (past/prior) to the one-year pilot?

The City will require the Program operator Catholic Charities to enter into an agreement which will include a budget, scope of work, and reporting requirements. Reports will be submitted monthly to the City. In addition to monthly reports, staff will also meet regularly with the Program operator. The reports are key to informing whether the Program met its planned goals and outcomes and will help inform continuing the Program beyond the initial one-year pilot.

20. Will this site have 24/7 security?

24/7 site supervision will be provided by Catholic Charities staff and private security for the Program. Supervision/security will be focused on the Program footprint and not the entire parking lot, adjacent facilities, or nearby community. The City is currently evaluating additional security measures for the site including cameras at the Program site access points and monitoring facilities directly adjacent to the Program site.

21. Will security be scaled up or down during the program?

Private security will be provided 24 hours a day, seven days a week for the first three operating months of the Program. After three months the need for security will be reevaluated on a month-to month basis. Providing security is very costly and City Council has expressed an interest in potentially scaling back security as a cost savings measure. City staff along with Catholic Charities will revisit security needs once the Program is up and running.

22. How do you plan to minimize impacts to the surrounding area?

24/7 site supervision will be provided by Catholic Charities and a private security company for the Program. Based on the City’s experience with the Finley Safe Social Distancing Program, impacts to the surrounding area were minimal. That said, the City acknowledges that homelessness has impacted our community significantly for housed and un-housed community members. Public safety concerns in the area, regardless if they are connected to the Program, should be reported to the Police Department – non-emergency 707-528-5222 or 911 for urgent matters. All other concerns related to the Program should be directed to staff via email: [email protected].

23. Will drugs and alcohol be allowed?

Drugs and alcohol will not be allowed on the site. If an individual returns to the site under the influence of drugs and/or alcohol, the individual will be allowed on-site so long as their behavior does not present a threat to themselves or others. Driving under the influence of drugs and/or alcohol will be reported by Catholic Charities to SRPD immediately.

24. Will there be an increased presence by the Santa Rosa Police Department (SRPD)?

24/7 site supervision will be provided via Catholic Charities and private security. Safety concerns will first be addressed by staff and/or security and elevated to the Police Department, if necessary. SRPD has played a key role in the development of the site and overall Program and will provide on-going support relative to other public safety priorities in the community.

25. Will there be a curfew?

Yes. Details such as a curfew will be part of Program Rules which will be developed prior to implementation of the Program. Flexibility will be provided to allow entry/exit after the curfew for emergencies, those that work overnight shifts, or other extenuating circumstances.

26. Will searches be conducted?

No. Routine searches of Program participants will not be conducted. If Catholic Charities and/or security observes suspicious behavior a search may be conducted subject to the consent of the Program participant. The Santa Rosa Police Department will be contacted in the event of criminal activity.

27. Will criminal background checks be conducted?

No. The law prohibits routine criminal background checks except under discrete circumstances (i.e., when an individual is detained by law enforcement). Catholic Charities’ Homeless Outreach Services Team (HOST) has developed a rapport with many of the individuals residing in vehicle encampments throughout Santa Rosa and will be screening potential participants prior to placing them in the Program. This includes screening for sex offenders via California Megan’s Law website, which will not be allowed in the Program. Additionally, any individuals with a known history of violence will not be allowed in the Program.

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1. What is the purpose of this project?

The purpose of this project is to build stronger relationships between the City of Santa Rosa and Santa Rosa’s Black, Indigenous, People of Color (BIPOC) communities. More specifically, the car will be used by the Santa Rosa Police Department (SRPD) as a community outreach and engagement tool once the build is completed by the Sonoma County Lowrider Council and other interested community members.

2. Where did the idea for this project come from?

Community Engagement staff held a series of listening sessions from July through December 2020 with BIPOC community groups. One of these sessions was with the Sonoma County Lowrider Council. The Lowrider Council proposed the idea to then Mayor Tom Schwedhelm, Police Chief Rainer Navarro, and Community Engagement staff. The proposal included partnering with the City of Santa Rosa to develop the design of the car; build the car using Lowrider Council members expertise and skill; develop ideas for its use; and develop a plan for outreach. 

3. Where does funding for this project come from?

The Lowrider Patrol Car Project will be funded by the Office of Community Engagement’s budget. This project falls under the designated funding for the Community Empowerment Plan and once completed, the car will be used as a community outreach and engagement tool.

In addition to funding from the Office of Community Engagement, donations from individual community members, businesses, and community-based organizations have been made for this project.

4. How does this project fit into the Community Empowerment Plan?

Staff from the Office of Community Engagement, along with Council Member Schwedhelm and Police Chief Navarro, met with residents from Santa Rosa Black, Indigenous, People of Color (BIPOC) community groups from July through December 2020 for listening session that were part of the Community Empowerment Plan (Plan). One listening session group, the Sonoma County Lowrider Council, proposed this idea during one of the sessions as a community bridge building and community healing tool. As a community-led idea and project, this effort falls under Goals 1 and 3 of the Plan, as well as the Empower category of the Spectrum of Community Engagement. Under this category, the community is empowered to bring forth ideas and make decisions alongside City staff on project development and implementation. Through the Community Empowerment Plan, the Office of Community Engagement will support the Sonoma County Lowrider Council in providing funding for the project, as well as community resources and communication and outreach to the community on the project.

5. Will this car be used for regular patrolling duties?

No, once completed, this car will be used for outreach and engagement activities only. Some of these activities include:

• Use in parades, such as the Rose Parade, Peggy Sue Car Show and Cruise, and others
• Use in community events such as Roseland Cinco de Mayo Community Festival, Juneteenth Community Celebration, Santa Rosa Violence Prevention Community Awareness Series, and more
• Job fairs and hiring related events
• Neighborfest events (post-pandemic)

6. Does this type of project exist in other communities?

Yes, several other communities in California have lowrider patrol cars. This includes the City of Oakland, City of San Diego, and the City of Stockton. 

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1. Why is the City geo-locating drinking water and agricultural wells on my property?

The City of Santa Rosa is required to ensure compliance with state mandated setbacks from recycled water use from drinking water wells.

2. Who’s paying for collecting my domestic well information?

Santa Rosa Regional Water Reuse System is paying.

3. Who are you sharing my well information with?

The well information will be shared with relevant City staff involved in the process and with their consultants.  There may be instances where the data is used for compliance and informational reports to the North Coast Regional Water Quality Board or the Division of Drinking Water.

4. When will I know when you are entering my property?

Someone from the City or Sonoma Resource Conservation District will contact the property owner to schedule a site visit.  Alternately the property owner may complete the form in the letter they received.

5. Will the location of the wells on my property be made publicly available?

In accordance with the California Public Records Act, Govt. Code § 6250 et. seq., the City of Santa Rosa provides access to public records, except those exempt from disclosure by law. Under Govt. Code § 6253 (e). The City of Santa Rosa does not intend to use the well geo-location for anything other than operational and compliance purposes and will not be sharing this information with the public unless requested. There may be instances where the data is used for compliance and informational reports to the North Coast Regional Water Quality Board or the Division of Drinking Water.

6. What are the state mandated setbacks?

The well setbacks come from the State Water Resources Control Board Title 22 Code of Regulations, Article 4. Use Area Requirements.  A summary of the setbacks are listed below and further information can be found in the regulation 

1. Tertiary recycled water – 50’ from a domestic water supply well
2. Secondary 23 recycled water – 100’ from a domestic water supply well
3. Undisinfected secondary recycled water – 150’ from a domestic water supply well
4. No spray irrigation of any recycled water other than disinfected tertiary recycled water shall take place within 100’ of a residence or a place where public exposure could be similar to that of a park, playground, or school yard.

 

7. Can I receive a copy of the report generated about my domestic well?

Information obtained regarding your domestic well is available upon request.  Contact Heather Johnson at [email protected] or (707) 543-3472.

8. Will the City be collecting water quality samples from my well?

The City of Santa Rosa will not be collecting water quality samples as part of this project.  The intent of the project is to verify the location of privately-owned wells for compliance with recycled water use set-backs. The City has a robust well-monitoring network throughout our recycled water system.

The well-monitoring network consists of 15 shallow wells that are monitored by City staff annually to assess any potential impacts to the groundwater due to recycled water irrigation and biosolids land application. These wells have been monitored by the City for the past 30 years. There is no intention for the City to add domestic supply wells to this monitoring program.  

9. How often is the City required to map domestic wells?

It is not a requirement that the City map domestic wells however we are required to comply with Title 22 use area requirements and there is no way to ensure compliance without having an understanding of where the domestic water supply wells are located.

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1. What is a backflow prevention device?

A backflow prevention device is a precautionary device approved by the State Office of Drinking Water and the University of Southern California (USC) Hydraulic Research Section that provides protection from potentially hazardous substances getting pushed or pulled back into the City water system. In situations where chemicals or contaminated water could possibly backflow due to back pressure or back siphonage, known as a “hazard”, a backflow prevention device is required to protect the integrity of the water distribution system.  

Reduced Pressure Device 

Hazards include a separate irrigation system on a property, a business that uses chemicals, a property with a sewage lift station, or a potential cross connection with an unknown source. All the proceeding hazards are considered “high hazard” situations and require what is known as a reduced pressure backflow prevention device. Reduced pressure (RP) backflow prevention devices have a reduced pressure zone in the center of the device with two independent working check valves that prevent water from flowing back into the water system. This device is required in high hazard situations per State Health Code Title 17.

Double Check Device

Properties might have “low hazards” such as a well, pumps, or a residential fire sprinkler system. Properties with low hazards are required by State Health Code Title 17 to install a double check (DC) backflow prevention device. The double check backflow prevention device is a valve assembly with two independent spring-loaded check valves that allow water to flow through the device to the property but prevent water from flowing backwards.

 

 

In-line Dual Check Valve

The In-line Dual Check Valve is a mechanical device designed to prevent backflow and back-siphonage into the drinking water system, it consists of two independently acting, spring-loaded check valves. Designed for use in “low hazard” cross-connections and continuous pressure applications. The intended application is for residential water systems at the service entrance to fire sprinklers. 

Because it is not a testable backflow prevention device, the In-line Dual Check Valve is exempt from the yearly testing requirement. To ensure that the device is functioning properly, In-line Dual Checks must be replaced every 5 years. At this time, the In-line Dual Check is allowed for properties affected by the 2017 Tubbs-Adobe Fires only.

Backflow assemblies are mechanical devices that may fail over time and require repair or replacement. The USC List of Approved Backflow Prevention Assemblies includes many different manufacturer and model types. The failure rate for the most commonly used devices in Santa Rosa is shown below. 

Calendar Year 2023

Type	Manufacturer	Model	Tested	Failed (repair/replacement)	One Year Failure Rate (%)
RP	Watts	009	2214	376	17%
RP	Febco	825	547	65	12%
RP	Wilkins	975	1136	48	4%
DC	Watts	007	3758	142	4%
DC	Wilkins	950	930	28	3%

2. How often must a backflow prevention device be tested?

A certified backflow tester from the City of Santa Rosa List of Certified Testers must test every backflow prevention device once a year. The annual testing requirement is mandated by the State in the California Code of Regulation, Title 17. 

3. I just moved in or rebuilt the property. Why does the backflow prevention device need to be tested?

Whether or not anyone is living at the property, the backflow prevention device is doing its job to prevent water from moving backwards into the drinking water system and may need maintenance. The backflow prevention device must be tested once a year based on the time of installation of the device, not whether anyone was living on the property.

4. How will I know when it is time to have a backflow prevention device tested?

The Water Quality Section will mail a postcard to the address on record as a reminder that the backflow test is due. You can then contact a tester from the list of certified testers. You are given thirty days’ notice to have your device tested and passed by a certified tester. 

5. How do I get in touch with a Certified Tester?

You can contact a tester on the list of certified testers to set up a date for testing. In most cases, your backflow prevention device is located near the curb across the sidewalk from your water meter. If it the backflow prevention device is easily accessible, you do not need to be onsite for the test. Once you have decided on a tester, the tester will conduct the test and give a copy of the test report to Water Quality. After your annual test is completed with a passing test and our system is updated, your obligation for the year is completed. You will be notified again the following year 30 days before your next test is due. Tests are due the same time each year unless a device is replaced or extensively repaired. If the device is replaced or has extensive repairs, your testing date will reflect the date the new device was installed.

To schedule a backflow prevention device test, contact a tester on the list of certified testers.

If your backflow prevention device does not pass the annual test, talk with your tester for recommendations on repair or replacement. A passing test is required within 30 days of your test due date.

6. How much do the testers charge for a backflow test?

Currently, the charges range from approximately $50.00 to $150.00 a test. Please contact testers directly to inquire about costs. To schedule a backflow test, contact a tester on the list of certified testers. Santa Rosa Water does not endorse or recommend any company on this list, nor does Santa Rosa Water set pricing by these companies.

7. What happens if I don’t have a passing backflow test for this year?

The City will have to turn off your City water service to protect the water system from possible hazards until your device is tested. You have a 30-day grace period after the due day to make sure your device passes its annual test. 

8. I’m a tenant. Doesn’t my landlord/property manager need to take care of this?

Who pays for and arranges the test depends on the lease agreement. Please contact your landlord to discuss.

9. My postcard says my last test was less than 12 months ago. Why do I need another test?

Your last test was late. That test was your test for the previous year. The test due date on your postcard is your test for this year. For example, if your test was due December 2021 and you had the test done February 2022, the February 2022 test is for 2021. You will need a test for 2022.

10. Can’t I test it myself?

Each tester’s competency is certified by a national agency every 3 years. Testers use specialized testing equipment that is calibrated every year. As required by the State, the City also evaluates each tester to make sure they meet standards. The test does not take long when done by an experienced tester. The device being tested must maintain pressure - hold back water flow – at each check valve and meet strict specifications. Only test reports from testers on the list of certified testers are accepted by the City of Santa Rosa.

11. How can I make sure my backflow prevention device does not break during a freeze?

Backflow prevention devices should be wrapped with some type of insulation (bags, enclosures, etc.) during the winter months to avoid costly freeze damage. Consult your local hardware store, plumbing supply store, or irrigation experts for insulation materials. 

In addition, an enclosure over a backflow prevention device may prevent vandalism.

12. What is a Backflow Administration Fee?

The Water Quality section enforces the State Water Resources Control Board Division of Drinking Water regulations concerning backflow and cross-connection control. Under Section 64764 of the regulations, backflow prevention devices must be tested annually by certified testers. Additionally, the California Health and Safety Code Section 116805 allows the water supplier to charge water users with backflow prevention devices a fee to administer the backflow program. Effective July 19, 2010, the City of Santa Rosa Board of Public Utilities authorized a fee of $3.00 per month to be charged to customers in the Santa Rosa service area with a backflow prevention device covered under our backflow program. On December 16, 2013, that fee increased to $3.25 per month. The purpose of the fee is to recover costs associated with the backflow program from those who are required to maintain backflow prevention devices as required by State regulations. Santa Rosa Water’s policy is to charge fees to customers who use specific services so that those costs are paid by the user and not the general ratepayer base.

13. How do I install a backflow prevention device?

For those customers who are required to install a backflow prevention device, below you’ll find the necessary information including which devices are required, how to install a backflow prevention device, the importance of a thermal protection device, and City construction standards:

• Backflow Device Requirements
• Backflow Installation Brochure
• Thermal Expansion Brochure 
• Construction standard 874 - Above ground double check (DC) valve backflow prevention device
• Construction standard 875 - Below ground double check (DC) valve backflow prevention device
• Construction standard 875F – Below ground in-line dual check valve
• Construction standard 876 - Reduced pressure (RP) backflow prevention device

See Also:

• List of Certified testers authorized to test devices in Santa Rosa
• Contractors with the ability to repair fire protection devices 
• State Water Resources Control Board

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1. How can I get agendas of upcoming meetings emailed to me?

Please submit your request to the Recording Secretary of the Board of Public Utilities by email.

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1. What criteria is used to rank or prioritize projects?

The majority of projects are ranked considering the risk to health and public safety, asset condition assessment, insufficient capacity and regulatory requirements.

2. How does the City choose which projects to fund?

Each year, the Santa Rosa City Council, with recommendations from the Board of Public Utilities and the Subregional Technical Advisory Committee, adopts the Santa Rosa Water’s Capital Improvement Program Budget as developed by the Asset Management and Finance Departments. The specific projects in the budget are identified, prioritized and ranked using master plans, technical reports, maintenance records, condition assessments, economic and environmental factors, and public input.

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1. How often are the master plans updated?

Every five years.

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1. Why do I need a permit?

Permits are required for many reasons, depending on the type of business, the volume and characteristics of wastewater discharged, and the potential risk or impact to the collection system and wastewater treatment plant.

2. How much will a permit cost?

Permit fees and charges vary depending on the type of permit issued. Currently, permit application fees only apply to groundwater and one-time discharge permit types.

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1. What does a 20% mandatory reduction in water use mean?

Overall, as a community, we need to reduce water use by 20%. The mandatory 20% reduction over 2020 levels in water use is a collective, community-wide, target and not necessarily an individual target. Individual water customers are asked to conserve water, comply with mandated restrictions, take advantage of the City of Santa Rosa’s water conservation rebate programs, and eliminate and report water waste. Water waste, like leaks and breaks or overspray from irrigation are always prohibited per our long-standing Water Waste Ordinance.  

The following prohibitions and restrictions are in place as a result of the institution of Stage 3 of the Water Shortage Contingency Plan: 

• Landscape irrigation is strictly limited to the hours of 8 p.m. to 6 a.m.
• Water waste due to breaks, leaks, or excess use is prohibited. This includes leaking faucets, toilets, and appliances, as well as broken irrigation pipes, leaking irrigation valves, and broken sprinkler heads, and runoff from properties due to overwatering or misdirected sprinklers. Report water waste at www.srcity.org/waterwaste  
• Using potable water for washing hard surfaces (e.g., sidewalks, driveways, and patios) is prohibited, unless required for public health and safety.
• Hose-end shut-off nozzles are required for all hoses.
• Restaurants may only serve water upon request.
• Hotel and lodging establishments must message about the drought, including laundering of linens only upon request. 
• Pressure washing with potable water (except for public health and safety) is prohibited unless a variance is obtained from the Water Department. 

2. What is the 20% reduction target timeline compared to?

Santa Rosa Water is requiring a 20% community-wide water conservation reduction, compared to 2020 water use. This is a community-wide target, and we’re asking everyone to do what they can to help. Santa Rosa Water is not reviewing individual customer water use to confirm compliance. We ask that all customers do their part to save water to the maximum extent possible at your house or business and comply with all water use prohibitions and restrictions to help our region save 20%.

3. Why do we continue to allow new building and development during a water shortage?

The City of Santa Rosa’s prudent and cost-effective long-term water supply planning means that occurrences of single and multiple dry years do not automatically mean water supply capacity is limited for planned development. The City of Santa Rosa Water Shortage Contingency Plan (Shortage Plan) outlines how the city will respond to a reduction in water supply deliveries from Sonoma Water, our wholesale water supplier. Restrictions on new development can be activated if the city experiences a water shortage of 30% or greater. In such circumstances, the Shortage Plan requires new development to have a zero-net impact on water demand by offsetting new water demand from their projects. 

4. Does the City of Santa Rosa provide water to wineries and other agricultural interests?

No, the City of Santa Rosa does not provide drinking water to any agricultural interests. Santa Rosa provides potable drinking water to single family, multi-family, commercial, industrial and institutional and dedicated irrigation metered customers only.  

5. How do I request an exemption or variance from a water use prohibition or restriction?

The City of Santa Rosa’s Water Shortage Contingency Plan includes an exemption process should you need relief from the prohibitions for health, safety, or other critical factor.  

If a customer or business wishes to request an exemption from a water use prohibition or restriction, the customer must file a request in writing to: 

Deputy Director, Water Resources  

Santa Rosa Water 

69 Stony Circle  

Santa Rosa, CA 95401  

 

The Deputy Director or designee will decide on the matter within 30 calendar days of receiving the request. The request should include: 

• The prohibition, restriction, or water allocation of concern
• The street address of the subject property  
• The water account number 
• The water customer’s name, phone number, mailing address, and, if available, email address 
• An explanation of the grounds upon which the request for exemption or allocation reassessment is being requested; for example, grounds might a significant health and safety need that must be met 
• The specific action the customer wishes the Deputy Director to take 
• The request must be signed and dated by the water customer 

If a customer is not satisfied with the decision, an appeal may be filed within 30 days of the decision to:  

Director of Santa Rosa Water  

Santa Rosa Water 

69 Stony Circle  

Santa Rosa, CA 95401  

The Director will decide on the matter within 30 calendar days of receiving the appeal. The Director’s decision is final.

6. How is the City of Santa Rosa responding to the regional drought emergency?

Santa Rosa Water has been very active in outreach to our customers since we first launched a winter WaterSmart campaign in November 2020 and then transitioned to dry weather outreach beginning in February 2021. In May 2021, Santa Rosa launched a robust drought outreach campaign in unison with the Sonoma-Marin Saving Water Partnership and the Santa Rosa City Council adopted a 20% voluntary community-wide water use reduction target on May 18.  On June 29th, the City Council declared a drought emergency and adopted a mandatory 20% community-wide water use reduction with prohibitions and restrictions that will help achieve this target. Santa Rosa continues to provide education and outreach to customers about the drought, including through hosted in-person community events, radio, print and digital ads, TV ads, social media and newsletters. 

7. How do I cut back my water use if I'm already efficient with my water use?

Santa Rosa Water appreciates all our customers that have made permanent and significant efforts to reduce water use. If you have already eliminated water waste and are using water as efficiently as possible indoors and outdoors, thank you! We encourage you to continue doing so. If you’re interested in exploring whether there are additional ways you can reduce water use during this drought, please visit our Water Smart Center at srcity.org/WaterSmart for potential ideas (and check out our rebate programs!).  

We also request that all residents practice water-saving behaviors, look for opportunities to replace inefficient water using appliances, and consider transforming turf grass into low water use landscapes. Santa Rosa Water offers free water-saving devices, rebates, tips, and more to help customers reduce water use. Need assistance? Contact a WaterSmart technician today at [email protected] or call 707-543-3985.  

8. What is considered efficient water use?

Home water use varies based on the number of occupants, habits, and the efficiency level of water using fixtures installed. Home water use also fluctuates seasonally based on the size and type of irrigated landscape, with outdoor use accounting for about 40 percent of total water use on average for single-family residences in Santa Rosa from May through October. To determine how efficient your water use is, check your water bill.  Every bill provides information on the gallons per person per day used during the billing period. 

Indoor water use can typically be met using no more than 50 gallons per person per day, with more efficient homes using as little as 25-30 gallons per person per day.  For a family of four, average indoor use ranges from around 3,000 gallons to 6,000 gallons per month. Even if you aren’t sure about your usage per day, you can help us achieve our critical goal of reducing water use community-wide by 20%. Please visit our Water Smart Center at srcity.org/WaterSmart for a list of tips and rebates to help you eliminate water waste, reduce water use, and improve water use efficiency.  

Water for landscapes can nearly double indoor water use from May to October. We offer weather-based watering recommendations and can complete a Water Smart outdoor assessment to help you irrigate more efficiently. We also offer rebates for some irrigation system improvements and for converting turf grass to low water use landscaping. Contact a WaterSmart technician at [email protected] or call 707-543-3985 before starting a project to make sure it meets requirements to be eligible for a rebate.

9. How can I figure out how much water I use?

Recently, Santa Rosa Water launched the new WaterSmart Portal. With the water meter upgrade project complete and all 54,000 water customers connected to AMI (advanced metering infrastructure), customers can now track and analyze hourly, daily, weekly, and monthly water use, create customized notifications for high usage, and access water-saving tools. Registration is easy. To get started, all a customer needs is their customer number, account number, and last billed amount from their water bill.  

More information is available at srcity.org/WaterSmartPortal

For customers that haven’t yet signed up for the WaterSmart Portal, information is also available on your water bill.  Every bill provides information on the gallons per person per day used during the billing period. 

10. Is the City of Santa Rosa enforcing any water use prohibitions?

Yes, Santa Rosa is enforcing the following prohibitions and restrictions on water use:  

• Waste of water due to breaks, leaks, or excess use is prohibited. This means that leaking faucets, toilets, and appliances, broken irrigation pipes, leaking irrigation valves, or broken sprinkler heads must be repaired immediately. Also, water runoff from properties due to any reason, for example from overwatering your yard or mis-directed sprinklers that “water” sidewalks, is prohibited and must be fixed immediately.  
• Washing hard surfaces (e.g., sidewalks, driveways, and patios) with potable water is prohibited, unless required for public health and safety.   
• Hose-end shut-off nozzles are required for all hoses.   
• Restaurants may only serve water upon request.   
• Hotel and lodging establishments must message about the drought, including laundering of linens only upon request.  
• Pressure washing with potable water (except for public health and safety) is prohibited unless a variance is obtained from Santa Rosa Water.  
• Landscape irrigation is limited to the hours of 8 p.m. to 6 a.m.

11. How does the City enforce the prohibition on water waste?

The City of Santa rosa has implemented water waste patrols to identify properties that are not complying with the existing prohibition on water waste. When water waste is identified, Santa Rosa Water will contact account holders to inform them of the issue and to provide education and resources for efficient irrigation practices. Customers are responsible for managing and repairing their irrigation systems to avoid overspray, runoff and excessive use. 

12. How do I report water waste?

If water waste is occurring at a property, try to contact them first. If you are unable to contact the property or identify which property is responsible, report the issue to Santa Rosa by going to srcity.org/WaterWaste. Our technicians will investigate the matter and follow up as needed. You can report water waste that you see anywhere in the City to our team.  

13. Is washing cars at home allowed?

Although washing vehicles at home is allowed with some measures in place, Santa Rosa Water recommends taking all cars to a professional car wash for a few reasons. One reason is to save water -a professional car wash uses less water per car than a home car wash with the hose running. The second reason is that wash water has the potential to transport materials attached to the vehicle such as soap, metal shavings from brake dust and rotors, vehicle fluids (engine oil, antifreeze, transmission fluid) and road contaminants to the storm drain. These can be harmful to water quality and creek habitats. 

If you wash at home, and have considered alternative discharge methods, such as discharging to the sewer, and those are not possible, the following practices are recommended: 

• A hose end shut off nozzle is required on all hoses 
  
• Wash in an area where the water can infiltrate the ground, such as a vegetated or landscaped area (such as a lawn or permeable pavers). 
  
• Pumps, vacuums, or physical routing may be used to direct runoff to the sewer, landscape, or other areas for infiltration or re-use. 
  
• Practices that minimize runoff, such as using a bucket and sponge to contain fluids should be implemented. 

If you see someone washing their car at home, please share these tips or direct them to streetstocreeks.org for more information. 

14. How will my water bill be affected by the drought?

Customers who reduce their water usage will see a decrease in the water usage billing portion of their monthly water bill. The four-year rate plan has not impacted by the current drought because Santa Rosa has taken other measures to balance its budget during the current drought. 

15. What resources are available to help me reduce my water use?

Santa Rosa Water offers many programs and incentives to assist customers in reducing water use, eliminating water waste, and improving water use efficiency. In addition to the rebates and incentives listed below, the Water Use Efficiency team provides FREE do-it-yourself WaterSmart Home check-up kits and in-person indoor and outdoor on-site visits to assess irrigation efficiency and make recommendations. 

Free water-saving devices: high-efficiency showerheads, faucet aerators, shut-off hose nozzles, dye tabs (to check for toilet leaks), toilet flappers 

Rebates: qualifying high-efficiency washing machines, Green Exchange rebate for lawn removal and irrigation efficiency upgrades, rainwater harvesting, and graywater reuse 

Programs: free weekly watering recommendations and low water use landscape plans 

For more information contact the Water Use Efficiency team at 707-543-3985 or [email protected], or visit www.srcity.org/WaterSmart

16. What will happen if we do not get rain this coming winter?

Water supplies will continue to decrease if we do not have significant rain this next fall and winter. Based on available regional water supply from Sonoma Water, the City may need to implement additional restrictions on water use as defined in the City’s Water Shortage Contingency Plan. More information about this plan can be found at www.srcity.org/UWMP.  

17. How are other cities affected by the current drought?

Every water supplier is affected by water supply shortages differently.  Some water providers can store greater volumes of water or have access to more local supplies, such as groundwater or recycled water. Water use and customer type also varies from water supplier to water supplier.  To respond to dry conditions, all water suppliers in California have Water Shortage Contingency Plans, which define actions to meet anticipated water supply shortfalls of up to 50% or more.  

Other Sonoma County agencies that purchase water from Sonoma Water must also reduce their water purchases from Sonoma Water by up to 20%. Check with the individual city or water district to determine the level of reduction required.  

18. Where can I find additional information?

Additional information is available online at srcity.org/SaveWater or by calling the Water Use Efficiency Program at 707-543-3985.  For more information on your water bill or to update the number of residents in your household, please call Santa Rosa Water at 707-543-3150. 

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1. Why test school drinking water for lead?

Per information from DDW, recent events in the United States have shown that lead in drinking water remains an on-going public health concern. Although lead is rarely found in California's drinking water sources, water passing through older plumbing fixtures can be exposed to lead.  The Lead and Copper Rule requires public water systems to test for lead in the drinking water but does not require schools to test their water for lead.

2. Is my school required to be tested for lead per Assembly Bill 746?

All public schools with buildings constructed prior to January 1, 2010, and provided water by a public water system must have their water tested for lead by July 1, 2019.  AB 746 does not apply to private schools. 

Public schools may be exempt from testing if they meet one of the following requirements:

• The school was constructed after January 1, 2010, or had the plumbing system replaced after January 1, 2010.  Proof of new construction or plumbing system replacement after January 1, 2010, must be submitted to Santa Rosa Water.
• The school is a regulated community water system that tests its water in compliance with the Lead and Copper Rule.
• The school tested its water system for lead after January 1, 2009, and posted the information on the school’s website.

To claim an exemption, the school must send a letter to Santa Rosa Water by November 9, 2018.  Proof of the exemption must be included with the letter.

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1. What is "Asset Management"?

Asset Management is a business discipline enabled by people, processes, data and technology to determine the condition, capacity, performance and maintenance levels of assets for infrastructure development and long-term planning including budget development.

2. How do I inform the City of what needs to be repaired or improved?

Find out how to Inform the City.

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1. What is recycled water?

The California Water Code defines recycled water as “water which, as a result of treatment of waste, is suitable for a direct beneficial use or a controlled use that would not otherwise occur.” Water from tubs, toilets and sinks inside homes and offices travels to the Water Reuse Plant, where it is cleaned through a treatment process that is ranked among the top five percent in the world for wastewater treatment technology. The result is recycled water – a high-quality, tertiary-treated water that is safe for the irrigation of landscapes, agricultural crops, vegetable crops that are eaten raw, vineyards, playgrounds, golf courses, parks, cemeteries, freeway embankments, and street medians. It is also frequently used in industrial processes, decorative fountains, fire suppression systems and much more.

Water recycling allows water managers to match water quality to specific reuse applications. This reduces the amount of fresh water required for non drinking uses, ensuring that the best and purest sources of water will be reserved for the highest use - public drinking water.

View a Schematic of the Treatment Process.

2. Where does recycled water come from?

The Santa Rosa Regional Water Reuse System receives and treats wastewater from more than 225,000 residents and 6,500 businesses in the cities of Cotati, Rohnert Park, Santa Rosa, Sebastopol, the South Park Sanitation District, and portions of unincorporated Sonoma County. After entering the Laguna Treatment Plant, wastewater from homes and businesses undergoes a carefully regulated purification and disinfection process, known as tertiary treatment. Throughout the process, samples are taken and tested in a state-of-the-art laboratory to ensure high-quality water.

3. What kind of water will the Water Reuse Plant produce?

Santa Rosa treats its wastewater to tertiary recycled water standards (also referred to as advanced water treatment) which is the highest level of treatment defined by the State of California (Referred to as Title 22); this level of treatment allows for unrestricted reuse in virtually all recycled water applications. To ensure a consistent level of quality, which meets or exceeds its intended uses, the City’s recycled water is monitored and tested daily.

View California Code of Regulations

4. Is Recycled Water Safe?

Yes, recycled water is safe. To ensure a consistent level of safety, recycled water is continually regulated, monitored and tested by the Laguna Environmental Laboratory, the Environmental Protection Agency, the Regional Water Quality Control Board, and the Department of Public Health. This ensures water quality that far exceeds its intended use. In thousands of applications throughout the U.S., there has never been a documented illness from recycled water use. Consistent inspections and strict regulations are also in place to ensure that the drinking and recycled water systems remain separate. Nature has recycled water for millions of years. By duplicating much of nature’s process, it is now possible for us to purify water to a level that is beyond our drinking water standards.

The safety of recycled water is explored in-depth in "Recycled Water: Putting the Risk into Perspective," The research team analyzed and explored the potential exposure risk pharmaceuticals and personal care products in every day life compared to exposure from using recycled water for approved purposes, such as landscape and agricultural irrigation.

Water Reuse 101

5. How is recycled water made?

There are four treatment steps that sewage goes through before it is considered tertiary recycled water: primary treatment, biological treatment (secondary), filtration and disinfection (tertiary). These steps are necessary before Santa Rosa’s recycled water is used for agricultural or landscape irrigation, delivered to the Geyser’s Project, or released into the Russian River.

View the Treatment Process

6. Where is Santa Rosa Regional Reuse System’s recycled water currently used?

Santa Rosa uses approximately 98% of its tertiary-treated water to irrigate approximately 6,400 acres of farmlands, vineyards, and public urban landscaping, such as A Place to Play, Finely Park and the Oakmont Golf Course, and for the Geysers Recharge Project, which pumps millions of gallons per day of tertiary-treated recycled water along 41 miles of pipeline to the Geysers steam fields where it is used to generate electricity.

7. With an expanded reuse program, how else will recycled water be used?

Under the proposed project, the recycled water will be used in various parts of our city, bringing this vital resource to select commercial, industrial, institutional and common area residential landscapes. A series of potential irrigation sites are currently under consideration.

8. Why is water recycling important?

For every gallon of recycled water used to irrigate public places, such as Finley Park, a gallon of precious drinkable water is saved. Other benefits of using recycled water for irrigation include less need to release recycled water into local waterways, the development of a new water supply with a locally controlled, reliable source that is environmentally responsible - it is the same concept that drives the recycling of bottles, cans and paper.

9. Will the recycled water be safe for children playing in parks?

Yes, over 1,600 sites in 22 states are irrigated with recycled water. The water is treated to a quality that can be used to supply a recreational lake used for boating and swimming. The California Department of Public Health has determined that the water is essentially “pathogen free.” In other words this water is carefully monitored and cleaner and safer than water at most beaches.

10. Is recycled water safe to drink?

Santa Rosa’s Urban Reuse Project is for landscape irrigation and potential industrial uses only. However, indirect drinking-water reuse occurs in some communities as recycled water from an upstream community rejoins a river and becomes part of a downstream water supply. In addition, milestone groundwater recharge projects in Southern California have an excellent track record of success, with over 30 years of history and no outbreaks of waterborne disease linked to recycled water. Through groundwater recharge, recycled water percolates into groundwater basins, mixes with naturally-occurring groundwater, and eventually is pumped out for drinking-water use. Treatment technologies are constantly improving, and indirect potable reuse is likely to become a well-accepted part of future water supply planning.

11. Who develops the health standards for recycled water?

The California Department of Public Health (DPH) establishes and enforces the standards for recycled water. Both the City of Santa Rosa and the customers using the water for irrigation must meet State requirements for recycled water. In addition, the California Regional Water Quality Control Boards issues water recycling permits based on the established DPH regulations.

12. Is the use of recycled water mandatory?

For all existing sites included in the project area, recycled water use will be voluntary. For any new development that will use water for irrigation in the project area, recycled water use will be mandatory.

13. Could recycled water get mixed with Santa Rosa’s drinking water?

Pursuant to state law, the City will lay a separate set of purple colored pipes to carry the recycled water. There will be no direct interconnections or cross connections between the two water systems. These systems will be regularly monitored to ensure safety.

14. How will I know if the water I see irrigating parks and other outdoor spaces is drinking water or recycled water?

Landscape areas using recycled water will be clearly marked with signage clearly stating the use of recycled water.

View Recycled Water Signage

15. What kind of technical support can recycled water customers expect?

The Santa Rosa Urban Reuse Project will provide an extensive program of support services information as well as direct assistance to recycled water customers.

Assistance provided will include:

• Site evaluations
• Water quality information
• Irrigation system evaluations and recommendations to improve water use efficiency
• Training for site supervisors
• Information about successful landscape management
• Information on rebates and incentive programs for irrigation equipment upgrades

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1. What is storm water?

Rainfall runoff, snow melt runoff, and surface water runoff and drainage that enter the storm drain system and empties into lakes, rivers, streams or the ocean.

2. How do you report wasteful use of water?

If you see any unattended running hoses, excessive irrigation runoff, or plumbing leaks, please contact Water-Use Efficiency.

3. When calling in to report a spill or wasteful water use, can I remain anonymous?

Yes, you can always request to remain anonymous.

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1. How/why/when was the SW Enterprise created? / ¿Cómo, por qué y cuándo se constituyó la SW Enterprise?

The City of Santa Rosa was required under the federal Clean Water Act to obtain and comply with a National Pollutant Discharge Elimination System (NPDES) Permit and Waste Discharge Requirements for Discharges from the Municipal Separate Storm Sewer Systems (Storm Water Permit).

To comply with permit requirements and to control and reduce flooding, property damage, erosion, and storm water quality degradation in the City, the Council, in 1996, added Title 16 to the City Code, which created a storm water enterprise and utility (“Storm Water Enterprise”) as an agency of the City. Under Title 16, the City Council was authorized to prescribe and collect charges (special assessments) for the services and facilities of the enterprise.

Public participation was gathered to gauge resident’s support and priorities related to Storm Water & Creeks. The Council’s intention to collect the Storm Water Enterprise charges on the Sonoma County Property Tax Roll was stated in Resolution 22880, which levied the annual charges and have been collected since 1997.

La Ciudad de Santa Rosa estuvo obligada conforme a la Ley Federal de Agua Limpia a obtener un Permiso del Sistema Nacional de Eliminación de Descarga de Contaminantes (NPDES) y a cumplir con los Requisitos de Descarga de Desechos para las Descargas de los Sistemas Municipales Separados de Drenaje Pluvial (obtener el Permiso de Aguas Pluviales). 

Para cumplir con los requisitos de los permisos y para controlar y reducir las inundaciones, los daños a propiedades, la erosión y la degradación de la calidad de las aguas pluviales en la ciudad, el Consejo, en 1996, agregó el Título 16 al Código de la Ciudad, el cual creó una empresa y servicio público de aguas pluviales (la "Storm Water Enterprise") como una agencia de la Ciudad. Al amparo del Título 16, se autorizó al Consejo de la Ciudad a establecer y cobrar cargos (cuotas especiales) por los servicios y las instalaciones de la empresa. 

Se solicitó la participación del público para evaluar el apoyo y las prioridades de los residentes en cuanto a las aguas pluviales y los arroyos. La intención del Consejo de recaudar los cargos de la empresa de aguas pluviales en el padrón de impuestos a la propiedad del Condado de Sonoma fue declarada en la Resolución 22880, la cual estableció los cargos anuales, y estos se han recaudado desde 1997.

2. How much is the SW Assessment and how is it collected? / ¿A cuánto asciende la Cuota por aguas pluviales y cómo se recauda?

For 2023-24, an average single-family dwelling on a .22 acre lot would generate an annual charge of about $40. The charge appears on parcel owners Property Tax bills (see example below) and is collected by the County of Sonoma on behalf of the City. 

Para 2022-23, una vivienda unifamiliar promedio en un lote de 0.22 acres tendría un cargo anual de alrededor de $38. El cargo aparece en las facturas del Impuesto a la Propiedad de los propietarios de parcelas (ver ejemplo a continuación) y es recaudado por el Condado de Sonoma en nombre de la Ciudad.

3. How is the SW Assessment calculated? / ¿Cómo se calcula la Cuota por aguas pluviales?

Formulas were approved/adopted by City Council that are based on a property’s land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data).  An undeveloped lot with no pavement/structures would receive a minimum charge of about $8, and a fully developed office building with parking lot might be charged hundreds to thousands annually depending on all the factors.  

Se aprobaron fórmulas que fueron adoptadas por el Consejo de la Ciudad, que se basan en el uso del suelo de la propiedad y el tamaño de la parcela, la cantidad de superficie impermeable, y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma). Un lote no desarrollado sin pavimento/estructuras recibiría un cargo mínimo de aproximadamente $8 dólares, y un edificio de oficinas completamente desarrollado con estacionamiento podría recibir un cargo de cientos a miles de dólares anualmente dependiendo de todos los factores.    

4. Can the City waive or reduce my parcel’s SW assessment? / ¿Puede la Ciudad suprimir o reducir la Cuota por aguas pluviales de mi parcela?

There is no mechanism for a waiver or reduction of the SW Assessment if it is calculated correctly. City staff has no authority to waive or reduce the amount of the SW Assessment, even for senior citizens. 

No existe mecanismo para suprimir o reducir la cuota por aguas pluviales, si se calcula correctamente. El personal de la Ciudad no tiene autoridad para suprimir o reducir la cantidad de la cuota por aguas pluviales, ni siquiera para personas de la tercera edad.    

5. Who should I contact if there’s a mistake on my parcel information? / ¿A quién debo contactar si hay un error en la información de mi parcela?

Corrections to parcel specific information must be submitted directly to the Sonoma County Assessor’s Office at 707-565-1888. 

Las correcciones a la información específica de la parcela deben enviarse directamente a la Oficina del Asesor del Condado de Sonoma al 707-565-1888.  

6. Who should I contact if I want to verify the SW Assessment is being applied correctly to my parcel? / ¿Con quién debo comunicarme si deseo verificar que la Cuota por aguas pluviales se está aplicando

Please contact the City of Santa Rosa at 707-543-3868 for verification of the SW Assessment calculation.

Favor de comunicarse con la Ciudad de Santa Rosa al 707-543-3868 para verificar el cálculo de la Cuota por aguas pluviales.

7. Is this a City or County charge? / ¿Se trata de un cargo de la Ciudad o del Condado?

This is a City of Santa Rosa SW Assessment, applied to parcels within the City of Santa Rosa city limits. It’s collected by the County of Sonoma (the charge appears on the property tax bill) on the City’s behalf.

Esta es una cuota impuesta por la Ciudad de Santa Rosa, aplicada a parcelas dentro de los límites de la ciudad de Santa Rosa. Es cobrada por el Condado de Sonoma (el cargo aparece en la factura del impuesto a la propiedad) en nombre de la Ciudad.

8. Who does the SW Assessment apply to? / ¿A quién se aplica la Cuota por aguas pluviales?

It applies to parcels within the City of Santa Rosa city limits.

Se aplica a las parcelas dentro de los límites de la ciudad de Santa Rosa.

9. Do I have to pay this if there aren’t any storm drains on my property? / ¿Tengo que pagar esto incluso si no hay desagües pluviales en mi propiedad?

Yes, the charge applies to all parcels within City limits. 

Sí, el cargo se aplica a todas las parcelas dentro de los límites de la ciudad.    

10. Is there a senior citizen or fixed income exemption? / ¿Existe una exención para personas de la tercera edad o de ingresos fijos?

There is no waiver for senior citizens or fixed income exemptions. The SW Assessment is applied only to parcel specific data which includes: land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data).

No hay ninguna exención para las personas mayores o exenciones de ingresos fijos. La Evaluación de SW se aplica solo a los datos específicos de parcelas que incluyen: uso de la tierra y tamaño de lote, la cantidad de superficie impermeable y el valor (según los datos de parcelas del asesor del Condado de Sonoma).

11. I already pay my sewer/water bill, isn’t this covered in one of those? / Ya pago mis facturas de agua y drenaje, ¿esto no está cubierto en una de esas?

No, the SW Assessment is not part of the sewer/water bill. The SW Assessment is not based on use, it’s an annual fee collected by the County of Sonoma on the property tax bills and is based on a parcel’s land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data). 

No, la Cuota por aguas pluviales no es parte de las facturas de agua y drenaje. La Cuota por aguas pluviales no se basa en el uso, sino que es un cargo anual recaudado por el Condado de Sonoma en las facturas del impuesto a la propiedad y se basa en el uso del suelo y el tamaño de la parcela, la cantidad de superficie impermeable y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma).    

12. Why is my bill more than last year? / ¿Por qué mi factura es más alta que la del año pasado?

The SW Assessment is adjusted each year by the Consumer Price Index (CPI).  For example, the annual charge for 2018-19 for an average single-family dwelling/average city lot was $33.54 and was increased for 2019-20 by 4.3% making the annual charge $34.97. Other ways the charge could be changed include parcel improvements, rezoning, or subdividing.

La Cuota por aguas pluviales es ajustada cada año según el Índice de Precios al Consumidor (IPC). Por ejemplo, el cargo anual para el 2018-19 por una vivienda unifamiliar promedio/un lote promedio en la ciudad fue de $33.54, y esa cantidad se aumentó en un 4.3% para el año 2019-20, llevando la cuota a $34.97. Otras maneras en que se podría cambiar la cuota incluyen mejoras, rezonificación o subdivisión de la parcela.

13. How much will my bill increase each year? / ¿En cuánto aumentará mi factura cada año?

The SW Assessment is adjusted each year by the Consumer Price Index (CPI). For example, the annual charge for 2018-19 for an average single-family dwelling/average city lot was $33.54 and was increased for 2019-20 by CPI adjustment of 4.3% making the annual charge $34.97. 

La Cuota por aguas pluviales es ajustada cada año según el Índice de Precios al Consumidor (IPC). Por ejemplo, el cargo anual para el 2018-19 por una vivienda unifamiliar promedio/un lote promedio en la ciudad fue de $33.54, y esa cantidad se aumentó en un 4.3% para el año 2019-20 por el ajuste del IPC, llevando la cuota anual a $34.97.  

14. I don’t own this property, what do I do? / No soy dueño de esta propiedad, ¿qué hago?

Contact the County of Sonoma at 707-565-1888 to correct parcel ownership information.

Comuníquese con el Condado de Sonoma al 707-565-1888 para corregir la información sobre el propietario de la parcela.

15. I rent my property, whose responsibility is it to pay the SW Assessment? / Rento mi propiedad, ¿de quién es la responsabilidad pagar la Cuota por aguas pluviales?

The SW Assessment is not a user based charge, it is based on a parcels’ size, land use code, etc., and is an annual charge collected along with other parcel charges and taxes typically paid by parcel owners.

La Cuota por aguas pluviales no es un cargo basado en el uso, sino en el tamaño de la parcela, la clasificación de uso del suelo, etc., y es un cargo anual que se recauda junto con otros cargos de parcelas e impuestos que normalmente pagan los propietarios de parcelas.

16. My neighbor pays more (or less) than me. Why is this? / Mi vecino paga más (o menos) que yo. ¿Por qué es esto?

The SW Assessment is based primarily on a parcel’s size and land use code, as assigned by the County of Sonoma Assessor’s Office. If you feel your lot is similar in these ways to your neighbor’s parcel and the SW Assessment charges are different, please contact the City of Santa Rosa at 707-543-3868 to verify the charges. If it is discovered there are errors with the parcel data, please contact the County of Sonoma at 707-565-1888 to correct those.

La Cuota por aguas pluviales se basa principalmente en el tamaño de la parcela y la clasificación de uso del suelo, según lo asignado por la Oficina del Asesor del Condado de Sonoma. Si usted siente que su parcela es similar en esas maneras a la de su vecino y las cuotas por aguas pluviales son diferentes, por favor comuníquese con la Ciudad de Santa Rosa al 707-543-3868 para verificar los cargos. Si se descubre que hay errores en los datos de la parcela, por favor comuníquese con el Condado de Sonoma al 707-565-1888 para corregirlos.

17. I own multiple properties, why are the charges different? / Tengo varias propiedades, ¿por qué los cargos son diferentes?

The SW Assessment is based on land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data). If you feel there’s an error with the SW Assessment charges, you may contact the City of Santa Rosa to have the charges verified, or if there’s an error with your parcel data, you may contact the County of Sonoma Assessor’s Office at 707-565-1888.

La Cuota por aguas pluviales está basada en el uso del suelo y el tamaño de la parcela, la cantidad de superficie impermeable y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma). Si usted cree que hay un error con los cargos de la Cuota por aguas pluviales, puede comunicarse con la Ciudad de Santa Rosa para que se verifiquen los cargos, o si hay un error en los datos de su parcela, puede comunicarse con la Oficina del Asesor del Condado de Sonoma al 707-565-1888.

18. I sold my parcel, how is the charge updated to the new owner? / Vendí mi parcela, ¿cómo se actualiza el cargo para que pague su parte el nuevo propietario?

The charges on the tax bill should have been prorated through the escrow process.

Los cargos en la factura de impuestos deberían haber sido prorrateados durante el proceso de la compraventa.

19. My parcel was affected by the fire, how did this affect my charge? / Mi parcela fue afectada por incendio, ¿cómo afectó esto a mi cargo?

The SW Assessment is based on a parcel’s land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data). If your parcel was affected by the fire, the value of improvements may have changed and been updated by the County of Sonoma Assessor’s Office. The minimum annual charge for 2019-20 is $8.74. 

La Cuota por aguas pluviales está basada en el uso del suelo y el tamaño de la parcela, la cantidad de superficie impermeable y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma). Si su parcela fue afectada por incendio, el valor de las mejoras puede haber cambiado y haberse actualizado por la Oficina del Asesor del Condado de Sonoma. El cargo anual mínimo para 2019-20 es de $8.74.    

20. How much will my assessment change if I improve/subdivide/rezone my parcel? / ¿En cuánto cambiará mi cuota si mejoro/subdivido/rezono mi parcela?

City staff can help to answer those types of questions. Please contact the City of Santa Rosa at 707-543-3868.

El personal de la Ciudad puede ayudar a responder a este tipo de preguntas. Por favor comuníquese con la Ciudad de Santa Rosa al 707-543-3868.

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1. How does the program work?

Santa Rosa Water is offering free high efficiency plumbing fixture packages to Santa Rosa Water customers. Santa Rosa Water customers may be eligible to receive up to two 0.8 gallons-per-flush high-efficiency toilets, showerheads and faucet aerators for kitchen and bathrooms installed by qualified plumbers -- at no cost.  

To participate:

• Fill out this customer pre-qualification form to confirm your toilet flushes 1.6 gallons or more per flush
• Santa Rosa Water will confirm that you are a water customer (pay a water bill to the City of Santa Rosa) and that your toilet flushes 1.6 gpf or more. Within 4 weeks, Santa Rosa Water will confirm your eligibility.
• Once the City has additional funding in mid-2024, a plumber will call you to set up an appointment to install your new toilet(s), and faucet aerator(s) and showerhead(s).
• The plumber will replace your old toilet and fixtures and haul them away for recycling, in mid-2024.
• You are required to agree that the City has, with prior written notification, the option to inspect the work performed in this program for a period of three years from the date of installation. If your property is randomly selected, and you refuse that inspection, you will be billed for the total cost of installation including the labor and materials and any other costs required to complete installation.

2. What is the toilet options available to me?

The Niagara Shadow, which flushes 0.8 gallons per flush, is the toilet being installed for this program. The plumber will offer you a selection of Shadow round or elongated bowl. Both the round and elongated toilets are an ADA height toilet. The toilet is white, with a white flush handle, and it comes with a matching seat and lid.

Additionally, the plumber is required to install high-efficiency bathroom faucet aerators, kitchen faucet aerators and showerheads. For more information, visit: srcity.org/Toilet

3. Does this replacement toilet work well?

Yes. Although this new replacement toilet only flushes 0.8 gallons per flush, it is effective at clearing the bowl. The Niagara Shadow toilet is rated by Maximum Performance, MaP, to be able to flush at least 800 grams of solid material, which rates this toilet in the highest possible category that MaP offers, “highly recommend”. 

 MaP is an independent testing program that is not affiliated with any manufacturer or group. Since 2003, MaP has tested over 4,500 different toilets and is the leading toilet flush performance testing center in North America.

4. What are the benefits to replacing my toilets with these new toilets?

These new toilets, will help you save water. On average replacing one toilet from 1.6 gallons per flush (gpf) to 0.8 gpf, two bathroom sink aerators, and one kitchen faucet aerator will save approximately 22,000 gallons of water annually for a two person household.

5. Why is two the maximum number of toilets available for residential sites?

There is a limit to the number of toilets replaced per site so that Santa Rosa Water can achieve maximum water savings at the most houses in our service area.

In addition to this free toilet program, Santa Rosa Water offers a separate toilet rebate for up to $75 per toilet, if you want to replace additional toilets beyond the two you receive through this program. Visit www.srcity.org/rebates for more information about this program. A pre-qualification is required prior to any work being started.

6. If my floor is damaged such as with dry rot, can I still participate?

Maybe. If the dry rot or other issue with your floor does not interfere with the ability of the plumber to replace the toilet safely without further damage to your floor, you will be allowed to participate. However, if the floor issue poses a problem for replacing the toilet, the plumber can elect to not install the new toilet until the issue is fixed.

7. What is “drain line carry” and what does this mean for my house?

“Drain line carry” is the ability of your sewer pipe to carry the wastewater from your house to the mainline sewer pipe in the street. In homes that are older, or have known sewer issues, replacing a toilet with a lower flow toilet can mean that the flow in the drain line is reduced, possibly causing problems with sewer backups.

This is a rare issue, but you should be aware of any sewer line issues before you elect to participate in this free toilet program.

8. Will the City repair or maintain the toilet after it’s installed?

No. After the toilet and fixtures are replaced, the City has no ability to repair or maintain the toilet.

9. Is there a warranty?

Yes. The plumbing contractor has a one-year warranty on the installation of the toilet and devices. If you are having issues with the toilet, call the plumbing contractor who installed the toilet to discuss how they might help you remedy the issue.

Additionally, the toilet manufacturer has a 10-year warranty on the toilet itself. Contact Niagara for more information on this warranty.

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1. If I am already paying for recycled water for agriculture will my fee be reduced during years 2019 through 2022, if the proposed fee is adopted?

If the proposed fee is adopted:

• All Agricultural Recycled Water Customers currently paying a per acre-foot fee  for recycled water would be charged based on the new fee schedule.
• Users in an agreement with a fee lower than the fee schedule would continue with their fee, as outlined in their current agreement, until their agreement expires. Once their agreement expires, the user will pay the fee identified in the fee schedule.
  

2. How was the proposed fee developed?

The proposed fee for Ag Recycled Water Customers only includes distribution costs which consists of one-half of the electrical cost to deliver water to our customers. The fee does not include labor or infrastructure maintenance. The proposed fee takes into consideration the interruptability of recycled water deliveries, the operational flexibility that the interuptability provides the recycled water system, and the critical role Ag Recycled Water Customers play in beneficially reusing recycled water.

3. Who was involved in the process of developing the proposed fee?

The City of Santa Rosa hosted several meetings with Ag Recycled Water Customers, the Ag Working Group, and the BPU Ad-Hoc Committee to obtain valuable input in the process of defining a fair, equitable, and consistent fee structure.

4. What is the timeline for implementing the proposed fee?

Santa Rosa Water anticipates brining the proposed fee to the Board of Public Utilities for consideration in the summer/fall of 2019. If approved by the Board, the timeline would be as follows:

• Effective Date 2019 - $0 acre/ft
• Year 2020 - $12.50 acre/ft
• Year 2021 - $25.00 acre/ft
• Year 2022 - $37.50 acre/ft
• Year 2023 - $50.00 acre/ft

5. When will the proposed fee go to BPU for adoption?

Santa Rosa Water anticipates bringing the proposed fee to the Board of Public Utilities for consideration in the summer/fall of 2019.

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1. How do I register for the WaterSmart Portal?

1. Information needed (Can be found on the bill)
   • Customer and Account numbers
   • Last Billed Amount
2. Click the Registration Link from Water Website: https://srcity.org/3607/My-Water-Usage
3. When entering the information for the Account number, that number includes the combination of the customer number and the account number with a hyphen in between.   
   • Example: 0100084-017808
4. Last Billed amount must be entered as a number only, with no “$” sign and including a decimal. 
   • Example: 100.00
5. Double check the entered email address for accuracy.  This email will be used to complete registration and verification updates.
6. Password must contain a minimum of “six” letters.  No restriction regarding lower or uppercase.  Numbers and special characters can also be included, just make sure there are “Six” letters.
7. Select and then answer the security question
8. Click on the submit button.  A message will appear stating that an Activation email was sent. Please locate that email and click on the activation link before signing in for the first time. Ignore the “Go to Sign in” link on the bottom left.
9. Once the link in the activation email has been clicked, the username will now be activated, and you will be redirected to the sign in page where a message states that you have successfully activated the username. Now the user can sign in for the first time. 

2. How do I access my water usage?

Video Tutorial:

Step-by-Step Instructions:

1. To access the Meter Usage Chart, in the navigation, click on “Reports” and then “Meter Usage Chart.”
2. The chart will display the usage for the last 14 days.
3. Hover over any bar to see the total days usage.
4. Click on the bar to drill down to that day’s hourly usage.
5. There are three ways to export the hourly usage:
   • Spreadsheet (CSV)
   • PDF
   • Graphic Chart
6. The Santa Rosa Temperate overlay line displays the hourly temperature for that day.
7. The hourly usage is a good way to track your consumption patterns. This is especially helpful identifying specific usage related to irrigation, showers, laundry, dishwasher, etc.

3. How do I sign up for water usage notifications?

Video Tutorial:

Step-by-Step Instructions:

1. To set up water usage notifications, in the navigation, click on “Settings” and then “User Profile.”
2. Check the “My Web Portal Account” box.
3. Click on “Add Email” and enter the email address.  Multiple email addresses can be added.
4. Click on “Add Notifications.”
5. Select the desired Period: Monthly, Weekly, or Daily
6. Enter the number of gallons in the “Target” box for the notification threshold. The Meter Usage Chart is a good tool to use to help determine the number of gallons for the target. Once the usage passes the target amount, an email notification will be sent.  

4. How to I update my WaterSmart Portal email, security questions, and password?

To update the Email, Security Question and Password, in the navigation, click on “Settings” and then “User Profile.”

Update Email

1. To update your EMAIL, click on “Update.”
2. Enter the password and the new email address.
3. Click on “Submit.
4. Below is the message that will appear once the “Submit” button has been clicked.
   • Note:  The message will remain until the email change has been confirmed”
5. A confirmation email will be sent. Once received, click on the link to confirm the email update.

Update Security Question

1. To update the Security Question, click on “Update."
2. Enter the password and then click on the drop-down arrow to access the full list of Security Questions.
3. Select the desired question.
4. Enter the answer.

Update Password

1. To update the Password, click on “Update.”
2. Enter the old password.
3. Enter the new password.
4. Enter the new password again to confirm.
5. When successful you will receive the below message.

5. What do black flag markers represent?

1. The Black Flag (marker) states there was a time-period when the meter was unable to communicate and provide hourly usage to the WaterSmart Portal.
2. The Marker box provides the date and the time-period the hour data was unavailable.

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1. How does the Wastewater Collection System Work?

If it goes down your drain, it goes in the system. Whether it’s a commercial use or residential, if it goes down your toilet, shower or sink drain, it will end up at the treatment plant for processing. We call this wastewater.

Once the wastewater goes down the drain, it enters the property’s sewer lateral which then connects to the City’s public sewer main. Once the wastewater reaches the sewer main, it makes its journey to the Laguna Treatment Plant, located on Llano Road via larger “trunk sewer” lines.

Wastewater enters the Laguna Treatment Plant through a pipe system from urban homes, businesses and industry. Solids removed from rural septic systems are combined with the wastewater at the head of the treatment plant.

The pipe system depends largely on gravity. A gentle slope in increasingly larger pipes moves wastewater to the plant. Tanker trucks bring septic wastes to the plant for treatment. Each day these two sources contribute 18 million gallons of wastewater to the plant, which also accommodates additional water during storms.

The sewer system is different from the storm drain system. The City’s storm drains are not designed for “wastewater” and the storm drains do not go to the treatment plant, but to creeks and waterways.

2. Where does our wastewater go?

The Santa Rosa Water Reuse Plant (located on Llano Road) takes wastewater from homes, businesses and industry located within the city of Santa Rosa along with the other partners in the Santa Rosa Subregional Water Reuse System. Over 500 miles of underground pipes brings our wastewater to the treatment plant where water goes through three stages of treatment prior to disinfection, storage, and reclamation. The recycled water that leaves the Water Reuse Plant is a high quality, tertiary-treated water that is safe for many reuse options.

3. What is inflow and infiltration?

Inflow and infiltration are terms used to describe the ways that clean groundwater and/or storm water flow into the wastewater system, due to cracked sewer lines, leaky manholes or through erroneously connected storm drains. Most inflow comes from storm water and most infiltration comes from groundwater.

Inflow is surface water that enters the wastewater system through improper connections, such as catch basins, yard, roof and footing drains, downspouts, groundwater sump pumps, and through holes in manhole covers. Inflow typically occurs as a result of storm events. Peak inflow occurs during heavy storm events when storm sewer systems are full, resulting in backups and ponding.

Infiltration is groundwater that enters the wastewater system through holes, breaks, joint failures, connection failures and other openings in the pipe. Infiltration amounts often exhibit seasonal variation in response to groundwater levels. Storm events can trigger a rise in groundwater levels and increase infiltration flows. The highest infiltration flows are observed following significant storm events or following prolonged periods of precipitation when the ground is saturated with water.

4. Why is inflow and infiltration a problem?

Inflow and Infiltration belongs in storm sewers or on the surface of the ground, and not in the wastewater system. When it gets into the wastewater system, it must be treated like sanitary waste and this raises costs. Too much often causes sewer backups and overflows when it rains.

5. What is an erroneous connection to the wastewater system?

An erroneous connection allows water from sources other than sanitary fixtures to enter the wastewater system. Instead of entering the wastewater system, that water should be going to the storm sewer or allowed to soak into the ground. Some examples of erroneous connections include downspouts, groundwater sump pumps, foundation drains and drains from driveways.

6. How does Santa Rosa Water identify inflow and infiltration?

Television Inspection

Water crews guide portable television cameras through the wastewater system pipes to determine any sources of inflow or infiltration.

Smoke Testing

Filling the wastewater system lines with smoke and watching where it emerges can identify many sources of inflow. The smoke is kept from entering buildings by the drain traps required on all sanitary fixtures and drains. It will emerge from the sewer stand-pipe vents on the roof of buildings, from improper connections such as downspouts, and it may also emerge from holes in the ground that lead to leaks in sewer lines.

Flow Monitoring

Santa Rosa Water can monitor the amount of water flowing through wastewater system by inserting special measuring devices into the sewer lines. If the flow increases during rainstorms, it's a sure sign of infiltration.
Smoke Testing (PDF)

7. How can inflow and infiltration be prevented?

There are many methods and technologies that are available to remove and/or reduce Inflow and Infiltration. When Inflow and Infiltration is identified, the City of Santa Rosa Utilities department works to eliminate it. Utilities crews repair leaking manholes and replace cracked or broken pipes. We also identify problems on private property, such as missing clean out caps and improper connections.

2006 Inflow and Infiltration Study

8. What are Sewer backups/blocks and how are they prevented?

Sewer overflows and backups can cause health hazards, damage homes and threaten the environment. The most common cause of the overflows is sewer pipes becoming blocked by grease or foreign materials. Grease usually enters the sewer system through the kitchen sink. Grease is found in items such as meat fats, lard, cooking oil, food scraps and dairy products. The grease sticks to the sides of the pipes on your property and in the streets. Over time, build-up can cause a block in the entire pipe. Foreign materials also contribute to overflow by entering through unsecured clean-out caps and broken sewer laterals. What this may mean to you is: •Raw sewage overflowing in your home or your neighbor’s home; •An expensive and unpleasant cleanup; •Raw sewage overflowing into streets, yards, parks and creeks; •Potential contact with disease-causing bacteria; and •An increase in repair and maintenance costs for the City of Santa Rosa, which causes higher sewer rates for customers. What can you do to help? The easiest way is to keep grease and foreign material out of the sewer in the first place and if you have an issue or happen to see an overflow in progress, call immediately! How can you do this? Never pour grease down the sink or toilet. Place all cooking grease and oil in a sealed container and dispose in the trash. Scrape grease and food scraps off of cooking surfaces and put them into the trash for disposal. Do not put grease down the garbage disposal. Garbage disposals do not keep grease out of the system, they only shred material into smaller pieces. Put in sink strainers to collect scraps and place scraps in the trash. Secure all sewer clean-out caps and repair any broken sewer laterals. Call the City of Santa Rosa, Environmental Services Section at (707) 543-3369 if you have any questions.

Additional overflow information is available on the California Integrated Water Quality System (CWIQS) project website. 

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1. Will my children change school districts?

No.

2. Will bus services change?

No.

3. Will I be served by a different fire department?

No, the Santa Rosa Fire Department currently provides service to the unincorporated areas that are the subject of the annexation, and that would not change.

4. Will I be served by a different police department?

Police service will transition from the Sonoma County Sheriff and California Highway Patrol to be provided by the Santa Rosa Police Department; this change will be effective November 1, 2017. For inquiries regarding police reports occurring before November 1, 2017, please contact the Sheriff’s Office at 707.565.2650.

5. What is neighborhood oriented policing?

The goal of the neighborhood oriented policing program is to bring the police and the public it serves closer together to identify and address crime issues. This program combines traditional aspects of law enforcement with prevention measures, collaborative problem-solving, community engagement and community partnerships.

6. What other services will change?

Public works, recreation and parks, housing, building and planning services that are currently provided by the County would be replaced with services provided by the City of Santa Rosa.

7. Can I connect to water and sewer service?

Many properties in the annexation area are already connected to City water and sewer services. However, if you are not, as a City resident you can choose to connect when services become available. In addition to the cost of construction, all new connections are required to pay a 1-time demand fee (connection fee).

8. Do I have to connect to sewer and water after annexation?

If you have a health hazard and a public sewer main exists within 200 feet of your property, you may be required to connect to the public sewer system. Otherwise, you can keep your existing septic system. Properties are not required to connect to the public water system.

9. How is graffiti removal handled in the City?

The Santa Rosa Transportation and Public Works, Police, and Recreation and Parks Departments work collaboratively to address graffiti vandalism through abatement, education and enforcement. The Transportation and Public Works Department removes graffiti from public property. The Police Department is responsible for graffiti abatement from private property. The Recreation and Parks Department removes graffiti in City parks.

10. Will additional street lighting be added to the area?

Upon annexation, additional street lights can be requested by a neighborhood through the City's Transportation and Public Works Department in conjunction with the installation of new curb, gutters and sidewalks. It is unlikely that new street lighting would be installed without also installing curb, gutters and sidewalks. Unless street improvements are installed with new development, they would be prioritized among other City projects through the Capital Improvement Program (CIP) and installed when funding is available.

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1. Where do I pick up my race bib?

Pick up your race bib from Fleet Feet Santa Rosa (111 Third Street) on Saturday, March 10th from 10am-6pm. You must bring a signed Waiver Form to pick up your bib. If you are picking up race packets for other participants, you must bring their signed forms with you or we cannot issue their packets – no exceptions. You do not need to show your ID at packet pickup.

Fill out this waver form (PDF).

2. Do I need to pre-register or can I register on race day or at packet pickup?

Sorry, the last day to register is March 8, 2018.

3. Will there be water or snacks on the 5k course?

There will be water at the start and finish line. If you know you will need more water than that during your 3.14 mile run or walk, please plan to have a water bottle with you on the course. Fresh fruit provided by Whole Foods Market will also be at the finish line for refueling.

4. Do I need to bring identification on race day?

For individuals 21 years and up planning to consume beer at the event, a valid photo ID will be required to receive a beer wristband. Only those with wristbands (whether a race participant or not) will be served beer at the beverage tent.

5. What is included in my registration fee?

Racers will receive a goodie bag, fruit and water, and a commemorative mug after crossing the finish line. One free beer OR root beer is allowed to each registered race participant. Additional will be available for purchase. Non-participants may also purchase beverages. Registrants will also be eligible to participate in the costume contest for a chance at prizes after the race.

6. I registered for the St. Patrick's Day 5k, but now I can't participate, can I receive a refund or else transfer my registration to someone else?

Sorry, but there are no refunds or transfer of registrations for the St. Patrick's Day 5k.

7. What is the route for the 5K?

The race will start in Finley Community Park, travel southbound down Stony Point Drive and make a left to enter onto the Santa Rosa Creek Trail traveling East on the trail. There will be a turnaround midpoint at Pierson Street and the route will then travel West back down the Creek Trail, until getting to Stony Point Road and heading back to Finley Park. To ease the flow of traffic on the route, when you go to line up at the start line you will have to choose one of the following waives for your start position:
- Under 9 minute and 30 second per mile pace
- Over 9 minute and 30 second per mile pace (All participants with baby strollers must line up for this waive)

8. Are strollers and dogs allowed on the race course?

Only single baby strollers are allowed on the course, but must line up in the very back at the start line. Please be courteous of all participants' 5K experiences out on the course, thank you! Sorry, no dogs or double strollers allowed.

9. Where should I park?

Finley Park has a large parking lot. Parking is also available across the street from the park at the Municipal Services Center North Building (55 Stony Point Road).

10. How do I access photos taken at the event?

We will have event photographers onsite to capture the event action. Participants can also have their photo taken at the photo booth. All photos will be available for viewing on Santa Rosa Rec & Parks Facebook page within one week after the event. Our photos are totally free because we encourage you to share your awesome experience with others! Rosa Rec & Parks Facebook page

11. What prizes will be awarded?

You will be able to view live results on your smart phone immediately after the race by scanning the QR code on your race bib or by going online. The overall top 2 male and top 2 female runners will each receive a $50 gift card from our Sponsor Fleet Feet Sports. Awards will also be given to the top 3 male and top 3 female finishers in each age group and those awards can be picked at the 5K Award Pick-Up tent once top finisher results have been posted (approximately 4pm). Visit the website.

12. What if I can't stay to pick up my award?

If you finish in the top 3 in your age group, and are not able to stay to pickup your award bag, you will be able to pick it up from Fleet Feet Sports Santa Rosa (111 Third Street) during their business hours until March 25, 2018. Fleet Feet's business hours are:
- Monday-Friday, 10am-7pm
- Saturday, 10am-6pm
- Sunday, 12-5pm

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1. How can I get agendas for upcoming meetings emailed to me?

Sign up to receive these agendas using GovDelivery.

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1. What is the Partnership?

blah blah blah words 

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1. How much is the Utility Users Tax?

The tax is 5% of utility charges.

2. Is there a limit to how much I have to pay?

The maximum tax is $1,000 for each utility, for each service user, at each contiguous location, per UUT Year.

3. What is the UUT Year?

The UUT Year is a 12-month period that begins on September 1st and runs through August 31st.

4. How do I know if I've paid more than the maximum tax?

• Ask yourself, "Did I pay more than $1,000 in UUT (or more than $20,000 in utility charges) for any one of the taxed utilities (electric, gas, telephone or cable television) in a UUT Year?"
• Compile your utility bills for the 12-month period of September 1st through August 31st.
• Make sure to separate bills and taxes paid:
  • Per utility
  • Per user
  • Per contiguous location
• Add the UUT paid portion from these bills separately. If any one exceeds $1,000 you may be entitled to a refund.

5. How do I request a refund?

To learn more, visit our Utility Users Tax Refund Page.

6. Is there a deadline for submitting a request for a refund?

The deadline to submit a request for a refund is on August 31st of the year following the UUT year. See below for a list of UUT years and deadlines.

• UUT Year September 1, 2014 - August 31, 2015 ----> Deadline is August 31, 2016
• UUT Year September 1, 2015 - August 31, 2016 ----> Deadline is August 31, 2017

7. Why do I have to provide copies of all my bills with a refund request?

We are required to verify the taxes paid in order to determine if you qualify for a refund. We do not have access to your utility accounts.

8. Who will get the tax refund?

The refund check will be sent to the utility account holder.

9. What happens if I decide to prepay the maximum tax to the City?

We will send you a bill each September for each utility you request to prepay. You can sign up to prepay at any time without waiting for the UUT Year to end.

10. What if I can't compile and submit all copies of my utility bills by the deadline?

Submit your completed refund request form before the deadline with an explanation of any missing backup documentation. Review of your refund request will be pending until all backup documentation is received.

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1. Can I get my impounded vehicle out prior to the 30 day impound period?

There may be extenuating circumstances to the 30 day impound rule. The owner of the vehicle may request a Post Storage Hearing in order to present these facts to the SRPD hearing officer. For more information, please contact the Santa Rosa Police Department Records Bureau at 707-543-3600.

2. What is a Post Storage Hearing?

A Post Storage Hearing is an interview conducted by the officer in charge of impounds at the request of the registered owner of the vehicle. This interview determines whether the vehicle in question can be released prior to the 30 day impound period. For more information, please contact the Santa Rosa Police Department Records Bureau at 707-543-3600.

3. Why do you charge $200 for a vehicle release form?

The $200 release fee is an administrative fee applied to the release of an impounded vehicle as authorized by local City ordinance and 22850.5 of the California Vehicle Code. For more information, please contact the Santa Rosa Police Department Records Bureau at 707-543-3600.

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1. What are water and sewer demand fees, and why do I have to pay them?

Demand fees, also known as connection fees, are one-time fees charged to new users (or existing users increasing capacity) connecting to Santa Rosa’s Water, Wastewater and/or Recycled Water systems.   Demand fees recover the costs associated with providing water and sewer facility capacity to new users and existing users requiring additional capacity.  Currently, Santa Rosa’s demand fees are calculated using the type of use of the project (residential or non-residential) and based upon past investments and future anticipated investments into the Water and/or sewer infrastructure. Please see the following link: https://srcity.org/2292/Demand-Fees

2. Do I have to pay demand fees for an Accessory Dwelling Unit?

NEW ADU’S, up to 750 sq. ft., have no water or sewer demand fees, or separate meter requirement.   Santa Rosa Water recommends installing a separate water meter as it has been shown that when a user pays their own bill, they tend to conserve more water. If an ADU meter is proposed, a meter and processing fee will be applied.

NEW ADU’S, over 750 sq. ft., will be required to pay water and sewer demand fees and will be required to install separate water meter. 

ADU CONVERSIONS, up to 1200 sq. ft., have no water or sewer demand fees, or separate meter requirement.  Santa Rosa Water recommends installing a separate water meter as it has been shown that when a user pays their own bill, they tend to conserve more water. If an ADU meter is proposed, a meter and processing fee will be applied. Exception: ADU conversions that propose additional sq. ft. will be considered new, and subject to demand fees and separate meter requirement if the ADU exceeds 750 sq. ft. 

3. How do I apply for a permit to install property side water and/or sewer plumbing?

Onsite plumbing is permitted through the Building Division of Planning and Economic Development. For more information: visit https://srcity.org/262/Building-Division (707) 543-3200, or email [email protected].

4. How do I get City water or sewer if my parcel is in County jurisdiction?

Allowance of City water and sewer connection to a parcel under County jurisdiction is dependent on the area of the parcel. A Utility Certificate or Annexation to the City may be required. To reach a City Planner for options, please contact [email protected] or see the following link: https://srcity.org/354/Planning-Division

5. How do I know if my project will need fire sprinklers?

Fire sprinkler requirement is assumed unless the project meets sprinkler exemption criteria. For more information please contact Santa Rosa Fire Department at [email protected] or visit their website at https://srcity.org/627/Administration

6. What is the Water Demand Offset policy and how do I comply?

Go to the city's Water Demand Offer Policy and Fees page.

7. What is an Encroachment Permit?

Encroachment Permits are required for any work in a public right of way or public utility easement. To find out more about Encroachment Permit requirements and how to apply, please see the following link: https://srcity.org/514/Encroachment-Permits. Please contact [email protected] with questions.

8. What license of Contractor is required for water and sewer encroachment work?

Water service lateral and meter plumbing work requires a Class A or Class C-34 Contractor. 

Sewer lateral plumbing work requires a Class A or Class C-42 Contractor.

Water and sewer main plumbing work requires a Class A Contractor. 

9. How do I find Contractors by Class of License for estimates or to hire for work?

Search for California State Contractors by Class of License using the following websites:

California State Contractors Board: https://www.cslb.ca.gov/ 

North Coast Builders Exchange: https://ncbeonline.com/ 

10. Why do I have to install a backflow device?

Backflow devices are required with any proposed project that has the potential to cause contamination to the City water distribution system. Device requirements are posted in the City’s Water Design Standards: https://srcity.org/DocumentCenter/View/18370/Water-Design-Standards

11. Why do I have to install a sewer cleanout near the street in the public right of way?

Per City code 15-04.035, it is the responsibility of the user (property owner) to maintain the lateral from the City sewer main to the structure being served by City sewer.  A sewer cleanout gives the City (at their discretion) the option to access the lateral to look for issues and/or provide maintenance on the section of lateral between this cleanout and the sewer main. The cleanout is installed per current City Standards (513/513A).

12. Why do I need an Encroachment Permit to install a new backflow device or a new sewer lateral cleanout?

Backflow devices and sewer lateral cleanouts, although considered private, are typically situated within a public right of way or public utility easement. 

Any work in the public right of way or within a public utility easement requires an encroachment permit.

13. Can I install a backflow device and/or sewer cleanout as an owner/builder or does installation require a licensed contractor?

Backflow devices and sewer lateral cleanouts can be installed by owner/builder, or contractor. Backflow devices must be tested by a Certified Backflow Tester upon installation. For a current list of Certified Backflow Testers, see list at the following link: https://srcity.org/993/Water-Quality

14. How do I add a meter to my duplex, or second unit, for separate billing option (commonly referred to as a meter split)?

See the following link to instructions: https://www.srcity.org/DocumentCenter/View/14035/Meter-Split-Permit-Fees?bidId=

15. How do I get a hydrant flow test for my fire sprinkler calculations?

Please see the following link: https://srcity.org/DocumentCenter/View/8916/Fire-Flow-Testing-Brochure---September-2015-PDF?bidId=

16. What is the South Park Sanitation District?

For information on South Park Sanitation District, which is managed by Sonoma Water, please see the following link: https://www.sonomawater.org/spcsd 

If your property is located within Santa Rosa City limits, but within the South Park Sanitation District (e.g., Roseland Annexation area), permits will be reviewed, and fees will be collected by City of Santa Rosa staff. 

For more information regarding SPSD permits and fees for parcels within City of Santa Rosa jurisdiction, please contact SPSD at (707) 521-6215. 

If your property is located outside of Santa Rosa City limits, your plans will be reviewed, and fees collected by Permit Sonoma.  

For more information regarding SPSD permits and fees for parcels in County jurisdiction, please contact Permit Sonoma at (707) 565-1900, or visit their website at:  http://sonomacounty.ca.gov/Permit-Sonoma/

17. Why do I need to obtain a fire protection permit prior to encroachment permit issuance for commercial fire system?

As part of the fire protection permit review, lateral size, location of FDC, and public fire hydrant requirements are determined. Installing this infrastructure under an encroachment permit ahead of these determinations could result in costly changes to the applicant.

18. How do I get a temporary construction meter?

See the following link to our temporary meter brochure: https://srcity.org/DocumentCenter/View/8912/Temporary-Construction-Meter-Permit-Brochure-PDF?bidId=

19. What are the rules for paying large permit fees with cash?

Please see the following link to cash payment instructions:  https://srcity.org/DocumentCenter/View/19834/Instructions-on-making-cannabis-permit-payment?bidId=

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1. Is our drinking water safe?

• Your drinking water is safe. The water quality of municipal drinking water is continuously monitored and tested to ensure it meets or exceeds all state and federal drinking water standards.
• The Sonoma County Water Agency (Water Agency) supplies water to more than 600,000 residents who live in the cities of Santa Rosa, Windsor, Rohnert Park, Cotati, Petaluma, Sonoma, North Marin Water District, Valley of the Moon Water District, and California-American Water.
• The Water Agency is actively monitoring the watershed for any potential changes in water quality. To date, the Water Agency hasn’t seen any water quality issues associated with the recent wildfires. (Updated: 9/8/17)
• Your water utility may supplement water supply with other local sources. For more information on drinking water quality in your neighborhood, visit www.sonomacountywater.org/water-quality.

2. How will I know if my water is contaminated?

If water quality is compromised, your water supplier is required to notify you with a “Boil Water Notice”, “Do Not Drink Water Notice” or a “Do Not Use Water Notice.” If you receive a boil water notice, do not drink the water without boiling it first. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or use bottled water. If under a Boil Water Notice, boiled or bottled water should be used for drinking and food preparation until further notice, as boiling kills bacteria and other organisms in the water.

3. What is being done to protect the water supply impacts from the fire?

• In collaboration with the U.S. Geological Survey and Lawrence Berkeley National Laboratory, the Water Agency has developed a water quality monitoring program to assess the potential impacts to the Water Agency’s drinking water facilities resulting from the wildfires.
• Data collected from this program will also be helpful in assessing potential impacts to other water supply systems within and downstream of the affected areas, as well as potential ecosystem effects.
• To protect our drinking water system, multiple local agencies are working together to prevent fire-related debris, pollutants and sediment from burned areas from being carried into our storm drains, creeks and rivers.

4. Is the water from my well safe to drink?

Private well water is not regulated by any government agency. Although your well water may taste and smell fine, the only way to know your well water is safe is by testing it. It is the responsibility of the individual property owner to ensure that their drinking water supply is safe by having the well water tested by a state certified laboratory. View a list of Laboratories that can perform these tests on the County of Sonoma Environmental Health & Safety website.

5. Where does tap water come from?

The raw water for drinking water purposes starts as either surface water or groundwater. Surface water is just what the name implies; it is water found in a river, lake or other surface impoundment. Groundwater is that which is trapped beneath the ground. Rains that soak into the ground and rivers that disappear beneath the earth are a few of the sources that recharge the supply of underground water.

Groundwater wells near the Russian River provide the bulk of Santa Rosa’s water supply. The City, however, has two very deep wells that provide 2.5 million gallons per day of our 27 million gallon per day summertime requirements. The City’s two groundwater wells only operate from April to November of each year.

6. Why is the drinking water stored in large tanks on hillsides?

This type of water storage ensures that water pressure and water volume are stabilized and provides sufficient water supply to fight fires, even if the electricity that normally pumps water is turned off.

7. What is the best choice of drinking water: bottled or tap water?

Tap water, because our water is of excellent quality, carefully monitored, and affordable.

When we look at issues such as quality, monitoring and affordability, we see that bottled water doesn't always measure up. Some brands of bottled water may be of excellent quality, but others can have inferior quality or they may be simply taken from municipal water supplies. All of the bottled waters are more expensive than tap. For the price of one small bottle of water, you would be able to buy about 340 gallons of tap water.

There are also fewer government regulations to guide the bottled water industry. Monitoring requirements aren't as stringent as are those for tap water. For quality, consistency and affordability, tap water is the better choice.

8. My tap water sometimes has an odd taste and odor. Why?

Usually taste or odors are caused by on-site effects at the home or business. Water heaters can impart odd odors, and if a garden hose is attached and pressurized, it can cause odors at the tap. If your home is on a cul-de-sac or dead-end street, sometimes the water main does not circulate and can cause odors. Aesthetic characteristics generally do not pose a public health threat.

Chlorine or chemical tastes or odors are usually caused by the addition of chlorine to the water.

9. What can I do to avoid taste and odor in my tap water?

Although harmless, it can affect the taste and smell of your drinking water even at very low concentrations. The best way to reduce taste and odor is to run the faucet for several minutes, put some water in a container, and/or refrigerate it before drinking.

10. Is my tap water safe to drink?

Yes. We test our drinking water continuously to assure quality. We meet or exceed health-based standards for tap water quality.

11. Does Santa Rosa fluoridate its drinking water?

No. We do not add fluoride to the tap water. Santa Rosa Water's average naturally-occurring fluoride level was so low we could not detect it this year. The optimal fluoride level recommended by the American Dental Association (ADA) is 0.7 ppm. You may want to consult your dentist about ways to prevent tooth decay. For more information about fluoridation, oral health, and current issues, visit Sonoma County's Department of Health Services Website.

12. Is fluoride in my drinking water safe?

Yes. This naturally present fluoride in drinking water is below the Maximum Level of 2.0 mg/L set by the US EPA.

13. What is water hardness?

View an Explanation of Water Hardness.

14. What are the health effects associated with hard water?

Hard water is not known to cause any adverse health effect.

15. What is the conversion factor for mg/L of hardness to grains per gallon of hardness?

One grain per gallon of hardness is equivalent to 17.1 mg/L (calcium carbonate equivalent).

16. How do I set my water softener correctly?

If you decide to purchase a water softener, you need to set it according to the hardness of the tap water. Average hardness for Santa Rosa’s water is 5.5 grains per gallon. Also, iron is below detection levels.

17. What is the white residue on pots and pans after I boil water?

Santa Rosa tap water is Moderately “hard.” Groundwater sources contain calcium and magnesium hardness. The minerals in the water leave a conspicuous white residue or spots when water is boiled or evaporates. This residue is primarily calcium and is not harmful to human health.

View an Explanation of Water Hardness.

18. If I am on a salt-restricted diet, will the sodium in drinking water hurt me?

No, for an individual on a restrictive sodium diet who consumed two liters of water daily, our drinking water would account for no more than 2.7% of the allotted sodium budget, based on 1,500 mg per day.

19. What are total coliform bacteria?

Total coliforms are a group of closely related bacteria that are (with few exceptions) not harmful to humans. They are natural and common inhabitants of the soil and ambient waters (e.g., lakes, rivers, and estuaries), as well as the gastrointestinal tracts of mammals.

20. What is E. coli? Where does it come from? How can water be treated to protect against E. coli?

E. coli is short for Escherichia coli. E. coli is a type of fecal coliform bacteria commonly found in the intestines of animals and humans. E. coli comes from human and animal wastes. During rainfalls, snow melts, or other types of precipitation, E. coli may be washed into creeks, rivers, streams, lakes, or groundwater.

When these waters are used as sources of drinking water and the water is not treated or inadequately treated, E. coli may end up in drinking water. The water can be treated using chlorine, ultra-violet light, or ozone, all of which act to kill or inactivate E. coli. Santa Rosa’s water is naturally filtered and properly treated to eliminate E. coli.

21. How often do you test tap water for total/fecal coliform?

Every week we test tap water for presence/absence of coliforms. We also collect at least 120 samples each month at the representative sites throughout the City’s distribution system. The City has its own water quality lab certified through the State Water Resources Control Board, which performs bacteriological analysis of coliform, implementing EPA-approved methods in-house. The absence of total coliforms in the distribution system minimizes the likelihood that fecal pathogens are present. The total coliforms are used as indicators to determine the vulnerability of a system to fecal contamination.

22. Why is water tested for total/fecal coliform only?

EPA considers total/fecal coliform as useful indicators for the pathogens. Presence or absence of total coliforms determine the adequacy of water treatment and integrity of the distribution system.

23. What can cause the tap water to be cloudy or milky?

View an Explanation of Cloudy Water.

24. What can cause tap water to smell like bleach?

Chlorine used for disinfection of drinking water may produce a bleach odor in the tap water.

25. Sometimes water coming out of my tap is brown or has sediments in it. Why?

This is caused by sediment in the water mains that is disturbed by fire hydrant use or water main line flushing. Illegal use of fire hydrants can cause severe damage because the inexperienced user opens or closes the valve too fast. This can cause a water hammer which, at the very least, can cause colored water. A water hammer has been known to blow fire hydrants out of the street.

26. What should I do if I turned on a faucet, and the water coming out is discolored?

Do not be alarmed. Run your faucets for about five minutes to make sure the water is clear. If the water does not clear within a few minutes, please notify the Water Quality Division at 707-543-3965.

27. What is wrong if I smell a rotten egg odor when I run water in the house?

The smell of rotten eggs indicates the presence of hydrogen sulfide. The odor originates as sewer gas being displaced from the drain when the tap is run. A simple test is to fill a glass of water, take it to a room that has no water, and then sniff the water. If the water no longer has an odor, the drain is the source. A remedy for cleaning the drain is to pour one-quarter cup baking soda down the drain and follow it with a cup of vinegar. When the mixture fizzing stops, flush the drain with boiling water.

Show All Answers

1. Where does Weed Abatement apply?

• All undeveloped parcels (vacant lots)
• All developed parcels over .5 acres having over .5 acres of unimproved land
• All parcels located within the Wildland Urban Interface Fire Areas

2. What is Weed Abatement?

Weed abatement is the actual removal of combustible growth and material from property actual removal of weeds and/or rubbish as performed by the parcel owner or a contractor hired by the parcel owner. Parcels that are not in compliance and have received notices and have not taken action to comply with their notices will be sent to a contractor hired by the City of Santa Rosa Fire Department. The parcel owner will be held responsible for all costs incurred including the initial inspection fees (including the investigation, inspection, preparation, service, and/or publication or administrative notices and other related clerical costs performed by the Fire Department).

3. Does the Fire Department spray for weeds or perform the removal of weeds/rubbish?

No. The property owner is responsible for removal of weeds/rubbish. The Fire Department inspects the property for compliance.

4. What do I do if I receive a notice?

Each year, information regarding the weed abatement program is included in water bills and
messaged to the public through various methods including social media and our website. Please
inspect your property and take whatever actions are necessary to bring your property into
compliance before it is inspected.
Inspect your property frequently throughout the year. You are required to maintain your property
per the ordinance #3681 throughout until the end of the fire season.
• If the property is maintained properly and is in compliance when inspected by the City, owners
will not be charged for the inspection.
• If a property is not in compliance when inspected by the City, the owner will then receive a
reminder notice and a re-inspection will occur after a minimum of 2 weeks.
• If a property remains uncorrected during the second inspection, the property owner will be issued
a violation notice and charged for all costs related to the inspection and re- inspection of that
property.
If you are maintaining your property to be in compliance, we thank you and appreciate your fire
prevention efforts.

5. What does it mean if I have received a "violation notice"?

Property owners are responsible to maintain their properties to be in compliance at all times and
inspections are conducted throughout the fire season.
If a property is not in compliance when inspected by the City, the owner will then receive a notice
of violation and a re-inspection will occur after a minimum of 2 weeks.
The violation notice that has been received should list any violation that was found on the
property as well as a timeline for when the property is scheduled to  be
inspected again.

Property owners are required to correct all violations on the property as soon as
possible to avoid additional charges from the City.
Because the property was not in compliance with the requirements of the City's Ordinance when it
was inspected for the second time, you are being charged for the Fire Department's costs related to
all inspections of your property.
If the violation(s) listed is/are not corrected prior to the next inspection, the City is
authorized to hire a contractor to abate the property at the property owner's expense, in addition
to any other charges and all expenses related to the inspections of the property. Any unpaid
charges will be added to the property owner's tax bill as a lien on
the property.

6. Can I dispute a violation or an invoice?

Yes. You must provide the following information in writing:
• Invoice number
• Parcel number
• Photo documentation that your issues have been resolved per the requirements of the Ordinance
• Any receipts and/or evidence that you have that pertain to the resolution of the issue
• A signed letter explaining why you are disputing the violation
• Send to:
Santa Rosa Fire Department
Weed Abatement: Dispute
2373 Circadian Way
Santa Rosa, CA 95407

7. What if I do nothing?

If the violation(s) listed is/and not corrected prior to the next inspection, the City is authorized to hire a contractor to abate the property at the property owner’s expense in addition to any other charges and all expenses related to the inspections of the property.

8. Will I be charged for that?

Yes. You will be responsible for all costs incurred for the contractor, inspections, and administration fees. These fees can be attached to your tax roll for you parcel.

9. What if I am the new owner, and the previous notices were not received by me?

We ask that you dispute that charges following the instructions above. The charges will follow the parcel, and may be added to the tax roll for that property. Any previous owner information is helpful.

10. What if the parcel is owned by a group/corporation, and I was not receiving my mail at my mailing address?

The mailing address is provided through the Sonoma County Assessor’s Office that the group/corporation designated. The group/corporation is still responsible for any and all costs incurred for the parcel. It is strongly recommended that any changes are updated at the County Recorder’s Office.