How do I link Accounts?

Linked accounts can be managed by clicking on My Profile’ at the top of the page and select Manage Accounts’ from the drop-down menu. From there, you’ll see your accounts list as well as a list of registered accounts that share your email address but have different passwords. You can return to this page at any time and choose to add an account from that list.

  • To link an account that you currently share an email address with, click on My Profile’ at the top of the page and select Manage Accounts’ from the drop-down menu. Choose the account you would like to add and click Add Account’.

Online Bill Pay FAQ 4

  • On the next screen, enter the password for the account you are adding to your profile (not your password) and click Add Account’. You are essentially giving permission here as this online account owner to have your registration merged.

Online Bill Pay FAQ 5

  • Once complete, you’ll then see both accounts listed under Manage Accounts and will likewise see both accounts throughout InvoiceCloud because they are now linked.

  • Keep in mind, once linked’ the account then becomes part of your account registration profile group. If you later decide to remove a linked’ account, it will also remove any AutoPay and completely un-register the account. The account would need to be re-registered on its own if you would like to keep the registrations separate.

  • An unlinked/unregistered account can always be re-registered and re-linked to the same account once more (in case they un-linked accidently.)

Show All Answers

1. How do I register my account for Online Account Portal?
2. What if I forgot my password?
3. How do I sign up for Paperless Billing?
4. How do I sign up for AutoPay?
5. How do I change my AutoPay payment method?
6. How do I link Accounts?