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1. What is bike/scooter share?

Bikes and scooters are distributed throughout the City, available to rent for short, point-to-point trips, and meant to be used by several different people per day. The bikes and scooters are owned and maintained by a private operator who must be permitted to operate within Santa Rosa.

2. How do I rent a bike/scooter? How do I end my trip?

The bikes and scooters are typically unlocked using a mobile application (accepted forms of payment may vary by operator; more information will be provided once bike/scooter share systems are operational).

When you’re done riding, end the trip using your mobile application and leave the bike or scooter responsibly parked for the next person who wants to ride. As soon as your trip is over, the bike/scooter becomes publicly available.

3. What is Santa Rosa doing to ensure shared bikes/scooters don’t impede pedestrian access and clutter sidewalks?

Bike share will be a dock-based system, meaning bikes must be returned to designated "hubs." These hubs will be reviewed by the City prior to installation to ensure they do not impede pedestrian access.

The City’s scooter share conditions will require scooters to be locked upright to bike racks or other fixed objects, such as street signs. Scooters will not be allowed to impede access to any area or infrastructure that requires access, including sidewalks, disabled parking, curb ramps, fire hydrants, loading zones, bus stops, entryways, driveways, benches, parking pay stations hand railings, etc.

4. What do I do if I see a shared bike/scooter that has been mis-parked, vandalized, or stolen?

Please make note of the location and ID number printed on the device, then call the appropriate operator. Operators' contact information will be listed on this page once available.

5. Are there any places where shared bikes and scooters cannot be ridden?

• Bikes are prohibited from being ridden on sidewalks in the Railroad Square/Downtown area (SRCC 9-22.020). They are allowed on sidewalks everywhere else in Santa Rosa.
• Scooters are currently prohibited from being ridden anywhere within the Railroad Square/Downtown area, which the City must amend to allow their use on streets (SRCC 9-22.020). 
• Scooters are prohibited by the CA Vehicle Code from operating on sidewalks, except as needed to enter or exit an adjacent property (CVC 21235(g)).
• Scooters cannot operate on streets with a speed limit in excess of 25 MPH unless that street includes a bike lane (CVC 21235(b)).
• Neither can be used or parked on private property without the property owner's permission.

6. How fast are people allowed to go on the bikes/scooters?

The bikes are Class I electric pedal-assist bikes, meaning they provide assisted power up to 20 MPH. At 20 MPH, the motor disengages and any additional power must be generated by the person riding. People on bikes must abide by all posted speed limits.

Scooters are limited to 15 MPH (CVC 22411).

All bikes and scooters will be equipped with GPS and geofencing technology, meaning the operator can designate areas (at the City’s direction) where speeds are further restricted or riding with electric motor assistance is prohibited. For example, the City may direct the operator prohibit electric motors from providing assistance within Old Courthouse Square.