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1. How do I register my account for Online Account Portal?

It’s easy! Simply go to our website: https:\\myutilities.srcity.org and click on the ‘Register Now’ button. You will be redirected to the InvoiceCloud registration page. You will need your 7-digit customer number and 6-digit account number, located on the top of your water bill in order to register.

You must enter in your customer and account number in the following order, including any preceding zeros: 0123456-012345.

You will enter your email address, and your password will be any characters you decide. The site will indicate the strength of your password. Once all information is entered, click ‘Complete Registration’.

2. What if I forgot my password?

Select ‘Sign In’ at the top right of the page, then ‘Forgot Password’ and an email will be sent to you with a link to reset your password.

3. How do I sign up for Paperless Billing?

If you opt to go paperless, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Please be aware that if you choose to go paperless, no further paper bills will be mailed to you.

To enroll in paperless billing, Sign In-to your account.

• From the ‘My Profile’ drop-down menu, select ‘Paperless’. Select ‘Yes’ then click the ‘Save My Changes’ button.

• You can change your status at any time via the ‘My Profile/Paperless’ page. 

4. How do I sign up for AutoPay?

AutoPay pays your bill on the bill due date each month via direct debit to your checking account, debit or credit card.

To enroll in AutoPay, sign into your account.

• Click on ‘My Profile’ at the top of the page and select ‘Payment Methods’ from the drop-down menu. Once you have set up and saved your payment method you will see a ‘Click here to set up AutoPay’ message. 

• Click that link and select the ‘New AutoPay Setup’ on the next page. Verify your information is correct and then click the ‘Save This AutoPay Setup’ button. And you’re all set!

• You can change your status at any time via the ‘My Profile/AutoPay’ page.

5. How do I change my AutoPay payment method?

To change the payment method associated with your AutoPay, sign into your account. ***Please note, you must cancel AutoPay before removing the payment method from your account.

• Click on ‘My Profile’ at the top of the page and select ‘AutoPay’ from the drop-down menu. Select ‘edit’ then ‘No, I do not want AutoPay’ and then ‘Save this AutoPay Setup.’

• Click on ‘My Profile’ at the top of the page and select ‘Payment Methods’ from the drop-down menu. If your current saved payment method is no longer valid you should delete the information from your account. You will then add the credit card or bank account payment information that you wish to use for AutoPay and save.

• Click on ‘My Profile’ at the top of the page, then ‘AutoPay’ from the drop-down menu. From there you will click on the ‘edit’ link. You will select your new payment method from the ‘Use this payment method’ drop-down field, change AutoPay Status to ‘Yes’ then ‘Save this AutoPay Setup.’

6. How do I link Accounts?

Linked accounts can be managed by clicking on ‘My Profile’ at the top of the page and select ‘Manage Accounts’ from the drop-down menu. From there, you’ll see your accounts list as well as a list of registered accounts that share your email address but have different passwords. You can return to this page at any time and choose to add an account from that list.

• To link an account that you currently share an email address with, click on ‘My Profile’ at the top of the page and select ‘Manage Accounts’ from the drop-down menu. Choose the account you would like to add and click ‘Add Account’.

• On the next screen, enter the password for the account you are adding to your profile (not your password) and click ‘Add Account’. You are essentially giving permission here as this online account owner to have your registration merged.

• Once complete, you’ll then see both accounts listed under Manage Accounts and will likewise see both accounts throughout InvoiceCloud because they are now linked.

• Keep in mind, once ‘linked’ the account then becomes part of your account registration profile group. If you later decide to remove a ‘linked’ account, it will also remove any AutoPay and completely un-register the account. The account would need to be re-registered on its own if you would like to keep the registrations separate.

• An unlinked/unregistered account can always be re-registered and re-linked to the same account once more (in case they un-linked accidently.)