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1. Why is the City going beyond what the State is requiring when the new energy code already has a large increase in energy requirements?
2. What are the advantages to all-electric buildings?
3. What are the potential drawbacks of an all-electric building?
4. Are all-electric buildings viable today?
5. What happens to electric water heaters and induction cooktops when the power goes out? Isn’t it better to have a gas stove to be able to cook meals and a gas water heater to have hot water?
6. Won’t this add costs and make it more difficult to build housing?
7. How do construction costs compare?
8. How does the life cycle cost compare?
9. Why the focus on new residential construction?
10. How reliable is the electric grid as compared to natural gas pipelines?
11. Will you take my gas stove away?
12. What is this electric induction cooking all about?
13. Can a heat pump water heater match the performance of a gas system?
14. Will the heat pump water heater need to be supplemented by electric resistance?
15. Doesn’t electricity produce emissions as well? What will these buildings run on when the sun goes down?
16. What about adding more electricity to the grid?
17. Does this affect smart meter opt out?
18. Is it harder to sell an all-electric house?

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1. When are Aquatic Center Birthday Parties offered?
2. I want to come early and set up. When is the earliest time I can come in?
3. Are the parents of the kids included in the party packages?
4. Can I bring in my own food or beverages?
5. Do my party guests need to wait in line to get in?
6. Do you provide balloons? Can I bring in my own balloons?
7. Do you provide tablecloths or decorations? Can I bring my own?
8. Are there any special rules for the Waterslide?
9. What is the maximum number of guests that can attend?

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1. What is bike/scooter share?
2. How do I rent a bike/scooter? How do I end my trip?
3. What is Santa Rosa doing to ensure shared bikes/scooters don’t impede pedestrian access and clutter sidewalks?
4. What do I do if I see a shared bike/scooter that has been mis-parked, vandalized, or stolen?
5. Are there any places where shared bikes and scooters cannot be ridden?
6. How fast are people allowed to go on the bikes/scooters?

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1. Are mobile vending trucks/carts allowed in the City?
2. What is the cost of a business license in the City versus in the County?
3. What type of home occupations are allowed in the City?

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1. How do I contact a school in Santa Rosa?
2. What is the local number for the Department of Motor Vehicles?
3. Who does our refuse and recycling collection?
4. Who do I contact for information on a business license?
5. What is the number for Animal Control and Regulation?
6. Who do I contact if I have a problem with my cable television service?
7. How do I report an abandoned vehicle?
8. What is the number to contact the Sonoma County Courts?
9. Where do I get a marriage license?
10. What office do I contact to get a copy of my birth certificate?
11. Where is the Social Security office?
12. Who do I talk to about my property taxes?
13. What is the difference between the City Attorney and the District Attorney?
14. Can the City Attorney represent private citizens?
15. How can I get a copy of the City Code or a city ordinance?
16. My neighbor’s tree limbs and branches overhang my property. Can I trim them without my neighbor’s permission? If my neighbor’s tree limbs and branches fall on my property, can I make my neighbor clean
17. I drove my car through a pothole in the street and sustained damage to my car. I feel the City was negligent. Will the City pay for this?
18. What is the process for getting a proclamation on the council agenda?
19. How do I address the City Council?
20. How do I get rid of mice or bugs in my home?

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1. What is the mission of the Community Advisory Board (CAB)?
2. What does the CAB do?
3. How often does the CAB meet?
4. What are the CAB Subcommittees?
5. How many CAB members are there?
6. What are the ideal qualities for a CAB member?
7. What is a Neighborfest?
8. What is the Capital Improvement Program and what is the CAB's role in the CIP??
9. What is community engagement?

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1. What types of projects may be funded?
2. Who may apply?
3. What expenses are eligible for reimbursement through the CIG Program Grant?
4. What is a grant match and how much is required?
5. What are eligible matching funds?
6. What are the eligibility criteria for the grant application evaluation?

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1. Why is the City doing this survey?
2. When and how is this survey happening?
3. Will surveyors come onto my property?
4. Is my property a historic resource?
5. Will the survey update affect my property or me?
6. How do I participate in the survey process?

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1. ¿Se volerá a evaluar mi propiedad?
2. ¿Cambiará el costo de mi seguro de hogar?
3. ¿Cómo afectará la anexión el valor de mi propiedad?
4. ¿Cambiara mi dirección o código postal?
5. ¿Puedo reparar mi vehículo en mi casa?
6. ¿Hay alguna diferencia en las restricciones de estacionamiento para vehículos recreativos (RV), o el almacenamiento de otros vehículos, en la Ciudad al contrario del Condado?
7. ¿Existen restricciones de estacionamiento de vehículos comerciales en propiedad privada (ejemplo: un dueño de su vivienda estacionando su camión de trabajo en la entrada de su casa)?
8. ¿Puedo mantener a los animales de granja?
9. ¿Habrán inspecciones por parte de la Ciudad de los edificios existentes cuando se efectúe la anexión?
10. ¿Dónde están las unidades de segunda vivienda permitidas y cuáles son los requisitos del permiso? ¿Hay límites sobre quién puede ocupar la segunda unidades?
11. ¿Cuál es el costo de los permisos para nuevas construcciones en la Ciudad en comparación a las del Condado (ejemplo: Una residencia unifamiliar existente de 400 pies cuadrados)?
12. ¿Pueden los usos no conformes continuar sobre la anexión?
13. ¿Sera requerido que las áreas que actualmente no tienen aceras que las pongan a partir la anexión? ¿Quién paga por las nuevas aceras?
14. ¿Existen permisos o supervisión necesarios para mantener los árboles en la propiedad privada?

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1. Will my property be reassessed?
2. Will the cost of my home insurance change?
3. How will annexation affect my property value?
4. Will my address or zip code change?
5. Can I repair my car at my home?
6. Is there a difference in the parking restrictions for recreational vehicles (RVs), or storage of other vehicles, in the City versus in the County?
7. Are there restrictions to parking business vehicles on private property (example: a homeowner parking his/her work truck in the driveway of their home)?
8. Can I keep farm animals?
9. Will there be City inspections of existing buildings upon annexation?
10. Where are second dwelling units allowed and what are the permit requirements? Are there limits on who can occupy second units?
11. What is the cost of permits for new construction in the City versus in the County (example: 400-square-foot addition to an existing single-family residence)?
12. Can nonconforming uses continue upon annexation?
13. Will areas that do not currently have sidewalks be required to put them in upon annexation? Who pays for new sidewalks?
14. Are there permits or oversight required to maintain trees on private property?

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1. What is being built?
2. Why are you building a splash pad?
3. Will the Finley pool be closed during construction?
4. What is being done to accommodate programs displaced during the Finley closure?
5. What will the water temperature be at the Ridgway pool?
6. Will early morning and evening Lap Swim be offered at Ridgway during the Finley closure?
7. What will happen to Spring 2024 Swim Lessons during the Finley closure?
8. Will you offer Water Fitness at Ridgway during the Finley construction closure?
9. What is happening to Water Polo during the Finley construction closure?

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1. Why do so many apparatus respond to simple incidents?
2. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?
3. Why do I see firefighters cutting holes in the roof of a building on fire?
4. Why do you block traffic lanes at auto accidents, more lanes than are necessary?
5. Can I barbeque on my balcony?

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1. Is this going to cost me anything?
2. What if I don’t want to get an update at 6 a.m. about a delay on the 1st bus route?
3. What if I stop receiving tweets or I believe I am not getting all of the Santa Rosa CityBus tweets?

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1. How do I distinguish public property from private property?
2. Who is responsible for graffiti removal on private property?
3. What information do I need to report graffiti vandalism in progress?

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1. What is considered household income?
2. What documentation do I need to submit as proof of income?
3. What kind of documentation do I need to submit as proof of occupancy?
4. When will I start receiving H2O assistance?
5. I’m a tenant. Do I need my landlord’s permission to participate in your programs?
6. What happens during the Water-Use Efficiency Audit?
7. Why do H2O customers need to participate in the on-site Water-Use Efficiency Audit program?
8. Am I required to have a Water-Use Efficiency Audit to complete my H2O application or to re-enroll in the program?
9. Do I have to replace toilets and plumbing devices?

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1. 1. What is the Homeless Encampment Cleanup Pilot Program?
2. 2. What is an encampment - how do you define it?
3. 3. Why is the encampment at the 6th Street underpass being prioritized over other encampments?
4. 4. What are you doing to inform the occupants of the encampment about the Pilot Program?
5. 5. The Pilot Program includes activation of an additional 50 beds at the Samuel L. Jones Hall Homeless Shelter. Are these the same 50 beds from the winter shelter?
6. 6. Is the Housing First protocol part of this?
7. 7. What about people living in the encampment that have pets?
8. 8. How long can people stay in shelters and hotels?
9. 9. Are there statistics from other communities using the same approach?
10. 10. Is there a way to access the budget for this project?
11. 11. How is the City going to measure success?
12. 12. Do you track the people you have contact with?
13. 13. Has data shown that people are staying in housing?
14. 14. How are you going to keep people from coming back to the encampment site? What happens if someone sets up camp after the cleanup takes place?
15. 15. Do you anticipate any challenges when implementing the Pilot Program? How will you make sure the occupants don't end up in other areas of the city such as parks or the downtown area?

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1. What is the City doing to address homelessness in our community?
2. Where can people go rather than living on the streets?
3. What is being done about encampments on public property?
4. What can be done about encampments on private property?
5. What are the legal constraints to the City’s ability to address encampments?
6. Does the City have an ordinance related to homeless encampments?
7. Does the City enforce laws about vehicles/RVs parked on City streets?
8. How do I request signage to restrict street parking?
9. What is being done about illegal activity?
10. How can I help?

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1. What does the Housing Authority do?
2. What is HUD Section 8 Rental Housing Assistance?
3. How does one qualify for Section 8 Rental Housing Assistance?
4. What is the Santa Rosa Housing Trust?
5. Is there any money available to help me develop new housing?
6. What does affordable housing mean?

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1. Where can I find current jobs available?
2. Can I submit a resume in lieu of an application or supplemental questionnaire?
3. Can I submit an application for a position that isn’t currently available?
4. How do I submit an interest card for a position that I am interested in?
5. I am having trouble opening PDF forms. What can I do to open them?

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1. ¿Están permitidos los vehículos lonchera/carritos de comida en la Ciudad?
2. ¿Cuál es el costo de una licencia de negocio en la Ciudad en comparación al Condado?
3. ¿Qué tipo de ocupaciones de casas están permitidos en la Ciudad?

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1. ¿Mis hijos cambiarán de distrito escolar?
2. ¿Cambiarán los servicios de autobús?
3. ¿Voy a recibir servicios por un cuerpo de bomberos diferente?
4. ¿Voy a recibir servicios de un departamento de policía diferente?
5. ¿Qué son servicios policiales orientados hacia la comunidad?
6. ¿Qué otros servicios van a cambiar?
7. ¿Puedo conectarme al servicio de agua y alcantarillado?
8. ¿Cómo se maneja la eliminación de grafiti en la ciudad?
9. ¿Se agregará el alumbrado público adicional para el área?

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1. ¿Quién es LAFCO? ¿Es una agencia estatal?
2. ¿Cómo se seleccionan los comisionados LAFCO/designados?
3. ¿Cómo son las voces de los votantes no registrados 'escuchadas a través del proceso de LAFCO?
4. ¿Qué ley estableció que los votantes registrados puedan presentar una protesta y votación por escrito en una elección con respecto a la anexión?

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1. What is the City of Santa Rosa’s Last October documentary film?
2. Why did the City of Santa Rosa produce a documentary about the 2017 Sonoma Complex Wildfires?
3. Who does the documentary feature?
4. What can I expect to see when I watch Last October?
5. What was the process for making the documentary film?
6. What was the impact of the 2017 Sonoma Complex Wildfires on the City of Santa Rosa?

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1. Who is LAFCO? Is it a State agency?
2. How are LAFCO commissioners selected/appointed?
3. How are nonregistered voters’ voices heard through the LAFCO process?
4. What law established that only registered voters can submit a written protest and vote in an election regarding annexation?

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1. How are public safety services funded in Santa Rosa?
2. What types of public safety services has this measure supported?
3. How are voter-approved public safety funds allocated?
4. Is there a minimum allocation of funds for public safety services?
5. Does voter-approved public safety funding expire soon?
6. What happens if local funding expires and we lose $10 million per year for public safety and violence prevention programs?
7. What is the city doing to maintain this local public safety funding?
8. Specifically, what would the renewal measure fund?
9. How do we know funds from the renewal measure would be spent as promised?
10. Could the state take funding away from the renewal measure?
11. Would the renewal measure ensure that Santa Rosa’s visitors pay their fair share?
12. How much will the renewal measure cost?
13. Are there protections for people on fixed or limited incomes?
14. Didn’t Santa Rosa just pass a local sales tax measure?
15. Don’t sales tax measures hurt local business?
16. How would a sales tax affect auto dealerships in Santa Rosa?
17. When is the election?
18. Who can vote on the renewal measure?
19. How can I register to vote?
20. How can I find out more about voting in this election?

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1. Who do I contact for information about Auto Dismantling?
2. Where can I store Campers, RV’s, Boats and Trailers?
3. Where can I park cars or trucks?
4. Who is responsible for Street Trees?
5. What do I need to know about fences?
6. How does Vegetation Management reduce wildfires?
7. Is there a limit on garage/yard sales?
8. What is the Residential Parking Permit Program?
9. What do I need to know about basketball hoops on streets or sidewalks?
10. How do I report Street Lighting, Traffic Signals and Traffic Signs?
11. Who is responsible for sidewalk maintenance?
12. How can I report Trash Dumping?
13. How do I report Junk Accumulation?
14. How do I report illegal storm drain dumping?
15. What is the purpose of the Industrial Waste Discharge Permit?
16. How do I report Water Theft?
17. Why does a home business need a Home Occupation Permit?
18. Who do I contact for animal control?
19. Who do I call about dead animals in the public right-of-way?
20. How can I report loud parties?
21. What can I do about Solicitors?
22. How can I report a Neighborhood Crime?
23. What is Neighborhood Watch?

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1. How do I register my account for Online Account Portal?
2. What if I forgot my password?
3. How do I sign up for Paperless Billing?
4. How do I sign up for AutoPay?
5. How do I change my AutoPay payment method?
6. How do I link Accounts?

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1. What do I do if online incident reporting is not right for me?
2. What if this happened in another city can I file a report using this online police citizen reporting system?
3. What if this happened on a state Freeway?
4. What is a known suspect?

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1. What is Online Bill Pay?
2. Why should I use Online Bill Pay?
3. Who can use Online Bill Pay?
4. Is there any addition cost to use Online Bill Pay?

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1. How do I contest my citation?
2. My car was sold. Why do I continue to receive parking citations when I no longer own the vehicle?
3. I received a notice that a citation was issued to my vehicle, but I have not visited the City of Santa Rosa. How do I clear the citation?
4. I wanted to contest my parking citation but was informed that it was too late. Can I appeal, and if so, who can I make an appeal to?
5. I cannot afford to pay my parking citation. Can you cancel it?
6. Can I perform community service instead of paying for my parking ticket?
7. Can I get an extension on the payment of my parking citation?
8. Can I request a payment plan for my citation(s)?
9. Can I be arrested for my unpaid parking citation?
10. Can my vehicle be towed for my unpaid parking citation?
11. I paid my citation late and was told that the penalty could not be waived. Can I appeal?
12. Where does the City of Santa Rosa obtain vehicle registered owner information?
13. I have paid my parking citation but when I went to renew my vehicle registration, I was told that my ticket was still unpaid. What can I do?
14. I have contested the citation and I do not agree with the decision. Is there anything I can do?
15. Do I have to pay the fine amount in order to appeal the valid decision?
16. What if I do not have the money to appeal the citation to the next level?

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1. What is the schedule of a typical party?
2. Who are the staff?
3. How do I get my deposit back?
4. Are the parties safe?
5. What should participants wear?
6. Can we bring ice cream or ice cream cakes?
7. Can we bring hot food?
8. What should we tell guests?
9. Do parents stay or go?
10. What is the cancellation and refund policy?

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1. When did the Short-Term Rentals Ordinance go into effect?
2. What is a short-term rental?
3. What is a Hosted short-term rental?
4. What is a Non-Hosted short-term rental?
5. Is the City accepting applications for new Non-Hosted Short-Term Rental Permits?
6. Non-Hosted Short-Term Rental Permits are capped citywide at 182. If the number of issued Non-Hosted Permits drops below 182, will the City start accepting new Non-Hosted Permit applications?
7. What if my property is associated with an HOA?
8. Are there any restrictions on what type of housing units can be used as a short-term rental?
9. What requirements must a Short-Term-Rental operator follow to be in compliance?
10. Are there any restrictions to using a barbeque or outdoor firepit/heater at my Short-Term Rental?
11. Where can a Short-Term Rental operate in the City?
12. What is the process for City staff review of New and Renewal Short-Term Rental Permit applications?
13. Do I need to submit all of the application materials identified on the application for a Renewal Permit, even if there have been no changes to my property/unit since my original application?
14. For a Renewal application, am I required to fill out all of the fields for things like zoning district, parcel number, contact information etc. if nothing has changed?
15. Will the City send a reminder or notice of the Short-Term Rental Permit expiration date and renewal process?
16. Will the issuance and expiration month and day of my Permit change with each Renewal Permit issuance?
17. What registrations or permits are required for a Short-Term Rental to operate in compliance with the Ordinance?
18. How do I register my short-term rental for BIA assessments?
19. Where can I get receipts from my TOT payments?
20. Do I need to obtain a Business Tax Certificate?

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1. What is the Law Enforcement Officers Safety Act (LEOSA)?
2. What is a Qualified Law Enforcement Officer under LEOSA?
3. What are the requirements for carrying a concealed firearm?
4. What is the difference between a California CCW and a Federal CCW?
5. Is there an application fee?
6. Do I need to have my firearms inspected?
7. Do I need to qualify at the Santa Rosa Police Department?
8. Do I need to contact Santa Rosa Police Department every year that I qualify?
9. When is the next qualifying date with a Santa Rosa Police Department Qualified Firearm Instructor?

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1. If I find a bicycle and turn it in can I later claim it?
2. If I find and turn in any other property (i.e. money, jewelry, etc.), may I later claim it?
3. Why must I make an appointment to claim my property?
4. I have a court order that requires Santa Rosa Police Department to return my property, why do I still need an appointment?
5. Why does it take so long for me to get my property back?
6. How do I get my firearm(s) back?

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1. Can I get my impounded vehicle out prior to the 30 day impound period?
2. What is a Post Storage Hearing?
3. Why do you charge $200 for a vehicle release form?

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1. How do I fill out the application?
2. What is required of my emergency contacts if my alarm goes off?
3. What type of fees might be required?
4. What does it mean that an extra fee is charged for each and every false alarm after the first one received by the City in any twelve month period?
5. How does the officer designate an alarm as false?

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1. How can I find out the status of my case?
2. How do I know who is investigating my case?
3. Will you call me if my case ever comes to closure?
4. Will you call me if my property is found?
5. Is the Records Bureau open to the public 24 hours per day?
6. Are police reports "public information"?
7. How do I get my arrest record sealed if I am an adult (18 years or older)?
8. Can anyone obtain a copy of my arrest record?
9. Is juvenile (under 18 years old) arrest information public and can I obtain a copy?
10. How do I get a copy of my arrest history?
11. How to obtain a copy of a Traffic Collision Report?
12. How can I obtain a copy of a police report?
13. How much do copies of police reports cost?
14. How do I dispose of any unwanted firearms and/or ammunition?
15. The insurance company says it is my responsibility to obtain a copy of my accident report. Is this correct?

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1. ¿Por qué la anexión se está considerando ahora?
2. ¿Cuáles son algunos de los beneficios potenciales o la anexión? ¿Por qué quiero ser parte de la Ciudad?
3. ¿Dónde se puede ir/con quién pueden hablar para cuestiones relativas al proceso de anexión?

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1. ¿Cuál es el proceso para la anexión?
2. ¿Puede una comunidad optar por estar fuera de la Anexión del Área de Roseland?
3. ¿Qué es prezoning y cuándo se llevará a cabo?
4. ¿Cuál es el plazo para la anexión?

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1. How are speed limits established and how can I reduce or increase the speed limit on a particular street?
2. Can the City install "Children at Play" or "SLOW" signs on my street?
3. Can the City install a deer crossing sign at a particular location?
4. Can I get red curb painted in front of the fire hydrant by my house?
5. Can the City paint red curb so I can see getting out of a driveway, street or parking lot?
6. How can I get a stop sign installed on a neighborhood street to slow speeders down?
7. What is a commercial vehicle prohibition?
8. How can I get a radar speed feedback sign on my street?
9. How long can a car stay parked on the street?
10. How does a signal operate? Is a specific signal operating correctly?
11. How does a signal operate? Is a specific signal operating correctly?
12. Why do I have to stop? Why are signals so poorly synchronized?
13. Why do I have to wait so long after I stop at a specific signal?
14. Why isn’t there enough green time to get the traffic through the signal for a specific movement?
15. How do I get a new signal installed?
16. How do I find how much traffic there is at a specific location, or how many accidents there have been?
17. How do I find how a signal was operating at a specific time and date, and if it was operating correctly?
18. How does a pedestrian signal work?

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1. Will my property taxes increase?
2. Will my rent go up?
3. Will I have any new taxes or fees?
4. What are some potential benefits of annexation? Why do I want to be part of the City?

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1. What is the Safe Parking Pilot Program?
2. When will the Safe Parking Pilot Program be operational and how long will it be in operation?
3. Why was the City-owned parking lot at 55 Stony Point Road selected?
4. How has the community been notified about the Program?
5. How will the Safe Parking Pilot Program be different than large vehicle/RV encampments that we have seen in several areas of Santa Rosa?
6. How are the City and County working together to provide services like the Safe Parking Pilot Program?
7. How can we help?
8. Who is the operator?
9. What are the operator’s responsibilities?
10. What screening protocols will be in place to protect individuals participating in the Program as well as the public from COVID-19?
11. What services will be provided?
12. Will there be quiet hours? Will there be a “code of conduct” or set rules for being in the Program?
13. Do vehicles need to be operational, registered, and insured? If the vehicle breaks down - will it be towed?
14. Will visitors be allowed?
15. Will there be one vehicle per space, or more than 50 spaces used for the site? Is it 50 vehicles or 50 occupants?
16. Will service animals be allowed?
17. How long can participants be in the Program?
18. Will smoking be allowed?
19. What are the reporting requirements? Will these reports determine if the program is closed or scaled (past/prior) to the one-year pilot?
20. Will this site have 24/7 security?
21. Will security be scaled up or down during the program?
22. How do you plan to minimize impacts to the surrounding area?
23. Will drugs and alcohol be allowed?
24. Will there be an increased presence by the Santa Rosa Police Department (SRPD)?
25. Will there be a curfew?
26. Will searches be conducted?
27. Will criminal background checks be conducted?

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1. What is the purpose of this project?
2. Where did the idea for this project come from?
3. Where does funding for this project come from?
4. How does this project fit into the Community Empowerment Plan?
5. Will this car be used for regular patrolling duties?
6. Does this type of project exist in other communities?

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1. Why is the City geo-locating drinking water and agricultural wells on my property?
2. Who’s paying for collecting my domestic well information?
3. Who are you sharing my well information with?
4. When will I know when you are entering my property?
5. Will the location of the wells on my property be made publicly available?
6. What are the state mandated setbacks?
7. Can I receive a copy of the report generated about my domestic well?
8. Will the City be collecting water quality samples from my well?
9. How often is the City required to map domestic wells?

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1. What is a backflow prevention device?
2. How often must a backflow prevention device be tested?
3. I just moved in or rebuilt the property. Why does the backflow prevention device need to be tested?
4. How will I know when it is time to have a backflow prevention device tested?
5. How do I get in touch with a Certified Tester?
6. How much do the testers charge for a backflow test?
7. What happens if I don’t have a passing backflow test for this year?
8. I’m a tenant. Doesn’t my landlord/property manager need to take care of this?
9. My postcard says my last test was less than 12 months ago. Why do I need another test?
10. Can’t I test it myself?
11. How can I make sure my backflow prevention device does not break during a freeze?
12. What is a Backflow Administration Fee?
13. How do I install a backflow prevention device?

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1. How can I get agendas of upcoming meetings emailed to me?

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1. What criteria is used to rank or prioritize projects?
2. How does the City choose which projects to fund?

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1. Why do I need a permit?
2. How much will a permit cost?

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1. What does a 20% mandatory reduction in water use mean?
2. What is the 20% reduction target timeline compared to?
3. Why do we continue to allow new building and development during a water shortage?
4. Does the City of Santa Rosa provide water to wineries and other agricultural interests?
5. How do I request an exemption or variance from a water use prohibition or restriction?
6. How is the City of Santa Rosa responding to the regional drought emergency?
7. How do I cut back my water use if I'm already efficient with my water use?
8. What is considered efficient water use?
9. How can I figure out how much water I use?
10. Is the City of Santa Rosa enforcing any water use prohibitions?
11. How does the City enforce the prohibition on water waste?
12. How do I report water waste?
13. Is washing cars at home allowed?
14. How will my water bill be affected by the drought?
15. What resources are available to help me reduce my water use?
16. What will happen if we do not get rain this coming winter?
17. How are other cities affected by the current drought?
18. Where can I find additional information?

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1. Why test school drinking water for lead?
2. Is my school required to be tested for lead per Assembly Bill 746?

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1. What is "Asset Management"?
2. How do I inform the City of what needs to be repaired or improved?

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1. What is recycled water?
2. Where does recycled water come from?
3. What kind of water will the Water Reuse Plant produce?
4. Is Recycled Water Safe?
5. How is recycled water made?
6. Where is Santa Rosa Regional Reuse System’s recycled water currently used?
7. With an expanded reuse program, how else will recycled water be used?
8. Why is water recycling important?
9. Will the recycled water be safe for children playing in parks?
10. Is recycled water safe to drink?
11. Who develops the health standards for recycled water?
12. Is the use of recycled water mandatory?
13. Could recycled water get mixed with Santa Rosa’s drinking water?
14. How will I know if the water I see irrigating parks and other outdoor spaces is drinking water or recycled water?
15. What kind of technical support can recycled water customers expect?

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1. What is storm water?
2. How do you report wasteful use of water?
3. When calling in to report a spill or wasteful water use, can I remain anonymous?

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1. How/why/when was the SW Enterprise created? / ¿Cómo, por qué y cuándo se constituyó la SW Enterprise?
2. How much is the SW Assessment and how is it collected? / ¿A cuánto asciende la Cuota por aguas pluviales y cómo se recauda?
3. How is the SW Assessment calculated? / ¿Cómo se calcula la Cuota por aguas pluviales?
4. Can the City waive or reduce my parcel’s SW assessment? / ¿Puede la Ciudad suprimir o reducir la Cuota por aguas pluviales de mi parcela?
5. Who should I contact if there’s a mistake on my parcel information? / ¿A quién debo contactar si hay un error en la información de mi parcela?
6. Who should I contact if I want to verify the SW Assessment is being applied correctly to my parcel? / ¿Con quién debo comunicarme si deseo verificar que la Cuota por aguas pluviales se está aplicando
7. Is this a City or County charge? / ¿Se trata de un cargo de la Ciudad o del Condado?
8. Who does the SW Assessment apply to? / ¿A quién se aplica la Cuota por aguas pluviales?
9. Do I have to pay this if there aren’t any storm drains on my property? / ¿Tengo que pagar esto incluso si no hay desagües pluviales en mi propiedad?
10. Is there a senior citizen or fixed income exemption? / ¿Existe una exención para personas de la tercera edad o de ingresos fijos?
11. I already pay my sewer/water bill, isn’t this covered in one of those? / Ya pago mis facturas de agua y drenaje, ¿esto no está cubierto en una de esas?
12. Why is my bill more than last year? / ¿Por qué mi factura es más alta que la del año pasado?
13. How much will my bill increase each year? / ¿En cuánto aumentará mi factura cada año?
14. I don’t own this property, what do I do? / No soy dueño de esta propiedad, ¿qué hago?
15. I rent my property, whose responsibility is it to pay the SW Assessment? / Rento mi propiedad, ¿de quién es la responsabilidad pagar la Cuota por aguas pluviales?
16. My neighbor pays more (or less) than me. Why is this? / Mi vecino paga más (o menos) que yo. ¿Por qué es esto?
17. I own multiple properties, why are the charges different? / Tengo varias propiedades, ¿por qué los cargos son diferentes?
18. I sold my parcel, how is the charge updated to the new owner? / Vendí mi parcela, ¿cómo se actualiza el cargo para que pague su parte el nuevo propietario?
19. My parcel was affected by the fire, how did this affect my charge? / Mi parcela fue afectada por incendio, ¿cómo afectó esto a mi cargo?
20. How much will my assessment change if I improve/subdivide/rezone my parcel? / ¿En cuánto cambiará mi cuota si mejoro/subdivido/rezono mi parcela?

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1. How does the program work?
2. What is the toilet options available to me?
3. Does this replacement toilet work well?
4. What are the benefits to replacing my toilets with these new toilets?
5. Why is two the maximum number of toilets available for residential sites?
6. If my floor is damaged such as with dry rot, can I still participate?
7. What is “drain line carry” and what does this mean for my house?
8. Will the City repair or maintain the toilet after it’s installed?
9. Is there a warranty?

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1. If I am already paying for recycled water for agriculture will my fee be reduced during years 2019 through 2022, if the proposed fee is adopted?
2. How was the proposed fee developed?
3. Who was involved in the process of developing the proposed fee?
4. What is the timeline for implementing the proposed fee?
5. When will the proposed fee go to BPU for adoption?

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1. How do I register for the WaterSmart Portal?
2. How do I access my water usage?
3. How do I sign up for water usage notifications?
4. How to I update my WaterSmart Portal email, security questions, and password?
5. What do black flag markers represent?

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1. How does the Wastewater Collection System Work?
2. Where does our wastewater go?
3. What is inflow and infiltration?
4. Why is inflow and infiltration a problem?
5. What is an erroneous connection to the wastewater system?
6. How does Santa Rosa Water identify inflow and infiltration?
7. How can inflow and infiltration be prevented?
8. What are Sewer backups/blocks and how are they prevented?

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1. Will my children change school districts?
2. Will bus services change?
3. Will I be served by a different fire department?
4. Will I be served by a different police department?
5. What is neighborhood oriented policing?
6. What other services will change?
7. Can I connect to water and sewer service?
8. Do I have to connect to sewer and water after annexation?
9. How is graffiti removal handled in the City?
10. Will additional street lighting be added to the area?

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1. Where do I pick up my race bib?
2. Do I need to pre-register or can I register on race day or at packet pickup?
3. Will there be water or snacks on the 5k course?
4. Do I need to bring identification on race day?
5. What is included in my registration fee?
6. I registered for the St. Patrick's Day 5k, but now I can't participate, can I receive a refund or else transfer my registration to someone else?
7. What is the route for the 5K?
8. Are strollers and dogs allowed on the race course?
9. Where should I park?
10. How do I access photos taken at the event?
11. What prizes will be awarded?
12. What if I can't stay to pick up my award?

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1. How much is the Utility Users Tax?
2. Is there a limit to how much I have to pay?
3. What is the UUT Year?
4. How do I know if I've paid more than the maximum tax?
5. How do I request a refund?
6. Is there a deadline for submitting a request for a refund?
7. Why do I have to provide copies of all my bills with a refund request?
8. Who will get the tax refund?
9. What happens if I decide to prepay the maximum tax to the City?
10. What if I can't compile and submit all copies of my utility bills by the deadline?

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1. Can I get my impounded vehicle out prior to the 30 day impound period?
2. What is a Post Storage Hearing?
3. Why do you charge $200 for a vehicle release form?

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1. What are water and sewer demand fees, and why do I have to pay them?
2. Do I have to pay demand fees for an Accessory Dwelling Unit?
3. How do I apply for a permit to install property side water and/or sewer plumbing?
4. How do I get City water or sewer if my parcel is in County jurisdiction?
5. How do I know if my project will need fire sprinklers?
6. What is the Water Demand Offset policy and how do I comply?
7. What is an Encroachment Permit?
8. What license of Contractor is required for water and sewer encroachment work?
9. How do I find Contractors by Class of License for estimates or to hire for work?
10. Why do I have to install a backflow device?
11. Why do I have to install a sewer cleanout near the street in the public right of way?
12. Why do I need an Encroachment Permit to install a new backflow device or a new sewer lateral cleanout?
13. Can I install a backflow device and/or sewer cleanout as an owner/builder or does installation require a licensed contractor?
14. How do I add a meter to my duplex, or second unit, for separate billing option (commonly referred to as a meter split)?
15. How do I get a hydrant flow test for my fire sprinkler calculations?
16. What is the South Park Sanitation District?
17. Why do I need to obtain a fire protection permit prior to encroachment permit issuance for commercial fire system?
18. How do I get a temporary construction meter?
19. What are the rules for paying large permit fees with cash?

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1. Is our drinking water safe?
2. How will I know if my water is contaminated?
3. What is being done to protect the water supply impacts from the fire?
4. Is the water from my well safe to drink?
5. Where does tap water come from?
6. Why is the drinking water stored in large tanks on hillsides?
7. What is the best choice of drinking water: bottled or tap water?
8. My tap water sometimes has an odd taste and odor. Why?
9. What can I do to avoid taste and odor in my tap water?
10. Is my tap water safe to drink?
11. Does Santa Rosa fluoridate its drinking water?
12. Is fluoride in my drinking water safe?
13. What is water hardness?
14. What are the health effects associated with hard water?
15. What is the conversion factor for mg/L of hardness to grains per gallon of hardness?
16. How do I set my water softener correctly?
17. What is the white residue on pots and pans after I boil water?
18. If I am on a salt-restricted diet, will the sodium in drinking water hurt me?
19. What are total coliform bacteria?
20. What is E. coli? Where does it come from? How can water be treated to protect against E. coli?
21. How often do you test tap water for total/fecal coliform?
22. Why is water tested for total/fecal coliform only?
23. What can cause the tap water to be cloudy or milky?
24. What can cause tap water to smell like bleach?
25. Sometimes water coming out of my tap is brown or has sediments in it. Why?
26. What should I do if I turned on a faucet, and the water coming out is discolored?
27. What is wrong if I smell a rotten egg odor when I run water in the house?

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1. Where does Weed Abatement apply?
2. What is Weed Abatement?
3. Does the Fire Department spray for weeds or perform the removal of weeds/rubbish?
4. What do I do if I receive a notice?
5. What does it mean if I have received a "violation notice"?
6. Can I dispute a violation or an invoice?
7. What if I do nothing?
8. Will I be charged for that?
9. What if I am the new owner, and the previous notices were not received by me?
10. What if the parcel is owned by a group/corporation, and I was not receiving my mail at my mailing address?