If my floor is damaged such as with dry rot, can I still participate?

Maybe. If the dry rot or other issue with your floor does not interfere with the ability of the plumber to replace the toilet safely without further damage to your floor, you will be allowed to participate. However, if the floor issue poses a problem for replacing the toilet, the plumber can elect to not install the new toilet until the issue is fixed.

Show All Answers

1. How does the program work?
2. What toilet option is available to me?
3. Does this replacement toilet work well?
4. What are the benefits to replacing my toilets with these new toilets?
5. Why is two the maximum number of toilets available for residential sites?
6. If my floor is damaged such as with dry rot, can I still participate?
7. What is “drain line carry” and what does this mean for my house?
8. Will the City repair or maintain the toilet after it’s installed?
9. Is there a warranty?
10. Can I still participate if my toilet has a custom seat (such as a raised toilet seat) or a bidet?