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1. How do I register for the WaterSmart Portal?

1. Information needed (Can be found on the bill)
   • Customer and Account numbers
   • Last Billed Amount
2. Click the Registration Link from Water Website: https://srcity.org/3607/My-Water-Usage
3. When entering the information for the Account number, that number includes the combination of the customer number and the account number with a hyphen in between.   
   • Example: 0100084-017808
4. Last Billed amount must be entered as a number only, with no “$” sign and including a decimal. 
   • Example: 100.00
5. Double check the entered email address for accuracy.  This email will be used to complete registration and verification updates.
6. Password must contain a minimum of “six” letters.  No restriction regarding lower or uppercase.  Numbers and special characters can also be included, just make sure there are “Six” letters.
7. Select and then answer the security question
8. Click on the submit button.  A message will appear stating that an Activation email was sent. Please locate that email and click on the activation link before signing in for the first time. Ignore the “Go to Sign in” link on the bottom left.
9. Once the link in the activation email has been clicked, the username will now be activated, and you will be redirected to the sign in page where a message states that you have successfully activated the username. Now the user can sign in for the first time. 

2. How do I access my water usage?

Step-by-Step Instructions:

1. To access the Meter Usage Chart, in the navigation, click on “Reports” and then “Meter Usage Chart.”
2. The chart will display the usage for the last 14 days.
3. 
4. Hover over any bar to see the total days usage.
5. 
6. Click on the bar to drill down to that day’s hourly usage.
7. There are three ways to export the hourly usage:
   1. Spreadsheet (CSV)
   2. PDF
   3. Graphic Chart
8. The Santa Rosa Temperate overlay line displays the hourly temperature for that day.
9. The hourly usage is a good way to track your consumption patterns. This is especially helpful identifying specific usage related to irrigation, showers, laundry, dishwasher, etc.

3. How do I sign up for water usage notifications?

Step-by-Step Instructions:

1. To set up water usage notifications, in the navigation, click on "Notifications" and then "My Usage Alerts."
2. Click on “Add Email” and enter the email address.  Multiple email addresses can be added.
3. Click on “Add Notifications.”
4. Select Monthly, Weekly or Daily to set both the frequency of notification and the length of time you would like to set the notification for. For example, if you selected “Weekly” you will be notified weekly through email if you exceed your “weekly” target.
5. Enter the number of gallons in the “Target” box for the notification threshold, based on the timeframe selected above.
6. The Meter Usage Chart is a good tool to use to help determine the number of gallons for the target. Or you could use Santa Rosa’s average water use of 2,000 gallons per person per month.
7. Once the usage passes the target amount, an email notification will be sent.
   1.   Sample email notification:

4. How to I update my WaterSmart Portal email, security questions, and password?

To update the Email, Security Question and Password, in the navigation, click on “Settings” and then “User Profile.”

Update Email

1. To update your EMAIL, click on “Update.”
2. Enter the password and the new email address.
3. Click on “Submit.
4. Below is the message that will appear once the “Submit” button has been clicked.
   • Note:  The message will remain until the email change has been confirmed”
5. A confirmation email will be sent. Once received, click on the link to confirm the email update.

Update Security Question

1. To update the Security Question, click on “Update."
2. Enter the password and then click on the drop-down arrow to access the full list of Security Questions.
3. Select the desired question.
4. Enter the answer.

Update Password

1. To update the Password, click on “Update.”
2. Enter the old password.
3. Enter the new password.
4. Enter the new password again to confirm.
5. When successful you will receive the below message.

5. What do black flag markers represent?

1. The Black Flag (marker) states there was a time-period when the meter was unable to communicate and provide hourly usage to the WaterSmart Portal.
2. The Marker box provides the date and the time-period the hour data was unavailable.