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Building standards and best practices are always changing and evolving. Buildings used to include lead-based paint and asbestos but no longer due for health reasons. Building codes and regulations in California and other states are quickly evolving and looking toward energy savings and decarbonization. The 2019 Energy Code does increase code requirements from the prior code cycle but there are multiple reasons to go above what the State is requiring.
There is growing public interest and demand for energy efficient and electric buildings and will only increase as California nears deadlines for reducing emissions. People want to live and work in these buildings because they are comfortable, healthy and productive spaces to live and work. Builders and contractors with the expertise for energy efficient and electric buildings can get ahead of training for future compliance with codes and standards.
By constructing an efficient, all electric building, costs can be reduced by avoiding paying for natural gas infrastructure. Compared to a mixed fuel home, building all-electric home can typically save $6,171 per single family home and $3,361 for multifamily.1 The technologies and design strategies needed to create efficient electric buildings are available today.
 2019 Cost-effectiveness Study: Low-Rise Residential New Construction. July 17, 2019. California Energy Codes and Standards Program.
Eliminating combustion of natural gas in livable areas improves the indoor air quality and improves overall safety associated with fires and gas leaks. A 2002 study by the California Seismic Safety Commission found that damaged gas infrastructure caused 20 to 50 percent of post-earthquake fire ignitions. Buildings with electric heating are allowed a larger winter baseline quantity of electricity. All-electric homes have electric heat pump appliances (such as water heaters, air conditioning and heaters) are 4-5 times more efficient than equivalent natural gas appliances. All-electric buildings can more effectively utilize on-site solar generation, required in the 2019 Building Code.
Some people still prefer to cook with gas, though customer satisfaction with electric induction stoves are driving a trend toward electric cooking. When compared to tankless hot water heater options, electric heat pump water heaters take up more space as they include a hot water storage tank.
Yes. The equipment is available, most building types, including residential, office, restaurants and many other commercial types, are compatible or benefitted by all-electric, and a growing but small number of developers in California are now selecting all-electric buildings for their inherent advantages.
It is true that electric water heaters and induction cooktops will not be working in a power failure, unless the home has a battery backup system installed. However, gas appliances may not always work in a power failure. While most older models of gas stoves can be lit manually during a power outage, certain models of newer gas ranges are made with a safety feature called an interlock that prevents the burner from being manually lit. The purpose of an interlock is to prevent hazardous gas leaks by completely cutting off gas flow to the burners in the event of an electrical outage. To see if the stove is made with an interlock, check the owner's manual or manufacturer's website. Gas ovens require electricity to operate and cannot be manually ignited.
While gas water heaters do not use electricity as a fuel, sometimes an electric starter lights the pilot light. When this is the case, the gas water heater will not work in a power outage and cannot be re-lit with a match. Gas on-demand water heaters have a control panel that is powered by electricity, which will also not work in a power outage.
Efficient, electric design can typically save building costs for new low rise residential. Compared to a mixed fuel home, building all-electric can typically save $6,171 per single family home and $3,361 for multifamily.2 Building all-electric has substantial cost savings for avoided natural gas infrastructure and all-electric appliances have a negligible impact on installation costs as compared to gas appliances.
 2019 Cost-effectiveness Study: Low-Rise Residential New Construction. July 17, 2019. California Energy Codes and Standards Program.
Both residential and municipal/commercial buildings will typically cost less to construct using all-electric technologies. The cost savings come from eliminating the main gas hookup, piping, and exhaust flue(s). In residential where air-conditioning is selected, a single combined heat pump space conditioner costs less than a separate air conditioner and gas furnace.
When utilizing available smart control technology and favorable time-of-use electric rates, all-electric buildings are cost-competitive with mixed natural gas + electric buildings even with the current low price of natural gas. Combined with solar, electric heating can cut heating bills in half or more.
Converting existing buildings can be challenging because of retrofit costs. With new construction, all-electric requirements can be included from the start, especially when it does not cost more at the beginning and avoids expensive retrofits later on.
Natural gas pipelines and electric grid both go down on occasion. In fact, during California's primary natural disaster events, wildfires and earthquakes, utilities are supposed to turn the gas off. If 100% reliability is a goal for your home or project, electrification with battery and solar backup via microgrid is the way to get there.
This is looking at creating new all electric buildings and applies only to new construction. It will not affect residents who already have gas appliances.
Electromagnetic induction cooktops are all-electric but they are not the electric resistance cooktops most people think of when electric cooking is mentioned. Electromagnetic induction cooktops are completely different, they have more specific temperature control, are much safer, easier to clean, and can vary heat settings faster than gas. Induction cooking uses electromagnetic energy to heat pots and pans directly. In comparison, gas and electric cooktops heat indirectly, using a burner or heating element, and passing radiant energy onto your food. Induction cooktops heat up the pot or pan much faster and temperature controls are much more precise. The smooth surface makes it easier to clean.
Induction cooking is popular in Europe and the popularity is growing in the U.S. One concern is the need for pots and pans to have a magnetic (steel or iron) bottom in order to work with the electromagnetic induction cooktop. A quick way to test if pots and pans will work with induction is to see if a magnet sticks to the bottom.
Induction cooktops emit an electromagnetic field of medium-frequency waves. According to the World Health Organization, there is no compelling evidence indicating medium-frequency magnetic fields have long-term health effects. It should be noted that radio-frequency interference that might pose a very small risk for people wearing heart pacemakers (no greater than the risk posed by other everyday electrical equipment).
Yes, a heat pump water heater can equal the performance of a gas equivalent. For example, Rheem's 55 gallon unit can deliver 70 gallons of hot water in the first hour, enough for about four showers. For comparison, Rheem's gas equivalent delivers 79 gallons in the first hour. When selecting any hot water heater, no matter the fuel, make sure it is the right size for your use type. A home with a big family or a vacation home might need a larger 80 gallon tank.
Heat pump water heaters are typically designed with hybrid heating capability, including a backup electric resistance coil. This enables the heat pump to work when it’s bitterly cold, and also helps the heat pump replenish its hot water supply more quickly. In most cases, the electric resistance coil is idle.
Electricity generation does produce emissions, although the amount of emissions are greatly reducing through the Renewable Portfolio Standard requirements. Utilities in California are required to have 50% of their retail sales from renewable sources by 2030. To meet this mandate, utilities are adding cleaner sources of energy to their mix all the time, especially as prices for solar continually decrease. Geothermal, wind and hydroelectricity are renewable sources that are available at night after the sun goes down. Sonoma Clean Power’s CleanStart default service is 49% renewable and the EverGreen service offers 100% local renewable energy day and night. PG&E’s default service is 39% renewable and the Solar Choice program offers 100% renewable solar energy.
Electrifying appliances in buildings will increase electricity usage, while reducing natural gas demand. However, if new electric equipment is energy efficient and “smart” it may not require significant additional need for electric generation. “Smart” equipment could shift electricity use from peak to off-peak hours—by pre-heating water tanks when demand is low or renewable energy is abundant, for example—helping use the existing grid resources more efficiently, and ultimately cutting overall system costs. Buildings that can use electric heat to store clean, renewable energy instead of burning gas on site would be assets on a renewable grid.3 Ongoing energy conservation and energy efficiency programs will reduce the amount of electricity needed on the grid as well.
 Decarbonization of Heating Energy Use in California Buildings Report.
No, it does not affect the smart meter opt out.
All-electric and energy efficient homes do not have to be harder to sell, especially when highlighting the benefits. These homes could potentially earn a higher sale value as potential owners demand more. Daily life is full with messages about natural disasters and environmental responsibility – concerned customers may want homes they purchase to use resources wisely and provide a healthy indoor environment.
Energy efficient and all electric buildings are comfortable, healthy and safe homes – all compelling selling points for clients. Additional insulation and fewer air leaks will keep a building comfortable with less heat or air conditioning needed. All-electric buildings avoid harmful combustion gases from gas stoves, and improperly vented furnaces and water heaters. Induction cooktops do not get hot, keeping occupants safe from accidental burns. In cities prone to earthquakes, avoiding gas lines also reduces the risk of post-earthquake fires.
By helping prospective buyers and tenants understand the multiple benefits of energy, efficiency and all electric real estate agents can building credibility, establishing the firm’s expertise, and better inform important decisions for clients.
There are efforts locally and statewide to share information with consumers on the benefits of all-electric homes. Sonoma Clean Power’s Advanced Energy Center, scheduled to open in 2020, will provide consumers information on all-electric appliances and the opportunity to see them in action. The Center will highlight an induction cooktop area where residents can learn more about the technology and watch cooking demonstrations.
You are welcome to come in 15 minutes prior to your party time to set up; however, no guests will be allowed in the pool until recreation swim officially starts.
One supervising adult per guest is included in the party package. Any additional parents must pay the recreation swim fee ($5 per adult).
No. Your guests can bypass the line and let the front desk know they are here for your party.
Due to the size of the reservable area, parties are limited to no more than 30 people. For parties greater than 30 participants, please see our pool rental information.
Bikes and scooters are distributed throughout the City, available to rent for short, point-to-point trips, and meant to be used by several different people per day. The bikes and scooters are owned and maintained by a private operator who must be permitted to operate within Santa Rosa.
The bikes and scooters are typically unlocked using a mobile application (accepted forms of payment may vary by operator; more information will be provided once bike/scooter share systems are operational).
When you’re done riding, end the trip using your mobile application and leave the bike or scooter responsibly parked for the next person who wants to ride. As soon as your trip is over, the bike/scooter becomes publicly available.
Bike share will be a dock-based system, meaning bikes must be returned to designated "hubs." These hubs will be reviewed by the City prior to installation to ensure they do not impede pedestrian access.
The City’s scooter share conditions will require scooters to be locked upright to bike racks or other fixed objects, such as street signs. Scooters will not be allowed to impede access to any area or infrastructure that requires access, including sidewalks, disabled parking, curb ramps, fire hydrants, loading zones, bus stops, entryways, driveways, benches, parking pay stations hand railings, etc.
Please make note of the location and ID number printed on the device, then call the appropriate operator. Operators' contact information will be listed on this page once available.
The bikes are Class I electric pedal-assist bikes, meaning they provide assisted power up to 20 MPH. At 20 MPH, the motor disengages and any additional power must be generated by the person riding. People on bikes must abide by all posted speed limits.
Scooters are limited to 15 MPH (CVC 22411).
All bikes and scooters will be equipped with GPS and geofencing technology, meaning the operator can designate areas (at the City’s direction) where speeds are further restricted or riding with electric motor assistance is prohibited. For example, the City may direct the operator prohibit electric motors from providing assistance within Old Courthouse Square.
The CAB connects city government and residents so the public can have a voice in decisions that impact their lives and build a stronger community.
The CAB meets the 4th Wednesday of every month, except when otherwise noticed. Meetings begin at 6:00 p.m. and are held in the City’s Chamber Building, located at 637 1st Street, Santa Rosa.
The CAB has two subcommmittees: Empowerment and Expertise.
The Empowerment Subcommittee is the external arm of the CAB. Their focus is on neighborhood engagement and civic engagement training for residents. The Empowerment Subcommittee meets the 2nd Wednesday of each month at 6:00 p.m. in the City’s Chamber Building, located at 637 1st Street.
The Expertise Subcommittee is the internal arm of the CAB. They are currently working on developing an onboarding and mentoring program for the CAB, as well as educational materials for City Council, staff and residents. The Expertise Subcommittee is also working on developing a selection process for the CAB’s Community Improvement Grant - Neighborfest Program. They meet the 1st Wednesday of each month at 5:30 p.m., also in the City’s Chamber Building.
There are 14 members of the Community Advisory Board; seven (7) area appointment members and seven (7) at-large members. Each City Council Member appoints one area representative and one at-large representative. Currently, the seven CAB areas are based on predetermined boundaries. View the CAB MAP.
The ideal CAB member would be:
A Neighborfest is a locally organized gathering, also known as a block party, that offers neighborhoods the chance to come together, have fun, and build a stronger, more connected community.
Neighborfest aims to strengthen social cohesion or connectedness, resilience and to prepare neighborhoods for disasters. Research has shown that the more connected neighbors are to each other, the stronger their resilience is after an emergency.
The City of Santa Rosa’s Capital Improvement Program (CIP) is a five-year financial plan for the maintenance and expansion of the public infrastructure (e.g. City facilities, buildings, parks, streets, etc.). The CIP identifies public infrastructure improvements that are needed, provides a design and construction schedule, and identifies funding for these projects.
The City Council, through the City Charter and associated Resolutions, assigned the CAB the role of obtaining public feedback on CIP priorities. Through meetings and community events, the CAB encourages Santa Rosa residents the vote on their top five (5) infrastructure project priorities for the upcoming year. This feedback is presented to the City Council during the City’s budget season.
Community engagement is the process by which people, government, and organizations (the community) work together collaboratively to create and realize sustainable visions for their community’s future. For governments and organizations, it is about working with and listening to, communities to build long-term relationships and develop meaningful solutions to complex issues.
Another way to describe community engagement is through decision-making: everyone who is impacted by an issue in the community should have a say in how it is resolved. Community engagement holds the promise that public participation can influence decisions that affect the provisions of services, future visions, and sustainability of our communities.
Source: Hussey, Sally (2019). What is Community Engagement? Bang the Table: https://www.bangthetable.com/what-is-community-engagement/
Public and Community Improvements: physical construction/improvement projects. Examples include but are not limited to: murals/public art, benches, park improvements/repairs, community clean-ups, tree planting, graffiti removal, community, school or service club project, signage, creek restoration and neighborhood gardens.
Community Practices: activities that create or enhance the sense of community among individuals within a regional area or within a group that shares a common interest. Examples include: neighborhood leadership development trainings, community leadership trainings, formation of a neighborhood association, etc.
2021 Focus Areas
All grant applications must align with City Council goals and priorities:
City Council Goal #7: Foster neighborhood partnerships and strengthen cultural assets.
General Community Building Project Ideas:
Crises Response Priorities Project Ideas:
Nonprofits, neighborhood groups and/or associations, homeowner associations, service clubs, community groups and /or organizations, and schools may apply to fund a project in Santa Rosa. However, applicants do not have to have an established organization to apply for the funds. Any large or small group of neighbors or community members who want to improve where they live can apply for these grants. The funds may be used to improve a street, block, neighborhood, or community.
Eligible Grant Expenses include contractor fees, supplies, equipment rentals, permit and insurance fees or costs, other permits related to the project, project supplies and materials, tools, and/or food (see Appendix A for a sample budget).
Costs that are not reimbursable by CIG funds include:
CIG funds must be matched by funds from other sources that meet or exceed your grant request. These may be actual funds or in-kind donations (e.g. donated supplies, volunteer hours, etc.). All projects MUST demonstrate a 1:1 match. For example, a project requesting a $500 grant must have a minimum of $500 in matching funds, for a total project budget of $1,000. The maximum grant amount is $2,500. However, there is no maximum match funds amount. Please make sure to list all actual funds or in-kind donations going into your project.
Donated cash, labor, materials or equipment (or any combination) qualifies as matching funds. This includes volunteer hours. Materials should be valued at market rate, equipment should be based on actual rental rates, and volunteer labor should be valued at $22.14 per hour per person.
Donated cash, labor, materials or equipment (or any combination) qualifies as matching funds. This includes volunteer hours. Materials should be valued at market rate, equipment should be based on actual rental rates, and volunteer labor should be valued at $22.14 per hour per person.
The updated Downtown Station Area Specific Plan, adopted October 2020, seeks to guide and manage intensified development in this rapidly changing neighborhood. The Downtown area has numerous known historic resources but has many more buildings over 50 years old – and therefore potentially historically significant – which have not been identified or evaluated for significance. The Specific Plan calls for a comprehensive update to the 1977 and 1989 historic resource surveys of this area to address these properties, in keeping with current best practices.
The survey will provide the Santa Rosa Planning and Economic Development Department with baseline information on the Downtown area's historic resources, including whether a property appears to be a historical resource under the California Environmental Quality Act (CEQA). This information will provide a basis for future planning and development activities, such as proposed modifications to historic properties, and consideration of new development proposals. As a result, it will streamline the development process for projects proposed for parcels which are confirmed not to contain historic resources.
Work on this project, including background research and historic context writing, started in early spring 2021 and will continue through early 2023. The initial field survey(External link) is in progress and expected to be complete by summer 2021. This reconnaissance survey – sometimes called “windshield survey,” has surveyors drive every street in the project area to identify potentially eligible properties and conduct preliminary documentation of all age-eligible properties. Follow-up will be done on foot.
The next survey phase will be an intensive survey, when the potentially eligible properties are documented in more detail and evaluated for significance. This phase is done on foot.
No. All survey work will be conducted from the public right-of-way.
Download and search the 1989 survey results for your address or street to see if your home or business is listed in this prior historic resource survey.
Some properties were evaluated for significance as part of other, smaller compliance projects and may not be listed in the 1989 survey results. You can search the State Office of Historic Preservation’s Built Environment Resource Directory for Sonoma County for additional information on previously surveyed properties.
The historic resources survey may provide you with historical and architectural information about your property; if the survey identifies your property as a historic resource, you will have a head start on eligibility for preservation incentive programs like state and federal historic rehabilitation tax credits.
The survey will not landmark any properties or districts; this is a completely separate process subject to public notification, participation, and review.
The information gathered by the survey may affect future Planning and Economic Development Department decisions regarding proposed work to properties; this will be on a case-by-case basis, and will depend on the nature of the proposed work.
The City encourages everyone to share their knowledge of Downtown’s properties and history – the project needs your input! Learn how to participate by checking out the Engage in the Historic Resource Survey Evaluation section and share information using the various engagement tools on this site. Make sure to "Follow Project" to receive notifications when this website is updated with new information.
The zero-depth splash pad will have 15 different interactive spray features including dripping palm trees, water cannons, deck sprayers, a super soaker, spraying arches, water activity table, and more. Additionally, two new reservable picnic areas with picnic tables and shade covers will be built for community rentals and birthday parties. Concrete pool deck areas, which are currently aging and failing, will also be replaced to provide enhanced accessibility and meet slope requirements of the Americans with Disabilities Act. New landscaping with a tropical theme, including palm trees, will be added to create a beautiful and enticing tropical paradise.
The new splash pad and spray ground attraction and picnic areas at Finley Aquatic Center will provide interactive fun for families, in addition to the Finley pool that is currently well loved and used by swimmers and water fitness enthusiasts. The new splash pad attraction and picnic areas will generate new revenues for the Finley Aquatic Center and will differ from similar features at the Ridgway Swim Center in that they will accommodate younger families.
Yes, creation of the splash pad, picnic areas and new concrete decking at the Finley Aquatic Center will require closure of the pool and aquatic facility during construction. It is anticipated that the project will go out to bid in early 2023. To avoid impacts to the summer swim programs, construction is now tentatively scheduled to begin late August 2023 and be completed by June 2024.
Finley aquatic programs displaced during the closure will be held at the city’s Ridgway Swim Center as scheduling availability allows, including lap swimming, water fitness classes, and swim lessons. Additionally, swimmers may consider options available at other local community pools, such as the new Olympic-sized pool at Santa Rosa Junior College.
Ridgway water temperature is currently set at 79-80 degrees to accommodate the needs of competitive swimmers and swim teams. During the Finley construction closure, the water temperature at Ridgway will be increased to between 80-82 degrees to help accommodate the preferences of Finley pool users.
Yes, Ridgway’s early morning Masters Swim and Neptune practice has moved to the new Santa Rosa Junior College pool, thus allowing for early morning lap swim at Ridgway, Monday thru Friday from 6-8am, and evening Lap Swim Monday thru Friday from 7-8pm. Expanded lap swim times may be offered if there is interest and demand. When Finley closes, these additional hours will be added to the existing Monday thru Sunday 9am-1pm Lap Swim hours.
Spring swim lessons are being planned for the Ridgway pool, March-May 2024. While space is limited at Ridgway, a wide range of lesson levels with the same high-quality instruction that residents are used to will be offered.
Yes, Water Fitness classes will be offered Monday thru Sunday from 9-10am and 10-11am, and Monday thru Thursday from 7-8pm at Ridgway during the Finley closure. Due to contract obligations with the Neptune Swim Team the 5-6pm Water Fitness class will not be offered. Water temperature will be 80-82 degrees, and the water space configuration will be 3-5 lanes running shallow to deep.
The Cardinal Newman High School program is moving to the Santa Rosa Junior College 50 meter pool, the City of Santa Rosa Water Polo Program will be taking a break during the Finley construction closure, and the Neptune Swim Team has started a Youth Water Polo Program at the Santa Rosa Junior College pool. For more information, please visit santarosaneptunes.com.
Household income is defined as the combined gross income of all persons who live in the household, whether taxable or non-taxable. Gross income includes, but is not limited to the total income from:
Back to H2O homepage - srcity.org/H2O
You are required to submit the most recent, signed copy of your Federal Income Tax Return.
If your Federal Tax Return is not available, enter the reason on the application and submit all applicable documents with your application:
Each household member should submit his/her own individual income documentation as listed above, with their name and address printed on the form. Any dependents or other individuals in the household without income (i.e., children, elderly, non-working) should either appear as a dependent on the Federal Tax Return of another household member, or should submit a copy of a recent recurring bill, bank statement, or other type of correspondence that includes the name of the household member and the service address of the water bill.
The H2O water bill assistance will be included in your summary of charges within one to two billing cycles after you have:
The workshop, coaching session and audit provide education and water saving resources that do not require the property owner’s permission to participate. In many cases the audit will help identify plumbing inefficiencies that would be the responsibility of the property owner to repair and can help save you money on your water bill.
The audit will be performed by Santa Rosa Water’s trained water efficiency experts who may provide free water saving devices, help detect costly plumbing leaks, and show you ways to save water and reduce your bill even more. In addition, our staff will assess your eligibility for a number of rebates and available programs for replacing inefficient fixtures with high-efficiency models.
The City hopes that eligible customers will benefit from the savings provided by the H2O’s discounted water and sewer service. In return, you are asked to partner with the City to ensure that each H2O household is water-efficient, protecting the valuable water resources. The home audit will help to identify plumbing fixture inefficiencies and leaks and educate customers on water-conserving behaviors. All services are provided free of charge by our Audit program.
An audit is mandatory for all new applicants to be eligible to receive the H2O discount. Customers currently participating in H2O are not required to participate in an audit for re-enrollment. However, if water usage exceeds an acceptable range of daily water use per household occupant, you will be required to schedule an additional audit. Many customers enjoy the opportunity to learn more about saving water and further ways to reduce their water bills. If you would like to decline the audit, we respect your decision and you will not be eligible to participate in the H2O program
No. If your toilet qualifies to be replaced for free, you may decline the offer. Please note that homes with inefficient plumbing fixtures will continue to experience higher water bills and toilets can account for 30% of household indoor water use. The average customer will save an additional $200 per year by replacing an older, water-guzzling toilet model. Santa Rosa Water provides plumbing fixtures and devices that have been thoroughly tested and meet the highest plumbing standards.
Communities across California and the nation are struggling with how to create effective solutions for persons experiencing homelessness and living in encampments. Staff utilized several resources to develop the Pilot Program, including those available through the United States Interagency Council on Homelessness (USICH) and the National Alliance to End Homelessness (NAEH), San Francisco’s Navigation Center (low barrier shelter model), and local expertise through its partnership with Catholic Charities’ HOST. Communities that have implemented housing-focused shelter interventions have seen their housing placement rates double.
The City is engaged in a number of efforts to assist persons experiencing homelessness and to lessen the impacts of homelessness on the community:
The City provides funding to support emergency shelters, safe parking, day services, and rental assistance for individuals and families who are experiencing homelessness. More information about programs and initiatives funded by the City is available on the City’s website under Programs and Initiatives.
If you are aware of someone in need of homeless services and shelter, please contact our contracted outreach services provider, the Homeless Services Outreach Team (HOST), at 707-978-8329 or [email protected].
Additional information on the Coordinated Entry system and county-wide emergency shelter details can be found at Sonoma County’s Homelessness Services website.
The City’s Encampment Team proactively addresses the health, safety, and environmental concerns associated with encampments. The Team is comprised of various City departments who work in coordination with the City’s contracted outreach provider, Catholic Charities’ Homeless Outreach Services Team (HOST). City protocols prioritize outreach and offering services to individuals residing in encampments prior to any enforcement action. More information is available on the City’s website under Encampment Resolution.
For questions, concerns, or to report encampments on public property, please email [email protected], submit the issue online, or call 707-543-3311.
Encampments on private property are referred to the City’s Code Enforcement division and require cooperation of the property owner to resolve. Santa Rosa Police Department (SRPD) will enforce trespassing on private property, however, the property owner must have a “no trespassing” letter on file with SRPD. While not required, Code Enforcement and SRPD will coordinate with the Homeless Outreach Services Team (HOST) to offer services in advance of removing an encampment. To make a report of an encampment on private property, please contact the City's Code Enforcement division at [email protected], 707-543-3198, or submit a complaint.
The Ninth Circuit Court decision in Martin v. Boise prohibits cities from criminally enforcing camping restrictions on public property if there is no alternative shelter available for those facing enforcement. Consistent with this ruling, the City’s process to address encampments begins with a referral to the City’s contracted outreach provider, Catholic Charities’ Homeless Outreach Services Team (HOST), to offer services and shelter to individuals residing in an encampment prior to any enforcement action.
In September 2023, an updated Camping Ordinance governing camping on public and private property went into effect in the City of Santa Rosa. The updated ordinance aligns with Martin v. City of Boise, a 2019 decision by the United States Court of Appeals for the Ninth Circuit, and establishes standards for camping on public or private property that protect the health and safety of the community.
Vehicles parked in the public right-of-way with expired registration or that are non-operable may be towed subject to staffing resources and the capacity of the City’s towing vendor. The City implemented a Safe Parking Program in March 2022 which provides up to 50 parking spaces for individuals living in their vehicles. While this does not meet the needs of all individuals residing in vehicles, it is a first step for the City in trying to address vehicle encampments, provide individuals a safe place to stabilize while seeking more permanent solutions, and to mitigate impacts to the broader community.
To submit a request regarding street parking signage, please use the online reporting and request tool My Santa Rosa. Street signs are listed in the category of “Streets & ADA.” Please be aware that the Traffic Engineering Department reviews areas for signage based on sight distance and other related concerns and cannot place signage solely for the purpose of limiting vehicle encampments.
Keep in mind that simply being homeless is not a crime and people experiencing homelessness have the same rights as everyone to be in public spaces. Some behaviors associated with homelessness may be unpleasant but are not illegal, while others may be illegal but difficult for police to enforce depending on the severity of the crime.
To report an encampment on private property, email [email protected], submit a complaint, or call 707-543-3198.
The best and most impactful way to help someone who is experiencing homelessness is to connect them to the services and options for shelter that are available to them. The City’s non-profit partners provide food, clothing, shelter, housing, and other supportive services to meet the immediate needs of homeless community members, and are committed to helping to solve the critical, ongoing issue of homelessness in Santa Rosa.
Make a referral to HOST: If you are aware of someone in need of homeless services and shelter, please contact the Homeless Services Outreach Team (HOST) at 707-978-8329 or [email protected]. This street outreach team funded by the City is operated by Catholic Charities to help engage unsheltered community members into shelter and services.
Donate to a Service Provider: The City’s non-profit partners provide food, clothing, housing, and other supportive services to community members who are experiencing homelessness. If you wish to help, please consider donating to one of these organizations, a partial list is available on the City's Resources webpage.
Be a Part of the Solution: Homelessness is a critical issue in our community and many others across the Bay Area and California. Managing the immediate crisis at hand while working towards solutions to end homelessness will require a coordinated, regional response with collaboration from all sectors of the community. To learn more and get involved, visit the City’s website, attend a Santa Rosa City Council meeting, or contact us with your ideas to increase community participation at [email protected].
The documentary film, Last October, is a new 50-minute documentary film that captures experiences during and following the Sonoma Complex Fires from the perspective of several current and former City employees and officials who served as first responders, disaster service workers, and community leaders.
The documentary was produced by the City of Santa Rosa to capture and preserve the historical record of the City’s experience and to give City employees an opportunity to share their own experiences, and out of it, have a way to share those stories with the community and with other communities and agencies so that can learn from each other.
The documentary features recollections of City staff from various departments, as well as council members who were in office at the time of the disaster.
These individuals recount both their professional and personal experiences, the critical participation of mutual aid agencies, and the overwhelming selfless support and heroism of the community during and following one of the most destructive wildfires in state history.
The film provides a firsthand glimpse into the City’s response and what it was like to work as a public servant during the fires, such as a recreation employee operating an emergency shelter, a City mechanic hearing of the loss of his own house while working to keep public safety vehicles in service, a CityBus worker transporting evacuees, police officers and firefighters on the front lines, and more. In many instances, employees reported to duty not yet knowing the fate of their own homes or of their families who were evacuated.
The City of Santa Rosa spent the past year and a half identifying and interviewing different employees and Council members to provide a holistic view of the City’s response to the 2017 Sonoma Complex Wildfires. Additionally, the City sifted through hundreds of hours of first responder video footage to provide a complete picture and an in-depth account of the response to the 2017 wildfires.
The Sonoma Complex Fires tragically took 24 lives, caused an estimated 100,000 people to evacuate countywide, and destroyed more than 5,000 homes including 3,043 within the City of Santa Rosa — around 5 percent of the City’s housing stock. Sixty-two City of Santa Rosa employees lost their homes.
Since 2004, general city funding for public safety services in Santa Rosa have been supplemented by a quarter-cent sales tax. Santa Rosa voters approved this measure to provide dedicated funding for public safety and youth programs and preventing gang violence. For the past 17 years these funds have been used to support fire protection, paramedics, rapid 9-1-1 emergency response, disaster preparedness, crime prevention and police services. Each year, an independent citizens’ oversight committee has reviewed the use of funds and confirmed funds were spent appropriately for voter-approved services.
Locally controlled public safety funding has been critical for helping Santa Rosa recover from devastating fires in recent years and prepare for future fire seasons and potential public safety power shutoffs. Positions currently funded by the local sales tax measure include more than 25 firefighters, paramedics and police officers. Additionally, this measure has funded over 400,000 hours each year of youth and family mental health, public health, gang prevention and social services that keep Santa Rosa citizens safe.
Funds are allocated approximately 40% for fire services, 40% for police services and 20% for violence prevention programs.
At adoption in 2004, a baseline allocation of funds was set, ensuring that the budgets for police, fire and violence prevention programs do not fall below the FY 2004-05 totals, adjusted annually for inflation. In November 2016, voters approved a new baseline allocation for each service. Based on this measure, the total general fund budget is allocated at a minimum 34.3% for police, 23.7% for fire, and 0.4% for violence prevention programs.
In 2004, voters approved a ¼ cent sales tax to fund public safety services with a 20-year expiration date. Unless renewed by voters, this approximately $10 million in annual public safety funding will expire in 2025, requiring deep cuts to public safety services in Santa Rosa.
Without voter-approved public safety funding, many of our firefighters, paramedics and law enforcement officers could be laid off and services for youth and families could be cut or limited. Due to potential cuts to violence prevention programs this could create additional costs to taxpayers. As a result, neighborhood fire stations will likely close and 9-1-1 emergency response times for fires, medical emergencies and accidents, and violent crimes will be impacted.
On July 26, the City Council unanimously placed a measure on the November 8, 2022, ballot to renew the existing local 1/4 cent sales tax that provides dedicated public safety and violence prevention funding.
If approved by voters, renewed locally controlled public safety funding would be used to:
The renewal measure will require the same strict fiscal accountability provisions as required by the expiring measure, including:
No. The funds could not be taken away by the State or used for other purposes, ensuring that our tax dollars are used locally.
Yes. Visitors who work or shop in our community and enjoy its many benefits would also pay the sales tax, ensuring that local homeowners and renters don’t shoulder the entire burden.
The renewal measure will not increase taxes, but will maintain the existing rate of ¼ cent, adding 25 cents to a $100 purchase.
Yes. By law, essential purchases like groceries and prescription medicine are exempt from a sales tax so it is not a burden to those on fixed or limited incomes.
The City has passed measures to provide and maintain general city funding in recent years; however, only the expiring funding measure provides dedicated funding to support public safety services specifically.
No, there is no evidence that increasing sales tax rates discourages patrons from supporting local businesses. An extra 25 cents per $100 spent is not enough incentive for a consumer to change their buying habits or drive extra distance. Plus, essential purchases are exempt from sales tax.
Sales tax is paid on cars where they are registered, not where they are purchased, so a local sales tax does not impact business for local car dealers.
The public safety funding renewal measure will be on the November 8, 2022 ballot. All registered voters in Santa Rosa will receive a ballot in the mail in early October. You may cast your ballot by mail in this election or in-person at designated vote centers.
All registered voters in Santa Rosa are eligible to vote on the measure.
To register to vote or to check your voter registration status, please visit www.registertovote.ca.gov.
For more information about voting in the November 8, 2022 general election, please visit www.sonomacounty.ca.gov/vote or call Sonoma County Registrar of Voters at (707) 565-6800.
Sidewalk maintenance is the responsibility of fronting property owners. You can call the City at 707-543-3881 to request the placement of an asphalt patch. Concrete repairs and replacements are made at the expense of the fronting property owner.
It’s easy! Simply go to our website: https:\\myutilities.srcity.org and click on the ‘Register Now’ button. You will be redirected to the InvoiceCloud registration page. You will need your 7-digit customer number and 6-digit account number, located on the top of your water bill in order to register.
You must enter in your customer and account number in the following order, including any preceding zeros: 0123456-012345.
You will enter your email address, and your password will be any characters you decide. The site will indicate the strength of your password. Once all information is entered, click ‘Complete Registration’.
Select ‘Sign In’ at the top right of the page, then ‘Forgot Password’ and an email will be sent to you with a link to reset your password.
If you opt to go paperless, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Please be aware that if you choose to go paperless, no further paper bills will be mailed to you.
To enroll in paperless billing, Sign In-to your account.
From the ‘My Profile’ drop-down menu, select ‘Paperless’. Select ‘Yes’ then click the ‘Save My Changes’ button.
You can change your status at any time via the ‘My Profile/Paperless’ page.
AutoPay pays your bill on the bill due date each month via direct debit to your checking account, debit or credit card.
To enroll in AutoPay, sign into your account.
Click on ‘My Profile’ at the top of the page and select ‘Payment Methods’ from the drop-down menu. Once you have set up and saved your payment method you will see a ‘Click here to set up AutoPay’ message.
Click that link and select the ‘New AutoPay Setup’ on the next page. Verify your information is correct and then click the ‘Save This AutoPay Setup’ button. And you’re all set!
You can change your status at any time via the ‘My Profile/AutoPay’ page.
To change the payment method associated with your AutoPay, sign into your account. ***Please note, you must cancel AutoPay before removing the payment method from your account.
Click on ‘My Profile’ at the top of the page and select ‘AutoPay’ from the drop-down menu. Select ‘edit’ then ‘No, I do not want AutoPay’ and then ‘Save this AutoPay Setup.’
Click on ‘My Profile’ at the top of the page and select ‘Payment Methods’ from the drop-down menu. If your current saved payment method is no longer valid you should delete the information from your account. You will then add the credit card or bank account payment information that you wish to use for AutoPay and save.
Click on ‘My Profile’ at the top of the page, then ‘AutoPay’ from the drop-down menu. From there you will click on the ‘edit’ link. You will select your new payment method from the ‘Use this payment method’ drop-down field, change AutoPay Status to ‘Yes’ then ‘Save this AutoPay Setup.’
Linked accounts can be managed by clicking on ‘My Profile’ at the top of the page and select ‘Manage Accounts’ from the drop-down menu. From there, you’ll see your accounts list as well as a list of registered accounts that share your email address but have different passwords. You can return to this page at any time and choose to add an account from that list.
To link an account that you currently share an email address with, click on ‘My Profile’ at the top of the page and select ‘Manage Accounts’ from the drop-down menu. Choose the account you would like to add and click ‘Add Account’.
Once complete, you’ll then see both accounts listed under Manage Accounts and will likewise see both accounts throughout InvoiceCloud because they are now linked.
Keep in mind, once ‘linked’ the account then becomes part of your account registration profile group. If you later decide to remove a ‘linked’ account, it will also remove any AutoPay and completely un-register the account. The account would need to be re-registered on its own if you would like to keep the registrations separate.
An unlinked/unregistered account can always be re-registered and re-linked to the same account once more (in case they un-linked accidently.)
Online Bill Pay enables the City of Santa Rosa Water customers to manage their accounts over the Internet. Customers can view their billing histories, register for paperless billing, and make payments by electronic check, debit, or credit card.
Online Bill Pay is easy, convenient, safe and secure. With these services, your payment will post to your account more quickly than a traditional payment by check.
Any City of Santa Rosa water customer is eligible.
No, there are no additional fees.
You may contest your citation within 21 days from the date the citation was issued. You can do so on-line, by mail; or deliver your appeal to City Hall Annex. for more information on how to contest a parking citation, please visit our Contest a Citation page.
If you have been charged with a parking violation(s) and you did not own the vehicle on the date indicated on the citation, please follow the instructions below.
If all of the information in the Release of Liability is completed and returned, verification will be obtained from the DMV, for California vehicles, to ensure that the registered owner has complied with CVC Section 5602 (i.e. submitted a valid Release of Liability to the DMV). If subsequent verification is received from the DMV, the registered owner listed on the notice will be relieved of liability.
The Release of Liability form to comply with Section 5602 can be found here or, alternatively, the Release of Liability information may be submitted online.
Please do one of the following options:
No. Parking citations cannot be cancelled due to financial hardship or inability to pay.Additional penalties will be imposed if your ticket is not paid within the prescribed time, and a hold may be placed on the registration of your vehicle. In addition, your delinquent citation may be referred to an outside collection agency for collection proceedings against you.The City of Santa Rosa does offer payment plans which allow qualified individuals to spread their repayment over several months. More information is available on the City’s Payment Plan webpage.
No. Parking citations are not criminal offenses. Therefore, community service cannot be performed in lieu of paying your citation.
If you are experiencing financial hardship, the City of Santa Rosa does offer payment plans which allow qualified individuals to spread their repayment over several months. More information is available on the City’s Payment Plan webpage.
No. We do not offer payment extensions.
The City of Santa Rosa does offer payment plans which allow qualified individuals to spread their repayment over several months. More information is available on the City’s Payment Plan webpage.
Yes you can. There are two types of payment plans, the low income payment plan and the standard payment plan. For more information on the two payment plans please refer the payment plan webpage.
It can take several days or longer from the date you paid your ticket before the DMV records will reflect the payment. If you need to obtain your vehicle registration right away, please call 855-532-3275 for further guidance.
Yes. The fine amount must be paid in order to proceed to the next level of appeals. For more information, contact the Parking Department at 855-532-3275.
There is an application to waive the parking fee for those individuals of limited income who qualify pursuant to California Vehicle Code 40215(b). You may obtain the form at 90 Santa Rosa Ave, calling 855-532-3275, or visiting https://www.pticket.com/SANTAROS/contesting_info.html
Typically, while the party host sets up the Party Room, the kids spend the first hour of the party with their coach in the air-conditioned Hub, doing drills, activities and games. The children then head to the Party Room for 30 minutes to open gifts and enjoy goodies. The last 30 minutes is spent back in the Hub for team competitions including a game where the parents play against the kids upon request!
An experienced Recreation & Parks coach leads your party, encouraging teamwork, sportsmanship and fun.
Leave both rooms the way you found them, disposing of all trash, decorations and party remnants, and ensuring that there is no damage to the equipment or facility—make sure no one hangs from the basketball hoops! Remember, food and drinks are NOT allowed in game room.
All parties are sport-related and have some inherent risk. However, we strive to make our facility and activities as safe as possible and first aid kits are on site. Coaches supervise all games and activities. Dodgeball parities use low-density foam balls.
Loose fitting and comfortable sports attire (i.e. t-shirts, basketball shorts, tennis shoes).
Yes, we have a small freezer. When you arrive, let the coach know you need to use it. Bring all your own serving utensils and paper products.
Yes, but it needs to be ready to serve as there is no oven, microwave or stove available.
Encourage them to arrive on time so you don’t lose any of your game time. Let them know to use the rear entrance on the North side of the building. Make sure they abide by facility rules of no food/drink in game room, no alcohol or glass in building and no damage to the facility or equipment, as this will help you to get your deposit back.
That’s up to you, just please remember that adults/parents are not allowed in the game or party room while children are playing (except during the Parents vs. Kids game). Parents are always welcome to watch the game through the viewing windows.
A cancellation must be made at least 7 days prior to party date to receive a full refund. There is a 25% fee for cancellations made fewer than 7 days in advance of party date and there will be no refund granted for cancellations made within 3 business days of party date. All cancellations must be made in person or by phone.
On October 13, 2021, the City Council adopted Ordinance No. ORD 2021-011 to add Chapter 20-48, Short-Term Rentals to the Zoning Code to establish a regulatory framework for STRs.
On August 9, 2022, the City Council adopted Ordinance No. ORD-2022-008 to set a maximum number of 198 non-hosted STR Permits to be issued citywide and to clarify that enforcement penalties apply to permit holders and “operators in good standing”.
On June 20, 2023, the City Council adopted Ordinance No. ORD-2023-008 allowing a one-time 31-day grace period for Permit holders whose Permits were issued within the first year of the Ordinance and expired without a renewal application being timely submitted. The Ordinance also included language to clarify that in the event that any non-hosted Short-Term Rental Permit was issued for a property within 1,000 feet of an expired non-hosted Permit that is subsequently renewed, both STRs would be able to retain their Permits regardless of the distance between them.
On July 25, 2023, the City Council adopted Ordinance No. ORD-2023-011 to address technical changes and add new and revised definitions and policies, and to add the following amendments to the Chapter 20-48, Short-Term Rentals:
A short-term (sometimes called vacation) rental is defined as a dwelling unit, or any portion thereof, utilized for residing, lodging, sleeping, or other occupancy purposes for less than 30 consecutive days, counting portions of days as full days. Short-Term Rentals may be Hosted or Non-Hosted.
A Hosted short-term rental is defined as a Short-Term Rental where, throughout the Short-Term Rental period, the host lives and sleeps in the dwelling unit or lives and sleeps in another legal dwelling unit on the same parcel, which parcel is the owner’s principal residence. Hosted Short-Term Rentals shall be allowed only in the primary residence on any property containing more than one legal dwelling unit except where allowed in an ADU pursuant to Zoning Code Section 20-48.040(A)(4)(b).
Principal residence is the place where one resides for more than one-half of the year.
Note: As part of the submittal of a Hosted Short-Term Rental Permit application, the property owner must provide the following information verifying that they the property is their principal residence:
A Non-Hosted short-term rental is defined as a Short-Term Rental where the Host does not live and sleep in the dwelling unit or in another legal dwelling unit on the same parcel throughout the Short-Term Rental period.
Please note, the City is not accepting new applications for Non-Hosted STR Permits. The total number of Non-Hosted STR Permits citywide is 182, which will be reduced through attrition when existing Non-Hosted STR Permits are vacated or revoked, or when properties are sold or transferred, except for transfers allowed pursuant to Zoning Code Section 20-48.040(G)(1).
No. Pursuant to Zoning Code Section 20-48.040(B)(2)(a), the City is not accepting new applications for Non-Hosted Short-Term Rental Permits.
No. Pursuant to Zoning Code Section 20-48.040(B)(2)(a), no new Non-Hosted Short-Term Rental Permit applications shall be accepted, and the maximum number of Non-Hosted Short-Term Rental Permits allowed citywide shall decrease through attrition when existing Non-Hosted STR Permits are vacated or revoked, or when properties are sold or transferred, with the exception of transfers allowed pursuant to Zoning Code Section 20-48.040(G)(1).
It is an applicant’s responsibility to verify whether STR activity is prohibited by a Homeowners Association's (HOA) Covenants, Conditions, and Restrictions (CC&Rs) prior to submitting a Short-Term Rental Permit application.
Yes. Pursuant to Zoning Code Section 20-48.040(A)(2) and (3), a Short-Term Rental Permit may only be issued to an owner and only for a dwelling unit at a fixed location and address.
Pursuant to Zoning Code Section 20-48.040(A)(4), the following types of housing units and spaces shall not be used as a short-term rental:
For more information, visit the "Maintain Compliance for a Short-Term Rental" page.
Yes, pursuant to Zoning Code Section 20-48.070(B)(5), the following outdoor burning requirements apply to Short-Term Rentals:
Hosted Short-Term Rentals can operate anywhere in the City.
Non-Hosted Short-Term Rentals can operate in the following zoning districts:
Please note, the City is not accepting new applications for Non-Hosted STR Permits. The total number of Non-Hosted STR Permits citywide is 182, which will be reduced through attrition when existing Non-Hosted STR Permits are vacated or revoked, or when properties are sold or transferred, except for transfers allowed pursuant to Zoning Code Section 20-48.040(G)(1).
City staff reviews New and Renewal Short-Term Rental Permit applications in the order that they are submitted to the City, and those that are deemed complete first are then acted on first. An application can be deemed complete once all issues have been addressed and/or any additional information requested by City staff has been provided. If there are other applications in process that were submitted and deemed completed prior to your application, then those applications will be acted on first.
Yes, all information identified in the Short-Term Rental Permit application is required for a Renewal, including, but not limited to, site plan and floor plan. Past information cannot be referenced to a previous application, the City needs to ensure that all information is accurate, updated as necessary and included in each application. If there are no changes, you can simply resubmit what you submitted previously and it will be attached to the Renewal application in the City’s permitting system.
If you need a copy of the documents that were previously submitted, please send an e-mail to [email protected].
Yes, please complete the full application. A Renewal application cannot be accepted without all of the required information.
Yes. The City will send one courtesy reminder approximately 60-days prior to your Permit expiration date, which is one year from the Permit issuance date.
Pursuant to Zoning Code Section 20-48.040(E), a Renewal Short-Term Rental Permit application, accompanied by the Short-Term Rental Permit renewal fee and all supporting materials, verifications, and signatures required by the application, must be submitted to the Planning and Economic Development Department prior to expiration of the STR Permit. Renewal applications must be submitted no earlier than the 60 calendar days prior to expiration and will be accepted up to 30 calendar days after the date of expiration of the existing Short-Term Rental.
If a Renewal Short-Term Rental Permit application is received prior to the expiration of the issued Short-Term Rental Permit, and in no case later than 30 calendar days after the expiration of the Permit, expiration of the issued Short-Term Rental Permit will be stayed, and you may continue to rent the unit on a short-term basis, until the Renewal Short-Term Rental application is acted on.
However, if a Renewal Short-Term Rental Permit application is not received prior to the expiration of the issued Short-Term Rental Permit, or in no case later than 30 calendar days after the expiration of the Permit, all short-term rental activities must cease, and a New Short-Term Rental Permit will be required for continued or future use of the unit as an Short-Term Rental. Please note, for Non-Hosted Short-Term Rental Permit holders, the City is not accepting New Non-Hosted Short-Term Rental Permit applications. New applications will only be accepted for Hosted Short-Term Rental Permits.
Information on how to apply for a Renewal Short-Term Rental Permit can be found on the City’s website here.
No, pursuant to Zoning Code Section 20-48.040(E)(2), the month and day of your Permit issuance and expiration date will be the same as the issuance month and day for the previous Short-Term Rental Permit.
All Short-Term Rental owners must register to pay the City’s Transient Occupancy Tax (TOT) and Santa Rosa Tourism Business Improvement Area (BIA) assessments for each Short-Term Rental and must obtain a Short-Term Rental Permit for each short-term rental.
New operators must register for TOT and BIA assessments prior to submitting a Short-Term Rental Permit Application. To initiate the TOT and/or BIA registration process, please submit the registration form to [email protected]. If you have questions about this process, please visit srcity.org/TOT. New operators must obtain City approvals prior to renting, offering, or advertising a Short-Term Rental.
Revenue staff will automatically register your short-term rental for BIA assessments as part of the TOT registration process.
Contact information for the City’s Revenue Division can be found on the City’s TOT website. Property owners can reach out to that department for copies of TOT receipts.
Any Short-Term Rental Owner who operates four or more rentals of any type within Santa Rosa City limits must also obtain a Santa Rosa Business Tax Certificate. Visit the City's page on the obtaining a Business Tax Certificate for more information about how to apply for a Business Tax Certificate.
On July 22, 2004, the Law Enforcement Officers Safety Act (LEOSA) of 2004, also commonly called “HR 218,” became law. (18 U.S.C. §§, 926B, 926C.) This federal law allows “a qualified law enforcement officer” or “a qualified retired law enforcement officer” with identification that meets specified criteria to carry a concealed firearm anywhere in the nation, notwithstanding most other state and local laws that restrict the possession of concealed weapons.
For a person to be qualified under LEOSA, they must meet the following requirements:
A person who is carrying a concealed firearm must do the following:
A California CCW is valid anywhere in California and lasts for five years. A Federal CCW is valid anywhere in the United States and lasts for one year.
There is no application fee at the Santa Rosa Police Department.
Applicants will need to have their firearms inspected by a Qualified Firearms Instructor. A Qualified Firearm Inspector meets one of the following criteria:
Applicants do not need to qualify at the Santa Rosa Police Department. However, we offer at least one range day per calendar year for retired law enforcement.
No. So long as you have a valid Santa Rosa PD retiree ID and your most recent CCW qualification from a certified instructor, you meet the standards of the law.
The next date is September 7th, 2023, 1000 to 1400 hours at the Richmond Rod and Gun Club. Please email [email protected] for more information.
No. Per Welfare and Institutions Code 217 we are required to turn over all unclaimed bicycles to Social Services or local non-profit organizations.
Yes, except for firearms and illegal items, any other property turned in as found property may be returned to the finder. There is a 90-, day waiting period during which the owner may claim lost property. After 90 days has passed, the reporting party (finder) may claim the property.
Appointments are scheduled so that a property technician can be made available to handle your case. The property technicians may be in court, transporting evidence to the Department of Justice Forensics Laboratory or may be viewing evidence with an attorney.
By law, the Santa Rosa Police Department is allowed 10 days to return property upon receipt of a court order. This allows the investigating officer to be notified of the order and to determine if the property is still needed for the investigation. If so, the investigator may contact the court and notify a judge why the property should remain in the custody of the Santa Rosa Police Department. The judge then makes a determination whether the property should be returned or remain in police custody.
Property booked in as evidence of a crime is held for 90 days past the date of sentencing or dismissal. If no charges are filed, property is held until the statute of limitations has expired (3 years for most felony cases, 1 year for misdemeanor cases) or the investigator of the case authorizes the release of the property, whichever is sooner.
The first step is to contact the Property and Evidence Team in order to determine if the firearm is releasable. If the firearm is releasable, the Property and Evidence Team will send you a letter detailing the process.The process includes obtaining clearance through Department of Justice and registering the firearm. All firearms must be registered before they are released. You can complete the forms required by Department of Justice by contacting them. Once you obtain clearance and the firearm is registered, you must provide the Property and Evidence Team copies of the DOJ documents and call 707-543-3618 to set up an appointment for the release.
To learn about the status of your case, please call 707-543-3600 to be directed to the officer who took the original report. If he/she is unavailable, you will be transferred to his/her voicemail where you may leave a message. Please be prepared with your case/report number so you can be better assisted when you call.
Major felony cases are investigated by the Special Services Division. You may call 707-543-3600 for the appropriate Special Services Division team, to be provided with the investigator’s name, and have any general questions answered.
The investigator is ultimately responsible for maintaining contact with the victims in his/her cases when there are significant updates to the investigation. During their conversations, significant events may be disclosed, including any closure of the case.
While we provide emergency services 24 hours per day, our Records Counter is open from 9:00 a.m. until 4:00 p.m., Monday - Friday for citizens to conduct business. The Records Counter is closed on weekends and observed holidays. The Public Front Counter is open from 8:00 a.m. to 6:00 p.m. Monday - Friday and 9:00 a.m. to 4:00 p.m. on Saturday.
Calls for service always available for public information, with certain redactions required by law, such as Reporting Party information and any names/identifying information.
Arrest information is available for the past seven days on the City of Santa Rosa Open Data Portal
Release of police reports is governed by the California Public Records Act. Reports are usually releasable to victims, property owners suffering losses, or certain other involved parties. Reports that are released may include redactions. All reports and computer-documented incidents are screened for any information that is not available to the public before release.
Requests can be dropped off in person to Santa Rosa Police Department or mailed to the Records Bureau at 965 Sonoma Avenue, Santa Rosa, CA 95404, accompanied with any fees due for processing.
You must petition the court that had jurisdiction over your case.
You will be asked to complete an application for release of information. It is helpful if you can provide the case report number or the date and location of the incident and the names of the parties involved in order to process your request.
A valid photo identification/driver license of the involved party requesting the report is required to be presented upon pickup, or a copy must be submitted when requested by mail.
You may mail or drop off your application with the $2 fee. The Records Bureau has 10 days to determine if copies will be provided. Complete the
REQUEST FOR INSPECTION OR COPY OF PUBLIC RECORD
SOLICITUD DE INSPECCIÓN O COPIA DE REGISTRO PÚBLICO
All states base their speed regulations on the Basic Speed Law: “No person shall drive a vehicle at a speed greater than is reasonable or prudent and in no event at a speed which endangers the safety of persons or property” (CVC 22350).
California state law also establishes maximum speed limits. For example the maximum speed on an undivided two-lane roadway is 55 MPH (CVC 22349b). All other speed limits are called prima facie limits, which are considered by law to be safe and prudent under normal conditions. Certain prima facie limits are established by California law and include the 25 MPH speed limit in business and residential districts and the 25 MPH limit in school zones when children are present.
Additional information may be found on the Speed Limit page.
Traffic studies have shown that these signs do not increase driver awareness to the point of reducing vehicle speeds or pedestrian accidents. In fact, placement of the signs may actually increase the potential for accidents by providing a false sense of protection that does not exist and cannot be guaranteed.
Citizens also frequently request SLOW signs or reduced speed limit signs on residential streets. The speed limit on a residential street is 25 miles per hour, whether posted or not. If the City posted such streets at 10 miles per hour, it is likely that the courts would consider the street a speed trap, and in accordance with state law, find any citation issued invalid. SLOW signs are ineffective at reducing speeds because if a driver passes the sign and encounters no reason to slow down (or doesn’t know how much to slow down) that driver may become confused and foster disrespect for all signs.
Beyond that, the City of Santa Rosa also keeps track of all reported collisions involving wildlife. If the City notices a collision pattern in a particular area without Deer Crossing signs, we will install them in appropriate locations.
However, we cannot put up Deer Crossing signs at all locations where deer are spotted. Deer are wild animals and the locations and times they may cross streets are completely random. Drivers in the rural areas of Santa Rosa need to be aware that deer may jump onto the roadway from out of sight whether or not there is a sign there.
If you have any questions, requests or suggestions concerning traffic, please call Traffic Engineering at 707-543-3814.
Generally the City does not paint red curb in front of fire hydrants due to the high cost of maintenance. The City has thousands of fire hydrants within the city limits and maintaining 30 feet of red curb in front of all of them would take away time that can be spent on other public facilities maintenance around the City.
If a vehicle is parked too close to a hydrant in a fire emergency, the fire department will use all means necessary to gain access to the hydrant. In non-emergency situations a vehicle parked within 15 feet of a fire hydrant is in violation of CVC22514 and can be cited by a Police Officer or Parking Enforcement Officer.
If there is a vehicle parked in front of a fire hydrant in the downtown area please call Transit and Parking at 707-543-3325. If there is a vehicle parked in front of a fire hydrant in all other parts of the City please call the Police Department at 707-528-5222. If there is a fire emergency, call 911 immediately.
If the sight distance is inadequate and can be improved by trimming vegetation, we will send a letter to the property owner informing them to trim the obstruction. If the sight distance is limited due to parking we will evaluate the length of parking that is needed to be eliminated and either paint red curb or install No Parking signs.
Please direct all concerns regarding sight distance to Traffic Engineering at 707-543-3814.
For more information, visit this page about traffic control devices.
Section 35701 of the California Vehicle Code authorizes cities to pass ordinances prohibiting the use of a street by any commercial vehicle or by any vehicle exceeding a maximum gross weight limit. The ordinance shall not be effective until appropriate signs are erected.
Section 35703 of the California Vehicle Code states that no ordinance adopted pursuant to Section 35701 shall prohibit any commercial vehicles from using a restricted street when necessary, for the purpose of making pickups or deliveries.
Commercial vehicle prohibitions around the City of Santa Rosa are designed to eliminate pass through commercial vehicle traffic. These prohibitions are not meant to prohibit commercial vehicles from making deliveries to private residences or businesses on the streets where the prohibition exists.
There are several exemptions to the commercial vehicle prohibitions, which include:- Emergency vehicles- Vehicles used in transporting passengers such as buses- Vehicles used in conjunction with building construction or delivery- Vehicles used for local pick-up or delivery- Vehicles used by local businesses to gain access to and from the business
Commercial vehicle prohibitions can only be installed after analysis by the Traffic Engineering Division showing a need for the prohibition and approval of an ordinance by City Council. If you have questions, requests, or suggestions regarding commercial vehicle prohibitions, please contact traffic engineering at 707-543-3814.
The City of Santa Rosa Police Department also has a radar feedback trailer which can be moved onto certain streets throughout the City on a rotating basis.
These feedback signs are only a tool and are used best when drivers may not be aware that they are speeding. They are designed to let the drivers know how fast they are going in relation to the posted speed for the road segment they are on.
The speed trailer may not be used on certain road segments. The speed trailer cannot be parked on the sidewalk or in a bike lane. It is also not effective if other vehicles can be parked in front of it, blocking the radar function and the sign visibility for drivers.
If you think that a particular street might be a candidate for a permanent radar feedback sign please call Traffic Engineering at 707-543-3814.
If you would like to recommend a location for the speed trailer please contact Officer Perry Plattus of the Santa Rosa Police Department at 707-543-8341.
If you think there is an abandoned car in your neighborhood please call the Santa Rosa Police Department at 543-3600. Any other questions relating to parking time limits and restrictions can be directed to the Transit and Parking Department at 707-543-3325.
At other intersections, some movements have detectors and other movements do not. At some intersections, where possible, the pedestrian movement is automatically recalled each cycle. At others pedestrians must push a button to bring up the walk signal. The proper operation of signals can be checked remotely by computer or in the field by traffic signal personnel.
Those with specific questions about signal operations should contact the Traffic Engineering Division at 707-543-3814.
The quality of movement through a series of traffic signals depends on the spacing between signals, the speed of traffic, the cycle length, and the amount of traffic. Signals along main arterial streets are generally coordinated with each other during the day, when there are heavy traffic flows. It is often not possible to progress traffic in both directions because of poor spacing between traffic signals. Sometimes it is necessary to choose one direction to progress.
When two-way progression is not possible, the City often uses computerized traffic modeling to find coordinated timing plans that decrease the total delay and stops for all users of the system. Traffic turning onto or off of a side street is generally not progressed, and turning vehicles can usually expect to stop at the next signal.
Specific questions about signal progression should be referred to the Traffic Engineering Division at 707-543-3814.
Cycle lengths range from 60 seconds to 140 seconds in the City, depending on the size of the intersections and the amount of traffic. Cycle lengths must be longer at larger intersections to serve the greater number of separate traffic movements during the timing sequence, to accommodate much longer pedestrian crossing times, and to accommodate higher volumes of traffic.
Requests for timing changes at individual intersections should be referred to the Traffic Department. Information needed for a signal technician to investigate a requested timing change is what day of the week and what time of day a problem occurs. Call the Traffic Engineering Division at 707-543-3814.
Requests for timing changes at individual intersections should be referred to the Traffic Engineering Division. Here too, information needed for a signal technician to investigate a requested change is what day of the week and at what time of day a problem occurs. Call the Traffic Engineering Division at 707-543-3814.
If a signal meets the warrants outlined in the CA-MUTCD, the next challenge is to find a method of funding construction and maintenance of the signal. One way this is done is conditioning new development to install a signal on a street that leads to a major subdivision. A new signal usually costs more than $250,000 to construct, and then additional dollars will be needed for annual maintenance. All intersections that meet signal warrants are put in a database and ranked corresponding to their fulfillment of warrants. Those intersections are signalized as funds become available, at a maximum of one per year. Requests for new traffic signals can be referred to the Traffic Engineering Division at 707-543-3814.
Records of all programming changes and all maintenance responses are maintained at the Traffic Engineering Division. Requests for historical records concerning traffic operations should be referred to the Traffic Engineering Division. Requests must be made in writing on a Request for Documents form. All requests will be answered in 10 days. The Traffic Engineering Division does not interpret any timing sheets. To obtain a Request for Documents form, call the Traffic Engineering Division at 707-543-3814.
Once a pedestrian indication starts, there can be some confusion as to the meaning of the signal indications. The first indication is a white walking person. This symbol means the pedestrian can start walking in the direction of the signal. This is followed by a flashing orange hand symbol. The flashing hand does not mean that the pedestrian should stop crossing the street. When this flashing symbol is shown, any pedestrians who have started to cross the street should continue crossing, but pedestrians that have not yet started to cross should not begin crossing. At certain intersections there is also a countdown timer associated with the flashing hand that lets the pedestrian know how much time is left to continue crossing the street.
The length of the flashing hand indication can be quite long. It is calculated based on the length of the crosswalk and the nationally recognized average walking speed of pedestrians. A flashing hand terminates with a solid orange hand symbol. Pedestrians should not be in the crosswalk when the solid hand symbol is being shown. Questions about pedestrian signals should be referred to the Traffic Engineering Division at 707-543-3814.
Yes, additional taxes or fees would be charged; however, some existing costs may decrease. A summary is provided below:
Storm Water Management Assessment: A typical single family home on standard-size lot will pay $32.56 in 2017/2018, billed through the property tax assessment on a yearly basis.
Utility User Tax: The City adds a 5% Utility User Tax to the cost of monthly utilities provided by PG&E, the telephone company (non-cellular) and cable TV. For a house with these bills totaling $200 per month, the Utility User Tax would be $10 per month.
Garbage & Recycling Service Billing: Garbage and recycling collection service is required for every household and business. If you do not currently receive collection service, call 707.586.1478 to establish service at your address. The current charge for a 32-gallon can is $17.05. Effective January 1, the new rate for a 32-gallon can will be $26.85 per month.
Water & Sewer Service Billing: If your property is connected to City water, the Santa Rosa water bill will not change and usage charges will continue to be based on monthly water use. If your property is connected to South Park Sanitation, sewer charges will continue to be billed through the property tax assessment on a yearly basis.
At a June 22, 2021 City Council Study Session, City Council directed staff to proceed with developing a program design for a Safe Parking Pilot Program (Program) to be operated 24 hours a day, seven days a week (24/7). The program will provide up to 50 parking spots in a portion of the City-owned parking lot at 55 Stony Point Road. The Program is meant to provide unsheltered individuals living in vehicles and RVs with direct access to basic services and support services to help individuals move from homelessness into housing, while lessening the impacts of homelessness that we have seen in several areas of our community. The Safe Social Distancing Program that was launched in a section of the parking lot at Finley Community Center in May 2020 was an overall success. The Safe Parking Pilot Program will be closely modeled after many elements of that program. On December 7, 2021, following the City’s issuance of a Request for Proposals (RFP), City Council approved Catholic Charities as the Program operator.
A phased launch of the Program began on March 7, 2022. The Program will run for an initial one-year pilot period. Funding has been identified for a two-year period, however, continued operation of the Program for a second year will be based on whether the Program is meeting its intended goals and outcomes.
The parking lot at 55 Stony Point Road is on City-owned property and services City operations, including the Utilities Field Office, Water, Transit, and Transportation and Public Works. Leading up to Council’s site selection for the Program, City staff from various departments evaluated more than 100 locations throughout Santa Rosa for potential site-use for this Program. None of the sites were 100-percent ideal and City Council directed staff to proceed with an option where a 24/7 operation could best be implemented, on property owned by the City, where members of the community are least impacted. Staff initially proposed sites in each of the seven City Council districts per previous Council direction. Staff ultimately recommended starting with a single site, one-year pilot program; and evaluating the feasibility of scaling up to potentially include additional locations following the initial one-year pilot.
Notification was made on the City’s website, in the City Connections e-newsletter, and on the City’s social media accounts in advance of the June 22, 2021 and December 7, 2021 City Council meetings, at which time public input was taken. A media release was sent and updates provided on the City's social media accounts and NextDoor account in December 2021 following City Council approval of the operator contract and authorization of initial program funding. A virtual community meeting for residents and businesses within the area and other interested parties was held on January 12, 2022 prior to the launch of the program. Notification was made in advance of the community meeting by a postcard mailing to the surrounding neighborhood, in the City Connections newsletter, on the City’s social media accounts and NextDoor account, and media release. Updates on the Safe Parking Pilot Program are available at srcity.org/SafeParking.
Unlike a vehicle/RV encampment, the Program will be managed 24-hours a day, seven days a week by Catholic Charities and a private security company. Program participants will have access to essential services such as portable toilets and handwashing stations, refuse containers, and showers, which will mitigate many of the public health and safety impacts that occur in encampments. Catholic Charities will be responsible for maintaining the cleanliness of the site and ensuring that participants keep personal belongings to a reasonable minimum. Additionally, wrap around services will be provided to help participants access community resources (i.e., referrals for alcohol and other drug (AOD) treatment and behavioral health) and to end their homelessness through housing navigation services.
City and County staff meet regularly to discuss solutions to address homelessness. The Sonoma County Department of Health Services Interdepartmental Multi-disciplinary Team (IMDT) will provide support to the Program to those eligible for services and as IMDT’s program capacity allows. Additionally during its December 7, 2021 meeting, the Sonoma County Board of Supervisors, approved $500,000 to the City for the Safe Parking Pilot Program to provide wrap-around services for a two-year period targeted on assisting individuals obtain housing.
Information on ways to help such as making donations or volunteering will be posted on the City’s website at srcity.org/SafeParking prior to implementing the Program in early 2022.
On December 7, 2021, following the City’s issuance of a Request for Proposals (RFP), City Council approved Catholic Charities as the Program operator.
A.Catholic Charities will be responsible for Program management functions such as intake/exit of participants, coordination of services/case management, coordination of site services with third party vendors (i.e., security, portable toilets/handwashing stations, fencing, waste management, RV disposal service), ensuring compliance with Program rules, addressing any issues that arise in a timely manner, and maintaining the cleanliness of the site, for example.
Catholic Charities will be required to have COVID-19 safety protocols including screening at intake, on-going monitoring, testing/vaccination coordination, and a plan for addressing any participants that are symptomatic, exposed, or test positive for COVID-19.
The Program will provide basic services such as portable toilets/handwashing stations, showers, refuse containers, laundry service, and meals as well as wrap around services to connect participants with community resources and housing. The current focus is getting the site set-up to welcome participants in early 2022. Planning is also underway to develop a housing strategy for participants to ensure a continuum of services beyond their stay in the Program.
Yes. Details such as "quiet hours" and "code of conduct" will be part of Program Rules which will be developed prior to implementation of the Program.
Yes, vehicles/RVs need to be operational to enter the Program. Program Rules will include parameters around non-operational vehicles/RVs and towing for those that are on-site. Catholic Charities will prioritize assisting participants who are in need of a driver’s license given that ID is required to obtain housing, a key focus of the Program, followed by vehicle compliance (registration/insurance). Participants will be required to work with Catholic Charities on driver’s license and vehicle compliance to stay in the Program. Staff has researched best practices for Safe Parking programs and consulted with the City Attorney’s Office and Risk Management on these matters and will continue to do so should any issues arise. Additionally, Catholic Charities will be required to comply with the City’s insurance requirements.
Yes. Program rules will provide parameters on visitors to provide participants with flexibility while minimizing impacts to the parking lot which is shared with City employees and several departments as well as the nearby community.
City Council asked for up to 50 spots. Staff is currently evaluating a mix of vehicles/RVs for the site which will meet this request but does not exceed 50 spots and also takes into consideration the number of occupants.
Yes. The City cannot deny service animals. Program Rules are being developed to include a service animal/pet policy. The proposed site plan includes a pet area and pet waste bags will be provided to Program participants.
Common practice for emergency shelter is 6 months; however, length of stay will be evaluated on a case-by-case basis keeping in mind that the Program is a 1-year pilot.
Yes. An area will be designated for smoking and monitored by Catholic Charities.
The City will require the Program operator Catholic Charities to enter into an agreement which will include a budget, scope of work, and reporting requirements. Reports will be submitted monthly to the City. In addition to monthly reports, staff will also meet regularly with the Program operator. The reports are key to informing whether the Program met its planned goals and outcomes and will help inform continuing the Program beyond the initial one-year pilot.
24/7 site supervision will be provided by Catholic Charities staff and private security for the Program. Supervision/security will be focused on the Program footprint and not the entire parking lot, adjacent facilities, or nearby community. The City is currently evaluating additional security measures for the site including cameras at the Program site access points and monitoring facilities directly adjacent to the Program site.
Private security will be provided 24 hours a day, seven days a week for the first three operating months of the Program. After three months the need for security will be reevaluated on a month-to month basis. Providing security is very costly and City Council has expressed an interest in potentially scaling back security as a cost savings measure. City staff along with Catholic Charities will revisit security needs once the Program is up and running.
24/7 site supervision will be provided by Catholic Charities and a private security company for the Program. Based on the City’s experience with the Finley Safe Social Distancing Program, impacts to the surrounding area were minimal. That said, the City acknowledges that homelessness has impacted our community significantly for housed and un-housed community members. Public safety concerns in the area, regardless if they are connected to the Program, should be reported to the Police Department – non-emergency 707-528-5222 or 911 for urgent matters. All other concerns related to the Program should be directed to staff via email: [email protected].
Drugs and alcohol will not be allowed on the site. If an individual returns to the site under the influence of drugs and/or alcohol, the individual will be allowed on-site so long as their behavior does not present a threat to themselves or others. Driving under the influence of drugs and/or alcohol will be reported by Catholic Charities to SRPD immediately.
24/7 site supervision will be provided via Catholic Charities and private security. Safety concerns will first be addressed by staff and/or security and elevated to the Police Department, if necessary. SRPD has played a key role in the development of the site and overall Program and will provide on-going support relative to other public safety priorities in the community.
Yes. Details such as a curfew will be part of Program Rules which will be developed prior to implementation of the Program. Flexibility will be provided to allow entry/exit after the curfew for emergencies, those that work overnight shifts, or other extenuating circumstances.
No. Routine searches of Program participants will not be conducted. If Catholic Charities and/or security observes suspicious behavior a search may be conducted subject to the consent of the Program participant. The Santa Rosa Police Department will be contacted in the event of criminal activity.
No. The law prohibits routine criminal background checks except under discrete circumstances (i.e., when an individual is detained by law enforcement). Catholic Charities’ Homeless Outreach Services Team (HOST) has developed a rapport with many of the individuals residing in vehicle encampments throughout Santa Rosa and will be screening potential participants prior to placing them in the Program. This includes screening for sex offenders via California Megan’s Law website, which will not be allowed in the Program. Additionally, any individuals with a known history of violence will not be allowed in the Program.
The purpose of this project is to build stronger relationships between the City of Santa Rosa and Santa Rosa’s Black, Indigenous, People of Color (BIPOC) communities. More specifically, the car will be used by the Santa Rosa Police Department (SRPD) as a community outreach and engagement tool once the build is completed by the Sonoma County Lowrider Council and other interested community members.
Community Engagement staff held a series of listening sessions from July through December 2020 with BIPOC community groups. One of these sessions was with the Sonoma County Lowrider Council. The Lowrider Council proposed the idea to then Mayor Tom Schwedhelm, Police Chief Rainer Navarro, and Community Engagement staff. The proposal included partnering with the City of Santa Rosa to develop the design of the car; build the car using Lowrider Council members expertise and skill; develop ideas for its use; and develop a plan for outreach.
The Lowrider Patrol Car Project will be funded by the Office of Community Engagement’s budget. This project falls under the designated funding for the Community Empowerment Plan and once completed, the car will be used as a community outreach and engagement tool.
In addition to funding from the Office of Community Engagement, donations from individual community members, businesses, and community-based organizations have been made for this project.
Staff from the Office of Community Engagement, along with Council Member Schwedhelm and Police Chief Navarro, met with residents from Santa Rosa Black, Indigenous, People of Color (BIPOC) community groups from July through December 2020 for listening session that were part of the Community Empowerment Plan (Plan). One listening session group, the Sonoma County Lowrider Council, proposed this idea during one of the sessions as a community bridge building and community healing tool. As a community-led idea and project, this effort falls under Goals 1 and 3 of the Plan, as well as the Empower category of the Spectrum of Community Engagement. Under this category, the community is empowered to bring forth ideas and make decisions alongside City staff on project development and implementation. Through the Community Empowerment Plan, the Office of Community Engagement will support the Sonoma County Lowrider Council in providing funding for the project, as well as community resources and communication and outreach to the community on the project.
No, once completed, this car will be used for outreach and engagement activities only. Some of these activities include:
Yes, several other communities in California have lowrider patrol cars. This includes the City of Oakland, City of San Diego, and the City of Stockton.
The City of Santa Rosa is required to ensure compliance with state mandated setbacks from recycled water use from drinking water wells.
Santa Rosa Regional Water Reuse System is paying.
The well information will be shared with relevant City staff involved in the process and with their consultants. There may be instances where the data is used for compliance and informational reports to the North Coast Regional Water Quality Board or the Division of Drinking Water.
Someone from the City or Sonoma Resource Conservation District will contact the property owner to schedule a site visit. Alternately the property owner may complete the form in the letter they received.
In accordance with the California Public Records Act, Govt. Code § 6250 et. seq., the City of Santa Rosa provides access to public records, except those exempt from disclosure by law. Under Govt. Code § 6253 (e). The City of Santa Rosa does not intend to use the well geo-location for anything other than operational and compliance purposes and will not be sharing this information with the public unless requested. There may be instances where the data is used for compliance and informational reports to the North Coast Regional Water Quality Board or the Division of Drinking Water.
The well setbacks come from the State Water Resources Control Board Title 22 Code of Regulations, Article 4. Use Area Requirements. A summary of the setbacks are listed below and further information can be found in the regulation
Information obtained regarding your domestic well is available upon request. Contact Heather Johnson at [email protected] or (707) 543-3472.
The City of Santa Rosa will not be collecting water quality samples as part of this project. The intent of the project is to verify the location of privately-owned wells for compliance with recycled water use set-backs. The City has a robust well-monitoring network throughout our recycled water system.
The well-monitoring network consists of 15 shallow wells that are monitored by City staff annually to assess any potential impacts to the groundwater due to recycled water irrigation and biosolids land application. These wells have been monitored by the City for the past 30 years. There is no intention for the City to add domestic supply wells to this monitoring program.
It is not a requirement that the City map domestic wells however we are required to comply with Title 22 use area requirements and there is no way to ensure compliance without having an understanding of where the domestic water supply wells are located.
A backflow prevention device is a precautionary device approved by the State Office of Drinking Water and the University of Southern California (USC) Hydraulic Research Section that provides protection from potentially hazardous substances getting pushed or pulled back into the City water system. In situations where chemicals or contaminated water could possibly backflow due to back pressure or back siphonage, known as a “hazard”, a backflow prevention device is required to protect the integrity of the water distribution system.
Reduced Pressure Device
Hazards include a separate irrigation system on a property, a business that uses chemicals, a property with a sewage lift station, or a potential cross connection with an unknown source. All the proceeding hazards are considered “high hazard” situations and require what is known as a reduced pressure backflow prevention device. Reduced pressure (RP) backflow prevention devices have a reduced pressure zone in the center of the device with two independent working check valves that prevent water from flowing back into the water system. This device is required in high hazard situations per State Health Code Title 17.
Double Check Device
Properties might have “low hazards” such as a well, pumps, or a residential fire sprinkler system. Properties with low hazards are required by State Health Code Title 17 to install a double check (DC) backflow prevention device. The double check backflow prevention device is a valve assembly with two independent spring-loaded check valves that allow water to flow through the device to the property but prevent water from flowing backwards.
In-line Dual Check Valve
The In-line Dual Check Valve is a mechanical device designed to prevent backflow and back-siphonage into the drinking water system, it consists of two independently acting, spring-loaded check valves. Designed for use in “low hazard” cross-connections and continuous pressure applications. The intended application is for residential water systems at the service entrance to fire sprinklers.
Because it is not a testable backflow prevention device, the In-line Dual Check Valve is exempt from the yearly testing requirement. To ensure that the device is functioning properly, In-line Dual Checks must be replaced every 5 years. At this time, the In-line Dual Check is allowed for properties affected by the 2017 Tubbs-Adobe Fires only.
Backflow assemblies are mechanical devices that may fail over time and require repair or replacement. The USC List of Approved Backflow Prevention Assemblies includes many different manufacturer and model types. The failure rate for the most commonly used devices in Santa Rosa is shown below.
Calendar Year 2023
One Year Failure Rate (%)
A certified backflow tester from the City of Santa Rosa List of Certified Testers must test every backflow prevention device once a year. The annual testing requirement is mandated by the State in the California Code of Regulation, Title 17.
Whether or not anyone is living at the property, the backflow prevention device is doing its job to prevent water from moving backwards into the drinking water system and may need maintenance. The backflow prevention device must be tested once a year based on the time of installation of the device, not whether anyone was living on the property.
The Water Quality Section will mail a postcard to the address on record as a reminder that the backflow test is due. You can then contact a tester from the list of certified testers. You are given thirty days’ notice to have your device tested and passed by a certified tester.
You can contact a tester on the list of certified testers to set up a date for testing. In most cases, your backflow prevention device is located near the curb across the sidewalk from your water meter. If it the backflow prevention device is easily accessible, you do not need to be onsite for the test. Once you have decided on a tester, the tester will conduct the test and give a copy of the test report to Water Quality. After your annual test is completed with a passing test and our system is updated, your obligation for the year is completed. You will be notified again the following year 30 days before your next test is due. Tests are due the same time each year unless a device is replaced or extensively repaired. If the device is replaced or has extensive repairs, your testing date will reflect the date the new device was installed.
To schedule a backflow prevention device test, contact a tester on the list of certified testers.
If your backflow prevention device does not pass the annual test, talk with your tester for recommendations on repair or replacement. A passing test is required within 30 days of your test due date.
Currently, the charges range from approximately $50.00 to $150.00 a test. Please contact testers directly to inquire about costs. To schedule a backflow test, contact a tester on the list of certified testers. Santa Rosa Water does not endorse or recommend any company on this list, nor does Santa Rosa Water set pricing by these companies.
The City will have to turn off your City water service to protect the water system from possible hazards until your device is tested. You have a 30-day grace period after the due day to make sure your device passes its annual test.
Who pays for and arranges the test depends on the lease agreement. Please contact your landlord to discuss.
Your last test was late. That test was your test for the previous year. The test due date on your postcard is your test for this year. For example, if your test was due December 2021 and you had the test done February 2022, the February 2022 test is for 2021. You will need a test for 2022.
Each tester’s competency is certified by a national agency every 3 years. Testers use specialized testing equipment that is calibrated every year. As required by the State, the City also evaluates each tester to make sure they meet standards. The test does not take long when done by an experienced tester. The device being tested must maintain pressure - hold back water flow – at each check valve and meet strict specifications. Only test reports from testers on the list of certified testers are accepted by the City of Santa Rosa.
Backflow prevention devices should be wrapped with some type of insulation (bags, enclosures, etc.) during the winter months to avoid costly freeze damage. Consult your local hardware store, plumbing supply store, or irrigation experts for insulation materials.
In addition, an enclosure over a backflow prevention device may prevent vandalism.
The Water Quality section enforces the State Water Resources Control Board Division of Drinking Water regulations concerning backflow and cross-connection control. Under Section 64764 of the regulations, backflow prevention devices must be tested annually by certified testers. Additionally, the California Health and Safety Code Section 116805 allows the water supplier to charge water users with backflow prevention devices a fee to administer the backflow program. Effective July 19, 2010, the City of Santa Rosa Board of Public Utilities authorized a fee of $3.00 per month to be charged to customers in the Santa Rosa service area with a backflow prevention device covered under our backflow program. On December 16, 2013, that fee increased to $3.25 per month. The purpose of the fee is to recover costs associated with the backflow program from those who are required to maintain backflow prevention devices as required by State regulations. Santa Rosa Water’s policy is to charge fees to customers who use specific services so that those costs are paid by the user and not the general ratepayer base.
For those customers who are required to install a backflow prevention device, below you’ll find the necessary information including which devices are required, how to install a backflow prevention device, the importance of a thermal protection device, and City construction standards:
Overall, as a community, we need to reduce water use by 20%. The mandatory 20% reduction over 2020 levels in water use is a collective, community-wide, target and not necessarily an individual target. Individual water customers are asked to conserve water, comply with mandated restrictions, take advantage of the City of Santa Rosa’s water conservation rebate programs, and eliminate and report water waste. Water waste, like leaks and breaks or overspray from irrigation are always prohibited per our long-standing Water Waste Ordinance.
The following prohibitions and restrictions are in place as a result of the institution of Stage 3 of the Water Shortage Contingency Plan:
Santa Rosa Water is requiring a 20% community-wide water conservation reduction, compared to 2020 water use. This is a community-wide target, and we’re asking everyone to do what they can to help. Santa Rosa Water is not reviewing individual customer water use to confirm compliance. We ask that all customers do their part to save water to the maximum extent possible at your house or business and comply with all water use prohibitions and restrictions to help our region save 20%.
The City of Santa Rosa’s prudent and cost-effective long-term water supply planning means that occurrences of single and multiple dry years do not automatically mean water supply capacity is limited for planned development. The City of Santa Rosa Water Shortage Contingency Plan (Shortage Plan) outlines how the city will respond to a reduction in water supply deliveries from Sonoma Water, our wholesale water supplier. Restrictions on new development can be activated if the city experiences a water shortage of 30% or greater. In such circumstances, the Shortage Plan requires new development to have a zero-net impact on water demand by offsetting new water demand from their projects.
No, the City of Santa Rosa does not provide drinking water to any agricultural interests. Santa Rosa provides potable drinking water to single family, multi-family, commercial, industrial and institutional and dedicated irrigation metered customers only.
The City of Santa Rosa’s Water Shortage Contingency Plan includes an exemption process should you need relief from the prohibitions for health, safety, or other critical factor.
If a customer or business wishes to request an exemption from a water use prohibition or restriction, the customer must file a request in writing to:
Deputy Director, Water Resources
Santa Rosa Water
69 Stony Circle
Santa Rosa, CA 95401
The Deputy Director or designee will decide on the matter within 30 calendar days of receiving the request. The request should include:
If a customer is not satisfied with the decision, an appeal may be filed within 30 days of the decision to:
Director of Santa Rosa Water
The Director will decide on the matter within 30 calendar days of receiving the appeal. The Director’s decision is final.
Santa Rosa Water has been very active in outreach to our customers since we first launched a winter WaterSmart campaign in November 2020 and then transitioned to dry weather outreach beginning in February 2021. In May 2021, Santa Rosa launched a robust drought outreach campaign in unison with the Sonoma-Marin Saving Water Partnership and the Santa Rosa City Council adopted a 20% voluntary community-wide water use reduction target on May 18. On June 29th, the City Council declared a drought emergency and adopted a mandatory 20% community-wide water use reduction with prohibitions and restrictions that will help achieve this target. Santa Rosa continues to provide education and outreach to customers about the drought, including through hosted in-person community events, radio, print and digital ads, TV ads, social media and newsletters.
Santa Rosa Water appreciates all our customers that have made permanent and significant efforts to reduce water use. If you have already eliminated water waste and are using water as efficiently as possible indoors and outdoors, thank you! We encourage you to continue doing so. If you’re interested in exploring whether there are additional ways you can reduce water use during this drought, please visit our Water Smart Center at srcity.org/WaterSmart for potential ideas (and check out our rebate programs!).
We also request that all residents practice water-saving behaviors, look for opportunities to replace inefficient water using appliances, and consider transforming turf grass into low water use landscapes. Santa Rosa Water offers free water-saving devices, rebates, tips, and more to help customers reduce water use. Need assistance? Contact a WaterSmart technician today at [email protected] or call 707-543-3985.
Home water use varies based on the number of occupants, habits, and the efficiency level of water using fixtures installed. Home water use also fluctuates seasonally based on the size and type of irrigated landscape, with outdoor use accounting for about 40 percent of total water use on average for single-family residences in Santa Rosa from May through October. To determine how efficient your water use is, check your water bill. Every bill provides information on the gallons per person per day used during the billing period.
Indoor water use can typically be met using no more than 50 gallons per person per day, with more efficient homes using as little as 25-30 gallons per person per day. For a family of four, average indoor use ranges from around 3,000 gallons to 6,000 gallons per month. Even if you aren’t sure about your usage per day, you can help us achieve our critical goal of reducing water use community-wide by 20%. Please visit our Water Smart Center at srcity.org/WaterSmart for a list of tips and rebates to help you eliminate water waste, reduce water use, and improve water use efficiency.
Water for landscapes can nearly double indoor water use from May to October. We offer weather-based watering recommendations and can complete a Water Smart outdoor assessment to help you irrigate more efficiently. We also offer rebates for some irrigation system improvements and for converting turf grass to low water use landscaping. Contact a WaterSmart technician at [email protected] or call 707-543-3985 before starting a project to make sure it meets requirements to be eligible for a rebate.
Yes, Santa Rosa is enforcing the following prohibitions and restrictions on water use:
Recently, Santa Rosa Water launched the new WaterSmart Portal. With the water meter upgrade project complete and all 54,000 water customers connected to AMI (advanced metering infrastructure), customers can now track and analyze hourly, daily, weekly, and monthly water use, create customized notifications for high usage, and access water-saving tools. Registration is easy. To get started, all a customer needs is their customer number, account number, and last billed amount from their water bill.
More information is available at srcity.org/WaterSmartPortal
For customers that haven’t yet signed up for the WaterSmart Portal, information is also available on your water bill. Every bill provides information on the gallons per person per day used during the billing period.
The City of Santa rosa has implemented water waste patrols to identify properties that are not complying with the existing prohibition on water waste. When water waste is identified, Santa Rosa Water will contact account holders to inform them of the issue and to provide education and resources for efficient irrigation practices. Customers are responsible for managing and repairing their irrigation systems to avoid overspray, runoff and excessive use.
If water waste is occurring at a property, try to contact them first. If you are unable to contact the property or identify which property is responsible, report the issue to Santa Rosa by going to srcity.org/WaterWaste. Our technicians will investigate the matter and follow up as needed. You can report water waste that you see anywhere in the City to our team.
Although washing vehicles at home is allowed with some measures in place, Santa Rosa Water recommends taking all cars to a professional car wash for a few reasons. One reason is to save water -a professional car wash uses less water per car than a home car wash with the hose running. The second reason is that wash water has the potential to transport materials attached to the vehicle such as soap, metal shavings from brake dust and rotors, vehicle fluids (engine oil, antifreeze, transmission fluid) and road contaminants to the storm drain. These can be harmful to water quality and creek habitats.
If you wash at home, and have considered alternative discharge methods, such as discharging to the sewer, and those are not possible, the following practices are recommended:
If you see someone washing their car at home, please share these tips or direct them to streetstocreeks.org for more information.
Customers who reduce their water usage will see a decrease in the water usage billing portion of their monthly water bill. The four-year rate plan has not impacted by the current drought because Santa Rosa has taken other measures to balance its budget during the current drought.
Santa Rosa Water offers many programs and incentives to assist customers in reducing water use, eliminating water waste, and improving water use efficiency. In addition to the rebates and incentives listed below, the Water Use Efficiency team provides FREE do-it-yourself WaterSmart Home check-up kits and in-person indoor and outdoor on-site visits to assess irrigation efficiency and make recommendations.
Free water-saving devices: high-efficiency showerheads, faucet aerators, shut-off hose nozzles, dye tabs (to check for toilet leaks), toilet flappers
Rebates: qualifying high-efficiency washing machines, Green Exchange rebate for lawn removal and irrigation efficiency upgrades, rainwater harvesting, and graywater reuse
Programs: free weekly watering recommendations and low water use landscape plans
For more information contact the Water Use Efficiency team at 707-543-3985 or [email protected], or visit www.srcity.org/WaterSmart
Water supplies will continue to decrease if we do not have significant rain this next fall and winter. Based on available regional water supply from Sonoma Water, the City may need to implement additional restrictions on water use as defined in the City’s Water Shortage Contingency Plan. More information about this plan can be found at www.srcity.org/UWMP.
Every water supplier is affected by water supply shortages differently. Some water providers can store greater volumes of water or have access to more local supplies, such as groundwater or recycled water. Water use and customer type also varies from water supplier to water supplier. To respond to dry conditions, all water suppliers in California have Water Shortage Contingency Plans, which define actions to meet anticipated water supply shortfalls of up to 50% or more.
Other Sonoma County agencies that purchase water from Sonoma Water must also reduce their water purchases from Sonoma Water by up to 20%. Check with the individual city or water district to determine the level of reduction required.
Additional information is available online at srcity.org/SaveWater or by calling the Water Use Efficiency Program at 707-543-3985. For more information on your water bill or to update the number of residents in your household, please call Santa Rosa Water at 707-543-3150.
Per information from DDW, recent events in the United States have shown that lead in drinking water remains an on-going public health concern. Although lead is rarely found in California's drinking water sources, water passing through older plumbing fixtures can be exposed to lead. The Lead and Copper Rule requires public water systems to test for lead in the drinking water but does not require schools to test their water for lead.
All public schools with buildings constructed prior to January 1, 2010, and provided water by a public water system must have their water tested for lead by July 1, 2019. AB 746 does not apply to private schools.
Public schools may be exempt from testing if they meet one of the following requirements:
To claim an exemption, the school must send a letter to Santa Rosa Water by November 9, 2018. Proof of the exemption must be included with the letter.
The City of Santa Rosa was required under the federal Clean Water Act to obtain and comply with a National Pollutant Discharge Elimination System (NPDES) Permit and Waste Discharge Requirements for Discharges from the Municipal Separate Storm Sewer Systems (Storm Water Permit).
To comply with permit requirements and to control and reduce flooding, property damage, erosion, and storm water quality degradation in the City, the Council, in 1996, added Title 16 to the City Code, which created a storm water enterprise and utility (“Storm Water Enterprise”) as an agency of the City. Under Title 16, the City Council was authorized to prescribe and collect charges (special assessments) for the services and facilities of the enterprise.
Public participation was gathered to gauge resident’s support and priorities related to Storm Water & Creeks. The Council’s intention to collect the Storm Water Enterprise charges on the Sonoma County Property Tax Roll was stated in Resolution 22880, which levied the annual charges and have been collected since 1997.
La Ciudad de Santa Rosa estuvo obligada conforme a la Ley Federal de Agua Limpia a obtener un Permiso del Sistema Nacional de Eliminación de Descarga de Contaminantes (NPDES) y a cumplir con los Requisitos de Descarga de Desechos para las Descargas de los Sistemas Municipales Separados de Drenaje Pluvial (obtener el Permiso de Aguas Pluviales).
Para cumplir con los requisitos de los permisos y para controlar y reducir las inundaciones, los daños a propiedades, la erosión y la degradación de la calidad de las aguas pluviales en la ciudad, el Consejo, en 1996, agregó el Título 16 al Código de la Ciudad, el cual creó una empresa y servicio público de aguas pluviales (la "Storm Water Enterprise") como una agencia de la Ciudad. Al amparo del Título 16, se autorizó al Consejo de la Ciudad a establecer y cobrar cargos (cuotas especiales) por los servicios y las instalaciones de la empresa.
Se solicitó la participación del público para evaluar el apoyo y las prioridades de los residentes en cuanto a las aguas pluviales y los arroyos. La intención del Consejo de recaudar los cargos de la empresa de aguas pluviales en el padrón de impuestos a la propiedad del Condado de Sonoma fue declarada en la Resolución 22880, la cual estableció los cargos anuales, y estos se han recaudado desde 1997.
For 2023-24, an average single-family dwelling on a .22 acre lot would generate an annual charge of about $40. The charge appears on parcel owners Property Tax bills (see example below) and is collected by the County of Sonoma on behalf of the City.
Para 2022-23, una vivienda unifamiliar promedio en un lote de 0.22 acres tendría un cargo anual de alrededor de $38. El cargo aparece en las facturas del Impuesto a la Propiedad de los propietarios de parcelas (ver ejemplo a continuación) y es recaudado por el Condado de Sonoma en nombre de la Ciudad.
Formulas were approved/adopted by City Council that are based on a property’s land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data). An undeveloped lot with no pavement/structures would receive a minimum charge of about $8, and a fully developed office building with parking lot might be charged hundreds to thousands annually depending on all the factors.
Se aprobaron fórmulas que fueron adoptadas por el Consejo de la Ciudad, que se basan en el uso del suelo de la propiedad y el tamaño de la parcela, la cantidad de superficie impermeable, y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma). Un lote no desarrollado sin pavimento/estructuras recibiría un cargo mínimo de aproximadamente $8 dólares, y un edificio de oficinas completamente desarrollado con estacionamiento podría recibir un cargo de cientos a miles de dólares anualmente dependiendo de todos los factores.
There is no mechanism for a waiver or reduction of the SW Assessment if it is calculated correctly. City staff has no authority to waive or reduce the amount of the SW Assessment, even for senior citizens.
No existe mecanismo para suprimir o reducir la cuota por aguas pluviales, si se calcula correctamente. El personal de la Ciudad no tiene autoridad para suprimir o reducir la cantidad de la cuota por aguas pluviales, ni siquiera para personas de la tercera edad.
Corrections to parcel specific information must be submitted directly to the Sonoma County Assessor’s Office at 707-565-1888.
Las correcciones a la información específica de la parcela deben enviarse directamente a la Oficina del Asesor del Condado de Sonoma al 707-565-1888.
Please contact the City of Santa Rosa at 707-543-3868 for verification of the SW Assessment calculation.
Favor de comunicarse con la Ciudad de Santa Rosa al 707-543-3868 para verificar el cálculo de la Cuota por aguas pluviales.
This is a City of Santa Rosa SW Assessment, applied to parcels within the City of Santa Rosa city limits. It’s collected by the County of Sonoma (the charge appears on the property tax bill) on the City’s behalf.
Esta es una cuota impuesta por la Ciudad de Santa Rosa, aplicada a parcelas dentro de los límites de la ciudad de Santa Rosa. Es cobrada por el Condado de Sonoma (el cargo aparece en la factura del impuesto a la propiedad) en nombre de la Ciudad.
It applies to parcels within the City of Santa Rosa city limits.
Se aplica a las parcelas dentro de los límites de la ciudad de Santa Rosa.
Yes, the charge applies to all parcels within City limits.
Sí, el cargo se aplica a todas las parcelas dentro de los límites de la ciudad.
There is no waiver for senior citizens or fixed income exemptions. The SW Assessment is applied only to parcel specific data which includes: land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data).
No hay ninguna exención para las personas mayores o exenciones de ingresos fijos. La Evaluación de SW se aplica solo a los datos específicos de parcelas que incluyen: uso de la tierra y tamaño de lote, la cantidad de superficie impermeable y el valor (según los datos de parcelas del asesor del Condado de Sonoma).
No, the SW Assessment is not part of the sewer/water bill. The SW Assessment is not based on use, it’s an annual fee collected by the County of Sonoma on the property tax bills and is based on a parcel’s land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data).
No, la Cuota por aguas pluviales no es parte de las facturas de agua y drenaje. La Cuota por aguas pluviales no se basa en el uso, sino que es un cargo anual recaudado por el Condado de Sonoma en las facturas del impuesto a la propiedad y se basa en el uso del suelo y el tamaño de la parcela, la cantidad de superficie impermeable y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma).
The SW Assessment is adjusted each year by the Consumer Price Index (CPI). For example, the annual charge for 2018-19 for an average single-family dwelling/average city lot was $33.54 and was increased for 2019-20 by 4.3% making the annual charge $34.97. Other ways the charge could be changed include parcel improvements, rezoning, or subdividing.
La Cuota por aguas pluviales es ajustada cada año según el Índice de Precios al Consumidor (IPC). Por ejemplo, el cargo anual para el 2018-19 por una vivienda unifamiliar promedio/un lote promedio en la ciudad fue de $33.54, y esa cantidad se aumentó en un 4.3% para el año 2019-20, llevando la cuota a $34.97. Otras maneras en que se podría cambiar la cuota incluyen mejoras, rezonificación o subdivisión de la parcela.
The SW Assessment is adjusted each year by the Consumer Price Index (CPI). For example, the annual charge for 2018-19 for an average single-family dwelling/average city lot was $33.54 and was increased for 2019-20 by CPI adjustment of 4.3% making the annual charge $34.97.
La Cuota por aguas pluviales es ajustada cada año según el Índice de Precios al Consumidor (IPC). Por ejemplo, el cargo anual para el 2018-19 por una vivienda unifamiliar promedio/un lote promedio en la ciudad fue de $33.54, y esa cantidad se aumentó en un 4.3% para el año 2019-20 por el ajuste del IPC, llevando la cuota anual a $34.97.
Contact the County of Sonoma at 707-565-1888 to correct parcel ownership information.
Comuníquese con el Condado de Sonoma al 707-565-1888 para corregir la información sobre el propietario de la parcela.
The SW Assessment is not a user based charge, it is based on a parcels’ size, land use code, etc., and is an annual charge collected along with other parcel charges and taxes typically paid by parcel owners.
La Cuota por aguas pluviales no es un cargo basado en el uso, sino en el tamaño de la parcela, la clasificación de uso del suelo, etc., y es un cargo anual que se recauda junto con otros cargos de parcelas e impuestos que normalmente pagan los propietarios de parcelas.
The SW Assessment is based primarily on a parcel’s size and land use code, as assigned by the County of Sonoma Assessor’s Office. If you feel your lot is similar in these ways to your neighbor’s parcel and the SW Assessment charges are different, please contact the City of Santa Rosa at 707-543-3868 to verify the charges. If it is discovered there are errors with the parcel data, please contact the County of Sonoma at 707-565-1888 to correct those.
La Cuota por aguas pluviales se basa principalmente en el tamaño de la parcela y la clasificación de uso del suelo, según lo asignado por la Oficina del Asesor del Condado de Sonoma. Si usted siente que su parcela es similar en esas maneras a la de su vecino y las cuotas por aguas pluviales son diferentes, por favor comuníquese con la Ciudad de Santa Rosa al 707-543-3868 para verificar los cargos. Si se descubre que hay errores en los datos de la parcela, por favor comuníquese con el Condado de Sonoma al 707-565-1888 para corregirlos.
The SW Assessment is based on land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data). If you feel there’s an error with the SW Assessment charges, you may contact the City of Santa Rosa to have the charges verified, or if there’s an error with your parcel data, you may contact the County of Sonoma Assessor’s Office at 707-565-1888.
La Cuota por aguas pluviales está basada en el uso del suelo y el tamaño de la parcela, la cantidad de superficie impermeable y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma). Si usted cree que hay un error con los cargos de la Cuota por aguas pluviales, puede comunicarse con la Ciudad de Santa Rosa para que se verifiquen los cargos, o si hay un error en los datos de su parcela, puede comunicarse con la Oficina del Asesor del Condado de Sonoma al 707-565-1888.
The charges on the tax bill should have been prorated through the escrow process.
Los cargos en la factura de impuestos deberían haber sido prorrateados durante el proceso de la compraventa.
The SW Assessment is based on a parcel’s land use and lot size, the amount of impervious surface, and value (based on the County of Sonoma’s assessor’s parcel data). If your parcel was affected by the fire, the value of improvements may have changed and been updated by the County of Sonoma Assessor’s Office. The minimum annual charge for 2019-20 is $8.74.
La Cuota por aguas pluviales está basada en el uso del suelo y el tamaño de la parcela, la cantidad de superficie impermeable y el valor (basado en los datos de las parcelas del Asesor del Condado de Sonoma). Si su parcela fue afectada por incendio, el valor de las mejoras puede haber cambiado y haberse actualizado por la Oficina del Asesor del Condado de Sonoma. El cargo anual mínimo para 2019-20 es de $8.74.
City staff can help to answer those types of questions. Please contact the City of Santa Rosa at 707-543-3868.
El personal de la Ciudad puede ayudar a responder a este tipo de preguntas. Por favor comuníquese con la Ciudad de Santa Rosa al 707-543-3868.
Santa Rosa Water is offering free high efficiency plumbing fixture packages to Santa Rosa Water customers. Santa Rosa Water customers may be eligible to receive up to two 0.8 gallons-per-flush high-efficiency toilets, showerheads and faucet aerators for kitchen and bathrooms installed by qualified plumbers -- at no cost.
The Niagara Shadow, which flushes 0.8 gallons per flush, is the toilet being installed for this program. The plumber will offer you a selection of Shadow round or elongated bowl. Both the round and elongated toilets are an ADA height toilet. The toilet is white, with a white flush handle, and it comes with a matching seat and lid.
Additionally, the plumber is required to install high-efficiency bathroom faucet aerators, kitchen faucet aerators and showerheads. For more information, visit: srcity.org/Toilet
Yes. Although this new replacement toilet only flushes 0.8 gallons per flush, it is effective at clearing the bowl. The Niagara Shadow toilet is rated by Maximum Performance, MaP, to be able to flush at least 800 grams of solid material, which rates this toilet in the highest possible category that MaP offers, “highly recommend”.
MaP is an independent testing program that is not affiliated with any manufacturer or group. Since 2003, MaP has tested over 4,500 different toilets and is the leading toilet flush performance testing center in North America.
These new toilets, will help you save water. On average replacing one toilet from 1.6 gallons per flush (gpf) to 0.8 gpf, two bathroom sink aerators, and one kitchen faucet aerator will save approximately 22,000 gallons of water annually for a two person household.
There is a limit to the number of toilets replaced per site so that Santa Rosa Water can achieve maximum water savings at the most houses in our service area.
In addition to this free toilet program, Santa Rosa Water offers a separate toilet rebate for up to $75 per toilet, if you want to replace additional toilets beyond the two you receive through this program. Visit www.srcity.org/rebates for more information about this program. A pre-qualification is required prior to any work being started.
Maybe. If the dry rot or other issue with your floor does not interfere with the ability of the plumber to replace the toilet safely without further damage to your floor, you will be allowed to participate. However, if the floor issue poses a problem for replacing the toilet, the plumber can elect to not install the new toilet until the issue is fixed.
“Drain line carry” is the ability of your sewer pipe to carry the wastewater from your house to the mainline sewer pipe in the street. In homes that are older, or have known sewer issues, replacing a toilet with a lower flow toilet can mean that the flow in the drain line is reduced, possibly causing problems with sewer backups.
This is a rare issue, but you should be aware of any sewer line issues before you elect to participate in this free toilet program.
No. After the toilet and fixtures are replaced, the City has no ability to repair or maintain the toilet.
Yes. The plumbing contractor has a one-year warranty on the installation of the toilet and devices. If you are having issues with the toilet, call the plumbing contractor who installed the toilet to discuss how they might help you remedy the issue.
Additionally, the toilet manufacturer has a 10-year warranty on the toilet itself. Contact Niagara for more information on this warranty.
The plumbers are only contracted to install a new toilet with the matching toilet seat and lid, and not re-install existing equipment such as a raised toilet seat or a bidet. The customer can either hire the plumber to reinstall the equipment after the install of the new toilet, which the customer will pay for, or the customer can choose to not participate in the program to receive the free toilet. Please be sure to tell the plumber when they schedule your installation that you have these extra pieces of equipment.
If the proposed fee is adopted:
The proposed fee for Ag Recycled Water Customers only includes distribution costs which consists of one-half of the electrical cost to deliver water to our customers. The fee does not include labor or infrastructure maintenance. The proposed fee takes into consideration the interruptability of recycled water deliveries, the operational flexibility that the interuptability provides the recycled water system, and the critical role Ag Recycled Water Customers play in beneficially reusing recycled water.
The City of Santa Rosa hosted several meetings with Ag Recycled Water Customers, the Ag Working Group, and the BPU Ad-Hoc Committee to obtain valuable input in the process of defining a fair, equitable, and consistent fee structure.
Santa Rosa Water anticipates brining the proposed fee to the Board of Public Utilities for consideration in the summer/fall of 2019. If approved by the Board, the timeline would be as follows:
Santa Rosa Water anticipates bringing the proposed fee to the Board of Public Utilities for consideration in the summer/fall of 2019.
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Once the wastewater goes down the drain, it enters the property’s sewer lateral which then connects to the City’s public sewer main. Once the wastewater reaches the sewer main, it makes its journey to the Laguna Treatment Plant, located on Llano Road via larger “trunk sewer” lines.
Wastewater enters the Laguna Treatment Plant through a pipe system from urban homes, businesses and industry. Solids removed from rural septic systems are combined with the wastewater at the head of the treatment plant.
The pipe system depends largely on gravity. A gentle slope in increasingly larger pipes moves wastewater to the plant. Tanker trucks bring septic wastes to the plant for treatment. Each day these two sources contribute 18 million gallons of wastewater to the plant, which also accommodates additional water during storms.
The sewer system is different from the storm drain system. The City’s storm drains are not designed for “wastewater” and the storm drains do not go to the treatment plant, but to creeks and waterways.
The Santa Rosa Water Reuse Plant (located on Llano Road) takes wastewater from homes, businesses and industry located within the city of Santa Rosa along with the other partners in the Santa Rosa Subregional Water Reuse System. Over 500 miles of underground pipes brings our wastewater to the treatment plant where water goes through three stages of treatment prior to disinfection, storage, and reclamation. The recycled water that leaves the Water Reuse Plant is a high quality, tertiary-treated water that is safe for many reuse options.
Inflow is surface water that enters the wastewater system through improper connections, such as catch basins, yard, roof and footing drains, downspouts, groundwater sump pumps, and through holes in manhole covers. Inflow typically occurs as a result of storm events. Peak inflow occurs during heavy storm events when storm sewer systems are full, resulting in backups and ponding.
Infiltration is groundwater that enters the wastewater system through holes, breaks, joint failures, connection failures and other openings in the pipe. Infiltration amounts often exhibit seasonal variation in response to groundwater levels. Storm events can trigger a rise in groundwater levels and increase infiltration flows. The highest infiltration flows are observed following significant storm events or following prolonged periods of precipitation when the ground is saturated with water.
Water crews guide portable television cameras through the wastewater system pipes to determine any sources of inflow or infiltration.
Filling the wastewater system lines with smoke and watching where it emerges can identify many sources of inflow. The smoke is kept from entering buildings by the drain traps required on all sanitary fixtures and drains. It will emerge from the sewer stand-pipe vents on the roof of buildings, from improper connections such as downspouts, and it may also emerge from holes in the ground that lead to leaks in sewer lines.
Santa Rosa Water can monitor the amount of water flowing through wastewater system by inserting special measuring devices into the sewer lines. If the flow increases during rainstorms, it's a sure sign of infiltration. Smoke Testing (PDF)
2006 Inflow and Infiltration Study
Sewer overflows and backups can cause health hazards, damage homes and threaten the environment. The most common cause of the overflows is sewer pipes becoming blocked by grease or foreign materials. Grease usually enters the sewer system through the kitchen sink. Grease is found in items such as meat fats, lard, cooking oil, food scraps and dairy products. The grease sticks to the sides of the pipes on your property and in the streets. Over time, build-up can cause a block in the entire pipe. Foreign materials also contribute to overflow by entering through unsecured clean-out caps and broken sewer laterals. What this may mean to you is: •Raw sewage overflowing in your home or your neighbor’s home; •An expensive and unpleasant cleanup; •Raw sewage overflowing into streets, yards, parks and creeks; •Potential contact with disease-causing bacteria; and •An increase in repair and maintenance costs for the City of Santa Rosa, which causes higher sewer rates for customers. What can you do to help? The easiest way is to keep grease and foreign material out of the sewer in the first place and if you have an issue or happen to see an overflow in progress, call immediately! How can you do this? Never pour grease down the sink or toilet. Place all cooking grease and oil in a sealed container and dispose in the trash. Scrape grease and food scraps off of cooking surfaces and put them into the trash for disposal. Do not put grease down the garbage disposal. Garbage disposals do not keep grease out of the system, they only shred material into smaller pieces. Put in sink strainers to collect scraps and place scraps in the trash. Secure all sewer clean-out caps and repair any broken sewer laterals. Call the City of Santa Rosa, Environmental Services Section at (707) 543-3369 if you have any questions.
Additional overflow information is available on the California Integrated Water Quality System (CWIQS) project website.
Police service will transition from the Sonoma County Sheriff and California Highway Patrol to be provided by the Santa Rosa Police Department; this change will be effective November 1, 2017. For inquiries regarding police reports occurring before November 1, 2017, please contact the Sheriff’s Office at 707.565.2650.
Pick up your race bib from Fleet Feet Santa Rosa (111 Third Street) on Saturday, March 10th from 10am-6pm. You must bring a signed Waiver Form to pick up your bib. If you are picking up race packets for other participants, you must bring their signed forms with you or we cannot issue their packets – no exceptions. You do not need to show your ID at packet pickup.
Sorry, the last day to register is March 8, 2018.
There will be water at the start and finish line. If you know you will need more water than that during your 3.14 mile run or walk, please plan to have a water bottle with you on the course. Fresh fruit provided by Whole Foods Market will also be at the finish line for refueling.
The race will start in Finley Community Park, travel southbound down Stony Point Drive and make a left to enter onto the Santa Rosa Creek Trail traveling East on the trail. There will be a turnaround midpoint at Pierson Street and the route will then travel West back down the Creek Trail, until getting to Stony Point Road and heading back to Finley Park. To ease the flow of traffic on the route, when you go to line up at the start line you will have to choose one of the following waives for your start position:- Under 9 minute and 30 second per mile pace- Over 9 minute and 30 second per mile pace (All participants with baby strollers must line up for this waive)
Only single baby strollers are allowed on the course, but must line up in the very back at the start line. Please be courteous of all participants' 5K experiences out on the course, thank you! Sorry, no dogs or double strollers allowed.
If you finish in the top 3 in your age group, and are not able to stay to pickup your award bag, you will be able to pick it up from Fleet Feet Sports Santa Rosa (111 Third Street) during their business hours until March 25, 2018. Fleet Feet's business hours are:- Monday-Friday, 10am-7pm- Saturday, 10am-6pm- Sunday, 12-5pm
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Demand fees, also known as connection fees, are one-time fees charged to new users (or existing users increasing capacity) connecting to Santa Rosa’s Water, Wastewater and/or Recycled Water systems. Demand fees recover the costs associated with providing water and sewer facility capacity to new users and existing users requiring additional capacity. Currently, Santa Rosa’s demand fees are calculated using the type of use of the project (residential or non-residential) and based upon past investments and future anticipated investments into the Water and/or sewer infrastructure. Please see the following link: https://srcity.org/2292/Demand-Fees
NEW ADU’S, up to 750 sq. ft., have no water or sewer demand fees, or separate meter requirement. Santa Rosa Water recommends installing a separate water meter as it has been shown that when a user pays their own bill, they tend to conserve more water. If an ADU meter is proposed, a meter and processing fee will be applied.
NEW ADU’S, over 750 sq. ft., will be required to pay water and sewer demand fees and will be required to install separate water meter.
ADU CONVERSIONS, up to 1200 sq. ft., have no water or sewer demand fees, or separate meter requirement. Santa Rosa Water recommends installing a separate water meter as it has been shown that when a user pays their own bill, they tend to conserve more water. If an ADU meter is proposed, a meter and processing fee will be applied. Exception: ADU conversions that propose additional sq. ft. will be considered new, and subject to demand fees and separate meter requirement if the ADU exceeds 750 sq. ft.
Onsite plumbing is permitted through the Building Division of Planning and Economic Development. For more information: visit https://srcity.org/262/Building-Division (707) 543-3200, or email [email protected].
Allowance of City water and sewer connection to a parcel under County jurisdiction is dependent on the area of the parcel. A Utility Certificate or Annexation to the City may be required. To reach a City Planner for options, please contact [email protected] or see the following link: https://srcity.org/354/Planning-Division
Fire sprinkler requirement is assumed unless the project meets sprinkler exemption criteria. For more information please contact Santa Rosa Fire Department at [email protected] or visit their website at https://srcity.org/627/Administration
Go to the city's Water Demand Offer Policy and Fees page.
Encroachment Permits are required for any work in a public right of way or public utility easement. To find out more about Encroachment Permit requirements and how to apply, please see the following link: https://srcity.org/514/Encroachment-Permits. Please contact [email protected] with questions.
Water service lateral and meter plumbing work requires a Class A or Class C-34 Contractor.
Sewer lateral plumbing work requires a Class A or Class C-42 Contractor.
Water and sewer main plumbing work requires a Class A Contractor.
Search for California State Contractors by Class of License using the following websites:
California State Contractors Board: https://www.cslb.ca.gov/
North Coast Builders Exchange: https://ncbeonline.com/
Backflow devices are required with any proposed project that has the potential to cause contamination to the City water distribution system. Device requirements are posted in the City’s Water Design Standards: https://srcity.org/DocumentCenter/View/18370/Water-Design-Standards
Per City code 15-04.035, it is the responsibility of the user (property owner) to maintain the lateral from the City sewer main to the structure being served by City sewer. A sewer cleanout gives the City (at their discretion) the option to access the lateral to look for issues and/or provide maintenance on the section of lateral between this cleanout and the sewer main. The cleanout is installed per current City Standards (513/513A).
Backflow devices and sewer lateral cleanouts, although considered private, are typically situated within a public right of way or public utility easement.
Any work in the public right of way or within a public utility easement requires an encroachment permit.
Backflow devices and sewer lateral cleanouts can be installed by owner/builder, or contractor. Backflow devices must be tested by a Certified Backflow Tester upon installation. For a current list of Certified Backflow Testers, see list at the following link: https://srcity.org/993/Water-Quality
See the following link to instructions: https://www.srcity.org/DocumentCenter/View/14035/Meter-Split-Permit-Fees?bidId=
Please see the following link: https://srcity.org/DocumentCenter/View/8916/Fire-Flow-Testing-Brochure---September-2015-PDF?bidId=
For information on South Park Sanitation District, which is managed by Sonoma Water, please see the following link: https://www.sonomawater.org/spcsd
If your property is located within Santa Rosa City limits, but within the South Park Sanitation District (e.g., Roseland Annexation area), permits will be reviewed, and fees will be collected by City of Santa Rosa staff.
For more information regarding SPSD permits and fees for parcels within City of Santa Rosa jurisdiction, please contact SPSD at (707) 521-6215.
If your property is located outside of Santa Rosa City limits, your plans will be reviewed, and fees collected by Permit Sonoma.
For more information regarding SPSD permits and fees for parcels in County jurisdiction, please contact Permit Sonoma at (707) 565-1900, or visit their website at: http://sonomacounty.ca.gov/Permit-Sonoma/
As part of the fire protection permit review, lateral size, location of FDC, and public fire hydrant requirements are determined. Installing this infrastructure under an encroachment permit ahead of these determinations could result in costly changes to the applicant.
See the following link to our temporary meter brochure: https://srcity.org/DocumentCenter/View/8912/Temporary-Construction-Meter-Permit-Brochure-PDF?bidId=
Please see the following link to cash payment instructions: https://srcity.org/DocumentCenter/View/19834/Instructions-on-making-cannabis-permit-payment?bidId=
If water quality is compromised, your water supplier is required to notify you with a “Boil Water Notice”, “Do Not Drink Water Notice” or a “Do Not Use Water Notice.” If you receive a boil water notice, do not drink the water without boiling it first. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or use bottled water. If under a Boil Water Notice, boiled or bottled water should be used for drinking and food preparation until further notice, as boiling kills bacteria and other organisms in the water.
Private well water is not regulated by any government agency. Although your well water may taste and smell fine, the only way to know your well water is safe is by testing it. It is the responsibility of the individual property owner to ensure that their drinking water supply is safe by having the well water tested by a state certified laboratory. View a list of Laboratories that can perform these tests on the County of Sonoma Environmental Health & Safety website.
Each year, information regarding the weed abatement program is included in water bills andmessaged to the public through various methods including social media and our website. Pleaseinspect your property and take whatever actions are necessary to bring your property intocompliance before it is inspected.Inspect your property frequently throughout the year. You are required to maintain your propertyper the ordinance #3681 throughout until the end of the fire season.• If the property is maintained properly and is in compliance when inspected by the City, ownerswill not be charged for the inspection.• If a property is not in compliance when inspected by the City, the owner will then receive areminder notice and a re-inspection will occur after a minimum of 2 weeks.• If a property remains uncorrected during the second inspection, the property owner will be issueda violation notice and charged for all costs related to the inspection and re- inspection of thatproperty.If you are maintaining your property to be in compliance, we thank you and appreciate your fireprevention efforts.
Property owners are responsible to maintain their properties to be in compliance at all times andinspections are conducted throughout the fire season.If a property is not in compliance when inspected by the City, the owner will then receive a noticeof violation and a re-inspection will occur after a minimum of 2 weeks.The violation notice that has been received should list any violation that was found on theproperty as well as a timeline for when the property is scheduled to beinspected again.
Property owners are required to correct all violations on the property as soon aspossible to avoid additional charges from the City.Because the property was not in compliance with the requirements of the City's Ordinance when itwas inspected for the second time, you are being charged for the Fire Department's costs related toall inspections of your property.If the violation(s) listed is/are not corrected prior to the next inspection, the City isauthorized to hire a contractor to abate the property at the property owner's expense, in additionto any other charges and all expenses related to the inspections of the property. Any unpaidcharges will be added to the property owner's tax bill as a lien onthe property.