Am I required to have a Water-Use Efficiency Audit to complete my H2O application or to re-enroll in the program?

An audit is mandatory for all new applicants to be eligible to receive the H2O discount. Customers currently participating in H2O are not required to participate in an audit for re-enrollment. However, if water usage exceeds an acceptable range of daily water use per household occupant, you will be required to schedule an additional audit. Many customers enjoy the opportunity to learn more about saving water and further ways to reduce their water bills. If you would like to decline the audit, we respect your decision and you will not be eligible to participate in the H2O program

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1. What is considered household income?
2. What documentation do I need to submit as proof of income?
3. What kind of documentation do I need to submit as proof of occupancy?
4. When will I start receiving H2O assistance?
5. I’m a tenant. Do I need my landlord’s permission to participate in your programs?
6. What happens during the Water-Use Efficiency Audit?
7. Why do H2O customers need to participate in the on-site Water-Use Efficiency Audit program?
8. Am I required to have a Water-Use Efficiency Audit to complete my H2O application or to re-enroll in the program?
9. Do I have to replace toilets and plumbing devices?