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1. How can I find out the status of my case?

To learn about the status of your case, please call 707-543-3600 to be directed to the officer who took the original report. If he/she is unavailable, you will be transferred to his/her voicemail where you may leave a message. Please be prepared with your case/report number so you can be better assisted when you call.

2. How do I know who is investigating my case?

Major felony cases are investigated by the Special Services Division. You may call 707-543-3600 for the appropriate Special Services Division team, to be provided with the investigator’s name, and have any general questions answered.

3. Will you call me if my case ever comes to closure?

The investigator is ultimately responsible for maintaining contact with the victims in his/her cases when there are significant updates to the investigation. During their conversations, significant events may be disclosed, including any closure of the case.

4. Will you call me if my property is found?

If your property is recovered during an investigation, the investigator will notify you. In some cases, property is recovered without any identifying information (i.e. serial numbers). The investigating officer will make every effort to locate the owner and return property.

5. Is the Records Bureau open to the public 24 hours per day?

While we provide emergency services 24 hours per day, our Records Counter is open from 9:00 a.m. until 4:00 p.m., Monday - Friday for citizens to conduct business. The Records Counter is closed on weekends and observed holidays. The Public Front Counter is open from 8:00 a.m. to 6:00 p.m. Monday - Friday and 9:00 a.m. to 4:00 p.m. on Saturday.

6. Are police reports "public information"?

Calls for service always available for public information, with certain redactions required by law, such as Reporting Party information and any names/identifying information.

Arrest information is available for the past seven days on the City of Santa Rosa Open Data Portal

Release of police reports is governed by the California Public Records Act. Reports are usually releasable to victims, property owners suffering losses, or certain other involved parties. Reports that are released may include redactions. All reports and computer-documented incidents are screened for any information that is not available to the public before release.

Requests can be dropped off in person to Santa Rosa Police Department or mailed to the Records Bureau at 965 Sonoma Avenue, Santa Rosa, CA 95404, accompanied with any fees due for processing.

7. How do I get my arrest record sealed if I am an adult (18 years or older)?

You must petition the court that had jurisdiction over your case. 

8. Can anyone obtain a copy of my arrest record?

No, that information will not be released to the public.

9. Is juvenile (under 18 years old) arrest information public and can I obtain a copy?

No. You will be referred to the Juvenile Court.

10. How do I get a copy of my arrest history?

You must apply directly to the California Department of Justice. Application forms are available at the Records Counter of the Public Safety Building or at any law enforcement agency. For more information, visit the California Department of Justice page.

11. How to obtain a copy of a Traffic Collision Report?

Learn more on our Traffic Collision Report page.

12. How can I obtain a copy of a police report?

You will be asked to complete an application for release of information. It is helpful if you can provide the case report number or the date and location of the incident and the names of the parties involved in order to process your request.

A valid photo identification/driver license of the involved party requesting the report is required to be presented upon pickup, or a copy must be submitted when requested by mail.

You may mail or drop off your application with the $2 fee. The Records Bureau has 10 days to determine if copies will be provided. Complete the

REQUEST FOR INSPECTION OR COPY OF PUBLIC RECORD

SOLICITUD DE INSPECCIÓN O COPIA DE REGISTRO PÚBLICO

13. How much do copies of police reports cost?

Learn more on our Police Report Costs page.

14. How do I dispose of any unwanted firearms and/or ammunition?

Find out on our Proper Firearm and Ammunition Disposal page.

15. The insurance company says it is my responsibility to obtain a copy of my accident report. Is this correct?

This matter is between you and your insurance company. Most insurance companies do provide this service for you.